2023秋期版国开电大本科《商务英语4》机考第四大题阅读判断总题库

[2023秋期版[2023秋期版|国开电大本科《商务英语4》机考总题库a说明：2023年9月整理，适用于国开电大2024年1月期末机考。本大题共包含5小题，每小题4分，共计20分。阅读短文，判断句子正误，正确首字母Ainworkingincustomerserviceistoensurethatyouhavefrightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe“Fethecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows：okaytosayTdon'tknow",butitshouldalwaysbefollowedupby“butletmefindouf'orpossibly"butthispersonwillbeabletoassistyou”.Whatevertwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofwearelisteningtothemandhearingwhattheyaresaying.AndofcoursesNothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfbrwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditw山leavethemwiththe'TeelGoodFactof'thatyouaresearchingfbr.ML唾个日*其#*容41承主地的藤华条使5个裁衣*泉傲眷〃［判断题］yourcustomerwithanunans首字母cONLINESHOPPINGSPREESETSRECORDgiftsorgoingshopping,thusseizedonbyonlineretailerstoincreasesales.首字母FFOURTIPSFORBECOMINGAFRANCHISEEBEFOCUSDONYOURPREFERENCE.BEPROACTIVEWITHYOURRESEARCH.READTHEFRANCHISEDISCLOSUREDOCUMENTCAREFULLY.4知费5个日・IL,毒宾U做答牡承主的藤做条建5个做H震寿*泉#1容〃2FOURFOURTIPSFORBECOMINGAFRANCHISEEBEFOCUSDONYOURPREFERENCE.BEPROACTIVEWITHYOURRESEARCH.READTHEFRANCHISEDISCLOSUREDOCUMENTCAREFULLY.於圳梃4墓*5首字母I3首字母MTRAVELLER,SCHECK4首字母oONLINESHOPPINGSPREESETSRECORD於圳帜个日首字母sSUCCESSFULTEAMWORKANDTEAMBUILDING5首字母T6TRAVELLERSTRAVELLERSSCHECK於胴梃ML合羹容41承者it的藤做泰使5个裁经*衣*彖做眷〃THEFEELGOODFACTORINCUSTOMERSERVICE8THEGOLDENRULESOFNEGOTIATING1.ALWAYSSTARTTHENEGOTIATIONS.2.ALWAYSNEGOTIATEINWRITING.