芒果网路演-英文

TRAVELMANAGEMENTDEPT.PresentersCanoeLv RegionalManagerTravelManagementDivisionMangocityCo.Ltd.2ContentsOverviewCompanyProfileOrganizationalstructureActiveBusinessVenuePositioningStatementKeyAccountsSampleServiceandStrengthCostSavingStrategyTechnology&ReportingSupportServiceProposalQuestion&Answer3CTSHandMangocityLtd

国资委SASAC香港中旅集团CTSHOnlineTravel4MangocityBusinessVenue2000employees.TheheadquarterisinShenzhen,thehubandstrategiccentralregionofCTSH.Situatedon5th-7thflooroftheTimesFinancialCenterintheCBDofShenzhen.Equippedwithadvancedtechnologyfacilitiesandoperationsystem.World-classofficeenvironmentHeadquarter5MangocityBusinessVenueHongKongCTSHbuilding,No.78－83,ConnaughtRd.NorthChinaRegionalBranch:BeijingHuashengBuilding,YabaoRd,ChaoyangMenWai.EastChinaRegionalBranch:ShanghaiCentralPlaza,HuanghaiRdMiddle.RegionalBranchesSouthChinaRegionalBranch:GuangzhouTianyuBusinessPlaza,DongfengRdeast.6MangocityProductsandServicesProductsAirTicketBusinessTravelDeliveringArea:58citiesGoodcooperaterelationshipwithAirlinesSupportedbyChinaMerchantsTravelAirTicketsAgency3800

contracthotelsinChina.Covering

27provincialcapitalcitiesandabout

20key

cities.Self-owns

5

hotels,managesover

20hotels.TravelpackageHotelLeisureproductscoveringover

150hotdestinationsdomestic&overseas.(1500)Highlight:

ZhuhaiOceanSpringResort(45),HongKong(30)BusinessTravelManagementhasbeenthetraditionalpredominanceofMangocity,andwasfoundedin

1994TheexclusivepartnerinChina&Hong

KongforSYNERGI7ServiceModeofMangocityServiceMode：CallCenter＋WebsiteToll-freeforallcalls(mobileorfixphone);24X7X365fulltimeservice.Hundredsofprofessionaltravelconsultants.Professionalonlinecommerceplatform--websiteUserFriendlyInterfaceConvenientrealtimeinfoinquiryandhotel,airticketreservation.

PowerfulCallCenter(4006640066)WebsiteCustomerServiceCenterIntegratedsubstantialresourcesofCTSH,lowerthecost,improvetheefficiency.CentralizedDatamanagementCRM&memberroyalplan+8NetworkofTravelAgenciesinChinaMainlandChina:

27

servicebranchesHK&Macau:over

40

branchesChinaMerchantTravel:

15travelagentsinmaincitieslike

Beijing,Shanghai,Guangzhou,Shenzhen,etc.MangocityPartnerExtension:58cities9NetworkofOverseaTravelAgencies32branchesin28countriesUS,Canada,Australia,UK,France,Germany,Japan,SKorea,Singapore,Thailand,etc.10TravelManagementDept.Mhotline:4006620218MangocityTravelManagementDeptwasestablishedin1994,formerlyknownasCTIBusinessTravelManagementCompanyandwastheearliesttravelmanagementcompaniesinChina.WeengageinbusinesstravelmanagementservicetocorporateclientsWejoinedSYNERGI,oneoftheworld'slargestglobaltravelmanagementnetworkin2001,andbecamethesoleaffiliateofSYNERGIinChinaandHongKong.

11PositioningStatementMangocity:AlreadytheTop3Travelwebportalinchina,andprojectedtogopublicinUSAintwoorthreeyearswiththeaimtobethemostpopulartravele-commerceplatforminChina.M(TravelManagementDept):OneoftheindustryleaderinBusinessTravelManagement(BTM)andiscommittedtobethemostreliableandvalue-addedbusinesstravelpartner.OurvisionistobetheTop3TMCinChina.Mhotline:400662021812AM=AccountManagersOrganizationalStructureMOtherDepartmentsTravelManagementDeptOperationSalesSouthernChinaEasternChinaNorthernChinaCallCenterImplantsAMSalesAMSalesAM13TravelManagementServiceContentsAirTravel,InternationalandDomestic国际国内机票预订HotelReservationworldwide国际国内酒店预订Rail火车CarRental租车

GroupTravel,Domestic&Overseas海内外团队旅行TravelDocumentation签证和其它旅行文件24-hourEmergencyService昼夜紧急效劳TravelNewsPromotioninfo旅行新闻、促销信息MISReporting管理信息系统报告AccountManagement客户管理AirProgrammeManagement航空协议管理HotelProgrammeManagement酒店协议管理AirportTransfer机场接送LeisureTravel休闲旅游IncentiveTravel公司奖励旅游CoreService核心效劳ValueAddedService增值效劳14SomeKeyAccountsMARSGLOBALSWITZERLANDFRANKEShenzhenMediaGroup

H.BROTHERSFOCUSMEDIAERNST&YOUNGZF(China)InvestmentCo.,LtdOLYMPUSCHINAKPMG15SomeKeyAccountsFOSTERWHEELERZTELenovoOGILVYAVLLIST

STOKVISTAPESESPNCALIFORNAFITNESSJPMorganDIGITALCHINA16ContentsOverviewServiceandStrengthCostSavingStrategyTechnology&ReportingSupportServiceProposalQuestion&Answer17HotelResourcesUSDaysHotelAmericaHongKongMetroparkHotelCausewayBayMetroparkHotelKowloonNewHarbourHotelMetroparkHotelMongkok

MacauMetroparkHotelMacauShanghaiMetroparkServiceApartmentBeijingCTS(HK)Grand

MetroparkHotelShenzhenMetroparkHotelShenzhen

GrandMetroparkHotelJinlingStarMetropole

CTSHGroupHotelManagementCompany(CTHMS)hasbeenrewardedbyChinaasoneofthetop20hotelgroupsin2003.Xi’an

HangzhouYangzhouShanxiDunhuangXiamenShanxiYangzijiangHyattHotelXi’anGrandMetroparkHotelMetroparkHotelHangzhouGrandMetropole

WanshiHotelDunHuangInternationalHotelGulangVillaGrandMetropark

WanshiHotelYangtzeRiverSplendidChinaCruiseNanjing18HotelHotelSpendingSavingStrategy

Assisttonegotiateratewithhotel,makereservationsusingcontractrate.Fornon-contracthotels,Mangocitywillofferagentratefromover4000hotels.Foroverseahotels,usesystemslikeGTA,Octopus,GDS,etc.CollectHotelspendingdatatomakethecomparisonanalysisreport.Helpselectcorporateaccountpreferredhotellist.Updatepreferredhotellistonlineforaccountsexclusively.

19AccountPrivateWebsite20AirTicketsChinaMerchantsTravelOfficesareintegratedbyMangocity;Underitsleadingindustryposition,ChinaMerchantgetsthemostfavoriteticketfare.Weseekforthelowestavailableticketsanytimeandanywhere;Makethemanagementanalysisreportwithcollectedtraveldata;TonegotiatewithAirlinesonMIreportsinaccounts’interestComplywithtravelpolicy,monitortraveler’sbookingbehavior.21AirSalesRankinginEastChinaRegion

UnitedAirlineAirFranceItalianAirlinesLufthansaAirlinesStarAllianceAmericanAirlinesBestAgency:ChinaEastern,AirChina,ShanghaiAirlinesDiamondSalesAward：TraveskyRoyalDutchAirlineScandinavianAirlinesAustraliaAirlinesBritishAirwaysVirginAirlinesDragonAirTop1Top1Top3Top3Top2Top5Top1

Top1Top3

Top5Top4Top422奖杯23AccountPrivateWebsite24ContentsOverviewServiceandStrengthCostSavingStrategyTechnology&ReportingSupportServiceProposalQuestion&Answer25BusinessTravelexpenditurepattern4%AgentServiceFee

6%Internalpurchasing/Finance/AdminManagementFeeDirectExpense90%90%TosavedirectcostLowestfaresearching

AirlinesdealNationalhoteldealTravelpolicyoptimismMandatorytravelpolicySavingopportunityreportTOsaveadministrationcostImplementationPlanOne-stopserviceTailormadeTravelpolicyNationalbookingprocedureconsistenceandimprovementTravelerprofilemaintenanceOptimizedtravelapplicationprocessTailormadebillingstatementTosaveagentservicefeeTransparentquotationNationalcentralizationandconsolidationE-ticketingOnlineself-bookingtool26Domesticpromotionfare-

TMCcomparisonDomesticpromotionfareDocentralization?Quotepromotionfare?ResultSomeTMCsWithoutpromotionfarecentralizationOnlycheckpublisheddiscountfare,don’tusespecialpromotionfareNotquotelowestlogicalfarewhenpromotionfareisapplicable.MangocityCentralizepromotionfareofflightsdepartingfrommajorbusinesscentersToquotespecialpromotionfarewheneverapplicable.Alwaysquotelowestlogicalfare.27ContentsOverviewServiceandStrengthCostSavingStrategyTechnology&ReportingSupportServiceProposalQuestion&Answer28

MIReportBusinessTravelActivityReportAirTravelBreakdownbyMarketSegmentClassofTravelAnalysisAirlinesAnalysisDestinationAnalysisHotelAnalysisExceptionReportTravelPolicyCompliance29

InternationalTravelDomesticTravelRMB9,573,0912005TotalAirSpendTotalAirSpend:RMB15,897,613RMB6,324,52230

InternationalATP:RMB8,390DomesticATP:RMB1,046TotalTicketNumber:7,190TKTNo.1,141TKTNo.6,0492005TicketNumber&ATP31(RMB)2005AirSpendMonthlyTrendInternationalDomestic32Int’lTicketCommissionLevelAirlines%spendoftotalCommissionlevelLUFTHANSAAIRLINES30.0%Netcontract9%non-contractDRAGONAIR14.8%7%BusinessClassNetEconomyClassAIRCHINA14.0%7%HongKong9%OtherSINGAPOREAIRLINES11.7%9%BClassContractNetEClassContractCHINAEASTERN8.3%NetTHAIAIRWAYS4.4%NetMALAYSIAAIRLINES2.4%NetcontractUNITEDAIRLINES2.2%7%NORTHWESTAIRLINES2.1%7%Total90%332005DomesticAirSpendTopDomesticAirlinesby$Spend34Top10Destinations(ex-Shanghai)RankedbyExpenditure

CityPairsExpenditure(RMB)No.ofTicketsATP(AllCl.)ATP(Eco.Cl.)FRANKFURT2,420,85015016,1397547GUANGZHOU1,145,6819971,1491141BEIJING963,9418121,1871144HONGKONG892,1392793,1982906SINGAPORE865,326889,8334423TAIPEI532,831935,7294337SHENYANG255,1892321,1001084SHENZHEN253,2022021,2531237KUALALUMPUR248,028406,2014559BANGKOK235,474465,1195101Top10Total781,26612,939=49%ofTotalSpend35ContentsOverviewServiceandStrengthCostSavingStrategyTechnology&ReportingSupportServiceProposalQuestion&Answer36CallCenterModeMangocityTMC24hrCallCenter4006620088BJOfficeSZOfficeSHOfficeSHOfficeBJOfficeSZOfficeDeliverticketstotheDANAHERlocaloffice

ProvideMonthlyMISreportforDANAHERMangocityDANAHER…………37ContactInformation签约客户热线: 4006620218

ServiceHotline

DANAHER公司代码:100CompanyCode

效劳邮箱:

E-mail: 33399612

Fax

效劳时间: 7X24X365

OperationHours38ServiceTeamNamePositionExperienceEnglishEducationJohnLiAccountManager5YearsOP，2YearsAMMasterbachelorTommyTengOPManager8YearsTMCProficientbachelorCeciliaZhongTeamLeader7YearTMCGoodcommandoforalandwritingbachelorVickyGuoTravelConsultant3YearsGoodcommandofwritingColleageAppleLiTravelConsultant3YearsGoodcommandofwritingColleage39BookingProcessforCustomer1.RequestBookingChecktravelerprofileRecommendlowestlogicalfare/fareFollowuphuasentravelpolicyPayment:Monthlypaid/Cash/Creditcard,etc4.deliverE-ticketitinerary/paperticketPhoneEmailMSNFAX

2.Makeflightreservation/Identifyreasoncode5.OtherRequirement3.SendTravelConfrimation(withtravelinformaitonandrestriction)

DANAHER40TravelProfileManagement41TravelProfileManagement42DomesticTicketPromotionFlightsearchingquery.43NEWSLETTER44AccountManagementServiceDedicatedTravelManagerOne-stopSoleContact(BeyondOperationlevel)LeadsthewholeimplementationprocessCoordinatingprofileinformationtoconsistencyandaccuracyHandleservicecomplaints.EnsuringadherencetocontractedservicerequirementsDeliverManagementInformationReports.Consultingonresultsofdataanalyses,trendsandindustrydevelopmentstoidentifycost-savingopportunitiesAssistwithsuppliersnegotiation(Hotel,Airlinesetc..)Conductingtravellersatisfactionsurv