英语口语接待客户

ClientReception接待(jiēdài)客户第一页，共20页。1接待处receptiondeskreceptionist第二页，共20页。2WORDSappointmentn.预约〔与人见面〕insb’splace代替(dàitì)某人showsb.around带某人转转entertainmentn.娱乐，招待citysights城市风景accompanyvi.&vt.陪同，陪伴第三页，共20页。3beashame真遗憾overseevt.监督，检查=supervise,checkupfactorysite厂房productionline生产线qualitycontrol质量检查，质量控制runsmoothly平稳运转(yùnzhuǎn)moveon前进WORDS第四页，共20页。4appointmentn.预约(yùyuē)〔与人见面〕比照：reservation〔餐厅酒店医院预约(yùyuē)〕I’mcallingtoconfirmyourappointmentwithDr.Hu.IhaveanappointmentwithMr.ChenonFridayafternoon.In/takesb’splace代替某人I’minMr.Wilson’splaceduringhisvacation.我在Wilson外出度假期间代替他。第五页，共20页。5showsb.around带某人(mǒurén)转转Letmeshowyouaroundourfactory.Mysecretarywillshowyouaroundthecitysightstomorrowevening.downtown市区Godowntowntohavesomeentertainments.去市区找点乐子。第六页，共20页。6accompanyvi.&vt.陪同，陪伴=bewith,betogetherwithaccompanysb./sth.陪伴，伴随(bànsuí)Mysecretaryaccompaniesmeduringmytrip.我秘书将会全程伴着我。2)accompanywithsb.〔同辈〕AllyalwaysaccompanieswithmewheneverI’mdown.无论何时当我沮丧时艾丽总是陪伴着我。3)accompanybysb.〔上下级长辈〕Childrenunder14shouldbeaccompaniedbyadults.十四岁以下儿童需有成人陪伴。第七页，共20页。7overseevt.监督，检查Qualitycontrolpeopleoverseethequalityoftheproductsandhelptokeepthemachinesrunsmoothly.质检人员监督产品质量(chǎnpǐnzhìliànɡ)以及协助维持机械的顺利运转。moveon前进Let’smoveontotheworkshop.我们继续去车间那儿看看。第八页，共20页。8Allkindsofclientreception!前台(qiántái)接待receptiondesk会议接待conferencereception业务接待businessreception验厂接待factorytourreception第九页，共20页。9前台(qiántái)接待receptiondeskHowmayIhelpyou?第十页，共20页。10会议(huìyì)接待

conferencereceptionPreparepaperwork&equipments准备开会资料和设备Budget会议开支(kāizhī)(forfruit,drink,rent,printing,car,souvenir,etc)Arrangepeople&car安排人员车辆Thevenuelayout会场布置Carefortheattendants照顾出席者(hotelmorningcall,routes,etc)第十一页，共20页。11业务(yèwù)接待businessreceptionDinnerpartyDrinkKTVBarTour第十二页，共20页。12验厂接待(jiēdài)factorytourreceptionHereweonlyrefertoreceptionsforclientsandforeignboss!〔如果是社会责任验厂的话，会要求查看你的各类证件，营业执照，银行开户(kāihù)证明，环保证，消防验收合格证，员工手册，工资表，考勤记录、员工档案，合同等资料的。如果是查看该厂质量体系的话，就有点ISO认证的味道哦！〕第十三页，共20页。13验厂接待(jiēdài)factorytourreceptionBepreparedinseveralaspects:◆Basicinformation(thenumberofstaff,history,certificates)◆Arrangecars,hotels◆Staffworkingattitude(suitswearing)◆Generalsanitation(smoking)◆Productdisplay◆Qualitycontrol第十四页，共20页。14对话练习1-接待(jiēdài)外国客户A:Mr.Bryant?Hello,I’mMikefromUBScorporation.Howwasyourflight?布莱恩先生吗？你好，我是UBS公司的迈克。你一路顺利吧？B:Itwasreallybumpy.Iwasunabletosleepontheplane.一路很颠簸啊,飞机上也睡不着。A:Youmustbeverytired.Letmehelpyouwithyourbag.IsityourfirsttimetoSeattle?你肯定(kěndìng)累坏了，我来帮你提行李吧。这是你第一次来西雅图吗？B:Yes.WouldyoubeabletoshowmearoundthecitysightsinSeattle?是的。你可以带我转转西雅图的城市景观吗？第十五页，共20页。15A:Ofcourse!Actuallythat’swhatI’mgoingtodothisevening.当然可以！其实这就是(jiùshì)我今晚打算做的事呢B:Thankyou.You’retookind.A:Nowlet’sgotothehotelfirst.Dropoffyourthingsandhavealittlerest.I’vebookedatableataChineserestaurant.Afterwards,I’lltakeyoudowntowntoseethecitysights.Howdoesthatsoundtoyou?第十六页，共20页。16B:Itsoundswonderful!Seattle’snightlifemustbeveryexciting.Thankyouforyouhospitality.听起来太美妙了！西雅图的夜生活肯定(kěndìng)很热闹。谢谢您的热情款待。第十七页，共20页。17对话(duìhuà)练习2-客户参观工厂T:Hereweareinthefactory.Thisisourdirectoroftheassemblyline,Amber.这就是我们的工厂了，这位是流水线主管安博先生。Amber:Nicetomeetyou!B:Nicetomeetyou,too!T:Thiswayplease.Asyouseethatthisisourassemblyline,alloftheequipmentisimportedfromBritish.Thevolumeofdailyoutputisupto10.000units.这边(zhèbiān)请，就您所见这是我们的流水线，全部设备都从英国进口。每日产量达一万件。第十八页，共20页。18B:Good.Advancedequipmentguaranteeshighoutput!Buthowdoyoucontrolthequalityofyourproducts?很好，先进设备保证高产量！但你们如何控制产品质量？T:Weemphasizethequalityoftheproductst