英文翻译客服岗位职责

英文翻译客服岗位职责

CustomerServiceRepresentativeJobDescription

Summary:

ACustomerServiceRepresentativeisresponsibleforinteractingwithcustomerstoprovideinformationinresponsetoinquiriesaboutproducts,services,andorders.Theyalsohandleandresolvecustomercomplaints,processreturns,exchanges,andrefunds.Thesuccessfulcandidatewillhaveexcellentcommunicationskills,beabletomultitask,befamiliarwithcomputersystems,andhaveaservice-orientedmindset.

JobDuties:

1.Receiveandprocesscustomerinquiriesviaphone,email,livechat,orsocialmediachannels.

2.Providedetailedinformationaboutproducts,services,andinitiatives.

3.Answercustomerquestionsaboutavailability,deliverytimes,andpricing.

4.Handleandresolvecustomercomplaintsandescalationsinatimelymanner.

5.Analyze,troubleshoot,andresolvecustomerissuesorcomplaints,includingprocessingrefundsorexchanges.

6.EntercustomerordersintotheCRMsystemandensureordersareprocessedaccurately.

7.Providecustomerswithpost-salessupportincludingtrackingpackages,resolvingbillingissues,updatingaccountinformation,andfacilitatingreturns.

8.Understandandcommunicatecompanypoliciesandproceduresrelatedtocustomerservice.

9.InteractwithvariousdepartmentssuchasMarketing,Sales,Product,andLogistics,toresolvecustomerissues.

10.Participateinteammeetingsandtrainingsessionstoimproveteamperformance.

Qualifications

1.Excellentverbalandwrittencommunicationskills.

2.Abilitytomultitaskinafast-paced,dynamicenvironment.

3.Customer-centricandservice-orientedmindset.

4.Abilitytolearnandnavigateavarietyofonlineplatforms,software,andtools.

5.Strongproblem-solvingskills.

6.Abilitytoremaincalmandprofessionalunderpressure.

7.Abilitytoworkindependentlyaswellasinateamenvironment.

8.Familiaritywithcustomerservicestandardsandpractices.

9.HighschooldiplomaorGEDequivalent.

10.Previousexperienceinsalesorcustomerservicepreferred.

WorkingConditions:

1.Majorityoftimeisspentsittingatadeskusingacomputer,phoneorotherelectronicdevices.

2.Mustbeabletocommunicateeffectivelywithinternalandexternalcustomersandcolleaguesviaphone,email,andface-to-face.

3.Mustbeabletoremaincalmandprofessionalinchallengingsituations.

4.Normalofficeconditionsapply.

AsaCustomerServiceRepresentative,youplayacrucialroleinprovidingcustomersatisfactionandsolvingproblems.Asuccessfulcandid