商务英语口语模拟实训教程课件 Part Two

商务英语口语模拟实训教程UnitFourClaimandArbitration/cweb/index.aspUnitFour1234PartOneComplaintsPartTwoInvestigationandCompensationPartThreeClaimsPartFourArbitration/cweb/index.aspUnitFour

PartTwoInvestigationandCompensationWarmingUpInhandlingacaseofclaim,wemustfindoutthroughinvestigationandanalysis,whichpartyshouldberesponsibleforthelossesordamages,andnegotiatewiththatpartyforcompensation.Questions:(1)Ifsomelossesordamagesoccurredtoyou,whatwouldyouliketodo?(2)Whatisthefunctionofinvestigation?/cweb/index.asphavingacompensation

negotiating

investigatingReviewing1.Reviewthekeywordsorphrasesconcerningtheinvestigationandcompensation.(1)negotiatewith(2)fixup(3)makeaninvestigation(4)disposeof(5)makeupfor(6)checkinto(7)besubjectto(8)referto(9)thewarrantyperiod(10)bringthisissuetoaclose(11)landedweight(12)invoicedweight(13)oconsideration(14)talkoverwith(15)beupto/cweb/index.aspUnitFour

PartTwoInvestigationandCompensationReviewing(1)协商(2)修改(3)调查(4)处理，贱卖(5)弥补(6)检查(7)以……为条件(8)参考，涉及(9)保质期(10)达成(11)卸货量(12)发票注名量(13)考虑(14)讨论(15)符合/cweb/index.aspUnitFour

PartTwoInvestigationandCompensation1.Reviewthekeywordsorphrasesconcerningtheinvestigationandcompensation.Reviewing(1)Wehopethatyouwillseeyourwaytomakeupthelosswesustained.(2)Wefeelthatyoushouldfixuptheproblemsandmakeituptous.(3)IpromiseI’llcheckintotheseproblems,andfindoutiftheyareourfault.(4)I’mafraidyoushouldcompensateusby5%ofthetotalamountofthecontract.(5)Weregretforthelossyouhavesufferedandagreetocompensateyouby$500.(6)Itwasfoundbytheinspectionthatthereisadifferenceof35kgbetweentheactuallandedweightandtheinvoicedweight.(7)Thelandedgoodswerequitedifferentfromwhatexpected.(8)Consideringourlongbusinessrelationships,weagreetoacceptallyourclaims.(9)Theinspectionshowsthatthesaltdensityexceedsatleast4%.(10)Thisconsignmentisnotuptothestandardstipulatedinthecontract.Wearenowlodgingaclaimagainstyoufor￡2,000./cweb/index.asp2.Reviewthepracticalsentencesconcerningtheinvestigationandcompensation.UnitFour

PartTwoInvestigationandCompensationReviewing(1)我们希望你方着手弥补我们所受的损失。(2)我们认为你方应该修正问题并赔偿我们的损失。(3)我答应调查这些问题，看是否是我们的错。(4)恐怕你要赔偿我们合同规定额的5%。

(5)我们为你遭受的损失感到遗憾，并同意赔偿500美元。

(6)调查发现实际卸货量与发票注明量差35千克。

(7)所卸货与我们所期待的货不一样。

(8)考虑到我们长期的业务关系，我们同意接受你方提出的全部索赔。

(9)检查表明盐浓度至少超出4％。

(10)货物与合同规定的标准不符，因此向你方提出2,000英镑的索赔。

/cweb/index.aspUnitFour

PartTwoInvestigationandCompensation2.Reviewthepracticalsentencesconcerningtheinvestigationandcompensation.ModelDialoguesDialogueOne(Mr.WuisdealingwithacomplaintfromhisclientMr.Jones.Hemadeaninvestigationandpromisedtocompensateforthelosses.)A:Goodmorning,Mr.Wu.Ithinkyoureceivedthefaxfromourheadquartersyesterday.B:Yes,Thefaxsaysthatthislotofgoodsisnotuptothestandardstipulatedinthecontract.Theapplesweprovidedaretoosmall.A:Yes.Itistooserioustobeoverlooked.Sothatwefindwemustfileaclaimonyou.B:Doyoubringtheinspectioncertificate?A:Yes.Howcanyouexplainthat?B:Asyouknowourproductsenjoyhighprestigeintheworld,theremustbesomethingwrong.IthinkI’dbettermakeaninvestigationandinformyouassoonaspossible./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationModelDialoguesDialogueOne(Afewdayslater)B:Mr.Jones,theproblemhasbeensettled.A:What’sthematter?B:Theworkersmistookdifferentgradesofapples.We’rereallysorryforthisandwe’dliketoacceptyourclaimonit.We’dliketoreducethepriceby30%.A:Icannotgiveyoureplybeforeconsultingourmanager.B:I’mexpectingyourreply,Mr.Jones./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationModelDialoguesDialogueTwoA:Hello,Mr.Zhang.Nicetoseeyouagain.B:Hello,Mr.Brown.Metoo.A:Pleasefindoutthecausesoftheaccident.B:Goodsforexportarespeciallypacked.Areyousureitwasn’tcausedbyimproperhandling?A:Iassureyouthatroughhandlingisnotcommonthere.Weusuallyfollowthestandardprocedures.B:ButaswhatIhavesaidjustnow,thegoodswerecarefullypackedandshippedhereinexcellentconditionsandIinspectedthemmyself.A:Thatmightbetrue.Butthepackinginsomeofthecartonswasnotinaccordancewiththecontractualstipulations.Accordingtothecontract,eachofthecartonsshouldbereinforcedwithdoublemetalstraps.Wearesorrythatyouhavefailedtodoso,atleast,someofthecartonswerenotreinforcedwiththesaidstraps./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationModelDialoguesDialogueTwoB:Thatseemshardtobelieve.Howcanthatbe?A:Ifyoudon’tbelieve,pleaselookatthesurveyor’sreportcarefully.B:Oh,somethingsuddenlyoccurredtome.Perhaps,oneoftheworkshopsforgottodothereinforcingwork.TheymusthavetakenthegoodsfortheHongKongbuyers.A:Thatmightbe.B:Allright.Ifso,weagreetosettleyourclaims./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationModelDialoguesDialogueThreeA:Haveyoucheckedhowmanyofthecontentsofthedamagedbalescanstillbeused?B:Thereportsaidthatthemajoritycouldbesalvaged.About20%can’tbeusedorsoldout.Weareveryanxiousaboutit.Wehavecountedonreceivingtheshipmenttocompleteseveralorders.A:Weunderstandyourproblem.B:I’msurewecancountonyoursupporttohelpustoovercomethepresentdifficulty.A:Whatdoyousuggestforasettlement?B:Wearewillingtoaccepttheshipmentifyouallowa30%reductioninprice.A:Let’scompromiseona20%reductioninpriceonthisshipment.Andforyournextorder,we’llgiveyousomepreferentialtermsinadditiontowhatyouaregettingfromusnow.B:Iappreciateyourquickdecision,Mr.Zhang.Weaccepttheproposal.I’mgladwehavefoundasolution./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationPracticing(1)inferiorquality(2)mayrestassured(3)makeaninvestigation(4)handleacaseofclaim(5)makeupfor(6)shortlanding(7)checkinto(8)besubjectto(9)referto(10)attribute...to...1.Makesentenceswiththefollowingphrases./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationPracticing(1)We’llmakeathoroughinvestigationtofindoutwheretheresponsibilityactuallylies.(2)Wecan’ttakeyourclaimintoconsideration.(3)Yourclaimforindemmityforthelossyousustainedshouldbereferredtotheshippingcompanyastheliabilityrestswiththem.(4)Theinsurancecompanywillundertaketocompensateyouforthelossesaccordingtotheriskscovered.(5)Wedemandacompensationforthelosswehavethussustained.(6)Anumberofcasesarebrokenandthecontentsarebadlydamaged.(7)Thepackingwasinsufficientandthecontentsleakedoutconsiderably.(8)Wewishtoinformyouthatfiveofthecarsweboughtfromyouhavebeenseriouslyoutoforderwithin50kmdrivingdistance.(9)Wefindthatthequalityofyourshipmentisnotinconformitywiththeagreedspecification.(10)Oncheckingwefindthere’sashortageof50kilos.(11)Whatwillyoudotohelpusgetoverthisdifficulty?(12)Ifanyproblemsariseduringthewarrantyperiod,wewillrepairit.2.InterpretthefollowingsentencesinChinese./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationPracticing(1)我们会调查清楚责任在哪方。(2)我们不考虑你的索赔。(3)由于责任在轮船公司，你方应向他们索赔遭受的损失。(4)根据所保的险，保险公司将会赔偿你的损失。(5)我们要求弥补我们所遭受的损失。(6)许多箱子破裂，货物严重受损。

(7)包装不善，货物大量流失。

(8)我们告诉你从你处购买的轿车，有5辆行驶了50公里后，就不能驾驶了。

(9)我们发现你方运来货物的质量与我们同意的规格不符。

(10)经检查,我们发现短重50公斤。(11)你如何帮我们度过难关？(12)在保质期内有问题我们负责维修。2.InterpretthefollowingsentencesinChinese./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationPracticing(1)Wearelodgingaclaimfor_____________________(2)Wehavetoclaimonyoufor_____________________(3)Wefindthat_____________________(4)Youshouldlodgetheclaimwith_____________________(5)We’dliketo_____________________3.Completepatterndrillsinyourownway./cweb/index.aspPracticing4.CompletethefollowingshortdialogueswiththeChinesegiven.Thenpractisetheminpairs.(1)A:Thedamagewasduetoinsecurepackingandnottoanyundulyroughhandlingofthecases.B:___________________________(有证据吗?)A:HereisasurveyreportissuedbyawellknownpublicsurveyorinLosAngeles.B:Howmuchdoyouwanttoclaim?A:Wehavetofileaclaimagainstyoufor$8,000.B:Inviewofourfriendlybusinessrelationsbetweenus,__________________________(让我们各让一步.)We’llgiveyouacompensationof$4,000./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationHaveyougotanyevidence?

Let’smeeteachotherhalfway.

Practicing4.CompletethefollowingshortdialogueswiththeChinesegiven.Thenpractisetheminpairs.(2)A:Haveyouexaminedhowmanyapplesarerotting?B:About10%can’tbeusedorsoldout.A:_________________________________(你建议怎么解决?)B:Wearewillingtoaccepttheshipmentifyouallowa40%reductioninprice.A:Ithinkthatweshouldcometoacompromisewitheachotherinordertogetthedealdone.B:Whatisyoursuggestion?A:______________________________(鉴于我们多年良好的合作,)wearepreparingtoreducethepriceby30%.B:Iappreciateyourquickdecision,Mr.Zhang.Weaccepttheproposal.I’mgladwehavefoundasolution./cweb/index.aspUnitFour

PartTwoInvestigationandCompensationWhatdoyousuggestforasettlement?Inviewofourfriendlybusinessrelationsbetweenus.

Practicing4.CompletethefollowingshortdialogueswiththeChinesegiven.Thenpractisetheminpairs.(3)A:Verygladtoseeyouagain,Mr.Jackson.B:_____________________(李先生,十分高兴又能见你.我来这里是调查贵方2881号合同货物的损害程度。)(4)A:Becauseoftheinferiorqualityofyourgoods,weclaimacompensationofUS$1899.B:_____________________(由于证据不足,我方不接受贵方的索赔。)/cweb/index.aspUnitFour

PartTwoInvestigationandCompensationNicetoseeyouagain,Mr.Li.I’mheretoinvestigatethematterofyourclaimfortherefrigeratorsunderContractNo.2881.Wecan’tacceptyourclaimbecauseofnothavingenoughevidence.

Practicing4.CompletethefollowingshortdialogueswiththeChinesegiven.Thenpractisetheminpairs.(5)A:Goodafternoon,Mr.Smith.B:Gladtoseeyouhere,Mr.Zhou.___________________________(我们知道投诉是件不愉快的事情，但是这次我们没有选择。）A:What’shappenedexactly?B:_____________________(到货后，我们开箱检查，吃惊地发现近15%的货没有达到合同规定的标准。)A:MayIhavealookatthegoods?B:________________(当然可以。)/cweb/index.aspUnitFour

PartTwoInvestigationandCompensationWeknowcomplaintisanunpleasantthing.

Afteryourgoodsarrived,weimmediatelyhadthemunpackedandexamined,andweresurprisedtofindthat15%ofthemisnotinlinewiththecontract.Ofcourse.

Practicing5.Makeconversationsaccordingtothefollowingsituationsandplaytherolesinclass.(1)Asthetable-clothsarenotwhatyouneed,youmustaskforreplacementbythecorrectonesassoonaspossible.Youwillacceptthemifyouaregiventhereductioninprice,otherwiseyouwillreturnthem