旅游英语口试考核方案+标准+试题

考试班级: 出题教师:考试班级: 出题教师:#河北旅游职业学院2012—2013学年第一学期《旅游英语》1期末口试考核方案 级 班姓名 学号 题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分一、考试目的通过期末口试，一方面考查学生的英语语言基本功和口语表述能力，另一方面考查学生实际操作能力和综合素质.重点考查学生的语音、语调、用词的准确性，语言概括能力、逻辑思维能力、语言实际运用能力和导游服务的综合素质；通过模拟导游，检查学生是否能运用所学的导游基础知识、景点导游基础知识、导游业务知识和技能，灵活地用英语进行导游讲解，重点考查学生是否具有英语讲解能力、导游规范服务能力、处理突发事件的能力和导游员的综合素质;通过现场模拟导游，考查学生是否能在旅游服务过程中，灵活地使用英语与外国游客进行自由交谈并提供吃、住、行、游、购、娱等各项服务能力;重点考查学生在导游讲解中，能否根据所学的知识和技能，灵活、恰当地使用导游服务技巧并收到良好的带团效果；通过即兴演讲，考查学生对导游综合知识和服务规范的理解及语言逻辑表达能力；通过对学生导游基础知识和服务规范知识的问答，考查学生对基础知识和基本技能掌握情况以及导游服务中的技能、技巧和策略掌握情况。二、考试形式及要求考试形式：口试（模拟导游+现场模拟导游）考核内容及要求：本次口试包含三部分内容：导游讲解（70分）、即兴演讲（15分）和回答问题（15分）评分标准（见附页）:满分：100分（导游讲解70分+即兴演讲15分+回答问题15分）（1）模拟景点导游：（10分钟）根据所学内容设计如下模拟情境：欢迎词、欢送词、城市概况（北京、上海、西安、丽江古城）、沿途导游、介绍宾馆；中国古建筑：北京故宫、长城、兵马俑、石窟艺术中国古典园林：中西园林特色、颐和园、苏州园林、避暑山庄佛教寺院：西藏布达拉宫、普宁寺、普陀宗乘之庙;名山、大川、草原:黄山、桂林石林、木兰围场;传统工艺：中国剪纸、中国画、中国书法、丝绸工艺、景泰蓝、瓷器、工艺品；休闲娱乐:京剧、逛庙会中国文化：传统节日、古代传说、地方特色菜肴、风味小吃、四大菜系、工夫茶;现场抽签，确定本次模拟景点导游讲解、即兴演讲和回答问题的内容；每个学生模拟景点导游时间为10分钟，包括欢迎词、欢送词及景点导游讲解。即兴演讲（3分钟）演讲内容：①我为什么要选择英语导游员这个职业？如何做一名优秀英语导游员？我的梦想.④毕业后我怎样为旅游业做贡献？介绍你最喜欢的一座城市。一次难忘的旅游。（3）回答问题（2分钟）三、成绩评定成绩评定:考试成绩的评定按平均成绩（含平时作业20％，出勤率10％，课堂表现10%）占40％，期末综合考试成绩占60％计算，总分为100分。语音、语调正确，表达准确，逻辑性强，回答问题准确无误。（80—100分）语音、语调较正确,表达基本准确,逻辑性较强，回答问题基本准确.（60—79分）语音、语调不正确，表不清楚,没有逻辑性，不能回答问题。（59分以下）复习范围可参考下列书籍:1．王哲.《导游英语》。北京大学出版社.2008年9月.2．马树生、许萍。《模拟导游》.旅游教育出版社.2005年8月．3．毕伟力.《跟我游承德》中国广播广电出版社。2006年。4．冯大志。《承德英语导游词》。远方出版社.2004年4月．5．导游员服务技能英语复习题（300题）

河北旅游职业学院2012-2013学年第一学期《旅游英语》1期末口试评分标准项目要求分值得分（总分100）导游服务规范（20分）引导标志1面对客人1面部表情自然大方2欢迎、欢送词内容完整，有亲和力6即兴回答问题切题，反应机敏第1题5分第2题5分语言能力（25分）自然3流畅3有逻辑性3生动幽默2语速适中1语调准确1声音可闻1音质优美1英语灵活运用程度10导游内容（景点讲解）（35分）正确10全面6切题8发挥8重点突出8导游方法的运用5仪容、礼仪（10分）服务态度3仪表仪容3礼貌礼节4艺术性强6总分（100分）得分河北旅游职业学院2012—2013学年第一学期《旅游英语》1期末考试口试试题一题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion.Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit：TheSummerPalaceTheTwinPagodaHill;TheSpringFestival；TheMountainResort；TheMulanHuntingGround.Chineseartsandcrafts.WhydoyouwanttobeanEnglishtourguide?(15points)。Answerthefollowingquestionsbasedonyourpresentationo(15points)Doyouthinkhealthyisveryimportanttothetourguide？Why?Yes。Atourguidecommonlyworkslonghoursandthejobisdemanding。Heneedstodolotsoftalking,walkingandotherphysicalthings。Sohemustbehealthyandenergetic。Doyouthinktheworkofatourguideincludesawiderangeoftasks？Why？Yes,Ithinkso。Thejobofatourguideencompassesabroadarrayofscope.Aguideisthepublicfaceofatravelagency。Aguideactsasagoodwillcultureambassadortoforeignguests。

==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一线一一线河北旅游职业学院2012—2013学年第一学期《旅游英语》1期末考试口试试题二题号一、模拟景点导游70%二、即兴演讲==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一线一一线河北旅游职业学院2012—2013学年第一学期《旅游英语》1期末考试口试试题二题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分封封密密二三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三二=_Accordingtothescenicspot,tryyourbesttotalkaboutit:.HumbleAdministrator'sGarden；。Chinesecalligraphy.TheWoodenClubPeak;4。TheUniversalPeaceTample；5。TheTangtzeGorges.6。TheShadowPlayTalkaboutyourfavoritecity(15points)Answerthefollowingquestionsbasedonyourpresentation.(15points)1.Isaguidethepublicfaceofatravelagency？Why?Aguideisthepublicfaceofatravelagency.Hewillhelpshapethefirstimpressiontovisitors。Hisqualityofserviceisasamatterofcourseconducivetothedirectpromotionofsalesoflocaltourproducts；inotherwords，tourguidesmakegreatcontributiontoincreasingtheincomeofforeigncurrencyofanarea。

==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一线一一线3。Asatourguide，whenyoumeetyourguestattheairportwhatwillbeyouressentialequipments==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一线一一线Asatourguide，partofhisdutyistomakesurehehasgotalltheessentialitemshewillneedforhisjob：IDcard，aflagoftravelservice,placardwithatourist’sname,amegaphone/mini—amplifier，formsofcomment，businesscards,acap，anumbrellaoraraincoat，etc.河北旅游职业学院2012—2013学年第一学期密密二三三三三三三三三三三三三三三《旅游英语》1期末考试口试试题三题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分密密二三三三三三三三三三三三三三三《旅游英语》1期末考试口试试题三题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分Accordingtothescenicspot,tryyourbesttotalkaboutit：TheLesserPotolaPalace；TheSummerPalace；TheMausoleumofQinShihuang；TheTempleofBanchanLama；ChineseTea.ChineseFairyTaleHowdowefacetopressureofemployment？ (15points)

Answerthefollowingquestionsbasedonyourpresentation.(15points)Whatarethetrait(features)ofexcellenttourguides?Observanceandintegrity；goodservice;detail—orientedplanning;communicationstyle；interpersonalskills;workindependently;knowledgeableandprofessional；cross—culturalawareness,etc。Whatshallwedoifwewanttoprovidegoodservicestotourists？Haveagoodunderstandingofhumannatureisrespectful，andtobethoughtfulwithsincereconsiderationtoguests’needs。WhydowesaythatspeakingEnglishwithgreatfluencyisveryimportanttoatourguide?Englishproficiencyisapowerfultool。Beskillfulinprovidingtournarrationsandcommentariesforthefullenjoymentofguests。Conveytheaccuratetranslationinacasualway。==三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三三一线一一线河北旅游职业学院2012—2013学年第一学期题号==三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三三一线一一线河北旅游职业学院2012—2013学年第一学期题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分《旅游英语》1期末考试口试试题四I.PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit,givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes.Thinkaboutwhatyouaregoingtosay(70points)。TheMainPalaceoftheMountainResort；TheCapitalCity-Xian;TheMausoleumofEasternTombsIntheQingDynasty；TheTempleofUniversalHappiness；ChineseAncientArchitecture。LocalFoodyoulikebestHowdowebecomeaqualifiedEnglishtourguide？(15points)Answerthefollowingquestionsbasedonyourpresentationo(15points)Howwillthetourguidebeaproblem-solver?Havetheabilitytohandlecrisesandcomplexity.Handlecomplaintsinappropriatewaysatappropriatetime.Listenattentivelyandofferconstructivefeedback。Findwin-winsituations。Whydowesay“goodsenseofhumor”isveryimportanttoatourguide？Humorcanhelpsetthekeynoteofagroup。Humorcanenergizeandmotivategueststohavemorerelaxingexperience.Knowwellwhenandhowtousehumor。Besuretouseitselectively.3。Howtounderstand“bepositive”inourwork?Considerfailureasanopportunitytolearn.Lookatthegoodsideinallcircumstances。Byembracingapositiveandpersistentattitude，wewillbeabletoovercomealltheproblemswemayconfront。河北旅游职业学院2012-2013学年第一学期《旅游英语》1期末考试口试试题五题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit,givesomeexplanationsandanswerthequestion.Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points).Accordingtothescenicspot,tryyourbesttotalkaboutit:DunhuangMogaoGrottoes;JinshanlingGreatWall；BuddhisminChina;SecondtoNoneInSceneryUndertheSky;InnerMongoliaGrasslandTraditionalChineseCalligraphyWhatisyourunforgettabletourinyourexperience？ (15points)Answerthefollowingquestionsbasedonyourpresentation.(15points)Doyouthinkhealthyisveryimportanttothetourguide？Why？Yes。Atourguidecommonlyworkslonghoursandthejobisdemanding。Heneedstodolotsoftalking，walkingandotherphysicalthings。Sohemustbehealthyandenergetic.Whatisatourguide？Atourguidereferstosomeonedesignatedbyatravelagencytoorganizeandconducttripsandtotakecareofeverydetailoflogisticsforatour.Heisalsoaperson，whichtheguestspayfortheconvenienceofhavingsomeonealongwhohasathoroughfamiliaritywiththegeographyandhistoryofacertainarea.Doyouthinktheworkofatourguideincludesawiderangeoftasks？Why？Yes，Ithinkso。Firstthejobofatourguideencompassesabroadarrayofscope。Secondly，aguideisthepublicfaceofatravelagency.Thirdly，aguideactsasagoodwillcultureambassadortoforeignguests。河北旅游职业学院2012-2013学年第一学期《旅游英语》1期末考试口试试题六题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit:1。ThePalaceMuseuminPeking；Terra—cottaWarriorsandHorses；TheMid—AutumnFestival；WestLakeinHangzhou;TheMulanHuntingGroundTraditionalChineseSealWhydoIchooseanEnglishTourGuideasmyfuturecareer?(15points)Answerthefollowingquestionsbasedonyourpresentationo(15points)Whatarethemainworksforthepre—tourpreparation？Responsibleforpre—tourpreparationwhichincludesthefollowingaspects:toanalyzetheitineraryveryclosely，suchasinformationofguests，activities,hotels，confirmationofreservations，makingsureadequatetransportation.Pleasegiveoutthebasicservicesoftourguides。Thetourguidewillprovidesomebasicservicesincludingmeetingandseeingoff,checkinginandcheckingout，arrangingfoodandaccommodation,providingon—tourserviceandpromotingoptionaltourproducts,etc。Tourguidesactaseducatorsinexpressingtheknowledge。Isaguidethepublicfaceofatravelagency？Why?Aguideisthepublicfaceofatravelagency.Hewillhelpshapethefirstimpressiontovisitors.Hisqualityofserviceisasamatterofcourseconducivetothedirectpromotionofsalesoflocaltourproducts；inotherwords，tourguidesmakegreatcontributiontoincreasingtheincomeofforeigncurrencyofanarea.河北旅游职业学院2012—2013学年第一学期《旅游英语》1期末考试口试试题七题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit:TheTowerofMistsandRainsinChengde；AVividStoryabouttheBirthofBuddhasSakyamuni;ProcelainofChina；Beautifulcity——Shanghai;MinorityNationalitiesChineseFestivalsWhatinfluencedoeseconomybringtotourism？(15points)Answerthefollowingquestionsbasedonyourpresentation.(15points)Whatisdressedproperlywhenatourguideisworking？Themostconvenientoptionistowearuniformswithabadgeoracapwithaninsigniaofthecompany.Thetourguideshouldhavesmartshoesandthehairmustbewellcombed。Whyshouldtheguidereachawharforanairport30minutespriortothescheduledarrivaltimeoftheguest？Thiswillprovideampletimefortheguidetogetbetterpreparedandmakenecessaryarrangementsbeforetheparticipantsarrive。What'sthedefinitionofanitinerary？Anitineraryisadetailedscheduleorasuggestedrouteforajourney。河北旅游职业学院2012—2013学年第一学期《旅游英语》1期末考试口试试题八题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points).Accordingtothescenicspot,tryyourbesttotalkaboutit：AncientgardensinHangzhou；TheBadalingGreatWall;WushuandQinggonginChina；HuangshanMountain；JadeScreenpavilionTraditionalChinesemedicine.Whatyourfuturedream？Howdoyourealizeyourdream？(15points).Answerthefollowingquestionsbasedonyourpresentation。(15points)Whatkindsofchangeswillhappenduringatour？Changesoftimes，dates,activities,lodgingandmeals.Toavoidanycarelessomissionsorambiguitiesfortheitinerary,whatshouldaguidedo？Theguidemustdoublechecktheitineraryatthetimeofpre—tourandverifyitwiththetourleader，internationaltourguideorindependenttravelersafterthegreeting。Ifthegroupwoulddepartureaheadoftheschedule,whatshouldtheguidedo？Informthestaffworkingforthenextdestinationtomakearrangementforcheckingout，cancelingmeals，vehiclesetc.河北旅游职业学院2012-2013学年第一学期《旅游英语》1期末考试口试试题九题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit,givesomeexplanationsandanswerthequestion.Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit：I.SuzhouancientgardensinChina;ChineseSilk；TheWutaiMountain；TheLesserPotalaTempleinChengde;TheTwinPagodaHillinChengde。PekingTeaHouseTalkaboutyourhometown。(15points)Answerthefollowingquestionsbasedonyourpresentationo(15points)Ifatourguidewantstodevelopanewitinerary，whatshouldhe/shedo？Theguidemustgainapprovalofboththecompanyandtheguestsandobtainsignatureofthetourleaderoranindependenttraveleraswell。Besidessomecommonactivitiesincludedintheitinerary，whatspecialactivitiestravelagencywillprovidetotheclients?Thereisarangeofactivitiessuchassports,parties，banquets,performances,etc。Ifaguestpersiststovi