饭店专业英语课件 Part 1 Unit 1 Room Reservaiton

Unit1

RoomReservationLearningObjectives

1.theexpressionsofkindsofguestrooms

2.howtointroduceandrecommendtheroomtotheguest

3.howtomakeareservationtotheguestInthisunityouwilllearnSnapshot

ReadingTipsAsahotelreservationist,themostimportantjobistomakearoomreservationandrecommendtheproperroomtoguest(s)successfully.Youmustbeveryfamiliarwiththewordsandphrasesaboutreservation,thedetailsandalltheusefulinformationabouttheroom.Ifyouwanttobecomeanexcellentreservationist,pleaseremember:understandtheguestcompletely,followtheguest’srequest,recommendtheproperroom,writedownthecorrectreservationnotes,updatethereservationinformation,andpayattentiontothedetails.Q&A

Doyouknowthekindsofguestrooms?Whatisthedifferencebetweenroomandsuite?Roomsinhotel1.StandardRoom标准间a.SingleRoom b.DoubleRoom c.TripleRoom

单（人）间 双（人）间 三（人）间Roomsinhotel2.Suite套间（套房）a.

Ordinary

Suite

b.DeluxeSuitec.PresidentialSuite普通套间

豪华套间总统套房Roomsinhotel3.DeluxeRoom豪华间（豪华房）

Step1Greettheguest

问候宾客Step2Askfortheguest'sname询问客人姓名Step3Askforthearrivalanddeparturedates

询问抵、离店日期Step4Askfortheroomstyle询问房型Step5Checktheroomavailability查看是否有空房Step6Providetheroomrate提供房间价格Step7Askforthespecialrequests询问特殊需要Step8Askforthee-mailaddressandtelephonenumber询问邮箱和电话TheproceduresofmakingareservationStep9Repeatandchecktheinformation重复并核对信息Step10Farewell

结束语

Conversation

Scene:

Ahotelreservationistisgoingtoreceiveaphonecallreservation.Beforethereading(Q&A)What’sMr.Green’stelephonenumber?It’s123456789.WhatarethearrivalanddeparturedatesforMr.Green?January1standJanuary3rd.DoesMr.Greenwanttohaveadoubleroom?No,hewantsasingleroom.What’stheroomratepernight?It’s200YuanpernightWords&phraseconsolidation

MatchthephasesfromcolumnBtocolumnA

1.预订员 a.deluxesuite 2.团体预订 b.roomrate 3.三人间 c.reservationist 4.豪华套间 d.roomavailability

5.抵达时间 e.groupreservation 6.房价 f.tripleroom 7.无烟房 h.arrivaltime 8.离开时间 i.standardroom

9.标准间 j.non-smokingroom 10.空房/可售房 k.departuretime

TapescriptScene:

Ahotelreservationistisgoingtoreceiveaphonecallreservation.(R:Reservationist;G:Guest)

R:Goodmorning,CityWallHotel.RoomReservations.HowmayIhelpyou?

G:Goodmorning.

R:Yes,sir.MayIhaveyourname,please?

G:TomGreen.

R:Mr.Green,

G:Sure.January1standJanuary3rd.

R:Thankyou.

G:I’dliketohaveasingleroomwithbreakfast.

R:Pleasewaitamomentand

…Thankyouforwaiting,Mr.Green.Wehavesingleroomsonthesedaysandit’s200Yuanpernight.

G:That’sgood.I’lltakeit.I’dliketobookaroom.mayIknowyourarrivalanddeparturetime?Whatkindofroomwouldyoulike,Mr.Green?Iwillchecktheroomavailability.TapescriptR:Doyouhavespecialrequests?O:Oh,yes,Imusthaveanon-smokingroom.R:Allright,Iwillwriteitdown.AndmayIknowyoure-mailaddressandtelephonenumber?O:Mytelephonenumberis12345678andmye-mailaddressistomgerrn@123.com.R:ThankyouMr.Green.YouhavebookedasingleroomwithbreakfastfromJanuary1sttoJanuary3rd,therateis200Yuanpernight.Yourtelephonenumberis12345678andyoure-mailaddressistomgerrn@123.com.AmIright?O:That’sright.R:IsthereanythingelseIcandoforyou?O:No,thankyou.R:Withpleasure.Welookforwardtoservingyousoon.FocusOn

UsefulExpressionsforreservation

Whatkindofroomwouldyoulike？ 您想要什么样的房间？Doyouwanttobookaroom? 您想订房间吗？Sirwehavesinglerooms,doubleroomsandsuites. 先生，我们有单人间、双人间和套间。Doyouhavespecialrequestsaboutyourroom? 您对房间有特殊要求吗？MayIknowyourarrivalanddeparturetime? 我能知道您的抵达和离开时间吗？UsefulExpressionsforreservationWouldyoulikeasmokingroomornon-smokingroom? 您想要吸烟房还是无烟房？Thesuiteis800yuanpernight. 套间每晚800元Weprovidethespecialrateroomforthismonth. 本月我们提供特价房。Pleasewaitamoment.Iwillchecktheroomavailability. 请您稍等片刻，我查一下是否有空房/可售房。Youneedasingleroomfarawayfromtheelevator. 您需要一间离电梯远一些的单间。Sorry,sir.Thereisonlyonedeluxeroomleft. 很抱歉，先生。只有这一个豪华间了。Roleplay

Makeadialogueaccordingtothesituationbelow:

AguestiscallingfromBeijing.HewantstobookasingleroomintheGreatWallHotel.Healsowantstoknowmoredetailsabouttheroom.Listening

Directions:AguestwantstopayavisittoXi’an.Hewouldliketobookaroomfor3days.NowheiscallingfromAmericatotheCityWallHotel.Thetelephonerings.Fillintheblanksaccordingtoyourlistening.

1.Mr.GreenwantstobookfromMay1stto.2.Letmecheckour.3.Asingleroomiswithbreakfastpernight.4.Doyouhaveforyourroom?5.Mr.Greenwouldliketohavea.asingleroomMay4th

roomavailability400yuanspecialrequestshigherfloorReading

FullyBookedAsahotelreservationist,whatshouldyoudowhenyourhotelroomsarefullybooked?FullybookedApologizeGiveadviceTheguestswanttoTheguestscanliveinthishotelliveinanotherhotel

1.Puttheguestson2.Takedown

3.Whentheroomsareavailable,youHelpthegueststo2.Provideotherhotels’

3.Don’tforgetto

higherfloorcontactnumbercallthemimmediatelyotherhotelsinformationgiveyourbestwishestothem.Assignment

I.Role-play

IntheCityWallHotelRoomReservationDepartment,someoneiscallingtobookaroom.Ahotelreservationistisansweringthephonecall.Youshouldworkwithyourpartner