酒店基础英语

酒店基础英语Tel电话:+86(0)374-6568888Fax传真:+86(0)374-6569999Address地址：中国河南省长葛市泰山路P.C.461500TaishanRoad,Changge,Henan,P.R.ChinaE-mail邮箱：rev@课程内容：酒店各部门酒店各岗位日期的表达天气的表达数字的表达味道的表达色彩的表达问候语欢迎语致谢语祝福语致歉语告别语一、酒店各部门Department部门FinancialSalesandMarketingEngineeringHumanResources

财务部市场销售部工程部人力资源部FINSMorS&MENGHRFrontOfficeHousekeepingFood&BeverageSecurity前厅部客房部餐饮部保安部FOHKorHSKPFBorF&BSEC二、酒店各岗位HR人力资源部TrainingDepartment培训部Dormitory

宿舍StaffCanteen

员工餐厅Personnel人事SM市场销售PR（Publicrelation)/MARCOM公关部/市场传讯部Reservation预订部Sales销售Executive行政Floor楼层HSKP客房部Publicarea公共区域（PA）HealthCenter健身中心Linen

/Uniform布草房/制服房SEC保安部Security安保CCTV监控室FirePrevention消防二、酒店各岗位855二、酒店各岗位AirConditionAV/TelephoneElectricWaterMachineCarpenter/Painter空调组影音电话组电工组水工机械组木工、油漆组ENG工程部FC财务部AccountCostingCreditPurchasingIT=InformationTechnologyEDP=ElectronicDataProcessing

会计成本信贷采购电脑二、酒店各岗位Title职位GeneralManager

DeputeGeneralManagerRepresentativeofowner总经理副总经理业主代表二、酒店各岗位Title职位DirectorManagerAssistantManagerSupervisorCaptainClerkCoordinatorExecutiveChef

Guide

CashierWaiter/WaitressBarTenderChefAttendantReceptionistTrainer总监经理副经理主管领班文员协调员行政总厨领位收银员服务员（餐饮）吧员厨师长服务员（客房）接待培训师二、酒店各岗位CarpenterPainterSecurityOfficerBarTenderChefAttendantReceptionFinancialControllerMODManagerOnDuty美工司机厨工值班经理行李员总工程师库管员技工大堂副理木工油漆工保安员吧员厨师长服务员（客房）接待财务总监ArtistDriverHelperDutyManagerBellmanChiefEngineerStorekeeperTechnicianAM/AssistantManagerTitle职位值班经理三、日期的表达Years年的表达Year年Thebeginningofayear年初Theendofayear年底Lastyear去年三、日期的表达Seasons季节的表达Season季节Spring春季Earlyspring早春Summer夏季Midsummer盛夏Autumn/fall秋季Lateautumn晚秋winter冬季三、日期的表达Month月的表达Month月What’sthedatetoday?今天几号？It’sthefirstinMay.今天是五月一日1-12月：January(Jan.)February(Feb.)March(Mar.)April(Apr.)MayJune(Jun.)July(Jul.)August(Aug.)September(Sep.)October(Oct.)November(Nov.)December(Dec.)1-12月

三、日期的表达Day/week日/星期的表达Yesterday昨天Today今天Tomorrow明天Thedayaftertomorrow后天Thedaybeforeyesterday前天Week星期Weekend周末Whatdayisittoday?今天星期几？It’s……星期日至星期六：Sunday(Sun.)Monday(Mon.)Tuesday(Tue.)Wednesday(Wed.)Thursday(Thur.)Friday(Fri.)Saturday(Sat.)三、日期的表达expresstimes时间的表达What’sthetimenow?现在几点了？MayIknowthetimenow?我能知道现在的时间么？It’s……Usefulwords:hour小时minute分钟second秒quarter刻half半o’clockX点整Threewaystoexpresstime三种表达时间的方法1.hour(时)+minute(分)2.minute(分)+past+hour(时)3.[60-minute(分)]+to+[hour(时)+1]四、天气的表达Weather关于天气What’stheweatherliketoday?今天天气如何？TodayisXXX.Cloud云cloudy阴天Sun太阳sunny晴天Rain雨rainy下雨天Fog雾foggy雾天Wind风windy刮风天五、数字的表达NUMBER数字CardinalNo.基数词：主要表示数量，13-19都以-teen结尾，20-90等十位整数都以-ty结尾。-OrdinalNo.序数词：主要表示次第，如在表达楼层时，我们就用序数词。第4-19都由相应的基数词加-th构成。第20-90等十位整数的词是由相应的基数词去词尾-y，加-ieth构成。六、味道的表达Taste味道的表达Howisittaste?It’s……Delicious美味的Sweet甜的Sour酸的Salty咸的Bitter苦的Hot辣的Terrible糟糕的七、色彩的表达Colors色彩的表达Whatcolorisit?It’s……在表达颜色的深浅时，直接在颜色前加dark（深）或light（浅）即可。如深蓝色为darkblue,浅红色为lightred.Red

yellow

green

blue

white

black

orange

pink

purple

grey

browncream

blue

greencrimson八、问候语Goodmorning/afternoon/evening,sir/madam!

早上好/下午好/晚上好，先生/夫人！Howareyoutoday,sir?

您好吗，先生？Howdoyoudo!您好吗？Howareyou(doing)?最近好吗？Nicetomeet/seeyou!很高兴见到你！九、欢迎语Welcome欢迎WelcometoShengheHotelChangge!欢迎光临长葛盛合丽晶酒店。Welcometoourrestaurant.欢迎光临本餐厅。We’regladtoseeyouagain.很高兴见到您。十、致谢语Expressingthanks致谢Thankyouverymuch.

非常感谢。Thankyouforcoming.

谢谢您的光临。Thankyouforbeingsounderstanding.

谢谢您的理解。（得到谅解时用）That’sverykindofyou.Thankyouverymuch.

您真是太好了！谢谢！Answerstoapology对致歉的回答That’sallright.

没什么。Itdoesn’t’tmatter.

没关系。It’snothing.

这没什么。十一、祝福语Expressinggoodwishes祝福Haveapleasantstaywithus,Sir.愿您和我们共度好时光。Haveaniceday/apleasantevening/agoodweekend!祝您今天/今晚/周末愉快！Enjoyyourstay/day.祝您愉快！HappyNewYear/Birthday!新年/生日快乐！MerryChristmas!

圣诞快乐！十二、致歉语Apologizing致歉Excuseme.不好意思，打扰一下！I’mawfullysorry.

真是很抱歉！Ibegyourpardon.请您原谅！Excusemeforinterrupting.抱歉，打扰一下。不得不打扰客人时）Sorrytohavebotheredyou.抱歉，打扰了！（打扰客人后）I’mverysorry.Therecouldhavebeenamistake.Idoapologize.对不起，可能出了什么差错，我真诚向您道歉。（有投诉时）I’msorry.I’mbeingcalled.不好意思，有人叫我/有个电话找我。（终止谈话时）I’msorry.Aguestiswaitingforme.抱歉，有个客人正在等我过去。（终止谈话时）I’msorrytohavekeptyouwaiting,sir.抱歉让您久等了！I’msorry.