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Unit1Daytodayoffice ephone Makingephone Business Placingan Unit2Officetalk谈 TheWorking Unit3BusinesstripInternationalBusiness Dressingfor Ho Negotiatingthe Unit4 Receiving Entertaining modatingForeign Factory Unit5BusinessCommunicationsal Small DeliveringBad Polite FarewellsUnit6NegotiationClarifyingthe Making DiscussingtheBottom Acceptingand HardBargainersVSSoft Unit7CompanyOrganization CEO执行 Boardof Managerial Laborial Unit8MeetingsandinterviewsExecutingMeetingsPerformance Making Unit9PresentationsPreparationandDeveloyour Introductionand MakingTransitionsintheBodyofthe ConclusionsQ&AQuestionandAnswerPeriodUnit10Data Statistical 1FaxesCanyouhavethebriefsfromtheAndersonFirm'slawyeronmydeskbytomorrowCanyouhavethebriefsfromtheAndersonFirm'slawyeronmydeskbytomorrowmorning明天早晨之前你能把安德ButeverytimeIcall,hissecretarysayshe'sinameetingoroutoftheoffice,orawayonbusiness.但每一次我给他打 的都说他在开会或不在，要么就是出That'shighlypossible.Givehimacallandseeifhecanfaxthem.给他打，看看他能否马上就发一份传Isheinyourrolodex?（'rəulə,deks）是在IneedthosebriefsASAP我要尽快得到这fax传真v./n.brief简报sensitive敏感的timesensitive时间棘手的matter事情事件secretaryinameetingoutoftheoffice不在awayonbusinessbiddeadlinerolodex('rəulə,deks）名片盒ASAPassoonaspossible简写A:CanyouhavethebriefsfromtheAndersonFirm'slawyeronmydeskbytomorrowmorning?Therearequiteafewverytimesensitivematterswiththiscase.IamafraidIcan'twaitanylonger. B:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes,buteverytimeIcall,hissecretarysayshe'sinameetingoroutoftheoffice,orawayonbusiness.Iambeginningtothinkhe'stryingtoavoidme. A:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon'tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthem. B:WhatifIcan'tspeaktohimA:Askhissecretarytofaxthem.It'sthesamething.Havethemfaxedover,withacopyalsofaxedtoMartin'soffice. B:HowdoIfindMartin'sfaxnumber?Isheinyourrolodex?（'rəulə,deks）A:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I'll youtheirofficenumberlatertoday. B:Okay.I'monA:Besureyoudo.IneedthosebriefsTranslatethefollowingsentencesintoEnglish让他的把这些材料发传真过ephoneephoneWouldWouldyouliketoleaveamessageforher?您愿意给她留个口信吗？I'msorry.MrBurton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?Burton先生，不好意思。 下您的名字是B-U-R-T-O-N吗？othankyouforcallingBradfordandSons.ThisisTracyspeaking,howmayIhelpyou?您好，感谢您致电布拉德福家庭公o,Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,please.你好， Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I'llchecktoseeifsheisavailable.谢谢你，Burton先生。请您先等 -Directorofhumanresources人力资源部总JustamomentLeaveamessageReturnmycallGetintouchwithsomebody 联ConfirmRepresentInregardsto和...o,thankyouforcallingBradfordandSons.ThisisTracyspeaking,howmayhelpyou?您好，感谢您致电布拉德福家庭公司。我是Tracy,有什么需要我帮忙的吗？ o,Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,please.你好， 的人力资源部总监Jenkins A:Justamoment,I'llchecktoseeifsheisatherdesk.MayI lherwhoiscalling?稍 B:ThisisBillBurtonfromMilfordInsurance.I'mcallinginregardstoourmeetingnextThueday.我是米尔福德保险公司的BillBurton, A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I'llchecktoseeifsheB:Noproblem.A:I'msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.。youliketoleaveamessageforher?非常抱歉，Jenkins B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestofshecangetintouchwithmebefore3P.M.today;shecanreachmeatmyofficenumber, 了， A:I'msorry.MrBurton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?Burton先生，不好意思。 确认一下您的名字是B-U-R-T-O-N吗？B:Yes,andIrepresentMilfordinsurance.A:IwillmakesureMs.JenkinsreceivesyourmessageandreturnsyourcallbeforeP.Mthisafternoon.我会把您的口信告诉 B:ThankyouverymuchPleasetranslatethefollowingsentences ephonecallsDirect让他给您回havehimgetbackto直到…才…not回你的returnyour觉得，猜想拼写姓lastnamesurnamefamily哪一天which订房makeapenthousestandardmakeexecutiveyA:A:您好，Pasadena旅馆。我是Sandy,您要转接哪里？ A:我就能帮您的忙。您想订哪一天的房B:我们5月12日到这儿，可 预定的是顶层公寓A:噢，对不起，先生。我只负责预定标准间。你需要找一下TonyParker，他负责 B:你估计他什么时候能回来A:他一下午都不会 ，恐怕明天他才能给您 ，应该没问题。我叫SamDarcy,A:请拼一下您的姓，好吗？B:当然可以。D-A-R-C-YA好的，Darcy先生，您的B:3235是A:对不起，是3235.好了，我会让Tony明早一上班就给您 A:您好，Pasadena旅馆。我是Sandy,您要转接哪里o,PasadenaInn,thisisSandy,howmayIdirectyour 找负责预定房间的主管I’dliketospeaktosomeoneaboutreservation.I’dliketospeaktothesupervisorwhoisresponsibleforA:我就能帮您的忙。您想订哪一天的房Icanhelpyouwiththat.Whatdatewouldyouliketomakeareservationfor?B:我们5月12日到这儿，可 预定的是顶层公寓We’llbearrivingMay12th,butIwouldliketomakereservationforthepenthouse.A:噢，对不起，先生。我只负责预定标准间。你需要找一下TonyParker，他负责 OhI’msorrysir.Ionlyhandlebookingsforourstandardrooms. youneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutive nothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?B:你估计他什么时候能回来WhendoyouexpecthimbackA:他一下午都不会 ，恐怕明天他才能给您 。那样没问题吧He’llbeoutallafternoon;hemightnotbeabletoreturnyourcalluntiltomorrow.Willthatbealright? ，应该没问题。我叫SamDarcy, 就能找到我Yes,Isuppose.MynameisSamDarcy.Hecancontactme.A:请拼一下您的姓，好吗CouldyoupleasespellyourlastnameforB:当然可以。D-A-R-C-Sure.It’sD-A-R-C-A:好的，Darcy先生，您 ,对吧Okay,Mr.Darcy,andyourphonenumber BThat’sA:对不起，是3235.好了，我会让Tony明早一上班就给您回 Sorry!3235.Great.I’llhaveTonycallyouwhenhestartsworkingtomorrow.3 ephoneappointments预canIdocanIdoforMysecretarysaidyoucalledconcerningourmeetingnextIwantedtoletyouknowIwillnotbeabletomakeourmeetingnextIsthereanypossibilitywecanmovethemeetingtoMonday?Shallwesayabout2Wouldthatworkforo,BillBurtonspeaking.-Concerning关于Getaholdofsomebody找Possibility可能性 y完全地Booked预约的( Postponev.推迟(po'spon)Shufflev.搅乱，重组Countonv.指望Supposev.Lookforwardto ngsomething期B:我很抱歉今天早上你打到我的时候我不在。您好，Burton先生,我是来自BradfordandSons公司的JennyJenkins，现在给您回。我很抱歉今天早上你打到我的时候我不在。我的说你是为了我们下周二见面的事情打的是吧？A:是的。Jenkins。谢谢您能回。很高兴，我终于联系到您了。告诉A:噢，天啊。我原来打算在离开之前处理好见面之事，不过我可以重新安排一B:2A:好极了。我盼着下周四下午2点与您见面。你如果要改时间，请随时打我联B:谢谢，BurtonA: o,BillBurtonspeaking.WhatcanIdofor您好，我是BillBurtonB: o,MrBurton,thisisJennyJenkinsofBradfordandSonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysecretarysaidyoucalledconcerningourmeetingnextTuesday.我很抱歉今天早上你打 您好，Burton先生,我是来自BradfordandSons公司的JennyJenkins，现在给您回。我很抱歉今天早上你打到我的时候我不在。我的说你是为了我们下周二见面的事情打的是吧？A:Yes,Ms.Jenkins,thankyouforreturningmycall.I’mgladtofinallygetaholdofyou.IwantedtoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwillbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?是的。Jenkins。谢谢您能回。很高兴，我终于联系到您了。告诉您B:I’msorry.I’mafraidI’mcomple ybookedonMonday.Woulditbepossibletopostponeuntilyoureturn?A:Ohdear,IwascountingontakingcareofourmeetingbeforeIleave,butIsupposeIcouldshuffleafewthings.Yes,wecanarrangesomething.I’llbebackThursdaymorning.WhataboutThursdayafternoon?Wouldthatworkforyou? B:Thatshouldbefine.Shallwesayabout22A:perfect.I’lllookforwardtoseeingyouat2o’clocknextThursdayafternoon.Ifyouneedtochangethetime,pleasefeelfreetocallmeonmycellphone.好极了。我盼着下周四下午2点与您见面。你如果要改时间，请随时打我 B:ThanksMr.Burton.I’llseeyouon谢谢，Burton先生。下周四见接的时候用o,XXXHi,thisisXXXspeaking.HowmayIassistyou?HowmayIhelpIfyoumissachanceoropportunity,youfailtotakeadvantageofit.(机会例：Itistoogoodanopportunitytomiss.Ifyoumisssomethingsuchasaplaneortrainyouarrivetoolatetocatchit没有wu(飞机或火车等)HemissedthelastbushomeandhadtostaywithaIfyoumisssomethingsuchasameetingoranactivity,youdonotgotoitortakepartinit.(会议或活动)It'sapityMarthaandIhadtomissourclasslastYouwon'tbemissingmuchonTVtonightapartfromtheusual除了通常的重播外，今晚的电视你不会错过什么postponeIfyoupostponeaneventyoudelayitorarrangeforittotakeplaceatalatertimethanwasoriginallyplanned.推迟Hedecidedtopostponetheexpeditionuntilthefollowing他决定将探险活动推第二天Ifyoushuffleplayingcards,youmixthemupbeforeyoubeginagame.(牌TherearevariouswaysofshufflinganddealingtheCountIfyoucountonsomethingorcountuponityouexpectittohappenandincludeitinyourplans.指望Whattheydidnotknowwashowmuchsupporttheycouldcountonfrom他们不知道能够指望从党人那里得到多少支持Youcansay"Isuppose"whenyouwanttoexpressslightuncertainty.(表示不IsupposeI'dbetterdo "Isthattherightwayup?"—"Yeah.Isupposeso."“那是上去的路吗？”—“是的。是。”4Memosreadthebreak-roomvbulletintakecoffeev在…bywater找…talktosomebody错失,遗漏missoutconferenceroommeetingwhen/whathearpostponenoone/no看到备忘录＝getthethiswhole夹在…getlostalltheclutterpilewhenIamv.:B:A:什么样的备忘录？整个这一周我也没见过什么备忘录。每天我都查看收文篮，什么也没见着。A你也知道我忙时桌上的东西会堆成山-我也清楚有时我会把东西放错地方，但所有发下来的备忘录B:应该发给所有的人了。他们在休息室贴了一张备忘录的复印件。你也没看到布告栏上贴的信息A我总是忙得顾不上喝咖啡休息一下，或是在水冷却器旁跟人闲聊。不管怎样，我肯定我的收文篮B:好吧。如果不读这些备忘录的话， :I’vebeenwaitinghereintheconferenceroomfortenminutesalready.Whattimedoesourmeetingstart?Whereiseveryoneanyway?B:Didn’tyouhearaboutthatOurmeetingwaspostponeduntilFriday.A:什么？会议推迟了？没有人告诉我啊。WhatThemeetingwaspostponedNoonetoldmeanythingaboutit.B:你没有看到备忘录吗？Didn’tyougettheA:什么样的备忘录？整个这一周我也没见过什么备忘录。每天我都查看收文篮，什么也没见着。Whatmemo?Therehaven’tbeenanymemosthiswholeweekIcheckmyin-boxeveryday,andIhaven’tseenanything.B:3天前发出去的，应该放进你的收文篮了，但也可能夹在你办公桌上那堆乱七八糟的东Thememowentoutthreedaysago.Itshouldhavemadeittoyourin-box,butmaybeitgotlostinalltheclutteronyourdesk.A:你也知道我忙时桌上的东西会堆成山-我也清楚有时我会把东西放错地方，但所有发下来的备忘录 YouknowhowthingsgetpileduponmydeskwhenIambusy-IknowthatsometimesIdomisplacethings,butIalwaysreadallthememosthatgoaround.Theygodirectlytomyin-box.AreyousureitwassenttothewholeB:应该发给所有的人了。他们在休息室贴了一张备忘录的复印件。你也没看到布告栏上贴的信息Itshouldhavegonearoundtoeverybody.Theyalsopostedacopyofthememointhebreak-room.Don’tyoueverlookatthemessagespostedonthebulletinboard?A:我总是忙得顾不上喝咖啡休息一下，或是在水冷却器旁跟人闲聊。不管怎样，我肯定我的收文篮 I’musuallytoobusytotakeabunchofcoffeebreaksandgossipbythewatercooler.Anyway,Iamsurethememonevergottomyin-box.I’llhavetotalktooursecretaryaboutit.B:好吧。如果不读这些备忘录的话， That’sright.Youneverknowwhatyouaremissingoutonifyoudon’treadthememos.Amemoisashortofficialnotethatissentbyone toanotherwithinthesamecompanyororganization.简报HesentoutamemoexpressinghisdisagreementwiththeirYouuseanywayoranyhowtoindicatethatastatementexplainsorsupportsapreviouspoint.(用以表示某陈述解释或支撑前一观点)isalotofthingsinamessystate,especiallythingsthatarenotusefulorGoTiffanyQuestion1:whydoyouwanttotransfertothisposition(customerorderspecialist)?Answer:Firstly,IwanttosaythatI'mveryhappytoworkinmycurrentpositioneventhoughI'mIwastotallyagreenhandatthebeginning.Ilearnedmoreandmorethingsfromhere.HoweverRightnowIthinkIneedafurtherdevelopmentinmycareer.AsyouknowmycurrentpositionbelongstoHRdepartment,butAirbusHRdepthasmergedwithusnow.whichItmeanswehavelessandlessHRrelatedworksgradually.IhaveverylimiteddevelopmentspaceifIstillworkonthisposition.Secondly,Iloveourcompanyandliketoworkhere.Iwanttodomorecontributiontoourcompanycontinuously.Thirdly,Ithinkthispositionismorerelatedtomyworkingexperience.HRdeptprovidesservicestoallthestaffswhoareyourcolleagues.Youneedtohavegoodrelationshipwithyourcolleagueswhoareyourcustomersactually.Customerservicedeptprovidesservicestocompanycustomerswhichalsoneedsyoutohavegoodrelationshipswithcustomers.Tosomedegree,italmostthesameIthink.It'sjusttheserviceobjectchanged.We’vegottohaveanintroductioninordertoshowthemainargumentstoyourhoweverlinkingwords连接词，toexplaintheconnectionbetween2sentences.Sothatyourwordsarelogical.Ifyouaddapointtoexplainthatyouhavealreadyworkedforthiscompanyforalongtime,soyouhaveadvantages—youknowyourcollegues,youhavegoodrelationswiththem,soit’seasiertogetstarted.TherearethreemajorreasonstoexplainwhyIwannatransfertothepositionofcustomerorderspecialist.Firstly,IloveworkingforourcompanyandI’dlovetocontributemoretoit.AndthisisexactlywhyIhavebeenthinkingaboutmypositionanddecidedtomakeachange.Secondly,IwannasaythatIfeelveryhappytoworkinmycurrentpositioneventhoughIwastotallyagreenhandbacktothetimewhenIjoinedourcompany.Ihavebeenlearningalotfromthisposition.However,recentlyIhavebeenthinkingaboutmycareerpath,andIdecidedtogofurther.AsyouknowthatmycurrentpositionisinHRdepartment,howeversinceAirbusHRdepartmenthasmergedwithus,mydailyworkingcontenthasbeenlessandlessconnectedtohumanresourcemanagement.SoIthinkifIcontinuedbeinginthisposition,Iwouldgofurtherandfurtherfrommyinitialcareergoal.Thirdly,Ithinkthispositionismorerelatedtomyworkingexperience.AsyouknowthatHRdeptprovidesservicestoallofourcollegues.SohavingworkedinHRdepartmentletmegaintheefficientcommunicationskills,whichIthinkwouldbeveryusefulwhenIdealwithcustomersinthefuture.Question2:WhydoyouthinkyouarequalifiedforthisAnswer:Ithinkaboutthingswithascustomeroriented.AndalwaystrytofindmoresolutionswhenIhandleataskinordertoprovidemoreoptionstomycustomers.WhenImetwithatoughtask,IusuallytriedmybesttodealitasdetailedasIcan.TwoyearsagoIwonthecompanyawardsnamed"Someonespecial".Thisawardprovidetoemployeewhohaswalkedextrastepsintheirposition.Andinmylastwork,Iworkedasacustomerservicespecialist.Ihavetheexperiencetohandlecustomers.SoIhavetheconfidencetobegoodcustomerorderspecialist.Well,firstly,IthinkIalwayshaveacustomer—orientedmindset.Ithinkfromtheangleofcustomers.AndIwouldprovidealternativeproposalsindetailstomycustomersratherthanasingleplan.Secondly,twoyearsagoIwonthecompanyawardsnamed"Someonespecial".Thisawardwasprovidedtoemployeeswhohadtakenextrastepsintheirpositions.SoIthinkifItookthisnewposition,Iwouldalsobeabletotakesomeextrastepsonitanditwouldbegoodforthecompanytoo.Thirdly,IalsowouldlovetomentionthatinmypreviousjobIworkedasacustomerservicespecialist.SoIdohaveworkingexperiencetohandlecustomers.SoIhaveenoughconfidenceforbeinganexcellentcustomerorderspecialistinthefutureandIamreadyforit.Question1:whydoyouwanttotransfertothisposition(customerorderTherearethreemajorreasonstoexplainwhyIwannatransfertothepositionofcustomerorderspecialist.Firstly,IloveworkingforourcompanyandI’dlovetocontributemoretoit.AndthisisexactlywhyIhavebeenthinkingaboutmypositionanddecidedtomakeachange.Secondly,IwannasaythatIfeelveryhappytoworkinmycurrentpositioneventhoughIwastotallyagreenhandbacktothetimewhenIjoinedourcompany.Ihavebeenlearningalotfromthisposition.However,recentlyIhavebeenthinkingaboutmycareerpath,andIdecidedtogofurther.AsyouknowthatmycurrentpositionisinHRdepartment,howeversinceAirbusHRdepartmenthasmergedwithus,mydailyworkingcontenthasbeenlessandlessconnectedtohumanresourcemanagement.SoIthinkifIcontinuedbeinginthisposition,Iwouldgofurtherandfurtherfrommyinitialcareergoal.Thirdly,Ithinkthispositionismorerelatedtomyworkingexperience.AsyouknowthatHRdeptprovidesservicestoallofourcollegues.SohavingworkedinHRdepartmentletmegaintheefficientcommunicationskills,whichIthinkwouldbeveryusefulwhenIdealwithcustomersinthefuture.Question2:WhydoyouthinkyouarequalifiedforthisWell,firstly,IthinkIalwayshaveacustomer—orientedmindset.Ithinkfromtheangleofcustomers.AndIwouldprovidealternativeproposalsindetailstomycustomersratherthanasingleplan.Secondly,twoyearsagoIwonthecompanyawardsnamed"Someonespecial".Thisawardwasprovidedtoemployeeswhohadtakenextrastepsintheirpositions.SoIthinkifItookthisnewposition,Iwouldalsobeabletotakesomeextrastepsonitanditwouldbegoodforthecompanytoo.Thirdly,IalsowouldlovetomentionthatinmypreviousjobIworkedasacustomerservicespecialist.SoIdohaveworkingexperiencetohandlecustomers.SoIhaveenoughconfidenceforbeinganexcellentcustomerorderspecialistinthefutureandIamreadyforit.BusinessCorrespondence商业信ContactdetailsContactdetails合同细节Beforehandadv.预先，事先We’llbegrateful我们会非常感激Relatedmaterial相关材料Priorto在…Itlookslike好像…Alongwith和…一起Theletterwrites信上说Enclosedadj.附上的CopyofouragendaForyourreview供你参考Intheenvelope在信封里Attachtov.附上GivethemanothercallInresponsetoSendittomeIguess..ContactinformationIncareof由…转交Beaddressed写(收信人的 地DepartmentheadConfirmv.Inwriting以形Discussv.ForasecondReviewv.A:A:你看到 。B:如果他们要我说上 的目的就是 形式确认一BA有关Milton Clock721讨论过 A:他们要你提前 B:我看一下，”如果 的话，我们会非常感激。”好像…AB信上说请查收随信附上的会议日程复印件，供你参考。在信封里我什么也没有看到A:” A:你看到 A:DidyouseetheletterIgotfromBradformfi ?Theysentitinresponsetoyourphonecalllastweek.B:如果他们要我说上 B:Iftheywantedtosaysomethingaboutmycalllastweek,whydidn'ttheysentitto ，所以才在地址处加上由部门 有关Milton合同的讨论内容。A:Iguesstheymustnothaveyourcontactinformation,sotheysentitaddressedincareofyourdepartmenthead.Anyhow,theywrotetoconfirminwritingwhatyoudiscussedaboutMiltoncontract.BB:CanIseeitforaAA:Sure,hereit Clock先生，关于上周五的通话内容，我写信来确认我们定于7月21日的会议。我们已经 B:“DearMr.Clock,furthertoour ephonecalllastFriday,I'mwritingtoconfirmourmeetingonJuly21st.Aswediscussed,ourmeetingistoreviewthecontractdetails.”A:他们要你提前寄 A:DidtheyaskyoutosendthefilesB:我看一下，”如果 的话，我们会非常感激。”好像…B:Let'ssee,“We'llbegratefulifyoucouldpleasesendrelatedmaterialstoourofficepriortoourmeeting.”Itlookslike...Hey!Wasthereanythingelsewassentalongwiththisletter?AA:Idon'tthinkso,whydoyou:”B:Theletterwrites:“pleasefindtheenclosedcopyofouragendaforyourreview.”Idon'tseeanythingelseintheenvelope. A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanother在..prior在..priorbesentalongagenda/schedule也许maybe/perhaps忘记v.forgetvfurther通话，ephonevconfirm会议meeting讨论discuss审核reviewcontract细节detailadj.related 如 DearMr.Clock,furthertoour ephoneDearMr.Clock,furthertoour ephonecalllastFriday,I'mwritingtoconfirmourmeetingonJuly21st.Aswediscussed,ourmeetingistoreviewthecontractWe'llbegratefulifyoucouldpleasesendrelatedmaterialstoourofficepriortoourmeeting.WasthereanythingelsewassentalongwiththisWhydoyouaskTheletterPleasefindtheenclosedcopyofourMaybetheyforgottoattachittothe1.Furthertofurthertothemeetingyesterday,IhavemadesomeadjvtPeoplearelivingfurtherawayfromtheirShelivesfurtherthanme.Ifpeoplediscusssomethingtheytalkaboutitofteninordertoreachadecision.讨IwillbediscussingthesituationwithcolleaguesWhenyoureviewforanexamination,youreadthingsagainandmakenotesinordertobepreparedfortheexamination.复习4Iamgratefultoyouforcomingtovisit6Placinganorder下订inadvance/填写订购单(供应订货fillthe打几 makeafew运行订单处理(续订单runtheorder还有什么东西…?Isthereanything去确认一下他们能否Trytoseeiftheycan…?beforetheendofbusinessdaytomorrow…最好不要…trytodobetteraboutthelastonamonthly无论如何(无论以何种方式anyhow加快，促进(努力解决)v.expeditewilltonercartridgekɑːtrɪdʒ)/amakeanorderalargeorder可能probablyofficesupplyin总务部门HousekeevI’mpretty数量习惯beusedto ngbulkaslonggivesomebodyaheadsacoupleA:A:我们的墨盒已经没墨了，你能定套新的B:我 所有A:你可以和总务部门仔细检查一下，但我非常确定我们所有的机器都要换新墨盒B:好的，我去打几个 B:好的，我会做好的。A:OurA:Ourtonercartridgesarealreadyoutofink.Couldyoumakeanorderforanewset?B:We’llneednewcartridgesforalloftheprintersintheoffice?Thatwillbealargeorder,probablyabout2to3cases.Theofficesupplystoreweusuallygomightnothavethatmanyinstock.A:YoucandoublecheckwiththeHousekeeDepartment,butI’mprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertother,thetywasalsoprettyhigh.They’reusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheB:Okay,I’llmakeafewcallsandrunourorderbyHousekee firsttomakesure.IsthereanythingelseweneedtoorderwhileI’matit?A:Ithinktheonlythingiscartridge.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:Okay,will1Co-Workers同AirheadBefedupwithCarelessMakeabadworkingenvironmentNegativecallingSeemtoCapableNicetobearoundEnthusiasticHe’sverygoodat他在…Cheery愉快的(也可以形容一个人爽快的)Strengths长处She’sneverwillingtostayalittlelaterattheoffice.她从来不愿多加一点儿WeaknessSpendEasytogetalongwithWillingstealthecreditExperienceA:A:I'mreallyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,andhe'sapaintoworkwith.B:Youshouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenvironmentforeverybody.A:Youonlysaythatbecauseyoudon'thavetoworkwithhim.Thepeopleinyourdepartmentseemtobecapableandnicetobearound.TakeMaryforexample.She'ssmartandenthusiastic.I'venevermetanyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrow.Also,she'sneverwillingtostayalittlelaterattheoffice.Shealwaysleavesat5:00pmsharp.A:Isn'tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob.Eventhoughhe'sfreshoutofcollegeandstillabitgreen,heisagreatco-B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojects.Theonlythinghe'slackinginisexperience.A:Maybethat'swhyhe'ssoSharpisusedafterstatingaparticulartimetoshowthatsomethinghappensatexactlythetimestated.(…点)整例：Sheplannedtounlocktheshopat8:00sharpthis8Asharppointoredgeisverythinandcancutthroughthingsveryeasily.Asharpknife,tool,orotherobjecthasapointoredgeofthiskind.锋利的Withasharpknife,makediagonalslashesinthechickenMakeadialogueaboutgossiwithyourco-22can’tstandcan’t，降低…的v.working你有没有试过haveyouv.breathenv.如果不是为了Ifitwasn’t ina非常，十分（表示强调）plain叫喊yellat…can’tsupportmyselfcan’taffordmylifetodealv.getaA:A:HowarethingsgoingintheofficelaB:Justawful.Twoweeksago,wegotanewboss,andIcan’tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,IhavebeensobusythatIhaven’thadtimetobreathe.A:Thatbad,huh?Whatabout ality?IsheaniceguyatB:Iamnotsolucky.Henotonlygivesustoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizedus.HeisalwaysdegradingtheA:Whataterribleworkingenvironment.Haveyoutriedtalkingtoanyoneaboutit?Maybethebossofyourboss?B:Iwasgoingto.ButmybossguessedwhatIwasthinking.HegavemesomuchworktodothatafternoonthatIdidn’tgetaroundtomeetingwiththesupervisorofourA:Itmustbeterrible.Whydon’tyoujustB:Ifitwasn’tforthemoney,Iwouldquitinaheartbeat.Buttheproblemis,Ican’tsupportmyselfifIdon’twork.A:Yeah,butabosslikethat?Todealwithhimeveryday.YoushouldgetaBrainstorming集体讨商业提案business想出 eup没主义／没辙runoutof不好isn’tshelfʃɛlfputontakea你说的对You’rerightno头脑adjmakes悬而未决have…inthe头脑，思维…没有好处it’snogoodA:A:HaveyouthoughtupanygoodideasforourbusinessB:Ihaven’tcomeupwithanythinggoodyet.Somehowmybrainisn’tfunctioningtoday.A:Maybeyoushouldtakeabreak,you’vebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisn’tverysharpnow.B:Icameupwithafewdifferentthoughtsontheproposal,butnowI’vecomple yrunoutofideas.A:Maybewecanshelfth