企业行动入口网站与客户关系管理方案

mySAPMobileWorkplace&CRM

SAP企业行动入口网站与客户关系管理方案

SAPTaiwanAgenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceSAPTodaySAPAG2000年的收入:62.6亿欧元

世界第三大独立软件供应商企业应用软件市场的领导者在120多个国家有13,500多家用户安装了36,000约1,000,000个用户不论公司大小都以用户爲中心增加客户满意度并增强客户的信心对SAP全球业务的大量投资24,100多名员工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO

ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision

MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.

FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit

ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals

ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe

mostvision…Gartner“SAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“Agenda议程

SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceDifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomersmySAPWorkplace––E-BusinessPlatformforBilateralCollaborationSuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayValueCreationthroughCollaborationCollaborationwithextendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandactingontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€€317€EnterprisePortalPaysOffWithinit’’sFirstMonthExpectedsavingsatSAPexceed95million€€peryearAgenda议程程SAPToday,今日日的的SAP速写写ValuePropositionSAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferencemySAP.com电子子商商务务平平台台mySAP技术术mySAP服务务SAPMarkets*mySAP工作作台台StakeholdersCustomers*SAPMarkets&CommerceOnejointlydeliverMarketSet™,SuppliersEmployeesCompanyPartners产业解决方案mySAP财务mySAP人力资源mySAP电子采购mySAP商业智能mySAP供应链管理mySAP生产周期管理mySAP客户关系管理TheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.

Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersCompanyboundariesmySAP.comWorkplaceWeb-Browser-AccessWorkplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK

Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsersSAPNamedUsersinsidemySAP.comPotentiallynon-SAPNamedUsersOtherSystemsLegacy-

SystemThePervasiveComputingWaveshandheldsmartinvisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedRedefiningEnterprisePortalSolutionsEnterprisePortalPlatformBusinessIntelligencePlatformOpenarchitectureOpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilderOLAPiViewtechnology Multi-dimensionalinformationmodelsContentmanagementWebandad-hocReportingRetrievalandclassificationAnalyticalApplicationsplatformUnificationRolemanagementPlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeoplemySAPWorkplaceEnterprisePortalKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceMarketingSalesServicemySAP客户关系管理理解决方案内内建主要功能能领域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService

TechnicianSalesManagerProcurement

ManagerMiniApps/MobileApplicationsUserRolesScenarioTop10SalesPipelineTop10PipelineProjects(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10MessagesbyInstallationTop10CustomerMessagesbyInstallationincurrentweekIncludesSystemswithStatusD,T,PSwitchbetweenOnlyStatusPandAllStatusAgenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceOfficialSAPfiguresmySAPWorkplaceinstallations:2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com4830405*Withoutexternalcommunities/SAPMarketsNumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsSoldWorkplaceuserscomponentpricelistSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJunemySAPWorkplace“AligningVisions-AligningInternetStrategies””Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE“mySAP.comalignswithHP’’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds——particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.””NickEarleVicePresidentandChiefMarketingOfficermySAPWorkplace/ESS“mySAPWorkplace/ESS––MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’’sScienceDietandHill’’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe””Colgate––BecomingtheBestPlacetoWork””spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.””DaveStevensAssociateDirector,GlobalInformationTechnologyWorkplace,CRM,SCM,BI“GoodFood-GoodLife”Nestlé,SwitzerlandWithatotalworkforceof231,000peopleinmorethan500factoriesworldwide,andaconsolidatedturnoverofCHF75billion.NestléisSwitzerland'slargestindustrialcompanyandtheworld'sleadingfoodcompany.Nestléproductsareavailablearoundtheworld.Themainproductareasare:BabyFoods&Cereals,Milk&Dairy,BreakfastCereals,Desserts,Snacks&IceCream,Chocolate&Confectionery,What‘sCooking,Hot&ColdBeverages,MineralWatersandPetCare.SUCCESSSLIDE"WithmySAP.com,wewillrapidlybuildastrong,tightlyintegratedgroupITinfrastructurethatwillallowfocusedcustomizationtouserneedswithoutsurrenderingthebenefitsofgroupwidestandardization.„MarioA.CortiChiefFinancialOfficermySAPWorkplace“mySAPWorkplaceisaSignificantIncreaseinUsability””SamsungElectronics,KoreaFoundedin1938,SamsungisoneofKorea′sleadingcompaniesfocusingonsectorsasdiverseaselectronicsandbanking.InadditionSamsungplaysalsoamajorroleinavarietyofservicerelatedindustries.CommittedtotheuseofInternetandthechancesresultingfrome-businessSamsungstrivestobecomeoneoftheworld′smostwidelyrecognizedbrandsinalloftheindustriesserved.Samsungisaworldwideoperatingcompanywithmorethan161.000employees.Samsunghashadtotalrevenuesexceeding93,5billionUSdollarsinits1999fiscalyear.SUCCESSSLIDE“BeforethemySAPWorkplace,usershadtologonseveraltimesenteringtheirIDsandpasswords.NowwiththemySAPW