【商务英语写作】道歉信与祝贺信课件

【商务英语写作】道歉信与祝贺信怎样思想，就有怎样的生活【商务英语写作】道歉信与祝贺信怎样思想，就有怎样的生活1BUSINESSWRITING商务英语写作BUSINESSWRITING2Chapter11LettersofApologyandCongratulation道歉信与祝贺信Chapter113ApologySometimeseventsdonotrunasplannedanditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessaryforyourownpeaceofmindandforgoodfuturerelationshipwithanoffendedpersonApology4However,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheothersideThatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.PeoplewhohavetherightattitudehavethebestchanceoffindingtherightwordsHowever,peoplewhohavemade5Letterofapology■Anunsolicited(自愿的,主动的)letterofapologyremovesabarrierorevenpreservesabusinessrelationshipaWhenyouhavetoapologize,youmustbeSincere,directandbriefLetterofapology6GuidelinesBeginwiththeapologyandrevealthepurposeoftheletterPresentthespecificcircumstanceforwhichyouapologizeanddiscussmethodstoredressthesituationifneededClosewithapositivelooktofuturebusinessorpersonalrelationshipGuidelines7UsefulExpressionsImustapologizetoyouforIamverysorrythatIamafraidwhatihavedonehascausedmuchinconveniencetoyouIsincerelyhopeyouunderstandthatloffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyouIoweyouanapologyUsefulExpressions8UsefulExpressionsIamtoblameforthisunpleasantthing.aPleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.aIhopeyouwillkindlyforgivemylapseofattentionIamsosorrytohaveputyouto/intosomuchtroubleUsefulExpressions9SampleversionDeardavid:PleaseexcusemefornothavingansweredyourletterdateddecembersoonerWhenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsenceithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.Sampleversion10NowthefirstthingihavetodoistowritetoyouthesefewlinestoexpressmydeepregretIenjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwheniseeyounextSincerelyyoursNowthefirstthingihaveto11【商务英语写作】道歉信与祝贺信课件12【商务英语写作】道歉信与祝贺信课件13【商务英语写作】道歉信与祝贺信课件14【商务英语写作】道歉信与祝贺信课件15【商务英语写作】道歉信与祝贺信课件16【商务英语写作】道歉信与祝贺信课件17【商务英语写作】道歉信与祝贺信课件18【商务英语写作】道歉信与祝贺信课件19【商务英语写作】道歉信与祝贺信课件20【商务英语写作】道歉信与祝贺信课件21【商务英语写作】道歉信与祝贺信课件22【商务英语写作】道歉信与祝贺信课件23【商务英语写作】道歉信与祝贺信课件24【商务英语写作】道歉信与祝贺信课件25【商务英语写作】道歉信与祝贺信课件26【商务英语写作】道歉信与祝贺信课件27【商务英语写作】道歉信与祝贺信课件28【商务英语写作】道歉信与祝贺信课件29【商务英语写作】道歉信与祝贺信课件30【商务英语写作】道歉信与祝贺信课件31【商务英语写作】道歉信与祝贺信课件32【商务英语写作】道歉信与祝贺信课件33【商务英语写作】道歉信与祝贺信课件34【商务英语写作】道歉信与祝贺信课件35【商务英语写作】道歉信与祝贺信课件36【商务英语写作】道歉信与祝贺信课件37【商务英语写作】道歉信与祝贺信课件38【商务英语写作】道歉信与祝贺信课件39【商务英语写作】道歉信与祝贺信课件40【商务英语写作】道歉信与祝贺信课件41【商务英语写作】道歉信与祝贺信课件42【商务英语写作】道歉信与祝贺信课件43【商务英语写作】道歉信与祝贺信课件44【商务英语写作】道歉信与祝贺信课件45【商务英语写作】道歉信与祝贺信课件46【商务英语写作】道歉信与祝贺信课件47【商务英语写作】道歉信与祝贺信课件48【商务英语写作】道歉信与祝贺信课件49【商务英语写作】道歉信与祝贺信课件50【商务英语写作】道歉信与祝贺信课件51【商务英语写作】道歉信与祝贺信课件52【商务英语写作】道歉信与祝贺信课件53【商务英语写作】道歉信与祝贺信课件54【商务英语写作】道歉信与祝贺信课件55【商务英语写作】道歉信与祝贺信课件56【商务英语写作】道歉信与祝贺信课件57【商务英语写作】道歉信与祝贺信课件58【商务英语写作】道歉信与祝贺信课件59【商务英语写作】道歉信与祝贺信课件6066、节制使快乐增加并使享受加强。——德谟克利特

67、今天应做的事没有做，明天再早也是耽误了。——裴斯泰洛齐

68、决定一个人的一生，以及整个命运的，只是一瞬之间。——歌德

69、懒人无法享受休息之乐。——拉布克

70、浪费时间是一桩大罪过。——卢梭66、节制使快乐增加并使享受加强。——德谟克利特61【商务英语写作】道歉信与祝贺信怎样思想，就有怎样的生活【商务英语写作】道歉信与祝贺信怎样思想，就有怎样的生活62BUSINESSWRITING商务英语写作BUSINESSWRITING63Chapter11LettersofApologyandCongratulation道歉信与祝贺信Chapter1164ApologySometimeseventsdonotrunasplannedanditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessaryforyourownpeaceofmindandforgoodfuturerelationshipwithanoffendedpersonApology65However,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheothersideThatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.PeoplewhohavetherightattitudehavethebestchanceoffindingtherightwordsHowever,peoplewhohavemade66Letterofapology■Anunsolicited(自愿的,主动的)letterofapologyremovesabarrierorevenpreservesabusinessrelationshipaWhenyouhavetoapologize,youmustbeSincere,directandbriefLetterofapology67GuidelinesBeginwiththeapologyandrevealthepurposeoftheletterPresentthespecificcircumstanceforwhichyouapologizeanddiscussmethodstoredressthesituationifneededClosewithapositivelooktofuturebusinessorpersonalrelationshipGuidelines68UsefulExpressionsImustapologizetoyouforIamverysorrythatIamafraidwhatihavedonehascausedmuchinconveniencetoyouIsincerelyhopeyouunderstandthatloffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyouIoweyouanapologyUsefulExpressions69UsefulExpressionsIamtoblameforthisunpleasantthing.aPleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.aIhopeyouwillkindlyforgivemylapseofattentionIamsosorrytohaveputyouto/intosomuchtroubleUsefulExpressions70SampleversionDeardavid:PleaseexcusemefornothavingansweredyourletterdateddecembersoonerWhenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsenceithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.Sampleversion71NowthefirstthingihavetodoistowritetoyouthesefewlinestoexpressmydeepregretIenjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwheniseeyounextSincerelyyoursNowthefirstthingihaveto72【商务英语写作】道歉信与祝贺信课件73【商务英语写作】道歉信与祝贺信课件74【商务英语写作】道歉信与祝贺信课件75【商务英语写作】道歉信与祝贺信课件76【商务英语写作】道歉信与祝贺信课件77【商务英语写作】道歉信与祝贺信课件78【商务英语写作】道歉信与祝贺信课件79【商务英语写作】道歉信与祝贺信课件80【商务英语写作】道歉信与祝贺信课件81【商务英语写作】道歉信与祝贺信课件82【商务英语写作】道歉信与祝贺信课件83【商务英语写作】道歉信与祝贺信课件84【商务英语写作】道歉信与祝贺信课件85【商务英语写作】道歉信与祝贺信课件86【商务英语写作】道歉信与祝贺信课件87【商务英语写作】道歉信与祝贺信课件88【商务英语写作】道歉信与祝贺信课件89【商务英语写作】道歉信与祝贺信课件90【商务英语写作】道歉信与祝贺信课件91【商务英语写作】道歉信与祝贺信课件92【商务英语写作】道歉信与祝贺信课件93【商务英语写作】道歉信与祝贺信课件94【商