Opera管理使用手册

microsIOperaHotelEditionORACLEPropertyManagementSystemandSalesandCateringSystemConfigurationGuideV4.0July27,2019TOC\o"1-5"\h\zPROPERTYMANAGEMENTSYSTEMANDQUALITYMANAGEMENTSYSTEM 2\o"CurrentDocument"RESERVATIONS销售部 8OUTOFORDER/OUTOFSERVICE 8ASSIGNMENTREASONS 1013 ROOMMAINTENANCE 134 HOUSEKEEPING SECTIONCODES 15HOUSEKEEPING ATTENDANTS 17HOUSEKEEPING TASKCODES 1917 facilitymanagementfacilityTASK 2118 FACILITYMANAGEMENTFACILITYCODE 22RESERVATIONTYPES 23DEPOSITRULES 2511 CANCELLATIONRULES 27RULESCHEDULES 29ALERTS 31ROOMCLASSES 33ROOMTYPES 35S&CROOMTYPES 37Salesallowance 40ROOMS 43FUNCTIONSPACES 45FUNCTIONSPACETYPES 48FunctionSpacelocation 50ITEMINVENTORY 52BOOKINGTYPES 54RESERVATIONMETHODS 56BlockCancellation/lost/refusedreasons 57DESTINATIONCODES 61FLOORPLANS 63128DISCOUNTREASONCODES 64TRACETEXTS 66CANCELLATIONREASONS 68PROFILES销售部 70PREFERENCEGROUPS 70ROOMFEATUREPREFERENCES 723 FLOORPREFERENCE 74SMOKINGPREFERENCE 76SPECIALREQUESTPREFERENCES 77PROFILEINTERESTCODES 807 ADDITIONALPREFERENCE 81REGIONS 82COUNTRIES 83STATES 84CITIES 85DISTRICTS 86LANGUAGES 88NATIONALITIES 89TITLES 90RELATIONSHIPTYPES 92COMMUNICATIONTYPES 94ADDRESSTYPES 96MAILINGACTIONCODES 98VIPLEVELS 100ACCOUNTTYPE 102TERRITORY 104KEYWORDTYPES 106PRIORITY 108ROOMSPOTENTIAL 110SCOPE 112SCOPECITY 114ACCOUNTSOURCE 116INDUSTRYCODES 118COMPETITIONCODES 120INFLUENCECODES 122CUSTOM(COUNTRYSPECIFIC)FIELDS 124PROFILEREQUESTDEFINITION 125PROFILEREQUESTTYPES 127MEMBERSHIPS 128MEMBERSHIPCLASS 128MEMBERSHIPTYPESANDLEVELS 130MEMBERSHIPCALCULATIONGROUPS 133RATEMANAGEMENT销售部 135MARKETCODEMAINGROUPS 135MARKETCODES 137TURNAWAYCODES 139EVENTCODES 141DAYTYPES 143SOURCEGROUPS 145SOURCECODES 147SEASONCODES 150Rate/YieldManagementOverview 152RateCode 152RateCategories 152RATE CLASSES 156RATECATEGORIES 158RATE TIERS 160RATE CODES 161BESTAVAILABLERATES 164RATEINFORMATIONTEMPLATE 165PACKAGEELEMENTS 167PACKAGEELEMENTGROUPS 170PACKAGEFORECASTGROUPS 172CASHIERING财务部 错 误！未定义书签。错误！未定义书签。TRANSACTIONCODEGROUPS

错误！未定义书签。TRANSACTIONCODESUBGROUPS TRANSACTIONCODES CODES-ARTICLES EXCHANGERATES CASHIERCODES HOTELACCOUNTS FOLIOGROUPINGCODES ROUTINGCODES ADJUSTMENTCODES PAYMENTTYPES TAXTYPES NUMBERTOWORDS TRANSACTIONUSERGROUPS USERSEDP JOBTITLES DEPARTMENTS USERS GENERAL前厅部 LOCATORS TRACKIT MESSAGEFORMATS WORKSTATIONS PRINTERS PRINTTASKS SCREENDESIGNFIELDDEFAULTS ACCOUNTSRECEIVABLE财务部 ACCOUNTTYPES REMINDERCYCLES COMMISSIONPROCESSING财务部 COMMISSIONCODES BANKACCOUNTS 错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签错误！未定义书签。未定义书签10.1TRACECODESETUP&MAINTENANCE 173ACTIVITYTYPES 175TIMEUNITS 177PERIODMAINTENANCE 178BUDGETDEFINITION 180DAILYTARGETDEFINITION 18211CATERING？ 错 误！未定义书签。ITEMS MENUITEMMAINTENANCE STANDARDMENUSETUP CATERINGPACKAGES CODETRANSLATIONS 错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。REVENUEG错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。REVENUETYPESETUP EVENTTYPESSETUP EVENTFORECASTMAINTENANCE 12OPERATIONALPOLICIES&PROCEDURESQUESTIONNAIRE GENERAL GUESTPROFILES COMPANY/TRAVELAGENT/SOURCEPROFILES RESERVATIONS GROUPS&TOURS FRONTDESK CASHIERING CHECK-OUT NIGHTAUDIT TELEPHONE/CONCIERGE HOUSEKEEPING ACCOUNTING REPORTS 错 误！未定义书签。错 误！未定义书签。错 误！未定义书签。未定义书签未定义书签未定义书签错误！未定义书签。未定义书签错 误！未定义书签。错 误！未定义书签。错 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'soperationsaspossibletorelaytoinstallationteamHotelStationeryAspartoftheOperainstallationstationeryitemssuchasregistrationcardandguestfoliomustbeconfigured.PleaseensureyouprovideyourinstallationprojectmanagerwithsamplesofALLrequiredforms,ifpre-printedordesignplansofwhatyouwouldlikeOperatogenerateifprintedtoplainpaper.Acopyofthehotel'slogoinbitmapformat(BMPfile)isalsorequiredforinclusiononreportsandotherprintedmaterial.QuestionsIfyouhavequestionswhilecompletingthisguide,pleasecontactyourlocalMICROS-Fidelioofficeforassistance.ReservationsOutofOrder/OutofServiceIFrontOfficeSalesandCateringQualityManagementOptionalDefinitionOperaprovidestwooptionsforflaggingaroomthatisunabletobesoldduetodamage,maintenance,etc.Thedifferencebetweenthetwooptionsiswhetherornotthetotalnumberofroomsinthehotel'isventory(andtherefore,theoccupancypercentage)isaffectedbyremovingtheserooms.OutofOrderIfaroomisplacedOutofOrderitisnotavailabletothefrontdeskclerksforassignment.Itwillalsoberemovedfromthetotalroominventorycounts.Thiseffectivelyreducesthetotalnumberofroomsinyourhotel.Therefore,fortheperiodtheroomremainsoutoforder,100%occupancyiscalculatedusingonlytheremainingrooms.(Example:Ifyouhavea100roomhotelandplace5roomsoutoforder,100%occupancyisreachedwhen95roomsareoccupied)OutofServiceIfaroomisplacedOutofService,itcanbeavailable(dependingonuserrights)tothefrontdeskclerksforassignmentanditremainsinthetotalroominventorycounts.Thismeansthattheoccupancypercentageiscalculatedbyincludingout-of-serviceroomsinthetotalnumberofroomsinthehotel.OutofServiceroomsaregenerallyreturnedtoinventorybeforetheendofthebusinessday.WhenplacingaroomOutofOrderorOutofServiceareasonisrequired.Reportscanthenbeproducedtoshoweachstatussortedbyreasoncode.UsethefollowingworksheettoprovidealistofOutofOrder/Servicereasoncodesandexplanations.PleasekeepinmindthataremarkcanbeaddedaseachOutofOrder/OutofServiceroomisentered.Therefore,aroomwithaleakingfaucetcouldbecodedPLB(Plumbing)and“LeakingFaucet-BathroomSink”enteredintheremarks.TaskProvidealistofoutoforder/outofservicereasons.CompletedByInputfromthefollowingdepartmentheadsisrecommended:•ExecutiveHousekeeper

•EngineeringManager•FrontOfficeManagerOutofOrder/OutofServiceReasonCodesExamplesAoONAirPLBConditioningHEATHeatingGENGeneralLOWRewaSeasonCLNSpringCleaningOutofOrder/OutofServiceWorksheetO. 一■1.2AssignmentReasonsIFrontOfficeSalesandCateringQualityManagementApplicationFunction:HouseAssignment OptionalDefinitionAssignedroomsareroomsthataretemporarilyunavailable.Whiletheseroomsarenottechnically“available”,theycanbeblockedforarrivalguestsandsoldifnecessary.Therearetwotypesofassignmentreasoncodes:HousekeepingGeneralAgeneralassignedroomwillnotbedisplayedinthevacantroomsearchscreen,usedtolocatearoomforanarrivalorduringroomblocking.Althoughtheseroomsmaybevacantandinspected,andavailableforarrivalguests,itmaybenecessarytoremovethem,temporarily,fromthelistofavailablerooms.Anexamplemightbeforshowrooms,whichareheldforthesalesdepartmenttoshowtoprospectiveclients.Ahousekeepingassignment,ontheotherhand,doesnotremovetheroomfromdisplaywithinvacantroomsearch.Ahousekeepingassignmentsimplyflagstheroomswithsomereasonrelatedtohousekeeping.Anexamplewouldbebedszippedorinterconnectingdoorunlocked.Aking-bedroomcandisplaywithinvacantroomsearchandindicatethatithasbeenunzippedintotwinbeds.Forbothstatus',apromptwillbedisplayediftheroomisselectedforcheck-in.TaskProvidealistofassignmentreasons.CompletedByInputfromthefollowingdepartmentheadsisrecommended:ExecutiveHousekeeperEngineeringManagerFrontOfficeManagerAssignmentReasonCodesExamplesMBRMiniBarRemovedHousekeepingZIPBedsZippedtoKingHousekeepingSHWShowRoomGeneral

AssignmentReasonCodesWorksheetCodeFrontOfficeFrontOfficeSalesandCateringQualityManagementOptionalFrontOfficeFrontOfficeSalesandCateringQualityManagementOptional1.3RoomMaintenanceDefinitionRoomMaintenancerequestcodesarereasonsforcreatingaworkorder.ExampleswouldbeHeat,AirConditioning,andPlumbing.Whenplacingamaintenancerequest,theuserisabletoaddfurthercommentstodescribetheproblem.Therefore,toputamaintenancerequestforafaultyairconditioner,thecodeAC(AirConditioning)couldbeenteredand“AiConditioningunitneedsnewfan"enteredintheremarks.TaskProvidealistwithdefaultroommaintenancerequestcodes.CompletedByInputfromthefollowingdepartmentheadsisrecommended:,EngineeringManagerExecutiveHousekeeperFrontOfficeManager.RoomMaintenanceCodesExamplesRoomMaintenanceCode Description DisplaySequenceACAirConditioning1PLBPlumbing2HEATHeating31.4 HousekeepingSectionCodes1.4 HousekeepingSectionCodesFrontOfficeSalesandCateringQualityManagementOptionalRoomMaintenanceCodesWorksheetDefinitionHousekeepingsectioncodesareusedtodividethepropertyintologicalhousekeepingareas.Dividingthepropertyintohousekeepingsectionsmakesiteasiertoassignroomstoattendantsfordailycleaning.Attendantscanthenbeassignedtoeachsectionordistributedevenlyacrossthehoteldependingonoccupancy.stochrecedbeeaOperaallowsforbothdayandeveningsectionstobelinkedtoeachroom.Daysectionbeingtheregularroomcleaningforstay-overanddepartureroomsandeveningsectionsbeingforturndownservice.Thesamesectioncanbeusedforbothdayandeveningservice.stochrecedbeeaNote:Whenenteringsingledigitsections,usezeroForexampleSection1=01,2=02.TaskProvidealistwithhousekeepingsections.CompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOfficeManagerEngineeringManagerExecutiveHousekeeper.HousekeepingSectionCodesExamples01NFirstFloor-North01SFirstFloor-South02NSecondFloor-North02SSecondFloor-South03AThirdFloor-SectionA03BThirdFloor-SectionB03CFifthFloor-SectionCHousekeepingSectionCodesWorksheetHousekeepingAttendantsWorksheetHousekeepingAttendantsWorksheetHousekeepingAttendantsWorksheetHousekeepingAttendantsWorksheet1.5 HousekeepingAttendants1.5 HousekeepingAttendantsFrontOfficeSalesandCateringQualityManagementOptionalIfApplicationFunctionSimpleTaskSheetnotActiveDefinitionOperahastheabilitytostorehousekeepingattendantinformation,dailyassignments,andtrackcredits/numberofroomscleanedbyeachattendant.Housekeepingattendantscanbeassignedtothesectionsdetailedinsection1.4,aboveortoaspecificfloornumberdetailedinsection***.Inaddition,attendantscanbelistedasactiveorinactive,baseduponstatus.Housekeepingattendantscanbeconfiguredpersonally(byname)oringeneral(i.e.maidnumber).Shouldyouwanttoworkwithcreditsandpointsforbonussystem,youwouldhavetosetthemuppersonally.Note:Onlyoneattendantshouldbeassignedtoeachsectionorfloor.TaskProvidealistwithhousekeepingattendants.Includesectionorfloornumbersifapplicable.CompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOfficeManagerExecutiveHousekeeperHousekeepingAttendantsExamplesACHAMBERSAnnChambers2B2ActiveDBLUEDonBlue3A3Inactive04Attendant04044Inactive

1.6 HousekeepingTaskCodes1.6 HousekeepingTaskCodesFrontOfficeSalesandCateringQualityManagementOptional1.6 HousekeepingTaskCodes1.6 HousekeepingTaskCodesFrontOfficeSalesandCateringQualityManagementOptionalIfApplicationFunctionSimpleTaskSheetnotActiveDefinitionOperaallowsyoutheabilitytogeneratetasksheetsandstoremultiplehousekeepingtasks,i.e.dailycleaning,mattressturning,eveningturndownetc.Eachtaskcodecangenerateseparatetasksheetsforattendantstocomplete.TaskProvidealistwithhousekeepingtasks.CompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOfficeManagerEngineeringManagerExecutiveHousekeeperHousekeepingTaskCodesExamplesCLNDailyCleaningCleanDeparturesFirst1FLPMattressOnlyondepartedrooms2PKPPlippUngRoomLightCleanRoom3TRNTurndownIce,refreshlinens,and4INSInspectionObtaonaChfeckListfrom5SPRSpringCleanManrtgeySpringCleanHousekeepingTaskCodesWorksheet1.7 FacilityManagementFacilityTask1.7 FacilityManagementFacilityTaskFrontOfficeSalesandCateringQualityManagementOptional1.7 FacilityManagementFacilityTask1.7 FacilityManagementFacilityTaskFrontOfficeSalesandCateringQualityManagementOptionalDefinitionForHotelswhereHousekeepingdoesnotprovideafullserviceoneachdayofthestay,certainfacilitytasksuchas“fullclean”and“lightclean “canbecreated.Thesetaskcodescanthenbeattachedtotheroomtypesinroomtypeconfiguration.Youcanalsoassignprioritiesthroughthesequencenumber.(egthatafullcleantakesprecedenceoveralightcleanscheduledforthesameday.)Taskinstructionswillbeusedontheroomattendantsheet.Youcanalsodefinewhichtaskshouldbeusedonthedepartureday.TaskProvidealistofFacilityTaskCodesCompletedByInputfromthefollowingdepartmentheadsisrecommended:ExecutiveHousekeeperFacilityTaskCodesExamplesCLEANFullCleaningrequiredStandardCleaningincludingtowelandlinenchangeY1LIGHTLightCleaningDust,makebed,2FacilityTaskCodesWorksheet1.8 FacilityManagementFacilityCode1.8 FacilityManagementFacilityCodeFrontOfficeSalesandCateringQualityManagementOptional1.8 FacilityManagementFacilityCode1.8 FacilityManagementFacilityCodeFrontOfficeSalesandCateringQualityManagementOptionalDefinitionthedifferentetc.Facilitythedifferentetc.FacilityTaskProvidealistofFacilityCodeCodesCompletedByInputfromthefollowingdepartmentheadsisrecommended:ExecutiveHousekeeperFacilityCodeCodesExamplesKSKingSheet1TSTwinSheet2HTHandtowel3BTBathTowel4WCWashCloth5SHShampoo6FacilityCodeCodesWorksheet1.9 ReservationTypesI1.9 ReservationTypesIFrontOfficeSalesandCateringQualityManagementOptionalDefinitionAllreservationsandgroupblocksinOperaarecategorisedbyareservationtype.Thereservationtypecodeidentifies:Ifthereservedroomsaredeductedornotdeductedfrominventory(definiteortentative)Ifitisguaranteedornon-guaranteedIfitrequiresanaddressoratelephonenumberTaskProvidealistofallreservationtypes.Note:CHECKEDINisarequiredtypeandwillcomepre-configureandmustnotbedeleted.CompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOfficeManagerReservationsManager.ReservationTypesExamplesNONNonGuaranteedXCheckedIn6PMGuaranteeXCCCreditCardGuaranteedXXCOMPCompanyCCGuaranteedXXDPSTDepositRequiredXXAMAddressMandatoryXXPMPhoneMandatoryXXReservationTypesWorksheets1.10DepositRules1.10DepositRules1.10DepositRules1.10DepositRulesFrontOfficeFrontOfficeSalesandCateringQualityManagementOptionalApplicationFunction:CashieringDepositCancellationDefinitionDepositRulesdefineatwhatdatewhichdepositamountwillbedue.Theduedatecanbedefinedbasedonnumberofdaysbeforearrivalorafterthereservationdate.Thedepositamountcanbedefinedaspercentage,flatamountoftheroomrateorthenumberofroomnights.TherulescanthebescheduledbasedonreservationtypeorratecodeormanuallyaddedtoareservationorabusinessblockTaskDecidewhichdepositrulesyourhotelutilizesaspartofthecurrentrateandgroup/cateringconditions.CompletedByInputfromthefollowingdepartmentheadsisrecommended:DirectorofSalesReservationsMangerSalesManagerDirectorofFinance/ControllerExamples■■M■■■■100$5WK100$5weekspriortoarrival100Flat3550%10DAY50%10dayspriortoarrival50Percent101N7DAY1RoomNight7daysafterreservation1Night71.11CancellationRulesI1.11CancellationRulesIFrontOfficeSalesandCateringQualityManagementApplicationFunction:CashieringDepositCancellation OptionalWorksheetWorksheetRule^MDescription^^^^^HAmou.|Typ|iDays^^H_Arrival^^HDefinitionSimilartoDepositRulesdefinewhichcancellationpenaltiesapplyifareservationisnotcancelledintime.Thepenaltydatecanbedefinedbasedonnumberofdaysbeforearrivalandacancellationtime(eg4pm).Thepenaltyamountcanbedefinedaspercentage,flatamountoftheroomrateorthenumberofroomnights.TherulescanthebescheduledbasedonreservationtypeorratecodeormanuallyaddedtoareservationorabusinessblockTaskDecidewhichcancellationrulesyourhotelutilizesaspartofthecurrentrateandgroup/cateringconditions.CompletedByInputfromthefollowingdepartmentheadsisrecommended:DirectorofSalesReservationsMangerSalesManagerDirectorofFinance/ControllerExamples■■M■■■■4pmfullFullamount4pmdayofarrival100Percent016:001night3days1Night3dayspriortoarrival1Night316:00

Rule^MDescription^^^^^HAmou.|Typ|iDays^^H_Arrival^^H1.12RuleSchedulesI1.12RuleSchedulesIFrontOfficeSalesandCateringQualityManagementApplicationFunction:CashieringDepositCancellation Optional1.12RuleSchedulesI1.12RuleSchedulesIFrontOfficeSalesandCateringQualityManagementApplicationFunction:CashieringDepositCancellation OptionalDefinitionTheabovedefineddepositandcancellationrulescanbeautomaticallyaddedtoareservationbyschedulingrules.Rulescanbedefinedforspecificreservationtypes(e.g.DepositRequested)orspecificratecodes(e.g.TheatrePackagewhereTicketshavetobepurchasedbythehotelpriortoarrival).Iftheserulesshouldonlyapplyforcertainperiodssuchashighdemandadaterangecanbeadded.TaskDecideforwhichreservationtypesorratecodesdepositorcancellationrulesapply.CompletedByInputfromthefollowingdepartmentheadsisrecommended:DirectorofSalesReservationsMangerSalesManagerDirectorofFinance/ControllerExamplesPM■mil■■■4pmfullGuaranteeCC01.01.0331.12.1050%10DAYOPERA01.08.0331.10.03Worksheet1.13Alerts1.13Alerts1.13Alerts1.13AlertsIFrontOfficeSalesandCateringQualityManagementApplicationFunction:ReservationAlerts OptionalDefinitionAlertscanbeusedtoalertauserincertainareasofthelifecycleofareservationtoperformacertainactions.SuchasfollowinguponmissingcreditcarddetailswhenupdatingareservationortocalltheDutyManageruponarrival.Thealertwillpopupwhenthereservationisaccessed.TheareasareReservation(eachtimethereservationisaccessed),CheckInandCheckOut(Openingofthebillingscreen).ThedescriptioncanbemodifiedTaskDecidewhichalertsareusefulfortheoperationCompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOffice/DeskManagerReservationsMangerExamplesCode DescriptionGMCallGeneralManagerVOUCollectWholeSaleVoucherSAFECollectSafetyBoxKeyWorksheetWorksheetWorksheetWorksheetWorksheetGLOBALALERTSDefinitionGlobalalertscanbeautomaticallyattachedtoallreservationsthatmeetthealertcriteria.Globalalertscanbesetuptoappearatanyorallofthefollowingtimes:atcheckin,atcheckout,and/orwheneverthereservationisopened.Setsofdisplayconditionsfurtherrestricttheglobalalertdisplaybasedonreservationtype,blockcode,numberofadults/children,arrival/departuretime,andahostofothercriteria.TaskDecidewhichalertsareusefulfortheoperationCompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOffice/DeskManagerReservationsMangerExamplesPRIVATEReservationPrivateguest.DonotaddressguestbynameGMCheck-inCallGMVIPReservationVIPguest1.14RoomClasses1.14RoomClassesFrontOfficeSalesandCateringQualityManagementOptional1.14RoomClasses1.14RoomClassesFrontOfficeSalesandCateringQualityManagementOptionalDefinitionAroomclassisamethodofgroupingthedifferentroomtypesavailableinyourhotel.Ifyourpropertyhasdifferentstylesofaccommodation,suchasvillasandhotelsuites-youmayliketoseparatetheseusingroomclasses.Refertotheroomclassificationhierarchybelowtounderstandhowroomclassesrelatetoroomtypesandindividualrooms.ItisNOTnecessarytohavedifferentroomclasses.However,availabilityandreportingcanbefilteredbyroomclass.Forexample,youmayhaveanexecutiveclubfloorthatyouwouldliketobeidentifyseparatelyinreportingandonavailabilityscreens.RoomClassificationHierarchyTaskProvidealistofthedifferentroomclasses.CompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOfficeManagerReservationsManagerExecutiveHousekeeperRoomClassesExamplesECFExecutiveClubFloor2RMSHotelRooms1VLSVillas1HSEHouseUse2ALLAllRooms1RoomClassesWorksheet1.15RoomTypes1.15RoomTypesFrontOfficeSalesandCateringQualityManagementOptionalRoomClassificationHierarchyRoomClassificationHierarchy1.15RoomTypes1.15RoomTypesFrontOfficeSalesandCateringQualityManagementOptionalRoomClassificationHierarchyRoomClassificationHierarchyDefinitionAroomtypecodeisusedtoidentifyeachtypeofroomavailableinyourhotel.InOpera,availabilityiscalculatedanddisplayedbyroomtype,soyoushouldonlydefinethoseroomtypesthatyouconsiderbeingvitalfortrackingavailability.Roomtypesappearinsequenceorderacrosstherategridandavailabilityscreens.Only12roomtypescanbedisplayedontheeachscreenatonetime一scrollingbuttonswillallowviewingofthenextanyadditionalroomtypes.Ifyouhavealargenumberofroomtypes,youshouldconsiderusingroomclasses(section1.9)toAroomtypecanalsobecreatedthatisGeneric.Thisroomtypedoesnothaveanyphysicalroomsassociatedwithit,butallowsthehoteltomakeareservationforaroom,justnotguaranteeingwhichtypeofroomthatwillbe.Thiscouldbeforastandard,deluxe,orexecutiveroom.TheseroomswerecommonlyregardedtoasaRunofHouseroomtype.Itisalsopossibletodefinearoomtype,createdfromamixofotherroomtypes.Thesevirtualroomtypesarecommonlyusedtodefinesuites,madeupfrominterconnectingroomsopenedtodefineasingleroomofanewroomtype.Physicalfeaturesoftheseroomscanbeattachedattheroomtypelevelandwillcopytoallassociatedroomsforthattype.Ifyourequiretheabilitytotracktheavailabilityofsmokingandnonsmokingrooms,youwouldneedtocreatedoublethenumberofroomtypessuffixedwithanidentifiersuchasSorN.IfyouareusingS&CorwishtousethefunctiondiaryinPMSonlyatleastoneroomtypeforMeetingRoomshastobecreated.RefertotheRoomClassificationHierarchybelowtounderstandhowroomtypesrelatetoroomclassesandrooms.Property"!1 1 RoomClassisdefinedinsection1.14ofthisguide1 1 RoomClassisdefinedinsection1.14ofthisguideTaskProvidealistofthedifferentroomtypesandtheircodes.Note:Roomtypescanbeamaximumof4alphanumericcharactersandeachroomtypemustbeuniqueandonlybeassociatedwithoneroomclass(section.Forexample,theNSDroomtypecanonlybeassociatedwithoneroomclass.Ifthesameroomtypeexistsinanotherroomclass,itwillhavetobenamedsomethingdifferent,NNSD,ND,etc.CompletedByInputfromthefollowingdepartmentheadsisrecommended:FrontOfficeManagerExecutiveHousekeeper.ReservationsManagerRoomTypesExamplesSTDSNK48StdNonSmoking31STDSSK100KtdgSmokingKing5 12 ]DELDOS4DeluxeOceanview63VIL2BVN20Suiedroomvillanonsmoking54VIL3BVS443bedroomvilla85EXEEES4EmecuniveEdwardian66SuiteRoomTypesWorksheet股roomjype&xls1.16S&CRoomTypes1.16S&CRoomTypesIFrontOfficeSalesandCateringQualityManagementDefinitionBeforethiscanbeachievedALLPMSroomtypesmustbecreatedfirst.ForeachPMSRoomTypeneedstobemappedtoaS&CRoomType.DependingonhowtheSalesOfficesellstheroomshereisanexampleofhowitcouldbesetup.InPMSyouhavetheKGNandKGS(KingNon-Smoking&KingSmoking).ForSalesthiswouldbeKNGroomforussincetheSalesdoesnotguaranteesmokingornon-smoking.YoucouldevenmakeitmoregenericbySalessellingDeluxeorStandardRoomTypesnotbasedonbedtypes.DecideonexactlywhatRoomTypesSalesManagerswillcommittowhensellingbasicallytheRoomTypesyouwanttoseeprintedonanyS&CRoomsContractshouldbedefined.PMSroomtypeswithinaS&CroomtypehavetobesoldatthesamerateCompletedByInputfromthefollowingdepartmentheadsisrecommended:DirectorofSalesReservationsMangerSalesManagerS&CRoomTypeCodesExamplesKGS(KingSmoking)KNGKingRoomKGN(KingNonSmoking)KNGKingRoomDGV(DoubleGar