商务英语部分练习题chapter2webquiz

Chapter2WebQuizQuestion1of14Thecorrectansweris:asetofprinciplestobefollowedwhenconductingbusinessExplanation:Inordertosurvive,aswellascontributetothecommunityinwhichtheyoperate,businessesneedtoacknowledgeandpracticeasoundsetofethicalguidelinesindealingwithallstakeholders.Businessethicsis:c a.rniothertermforreligionc b.discussedfrequently,butonlybythosenotinbusinessc c.asetofprinciplestobefollowedwhenconductingbusinessd.somethingthatonlycomesupasanissueoccasionally匚Question2of14Thecorrectansweris:customersExplanation:Customers,mostpredominantlyandimmediately,benefitbylegislationprotectingthemfrominappropriateorineffectiveproductsafetyprecautionstakenbycompanies.Whichofthefollowingcategoriesofsocialresponsibilitytostakeholdershasbeenaffectedmostbygovernmentregulationofproductsafety?ca.ca.employeescb.customerscc.stockholdcrsd.environmentQuestion3of14Thecorrectansweris:requestingcustomerfeedbackExplanation:Nooneknowsmoredirectlywhethertheyhavebeentreatedproperlythancustomers,themselves.Goingdirectlytorecipientsofcompanyproductsandservicesdiminisheschancesofsecond-handopinions.AmongthestepstakenbyorganRationstoinfluenceitsemployeesethicalconducttowardcustomorswouldbe:c a.failingtorecognizeunethicalactionorbehaviorc b.delayingresolutionc c.leadershipbyethicalcontrolinspectorsd.requcstingcustomcrfeedbackThecorrectansweris:alloftheaboveExplanation:Theseguidelinesmustbesuccessfullycommunicatedtotheemployeesexecutingthework.Allofthese"stakeholders"needtobetreatedwithappropriatebehaviors.CompanyCodesofEthicsmighttypicallyincludeguidelineson:c ductqualityc b.howemployeesshouldbetreatedc c.howcustomersshouldbetreatedc d.howownersshouldbetreateclc e.alloftheaboveQuestion5of14Thecorrectansweris:ConflietswithemployeelayoffsExplanation:Whilethisanswermightbedebatedonthecircumstances,thedifficultyofthecallwhendecidingwhethertoretainemployeesinlightofdecliningprofitsisnotguidedbyasmanylegislativeguidelinesasonemightencounterwiththeotherproblems.Whichofthefollowingemployeesocialresponsibilitydilemmamightbethemostdifficulttodetermineaperfectsolutionfor?Safcty匚c b.Propertreatmentbyotheremployeesc c.Equalopportunityc d.ConflietswithemployeelayoffsQuestion6of14Thecorrectansweris:StockholderExplanation:Stockholderswillwanttoknowwhethertheofficersofthecompanyarecompensatedenoughtomotivateperformanceandnottoohightocauseinternalinequitiesornegativelyaffectprofitability.Whichofthefollowinggroupsorareaswouldbemostconcernedwithconflietsabouttheamountofexecutivecompensation?cca.Customerb.Stockholdcr匚c.Communitycl.EnvironmentQuestion7of14Thecorrectansweris:al1oftheaboveExplanation:Asthechapterdevelops,wefindallofthesegroups,aswellascreditorsandtheenvironment,arepotentiallyseenassubjecttothequalityofbusinessdecisionsmadebyfirms.Stakeholdersare:c a.stockholdersc b.employeesc c.customersc d.thepublic/communityc e.alloftheaboveQuestion8of14Thecorrectansweris:maycomeintoconflictwithitsabilitytomaximizevalueExplanation:Todeterminetheimpactoffulfillingaresponsiblecommunityrole,companiesneedtolookattheirownsenseofobligation,thecirculareffectofdonationsandcontributions,positiverelationshipswiththecommunityaffectsprofitability,butthetoughquestionishowmuch?Responsibility^tothecommunity:c a. maycomeintoconflictwithitsabilitytomaximizevalueshouldonlyfollowprofitability匚ccanbemetbydonatingtofivelocalorganizationsccshouldbeseenasaccomplishedbyprovidingjobscQuestion9of14Thecorrectansweris:hasbecomemoredemandingduetoincreasedshareholderactivismExplanation:Withincreasedlevelsofcommunication,growingparticipationintheequitymarketsandheightenedlevelsofnetworkingbetweeninstitutionalinvestors,responsibilitytoownershiphasreceivedmoreattention.Responsibilitytoinvestorsandstockholders:c a.seemstohavebecomelessofanissueinrecenttimesbeisminimizedbyagrowingapathyamonginvcstors匚c.onlyincludesmakingaprofitcl.hasbecomemoredemandingduetoincreasedshareholderactivismQuestion10of14Thecorrectansweris:FalseExplanation:Lackofattentiontoethicalpracticeswillultimatelyaffectcustomerattractiontoafirm,thusloweringprofitability,andultimately,value.Unethicalbusinesspractices(whilenotpositive)cannotadverselyaffectafirm'svalue.c a.Truec b.FalseQuestion11of14Thecorrectansweris:FalseExplanation:Atremendousbalancingactcontinuallyexistsbetweenownershipexpectationofprofit,communityexpectationsofcompanyinvolvementinenvironmentalresponsibility,andpricesthatcanbereasonablychargedforproducts.GeneralagreementexistsintheU.S.regardinghowmuchresponsibilityfirmshaveforimprovingtheenvironment.TrueQuestion12of14Thecorrectansweris:TrueExplanation:Gettingthewordoutandacceptedisthetou^hjoboncepoliciesandproceduresforguidingethicalactionareset.Inordertoactivateacodeofethics,manycompaniespublishbookletsforemployeestouseasguidelines.TrueccFalsecQuestion13of14Thecorrectansweris:FalseExplanation:Safety,propertreatmentbyotheremployees,equalopportunity,fairtreatment,andappropriateconsiderationindownsizingdecisionsareamongtheot