商务英语沟通试题参考答案

商务英语沟通试题参考答案商务英语沟通试题参考答案商务英语沟通试题参考答案资料仅供参考文件编号：2022年4月商务英语沟通试题参考答案版本号：A修改号：1页次：1.0审核：批准:发布日期：商务英语沟通试题参考答案I．MultipleChoice(1％x5＝5％）

4:AⅡ.Gap一Filling(2％x5=10％)

6.vividness;clarity.7.visual；aids

8:disappointment;donation9.succeeding;preceding

10.preparation,uationⅢ.T/FQuestions（1％x5=5％）

IV.TermDefinition(4%x4=16％）

16.Groupcommunicationoccursamongmorethantwopeople：acommittee，aclub，orallthestudentsenrolledinaclass.

17.Aredundancyisaphraseinwhichonewordunnecessarilyrepeatsanideacontainedinanaccompanyingword.

18.Aflowchartisastep-by-stepdiagramofaprocedureoragraphicdepictionofasystemororganization.

19.Anunstructuredinterviewisafreewheelingexchangeandmayshifttramonesubjecttoanother,dependingontheinterestsoftheparticipants.V.Short-AnsweredQuestions(6％x4＝24％）

20.Thecommunicationprocessinvolvesthefollowingfivestages：

①Thesenderencodesthemessage.（1分）

②Thesenderselectsanappropriatechannelandtransmitsthemessage.(1分）

③Thereceiverdecodesthemessage.（1分）

④Thereceiverencodesthemessagetofeedbacktoclarifymisunderstandings.

（1分）

⑤Thesenderandreceiverremoveinterferencesorbarriersthathinderthe

communicationprocess.(2分）21.Themessagesshould：

①besentinatimelymanner;(2分）

②avoidexaggerated，stronglanguagethatishardlybelievable；（2分）

③containspecificcommentsabouttheoutstandingqualitiesorperformsnce.(2分）22.Thefollowingarecommontechniquesforlinkingsentences:

①Repeatawordthatwasusedintheprecedingsentence；(2分）

②Useapronounthatrepresentsanounusedintheprecedingsentence；(2分）

③Usesuchconnectingword；（1分）

④Usetransitionsentences.（1分）23.①Clarifiesandemphasizesimportantpoints；（1分）

②Increasesretentionfrom14%to38%；（1分）

③Reducesthetimerequiredtopresentaconcept：（1分）

④Resultsinaspeaker'sachievinggoals34%moreoftenthanwhenpresenta-

tionvisualsarenotused；（2分）

⑤Increasesgroupconsensusby21%whenpresentationvisualsareusedina

meeting.（1分）VI.Graphics(10%）Ⅶ.Writing(15％x2=30%〕25.Composition（1）

LOD56ChanganSneer

Beijing(010)Nov5,2004Mr.Gaojun123#,No.4StreetShenyangDearMr.Gaojun,Welearnedthroughamutualbusinessassociatethatyoumightbeinterestedinsomeofourproducts.LodCompanybasbeeninbusinessformorethan25yearsandhandlesmanykindsofclothes.Over800patternsandcolorsareavailableforyoutochoose.Andourproductsarereliableinqualities.Youcanalsoenjoy20percentdiscountwhenyouchoosetobuyourclothesnow.Anditisourpleasuretoserveforyou24hoursperdayfromNov5.Ifourlineofbusinessmatchesyourneeds,pleasefeelfreetocallorwriteusWewouldbemosthappytoassistyouinanywaywecan.

SincerelyyoursZhanglinSalesManager26.Composition(2）

ReportonCustomerComplaints

Termsofreference

LouiseHarrisonhasaskedforareportonwhatthestaffbelievetobethecausesrecentcustomercomplaintsabouttheservicetheyhavereceived.

Proceedings

Idiscussedwithvariousmembersofstafftheirfeelingstowardsthecompanyand

theirjobs.

Findings

1.Manystaffaredissatisfiedbecausetheyhavenotbadapayriseduetorecession.

2.Somemembersofstaffhavenotbadtrainingsincetheystartedworkingforthecompany.

3.Staffarefindingthatthecompanydoesnotstockasmanybooksasusualandthatcustomersarerequestingmanytidesthatarenotinstock.

4.Thesupervisorwasnotreplacedwhenbeleftlastyearandthestaffdonothaveclearinstructionsregardingbreaks,staffbenefitsandwhotoaskiftheyhavequestions

Conclusions

Thereseemtobeafewreasonsforstaffdissatisfactionorconfus