涉外导游英语口语实训教程 课件 (14)

涉外导游英语口语实训教程课件(14)[]Latter-phaseServiceUnitFourteen1Warm-upQuestions2LanguagePoints3SituationalDialogues4StrengtheningYourProfessionalSkills5Practice6SupplementsLatter-phaseServiceUnitFouWarm-upQuestionsONEHowdoyousendsouvenirstoyourtourists?1Howdoyouhelpyourtouriststoreturnthedefectiveproducts?2Inyouropinion,whatinformationshouldathank-youletterinclude?3Warm-upQuestionsONEHowdoyouLanguagePointsTWOreceipt[rɪ'si:t]收据EMS邮政特快专递服务specialty[ˈspeʃəlti]特产ChineseHerb中药defectiveproduct缺陷产品historicfigure历史人物postalparcel邮包naturalscenery自然景色thank-youletter感谢信traveladvisory旅游咨询LanguagePointsTWOreceipt[rɪ'SituationalDialoguesTHREESceneOneTonyisaskingtheguidetopostChineseHerbtotheUSA.(TG=TourGuide—LiHua/Linda;T=Tony;C=Clerk)TG: Hello!ThisisLindaspeaking.WhatcanIdoforyou?T: Hello,Linda.ThisisTonycomingfromNewYork.TwoweeksagoIjoinedyourtouristgroup.Duringthetourtime,IboughtsomeChineseHerb.Itisamazing.Couldyoudomeafavortobuysomemoreforme?TG: Yes,ofcourse.Wouldyouliketogivetheprescription?T: ItisLiuweiDihuangPillsboughtinBeijingTongrenDrugstore.TG: Igotit.T: LaterI’lltransfermoneytoyourbankaccount.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneOneTG: OK.T: Thanksalot.TG: Mypleasure.Bye. (Afewdayslater,LindapoststheChineseHerbatapostoffice.)TG: Hello,IwanttomailsomeChineseHerb.C: OK.Pleasebuyaboxfirsttopackupthesethings.Wheredoyouwanttosendit?TG: TheUSA.C: Pleasefillintheform.TG: Justlikethis?C: Yes.Andpleasefillinhowmuchyourthingsareworth.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneOneTG: OK.C: Wouldyouliketomailitbyairorbysea?TG: HowlongwillittaketomailthingstotheUSAbyair?C: About10days.Youcansenditbyexpressmailifyouneeditfaster.Itwillonlytakethreeorfourdays.

TG: Iwanttosenditbyexpressmail.Thefaster,thebetter.C: OK,thepostageis325yuan.TG: Hereyouare.C: Thisisthereceipt.Pleasekeepit.TG: Thanks.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneTwo(TG=TourGuide—LiHua/Linda;A=Alice)TG: Goodmorning.ThisisLinda.CanIhelpyou?A: Ah,yes.ThisisAlice.YourtourguidegavemeadeepimpressionwhenItraveledinChinalastyear.Iwanttotakeatripthismonth.However,Ihavenoideaaboutwheretogo.TG: Then,whatwouldyouliketodo?Wouldyouliketoseedifferentplaces?Orwouldyouprefertostayataresortandrelaxyourself?A: Iwouldliketoseedifferentplaces.That’smoreinteresting.TG: Whataboutsomeplacesofhistoricfiguresandcultureheritage?A: Er…Iprefertoseesomenaturalsceneries,suchas,landscapes,famousmountainsandgreatrivers,andsoon.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneTwoTG: Isee.HowaboutGuilinlandscape?Here’satripthatispackagedbyoneoftheairlinecompanies.Itincludesyourairfareandthecostofthehotel.Ithinkyoumaybeinterestedinit.A: Well,thatsoundsgreat.However,arethereanyotherplaces?TG: Yes,there’remanychoices.Forexample,theHuanglongScenicAreainSichuanProvince,SuzhouGardens,Jiuzhaigou,FiveGreatMountains,andsoon.A: Thankyou.IthinkI’dbetterthinkitoverbeforeImakethedecision.Couldyoumailmethebrochures?TG: Ofcourse.IsthereanythingelseIcandoforyou?A: No,thanks.I’llcometoyouwhenIhavedecided.TG: OK.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneThreeAThank-youLetterDearMrs.Li(theguide),

IamLuke,andfirstofallIwanttosaythankyouverymuchforyourhelp.

YouknowIwasillwhenweclimbedthemountain.IwasveryuncomfortablebutIdidn’twanttogiveup.Thankstoyourandallthekind-heartedpeople’shelp,Icamebacktohealthquicklyandfinishedthetravel.IhavetosayIhaveaverygoodtimeduringthistravelandtogetherwithallofyou.

IthinkyourtouragencyisverygoodandIwilltellmyfriendsaboutit.Ithinktheywillbehappytohaveatravelorganizedbyyourcompany.Ihopewecanmeetinyourcompanysoon.

Thanksagain! Yourfriend, LukeSituationalDialoguesTHREEScenSituationalDialoguesTHREENotesThisis…speaking我是……1It’samazing.太神奇了。2Couldyoudomeafavorto…您能帮我……吗？3SituationalDialoguesTHREENoteSituationalDialoguesTHREENotesPleasefillintheform.请把这个表格填一下。4Wouldyouliketomailitby…?您想通过……邮寄？5Howlongwillittaketo…?到……需要多长时间？6SituationalDialoguesTHREENoteSituationalDialoguesTHREENotesThefaster,thebetter.越快越好。7Ihavenoideaaboutwheretogo.我不知道去哪里好。8Howabout…?……怎么样？9SituationalDialoguesTHREENoteSituationalDialoguesTHREETips感谢信写作指南感谢信是用于致谢他人的馈赠、款待、帮助以及对慰问信和祝贺信的回复。信件不宜过长，只需写明感谢他人的理由，信文要感情真挚，措辞得体。感谢信一般分为三个部分：

1.表达感谢并说明原因。

2.提及自己曾受到对方的帮助。

3.再次感谢或表达回报愿望。一.掌握写信格式感谢信属于书信，应该使用英文书信的写作格式。首先应该在左上角写上称呼，后面用逗号；正文写作结束后应该在右下角写上敬语，如Yourssincerely;然后在下一行与之对齐署名。SituationalDialoguesTHREETipsSituationalDialoguesTHREETips二.有序组织要点首先，应当友善地对对方的生活表示关心；其次，应明确陈述写信的目的，即致谢；然后，应肯定对方的帮助恰到好处；最后，应对对方给予的帮助再次表示感谢并表示良好的祝愿。三.灵活把握时态感谢信的正文中的时态灵活多变。通常，在提到对方曾经所给予的帮助时，应用过去时态；在提到对方的帮助所产生的实际效果时，可以使用现在完成时态；在涉及现状时，应用一般现在时态；在表达祝愿或希望时，使用一般将来时态。SituationalDialoguesTHREETipsSituationalDialoguesTHREETips四.运用规范的语言感谢信有其自身的特色，在行文的每一个环节也有一些常用句型。另外表示从对方的帮助中获益时，可以用Ibenefitedgreatlyfromyourhelp./Withyourhelp,Iachieved…等句型表达；也可以用虚拟语气表达，如：Withoutyourhelp,Icouldn’thave…/Butforyourhelp,Icouldn’thave…/Ifithadn’tbeenforyourhelp,Icouldn’thave…等，这样更能增强表达效果。五.表达感激之情这一部分一般会使用Thankyouverymuchforyourkindnessanddeepconcern.或Thanksagainandwishyouallthebest.之类的语言表达感激之情。SituationalDialoguesTHREETipsStrengtheningYourProfessionalSkillsFOURRole-play

Supposeyouarethetourguide.Youneedtopostthetouristbrochuresofthetouragencytoyourformertourists.Simulatesituationaldialogueswithyourpartners:oneplaysasthetourguide;andothersplayasthetourists.StrengtheningYourProfessionaStrengtheningYourProfessionalSkillsFOUREmergencyHandlingIfyouareatourguide,whatwillyoudointhefollowingsituations?1HelpAlicewhohasgonebacktohercountrytoreturnadefectiveitem.2Peterforgottotakeonepieceofhisluggageaftergoingbacktohiscountry.StrengtheningYourProfessionaPracticeFIVEMatcheachpicturewiththecorrectdescriptionbelow.①creditcard③postalparcel⑤questionnaire②souvenir④postcard⑥thank-youletterCABABCPracticeFIVEMatcheachpicturePracticeFIVEMatcheachpicturewiththecorrectdescriptionbelow.DEF①creditcard③postalparcel⑤questionnaire②souvenir④postcard⑥thank-youletterCABDEFPracticeFIVEMatcheachpicturePracticeFIVETranslatethefollowingwordsandexpressionsintoEnglish.①特快专递③邮包⑤旅游咨询EMSpostalparceltraveladvisory②特产④中药⑥收据specialtyChineseHerbreceiptPracticeFIVETranslatethefollPracticeFIVECompletethefollowingdialoguesinEnglishwiththeinformationgiveninthebrackets.(TG=TourGuide—LiHua/Linda;T=Tony)TG: ThisisLindaspeaking.WhatcanIdoforyou?T: Linda,thisisTony.______________________________________________.(我去年参加了您带的团，印象很深刻。)______________________________________________________________.(我从你们的旅游手册里看到有关西安旅游的资料。)TG: _______________________________________________________________.(是的，我们每星期出团两次。每周一和周四早上出发。)T: Howmuchisthetour?IreadinyourtravelbrochureaboutyourtourstoXi`anSituationOneYea.Wehavetwotourseachweek,leavingMondayandThursdaymorningsYea.Wehavetwotourseachweek,leavingMondayandThursdaymorningsPracticeFIVECompletethefolloPracticeFIVECompletethefollowingdialoguesinEnglishwiththeinformationgiveninthebrackets.TG: __________________________________.(两天全部费用一共是500元。)T: ____________________________________________________?(能不能告诉我更多行程的细节?)TG: ____________________________________________________________________________________________________.(好的，巴士早上8点由我们公司出发，车程约六小时，中途停两站欣赏风景。)T: _________________________________？(关于住宿方面呢?)TG: You’llbestayingatSunshineHotel.It’sathree-starhotel.T: ____________________________________________?(听起来很不错，三餐都包含在费用内吗?)TG: Yes,allmealsareincludedinthepricethatIgavetoyou.Twodays.TotalpriceisfivehundredYuanSituationOneCanyougivememoredetailonwhat`sincludedinthepackageSure.Thecoachleavesat8:00am,infrontofouroffice.Thedrivetakesaboutsixhours,withtwostopstoseesomesightsWhataboutthehotelaccommodationsSoundsverygood.AreallmealsincludedinthepricePracticeFIVECompletethefolloPracticeFIVECompletethefollowingdialoguesinEnglishwiththeinformationgiveninthebrackets.TranslatethefollowingletterintoEnglish.

广西国际旅行社：我们是美国的一批客人，这次5月1日的旅程，得到了导游的热情接待，通过她的讲解了解到了桂林的风土人情和概况。她唱的山歌让我们十分难忘。这次桂林之行是我们最开心的一站。我们非常满意导游的工作，再次表扬！布朗2015.5.10SituationTwoDearGuangxiinternationaltravelagency,

WeareagroupoftravelersfromtheUnitedStates.WegotwarmreceptionsfromthetourguideintheMay1trip.WehavelearntaboutthegeneralsituationofthelocalconditionsandcustomsofGuilinviaherexplanation.Herfolksongsappealedtoallofuswhichgiveusveryunforgettableexperience.ThetripofGuilinisoneofourmosthappyones.Weareverysatisfiedwiththetourguide’swork.Weallappreciateheragain.BrownPracticeFIVECompletethefolloPracticeFIVESimulatedActingActouthowtosendsouvenirstothetourists.Tourguide:ZhangYuTourleader:PeterBrownTourgroup:a10-membergroupfromEnglandSituationOnePracticeFIVESimulatedActingAcPracticeFIVESimulatedActing

SupposeyouareSmith,atouristfromEngland.Afterthetravel,youaresupposedtowriteathank-youlettertoXi’anInternationalTravelAgency.PracticeFIVESimulatedActingSupplementsSIXExpressionsonGivingGiftsAsurpriseforyou.Hopeyou’lllikeit.

给您个惊喜，希望您会喜欢。1Wow,isitreallyforme?It’sjustwhatIwant.

这真的是送给我的吗？我一直想要这个呢。2That’ssoniceofyou.ShallIopenit?您太好啦，我能打开看看吗？3SupplementsSIXExpressionsonGSupplementsSIXExpressionsonGivingGiftsThisisasmallpresentforyourson.这是送给您儿子的小礼物。4Here’sasmallsouvenirfromBeijing.这是在北京买的小纪念品。5Thisisforyou.Ihopeyou’lllikeit.这是给您的，希望您会喜欢。6SupplementsSIXExpressionsonGSupplementsSIXExpressionsonGivingGiftsThankyou.Ilikeitverymuch.谢谢。我很喜欢。7Thankyou.MayIopenit?

谢谢。我可以拆开吗？8It’ssoniceofyou.您真好。9SupplementsSIXExpressionsonGSupplementsSIXEmergency-handlingDialoguesConsulttravelroutes.(TG=TourGuide;T=Tom)T: Hi,IamTomcomingfromLondon.TG: Hi,Tom.IsthereanythingIcandoforyou?T: Yes.Yourtravelagencygavemedeepimpressionlastsummer.Iamgoingtohaveasummervacationnextweek.Wouldyourecommendsomescenicspotstosee?TG: Well,IstronglysuggestyougoingtoSichuanwhichisournewtravelroute.It’sreallycharming.T: Letmehavealookatthepamphlet.SceneOneSupplementsSIXEmergency-handliSupplementsSIXEmergency-handlingDialoguesCallaboutpromotionalmaterials.(TG=TourGuide;L=Luke)L: Hi!ThisisLuke.Ineedsomesightseeingadvice.Couldyousendyourpromotionalmaterialstome?TG: Itismypleasuretohelpyou,sir.Couldyoutellmeyoure-mailaddress?L: Mye-mailaddressisLukelike@.TG: OK,Iwillsendthemrightaway.SceneTwoSupplementsSIXEmergency-handli涉外导游英语口语实训教程课件(14)[]Latter-phaseServiceUnitFourteen1Warm-upQuestions2LanguagePoints3SituationalDialogues4StrengtheningYourProfessionalSkills5Practice6SupplementsLatter-phaseServiceUnitFouWarm-upQuestionsONEHowdoyousendsouvenirstoyourtourists?1Howdoyouhelpyourtouriststoreturnthedefectiveproducts?2Inyouropinion,whatinformationshouldathank-youletterinclude?3Warm-upQuestionsONEHowdoyouLanguagePointsTWOreceipt[rɪ'si:t]收据EMS邮政特快专递服务specialty[ˈspeʃəlti]特产ChineseHerb中药defectiveproduct缺陷产品historicfigure历史人物postalparcel邮包naturalscenery自然景色thank-youletter感谢信traveladvisory旅游咨询LanguagePointsTWOreceipt[rɪ'SituationalDialoguesTHREESceneOneTonyisaskingtheguidetopostChineseHerbtotheUSA.(TG=TourGuide—LiHua/Linda;T=Tony;C=Clerk)TG: Hello!ThisisLindaspeaking.WhatcanIdoforyou?T: Hello,Linda.ThisisTonycomingfromNewYork.TwoweeksagoIjoinedyourtouristgroup.Duringthetourtime,IboughtsomeChineseHerb.Itisamazing.Couldyoudomeafavortobuysomemoreforme?TG: Yes,ofcourse.Wouldyouliketogivetheprescription?T: ItisLiuweiDihuangPillsboughtinBeijingTongrenDrugstore.TG: Igotit.T: LaterI’lltransfermoneytoyourbankaccount.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneOneTG: OK.T: Thanksalot.TG: Mypleasure.Bye. (Afewdayslater,LindapoststheChineseHerbatapostoffice.)TG: Hello,IwanttomailsomeChineseHerb.C: OK.Pleasebuyaboxfirsttopackupthesethings.Wheredoyouwanttosendit?TG: TheUSA.C: Pleasefillintheform.TG: Justlikethis?C: Yes.Andpleasefillinhowmuchyourthingsareworth.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneOneTG: OK.C: Wouldyouliketomailitbyairorbysea?TG: HowlongwillittaketomailthingstotheUSAbyair?C: About10days.Youcansenditbyexpressmailifyouneeditfaster.Itwillonlytakethreeorfourdays.

TG: Iwanttosenditbyexpressmail.Thefaster,thebetter.C: OK,thepostageis325yuan.TG: Hereyouare.C: Thisisthereceipt.Pleasekeepit.TG: Thanks.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneTwo(TG=TourGuide—LiHua/Linda;A=Alice)TG: Goodmorning.ThisisLinda.CanIhelpyou?A: Ah,yes.ThisisAlice.YourtourguidegavemeadeepimpressionwhenItraveledinChinalastyear.Iwanttotakeatripthismonth.However,Ihavenoideaaboutwheretogo.TG: Then,whatwouldyouliketodo?Wouldyouliketoseedifferentplaces?Orwouldyouprefertostayataresortandrelaxyourself?A: Iwouldliketoseedifferentplaces.That’smoreinteresting.TG: Whataboutsomeplacesofhistoricfiguresandcultureheritage?A: Er…Iprefertoseesomenaturalsceneries,suchas,landscapes,famousmountainsandgreatrivers,andsoon.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneTwoTG: Isee.HowaboutGuilinlandscape?Here’satripthatispackagedbyoneoftheairlinecompanies.Itincludesyourairfareandthecostofthehotel.Ithinkyoumaybeinterestedinit.A: Well,thatsoundsgreat.However,arethereanyotherplaces?TG: Yes,there’remanychoices.Forexample,theHuanglongScenicAreainSichuanProvince,SuzhouGardens,Jiuzhaigou,FiveGreatMountains,andsoon.A: Thankyou.IthinkI’dbetterthinkitoverbeforeImakethedecision.Couldyoumailmethebrochures?TG: Ofcourse.IsthereanythingelseIcandoforyou?A: No,thanks.I’llcometoyouwhenIhavedecided.TG: OK.SituationalDialoguesTHREEScenSituationalDialoguesTHREESceneThreeAThank-youLetterDearMrs.Li(theguide),

IamLuke,andfirstofallIwanttosaythankyouverymuchforyourhelp.

YouknowIwasillwhenweclimbedthemountain.IwasveryuncomfortablebutIdidn’twanttogiveup.Thankstoyourandallthekind-heartedpeople’shelp,Icamebacktohealthquicklyandfinishedthetravel.IhavetosayIhaveaverygoodtimeduringthistravelandtogetherwithallofyou.

IthinkyourtouragencyisverygoodandIwilltellmyfriendsaboutit.Ithinktheywillbehappytohaveatravelorganizedbyyourcompany.Ihopewecanmeetinyourcompanysoon.

Thanksagain! Yourfriend, LukeSituationalDialoguesTHREEScenSituationalDialoguesTHREENotesThisis…speaking我是……1It’samazing.太神奇了。2Couldyoudomeafavorto…您能帮我……吗？3SituationalDialoguesTHREENoteSituationalDialoguesTHREENotesPleasefillintheform.请把这个表格填一下。4Wouldyouliketomailitby…?您想通过……邮寄？5Howlongwillittaketo…?到……需要多长时间？6SituationalDialoguesTHREENoteSituationalDialoguesTHREENotesThefaster,thebetter.越快越好。7Ihavenoideaaboutwheretogo.我不知道去哪里好。8Howabout…?……怎么样？9SituationalDialoguesTHREENoteSituationalDialoguesTHREETips感谢信写作指南感谢信是用于致谢他人的馈赠、款待、帮助以及对慰问信和祝贺信的回复。信件不宜过长，只需写明感谢他人的理由，信文要感情真挚，措辞得体。感谢信一般分为三个部分：

1.表达感谢并说明原因。

2.提及自己曾受到对方的帮助。

3.再次感谢或表达回报愿望。一.掌握写信格式感谢信属于书信，应该使用英文书信的写作格式。首先应该在左上角写上称呼，后面用逗号；正文写作结束后应该在右下角写上敬语，如Yourssincerely;然后在下一行与之对齐署名。SituationalDialoguesTHREETipsSituationalDialoguesTHREETips二.有序组织要点首先，应当友善地对对方的生活表示关心；其次，应明确陈述写信的目的，即致谢；然后，应肯定对方的帮助恰到好处；最后，应对对方给予的帮助再次表示感谢并表示良好的祝愿。三.灵活把握时态感谢信的正文中的时态灵活多变。通常，在提到对方曾经所给予的帮助时，应用过去时态；在提到对方的帮助所产生的实际效果时，可以使用现在完成时态；在涉及现状时，应用一般现在时态；在表达祝愿或希望时，使用一般将来时态。SituationalDialoguesTHREETipsSituationalDialoguesTHREETips四.运用规范的语言感谢信有其自身的特色，在行文的每一个环节也有一些常用句型。另外表示从对方的帮助中获益时，可以用Ibenefitedgreatlyfromyourhelp./Withyourhelp,Iachieved…等句型表达；也可以用虚拟语气表达，如：Withoutyourhelp,Icouldn’thave…/Butforyourhelp,Icouldn’thave…/Ifithadn’tbeenforyourhelp,Icouldn’thave…等，这样更能增强表达效果。五.表达感激之情这一部分一般会使用Thankyouverymuchforyourkindnessanddeepconcern.或Thanksagainandwishyouallthebest.之类的语言表达感激之情。SituationalDialoguesTHREETipsStrengtheningYourProfessionalSkillsFOURRole-play

Supposeyouarethetourguide.Youneedtopostthetouristbrochuresofthetouragencytoyourformertourists.Simulatesituationaldialogueswithyourpartners:oneplaysasthetourguide;andothersplayasthetourists.StrengtheningYourProfessionaStrengtheningYourProfessionalSkillsFOUREmergencyHandlingIfyouareatourguide,whatwillyoudointhefollowingsituations?1HelpAlicewhohasgonebacktohercountrytoreturnadefectiveitem.2Peterforgottotakeonepieceofhisluggageaftergoingbacktohiscountry.StrengtheningYourProfessionaPracticeFIVEMatcheachpicturewiththecorrectdescriptionbelow.①creditcard③postalparcel⑤questionnaire②souvenir④postcard⑥thank-youletterCABABCPracticeFIVEMatcheachpicturePracticeFIVEMatcheachpicturewiththecorrectdescriptionbelow.DEF①creditcard③postalparcel⑤questionnaire②souvenir④postcard⑥thank-youletterCABDEFPracticeFIVEMatcheachpicturePracticeFIVETranslatethefollowingwordsandexpressionsintoEnglish.①特快专递③邮包⑤旅游咨询EMSpostalparceltraveladvisory②特产④中药⑥收据specialtyChineseHerbreceiptPracticeFIVETranslatethefollPracticeFIVECompletethefollowingdialoguesinEnglishwiththeinformationgiveninthebrackets.(TG=TourGuide—LiHua/Linda;T=Tony)TG: ThisisLindaspeaking.WhatcanIdoforyou?T: Linda,thisisTony.______________________________________________.(我去年参加了您带的团，印象很深刻。)______________________________________________________________.(我从你们的旅游手册里看到有关西安旅游的资料。)TG: _______________________________________________________________.(是的，我们每星期出团两次。每周一和周四早上出发。)T: Howmuchisthetour?IreadinyourtravelbrochureaboutyourtourstoXi`anSituationOneYea.Wehavetwotourseachweek,leavingMondayandThursdaymorningsYea.Wehavetwotourseachweek,leavingMondayandThursdaymorningsPracticeFIVECompletethefolloPracticeFIVECompletethefollowingdialoguesinEnglishwiththeinformationgiveninthebrackets.TG: __________________________________.(两天全部费用一共是500元。)T: ____________________________________________________?(能不能告诉我更多行程的细节?)TG: ____________________________________________________________________________________________________.(好的，巴士早上8点由我们公司出发，车程约六小时，中途停两站欣赏风景。)T: _________________________________？(关于住宿方面呢?)TG: You’llbestayingatSunshineHotel.It’sathree-starhotel.T: ____________________________________________?(听起来很不错，三餐都包含在费用内吗?)TG: Yes,allmealsareincludedinthepricethatIgavetoyou.Twodays.TotalpriceisfivehundredYuanSituationOneCanyougivememoredetailonwhat`sincludedinthepackageSure.Thecoachleavesat8:00am,infrontofouroffice.Thedrivetakesaboutsixhours,withtwostopstoseesomesightsWhataboutthehotelaccommodationsSoundsverygood.AreallmealsincludedinthepricePracticeFIVECompletethefolloPracticeFIVECompletethefollowingdialoguesinEnglishwiththeinformationgiveninthebrackets.TranslatethefollowingletterintoEnglish.

广西国际旅行社：我们是美国的一批客人，这次5月1日的旅程，得到了导游的热情接待，通过她的讲解了解到了桂林的风土人情和概况。她唱的山歌让我们十分难忘。这次桂林之行是我们最开心的一站。我们非常满意导游的工作，再次表扬！布朗2015.5.10SituationTwoDearGuangxiinternationaltravelagency,

WeareagroupoftravelersfromtheUnitedStates.WegotwarmreceptionsfromthetourguideintheMay1trip.Wehavelearnt