正商地产客户满意度调查问卷

1、正商地产客户满意度调查问卷 尊敬的各位位业主/住户：您您好！ 十分分感谢您您对正商商地产的的支持与与厚爱，为为了解您您的心声声和建议议，请您您填写此此份调查查问卷，并并提出宝宝贵意见见，我们们将诚挚挚地考虑虑您的意意见，以以不断提提高和改改善我们们的服务务水平。谢谢！ 正商地产品牌与客户管理部一、您的个个人信息息1.姓 名名： HTMLCONTROL Forms.HTML:Text.1 联系方式： HTMLCONTROL Forms.HTML:Text.1 2.小区名名称： HTMLCONTROL Forms.HTML:Text.1 楼 座 号号： HTMLCONTROL Forms.HTML

2、:Text.1 3.您的身身份： HTMLCONTROL Forms.HTML:Option.1 准业主主 HTMLCONTROL Forms.HTML:Option.1 业 主 4.从事行行业： HTMLCONTROL Forms.HTML:Option.1 私营业业主 HTMLCONTROL Forms.HTML:Option.1 公公司白领领 HTMLCONTROL Forms.HTML:Option.1 企业业高管 HTMLCONTROL Forms.HTML:Option.1 事业单单位人员员 HTMLCONTROL Forms.HTML:Option.1 政府府公务员员 HTMLC

3、ONTROL Forms.HTML:Option.1 公公司老板板 HTMLCONTROL Forms.HTML:Option.1 自由由职业 HTMLCONTROL Forms.HTML:Option.1 其它 HTMLCONTROL Forms.HTML:Text.1 5.置业目目的： HTMLCONTROL Forms.HTML:Option.1 自住 HTMLCONTROL Forms.HTML:Option.1 投资 HTMLCONTROL Forms.HTML:Option.1 解决孩孩子入学学 HTMLCONTROL Forms.HTML:Option.1 其他他二、您对的的正商

4、地地产的综综合满意意度： HTMLCONTROL Forms.HTML:Option.1 很满意 HTMLCONTROL Forms.HTML:Option.1 满满 意 HTMLCONTROL Forms.HTML:Option.1 一 般般 HTMLCONTROL Forms.HTML:Option.1 不满满意 HTMLCONTROL Forms.HTML:Option.1 很很不满意意 1、您是否否熟悉正正商地产产品牌？ HTMLCONTROL Forms.HTML:Option.1 非常熟悉 HTMLCONTROL Forms.HTML:Option.1 熟悉 HTMLCONTROL

5、 Forms.HTML:Option.1 有点印印象 HTMLCONTROL Forms.HTML:Option.1 听听说过 HTMLCONTROL Forms.HTML:Option.1 完全不不知道 2、您是否否知道正正商地产产正在推推出的楼楼盘？ HTMLCONTROL Forms.HTML:Option.1 知道 HTMLCONTROL Forms.HTML:Option.1 有点点印象，但但不熟悉悉 HTMLCONTROL Forms.HTML:Option.1 不知知道 3、您几次次购买正正商地产产推出的的楼盘？ HTMLCONTROL Forms.HTML:Option.1 第

6、一次 HTMLCONTROL Forms.HTML:Option.1 第第二次 HTMLCONTROL Forms.HTML:Option.1 第三次次 4、您在购购房时所所考虑的的功能性性因素是是那些？（可以以多选，最最多选择择三项） HTMLCONTROL Forms.HTML:Checkbox.1 地段 HTMLCONTROL Forms.HTML:Checkbox.1 景观观 HTMLCONTROL Forms.HTML:Checkbox.1 户型型设计 HTMLCONTROL Forms.HTML:Checkbox.1 性价比比 HTMLCONTROL Forms.HTML:Chec

7、kbox.1 工程程质量 HTMLCONTROL Forms.HTML:Checkbox.1 配套设设施 HTMLCONTROL Forms.HTML:Checkbox.1 物物业管理理 HTMLCONTROL Forms.HTML:Checkbox.1 其他他5、您在购购房时所所考虑的的情感性性因素是是那些？（可以以多选，最最多选择择三项） HTMLCONTROL Forms.HTML:Checkbox.1 开发商品牌牌形象 HTMLCONTROL Forms.HTML:Checkbox.1 朋友推推荐 HTMLCONTROL Forms.HTML:Checkbox.1 小小区文化化氛围 H

8、TMLCONTROL Forms.HTML:Checkbox.1 开发商商恪守承承诺 HTMLCONTROL Forms.HTML:Checkbox.1 开开发商人人性化服服务 HTMLCONTROL Forms.HTML:Checkbox.1 没没有这方方面的因因素 HTMLCONTROL Forms.HTML:Checkbox.1 其其他6、您对正正商地产产品牌的的评分如如何？（55分制，最最高分55分，最最低分11分）正商地产： HTMLCONTROL Forms.HTML:Option.1 5分 HTMLCONTROL Forms.HTML:Option.1 4分 HTMLCONTRO

9、L Forms.HTML:Option.1 3分 HTMLCONTROL Forms.HTML:Option.1 2分 HTMLCONTROL Forms.HTML:Option.1 1分 7、您认为为正商地地产公司司承诺的的兑现程程度如何何？ HTMLCONTROL Forms.HTML:Option.1 完全兑现 HTMLCONTROL Forms.HTML:Option.1 大多数数兑现 HTMLCONTROL Forms.HTML:Option.1 一般 HTMLCONTROL Forms.HTML:Option.1 多数未未兑现 HTMLCONTROL Forms.HTML:Opti

10、on.1 完全未未兑现 8、您将来来是否会会将正商商地产的的楼盘推推荐给亲亲朋好友友？ HTMLCONTROL Forms.HTML:Option.1 肯定会 HTMLCONTROL Forms.HTML:Option.1 可可能会 HTMLCONTROL Forms.HTML:Option.1 说不清清 HTMLCONTROL Forms.HTML:Option.1 可能能不会 HTMLCONTROL Forms.HTML:Option.1 肯定不不会三、正商产产品调查查1.小区环环境与规规划：很满意 满 意 一 般 不满意很不满意小区景景观环境境美观： HTMLCONTROL Forms.

11、HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小区整体布局合理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HT

12、ML:Option.1 小区内内道路设设计合理理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 您的停停车需求求能得到到满足： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HT

13、MLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 活动设设施和场场所能满满足您的的需要： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 2.房屋设设计：很满意 满 意 一 般 不满意很不满意楼体外外观美观观： HTMLCONTROL Forms.HTM

14、L:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 楼体间间距合适适： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:

15、Option.1 单元公公共部分分美观大大方： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 采光设设计： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL F

16、orms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 通风设设计： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 房型合理实用： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTRO

17、L Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 管线布置合理，使用方便： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 3.房屋质质量：很满意 满 意 一 般 不满意很不满意房屋主主体质量量： HTML

18、CONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 原配门门窗质量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCO

19、NTROL Forms.HTML:Option.1 屋面防防水质量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 管线端端口质量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.

20、1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共设设施质量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 4.您对改改善产品品品质的的建议： HTMLCONTROL Forms.HTML:TextArea.1 四、正商物物业调查查1.

21、您对物物业管理理工作总总体满意意度： HTMLCONTROL Forms.HTML:Option.1 很满满意 HTMLCONTROL Forms.HTML:Option.1 满满 意 HTMLCONTROL Forms.HTML:Option.1 一 般般 HTMLCONTROL Forms.HTML:Option.1 不满满意 HTMLCONTROL Forms.HTML:Option.1 很很不满意意 2.客户服服务：很满意 满 意 一 般 不满意很不满意接待礼礼仪： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Optio

22、n.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 工作态态度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 投诉处处理： HTMLCONTROL Forms.HTML:Opt

23、ion.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 反馈回回访： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1

24、 3.安全管管理：很满意 满 意 一 般 不满意很不满意保安服服务态度度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 车辆交交通管理理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Optio

25、n.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共秩秩序管理理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小区治治安装况况： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HT

26、ML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 消防安全管理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 4.公共环环境清洁洁服务：很满意 满 意 一 般

27、 不满意很不满意保洁服服务态度度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 景观绿绿化养护护： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Form

28、s.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小区公公共环境境清洁： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 5.维修服服务：很满意 满 意 一 般 不满意很不满意维修及及时性： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL F

29、orms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 维修人人员态度度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共设设施维保保： HTMLC

30、ONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 维修质质量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTRO

31、L Forms.HTML:Option.1 6.社区文文化活动动：很满意 满 意 一 般 不满意很不满意社区文文化活动动内容及及效果： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 社区文文化活动动时间适适宜性： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:O

32、ption.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 7.物业管管理意见见征询：（1）您对对物业采采取措施施治理地地面乱停停车、占占用消防防通道现现象是否否赞成，您您对此有有何意见见及建议议？ HTMLCONTROL Forms.HTML:TextArea.1 （2）您对对提高物物业服务务还有哪哪些其他他建议： HTMLCONTROL Forms.HTML:TextArea.1 四、正商会会员俱乐乐部1.您是否否了解正正商会员员俱乐部部？ H

33、TMLCONTROL Forms.HTML:Option.1 是 HTMLCONTROL Forms.HTML:Option.1 否 2.您是否否阅读过过正商会会会刊正正商汇？ HTMLCONTROL Forms.HTML:Option.1 是 HTMLCONTROL Forms.HTML:Option.1 否 3.您对正正商会员员俱乐部部总体工工作是否否满意？ HTMLCONTROL Forms.HTML:Option.1 很满满意 HTMLCONTROL Forms.HTML:Option.1 满满 意 HTMLCONTROL Forms.HTML:Option.1 一 般般 HTMLCONTROL Forms.HTML:Option.1 不满满意 HTMLCONTROL Forms.HTML:Option.1 很很不满意意 4.您通过过何种途途径了解解正商会会员俱乐乐部？ HTMLCONTROL Forms.HTML:Option.1 售楼楼中心 HTMLCONTROL Forms.HTML:Option.1 正商商汇 HTMLCONTROL Forms.HTML:Option.1 正商家家 HTMLCONTROL Forms.HTML:Option.1 网 站 HTMLCONTROL Forms.HTML:Option.1