江森自控全面质量9个原则

1、JCMS 9 Total Quality PrincipleOverviewTotal QualityJCMS Maturity Model OverviewJCMS成熟度模式 概述9 Principles 9个原则Each principle has objectives 每个原则独有目标Each objective described with 5 levels of maturity 每个目标描述5个层级成熟度Level 1 Basic level of implementation of specific objective 水平1 具体目标执行的基础层级Level 3 Fully d

2、emonstrating basic intent of objective水平3 基础目标的全面展示Level 5 Most operationally capable and role model for the objective 水平5 目标的最具操作能力和行为榜样Each level is described within two elements每个水平由两个元素描述Manufacturing Practices (MP) Criteria that must be met to indicate level of maturity制造实践经验标准必须足以表示成熟度水平Govern

3、ing Behaviors (GP) Guidance as to what would indicate that MPs are in place for the specific level管理行为-能表明MP在特殊水平上的指导Total Quality Principle Objectives全面质量原则-目标Customer focus 客户关注Quick response problem solving 快速响应问题解决Non-conforming product and off std. processes不合格品和不标准流程Quality at the workstation现

4、场质量 Poka-Yoke management 防错管理Process Compliance Audit 过程符合性审核Process capability and risk reduction 过程能力和降低风险Supplier quality 供应商质量Product and Process Change Management产品和过程变更管理Customer Focus客户关注Objective Highlights:目标强调Understanding of key customers (internal & external) 关键客户（内部&外部）的理解Customer score

5、cards awareness and performance 客户记分卡意识和绩效Plant Manager proactive customer visits工厂经理积极组织客户参观Customer action plans客户措施计划Standards:准则Deployment of Customer Relationship Standard (Level 3)客户关系发展准则（水平3KPI(s):）KPIZero (0) customer disruptions within the last 12 months (Level 3)近12个月0客户的中断（水平3）Quick Resp

6、onse Problem Solving快速响应问题解决Objective Highlights:目标强调Extent of deployment of Quick Response problem solving methods开发问题解决的快速响应方法展开的程度Training of personnel员工培训High performance teams高绩效小组Quality performance indicators质量业绩指标Standards:准则8D methodology (Level 3)8D方法论（水平3）KPI(s):KPICustomer PPM Equal to o

7、r no more than 20% away from target (Level 2)客户PPM与目标持平或者离目标不超出20%（水平2）Customer PPM Plant meets target (Level 3)客户PPM-工厂达到目标（水平3）Customer, Internal PPM Plant meets all targets (Level 4)客户，内部PPM-工厂达到所有目标（水平4）Non-Conforming Product & Off Std. Processes不合格品和非标准过程Objective Highlights:目标强调Processes for i

8、dentifying and segregating识别和区分过程Rework area identification返工区域识别Formal disposition processes正式处置过程Monitoring and tracking监督和追踪Standards:准则 No standards required for this objective此目标无准则要求KPI(s):KPICOPQ Equal to or less than 20% from target in Profit Plan (Level 2)COPQ-与利润计划的目标持平或不少于20%（水平2）COPQ Pla

9、nt meets target in Profit Plan (Level 3) COPQ-工厂达到利润计划的目标PPSC meet the plant target of customer found/received PPSC within the last 12 months (Level 3) PPSC - 近12个月客户发现/接受的PPSC满足工厂目标（水平3）Quality at the Workstation现场质量Objective Highlights:目标强调Workstation documentation (Work instructions, control plan

10、s)工作站文件（工作指南，控制计划）Visual management of Quality KPIs质量KPI可视化管理First piece inspections and visual standards首件检验和可视化准则Awareness of significant characteristics at the workstation 意识到工作站的重要特性Standards:准则Quality Feedback Loop (Level 3)质量反馈圈（水平3）KPI(s):KPINO KPIPoka-Yoke Management 防错管理Objective Highlights

11、:目标强调Poka-Yoke verification methods防错验证方法Formal schedule of verification正式的验证日程表Maintenance of poka-yoke devices防错设备维护Traceability可追踪性Standards:准则No standards required for this objective此目标无准则要求KPI(s):KPINo KPIs required for this objective此目标无KPI要求Process Compliance Audit过程符合性审核Objective Highlights:

12、目标强调Layered Process Audit (LPA) program分层审核（LPA）项目Cross-functional involvement in LPA跨职能参与的LPATimely closure of issues问题的及时关闭Lessons learned sharing分享经验教训Standards:准则Layered Process Audit standard (Level 3)分层审核准则（水平3）KPI(s):KPILPA - Schedule adherence: 100% (Level 3)LPA-计划符合率：100%（水平3）LPA - % of Rep

13、eat Findings: 10% achieved in 3 months prior to the assessment (Level 3)LPA-重复发现问题%：在评估前3个月，10%Process Capability and Risk Reduction过程能力和降低风险Objective Highlights:目标强调Process FMEAs deployment 过程FMEA展开SPC training and deployment SPC培训和展开Measurement Systems Analysis测量系统分析Process capability for SCs/CCs

14、SCs/CC加工能力Standards:准则Visual SC/CC on Work Stations (Level 3) 工作站可视化SCs/CC（水平3）KPI(s): No KPIs required for this objective此目标无KPI要求Supplier Quality供应商质量 Objective Highlights:目标强调Supplier notification for corrective action 通知供应商采取纠正措施Tracking supplier performance and issue resolution追踪供应商绩效和问题解决Suppl

15、ier charge back 供应商索赔Supplier PPAP/PAPSO 供应商PPAP/PAPSOSupplier engagement at launch 供应商项目参与Standards:准则 No standards required for this objective此目标无准则要求KPI(s): No KPIs required for this objective此目标无KPI要求Product and Process Change Management产品和过程变更管理Objective Highlights:目标强调Customer notification pri

16、or to change 变更前通知客户Formal product / process change management processes 正规产品/过程变更管理流程Cross-functional involvement 跨职能参与Linkage to lessons learned 链接经验教训Fully deployed and executed 全面部署和实行Standards:准则Product/Process Change Management process (Level 3)产品/过程变更管理流程KPI(s):KPI No KPIs required for this objective此目标无KPI要求GMOC Quality Work Stream GMOC质量工作流Content developed to support JCMS内容发展以支持JCMSMaturity Model成熟度模型Standards准则KPIs and definitio