《民航服务英语》版教学课件Unit11BaggageService

1、Unit 11 Baggage ServiceUnit 11CONTENTSwords AnnouncementsDiscussionWork AloneCONTENTSwords Announcements01 wordsliability lablt 美 lablti n. 责任；债务；e.g. personal liability 个人责任 ; 个人负债 ; 私人负债 ; 人责任险 liability limits 责任保险最高保额 ; 责任限额 ;e.g. We have joint liability for the debt. 我们对于那笔债务负有共同责任。maximum mksm

2、m 美 mksmm n. 数 极大，最大限度；最大量 adj. 最高的；最多的；e.g. Maximum speed 物 最高速度 ; 最大速度 ; maximum quantity 最大数量 ; 最大量 deposit dpzt 美 dpzt vt. 存放 n. 存款；押金；e.g. You are advised to deposit valuables in the hotel safe. 建议您将贵重物品寄存在旅馆的保险柜里。 Except deposit and lending, what other roles the bank play? 除了存款和借款外，银行还有哪些作用呢?c

3、ompensation kmpense()n n. 补偿；报酬；赔偿金e.g. He received one years salary as compensation for loss of office. 他得到一年的薪水作为失去职位的补偿金。fragile frdal 美 frdl adj. 脆的；易碎的e.g. fragile love 易碎的爱 ; 脆弱的爱 fragile material 脆性材料 ; 易碎材料 fragile objects 易碎物品01 wordsliability labl01 wordsdeposit dpzt 美 dpzt vt. 存放 n. 存款；押金

4、；e.g. You are advised to deposit valuables in the hotel safe. 建议您将贵重物品寄存在旅馆的保险柜里。 Except deposit and lending, what other roles the bank play? 除了存款和借款外，银行还有哪些作用呢?fragile frdal 美 frdl adj. 脆的；易碎的e.g. fragile love 易碎的爱 ; 脆弱的爱 fragile material 脆性材料 ; 易碎材料 fragile objects 易碎物品artificial tf()l 美 ,rtfl adj

5、. 人造的；仿造的e.g. The city is dotted with small lakes, natural and artificial. 这座城市满是天然和人造的小湖泊。 a wholefood diet free from artificial additives, colours and flavours. 一种无人造添加剂、色素及味素的全天然食物饮食deliver dlv vt. 递送e.g.The Canadians plan to deliver more food to southern Somalia. 加拿大人计划向索马里南部运送更多的食物。01 words01 w

6、ordsutmost tmst 美 tmost n. 极限；最大可能e.g. at utmost 最大程度 He would have done his utmost to help her. 他本来会尽最大努力帮助她。deplane diplen vt. 使下飞机；e.g. I will find my connecting flight soon after we deplane . thank you ! 下飞机后我应该能很快找到转乘的航班，谢谢！visible vzbl adj. 明显的；看得见的e.g. The most visible sign of the intensity o

7、f the crisis is unemployment. 危机加剧的最明显迹象是失业情况。scratch skrt 美 skrt vt. 抓；刮；e.g. The branches tore at my jacket and scratched my hands and face. 那些树枝挂了我的夹克，划破了我的双手和脸。fretful fretfl; -f()l adj. 焦躁的；烦燥的e.g. A month went by, and old Mrs. Simerda began to get fretful . 一个月过去，雪默尔达老太太开始烦躁不安起来。01 words01 wor

8、dsirreparable rep()rb()l adj. 不能挽回的；不能修补的e.g. irreparable Injury 无可弥补的损害 irreparable system 不可修复系统Frankfurt frkft n. 法兰克福市（德国城市）e.g. What is the local time when we arrive at Frankfurt? 请问我们到达法兰克福时， 当地是什么时间？compliance kmplans 美 kmplans n. 服从；符合pliance with 符合；遵守 in compliance with 按照apron epr()n 美 ep

9、rn n. 航 停机坪；e.g. Following the parking car to the apron. 跟着停放引导车滑到停机坪01 wordsirreparable rep(Question 3Question 2Question 1Warm-UpTask A Discussion1.When a passenger asks for help from cabin attendants to search for the lost luggage,cabin attendants would usually ask the passenger to leave some info

10、rmation. What is the information?Cabin Attendants wouild ask the passenger to leave his name, address, telephone number and a description about the lost bag.2.If the baggage is declared lost, whats the maximum liability of the airline?According to IATA guidelines, passenger is entitled for claim wit

11、h maximum liability of the airline being limited to US $20 per kg or a maximum of US $ 635 per piece of checked-in baggage.3.What will you suggest to your passenger in order to avoid the possibility of losing his baggage?Label all your baggage with Name Label wihich gives your address, telephone num

12、ber etc. Lock all bags and remove old destination and identification tags before checking baggage.Question 3Question 2Question Activity 1 Task CRelated picture Describe the picture with the words and phrases below. At the baggage claiming area, after claiming baggage from conveyor belt,a male passen

13、ger finds his suitcase is scratched and its handle is broken. He feels so fretful since the case is practically brand-new.He claims for compensation and the ground staff promises to have the case repaired for him.If it is irreparable, the airline will offer him a new one of the same type.To get the

14、compensation, all the passenger need to do is fill out an irregularity report form. Activity 1 At the baggage chow much baggage stubs describe contact claimed deposit baggage claim area fill in irregularity report form1.You may go through this gate,and then you will be in the _for the international

15、flights.2.Have you _ your baggage?3.Would you please show me your _?4.I think it is possible for you to_ your baggage at the airport.5.Would you please _ this copy of damage report?6._ did this suit cost?7.Could you _ your baggage?8.Well help you to look for your lost luggage. If it is found, well _

16、 you immediately.9.You need to complete an _. Make sure all the blanks are filled out. Acitivity 2 Task A Work alone Fill in the blanks with the following words or phrases. Acitivity 2 Task A 1.I deplaned from flight CA 87552.baggage claim area for the international flights1.Everyone has taken their

17、 baggage2.big golden case3.Let me get a cart for you.4.lift the case on the cart togetherONETWOACTIVITY 2TASK B KEYS TO LISTENINGTHREE1.this is Capital International Airport2.similar to yours3.a very big case with my name tag4.Whats color of your case5.collecting your baggage6.left the address alrea

18、dy7.sign your name on the form1.I deplaned from flight CA 87PAX: 你好。GS: 有什么可以帮到您的吗?PAX: 我刚乘坐CZ9872航班到达，没有找到我的行李，你能帮我查一下吗？GS：好的，请给我看下您的机票和行李牌。PAX：给你。GS：你一共托运了几件行李？PAX：就一件。GS：您在哪个站托运的行李？PAX：在法兰克福。GS：请您看下这个行李包装识别图，看看您的行李和图上哪个比较相似。PAX: Hello!GS: What can I do for you?PAX: I have just arrived on flight C

19、Z9872. And I cannot find my baggage. Could you help me to find it?GS: Dont worry. Ill help you find it. Please show me your ticket and baggage check.PAX: Here you are.GS: How many pieces have you checked in？PAX: Only one.GS: Where did you check in your baggage？PAX: In Frankfurt.GS: Would you look at

20、 this airline baggage identification chart and check if your baggage is similar to any of them？ Activity 3 Task C Pair work Work with a partner.Activity 3 Task C Pair work PAX:我的行李是人造革黑色小箱子,与22号很像。GS:好的,这是行李运输事故单,请您填写所有的空白栏。PAX:好的。GS:这张单留好,领取行李时要用。PAX:行李什么时候能够找到呢?GS:不好说,我们会尽快帮您查找,有消息马上通知您。PAX:好的,谢谢。

21、GS:不客气,这是我们应该做的。PAX:Mine is a small black one made of artificial leather. It looks like number 22.GS:Fine. Here is a Property Irregularity Report. Please complete it. Make sure all blanks are filled out.PAX:All right.GS:Please keep the report well and your claim depends on it.PAX:When will my baggag

22、e be found?GS:Im not sure. Well try to find your baggage as soon as possible,and immediately notify you when we get any information about it.PAX:Thank you.GS:You are welcome. Its my job.Activity 3 Task C Pair work Work with a partner.Activity 3 Task C Pair work Annoucements AFTER LANDING (DOMESTIC F

23、INAL DESTINATION)Ladies and Gentlemen,We have just landed at _airport,Terminal_. The ground temperature is_ degrees Celsius ordegrees Fahrenheit. Kindly remain seated with your seatbelt fastened and keep your mobile phones switched off until the seatbelt sign goes off.switch swtswitch off（用开关）关掉swit

24、ch on接通，开启Annoucements swAnnoucementsHOLDING BOARDING PASS FOR CONNECTING FLIGHTS For passengers transferring to international flights,please clear immigration at this airport. In compliance with Chinese Customs regulations,you are subject to Customs Inspection with all your personal belongings. Any items left onboard will be removed from the aircraft. We apologize for the