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1、LSH Management(Shanghai) Co., Ltd.Workshop Analysis China ver 2.1Advanced Workshop Workshop Analysis Feedback and Comments Submitted by :-SamDate :-20110729Service Centre :-ZJS(HANGZHOU)Address :-No 1328,Wen yi Road(W.) Hangzhou Workshop Organisation Chart of your Service CentreNote:-The chart shoul

2、d indicates in three different colours:-Direct WorkersIndirect WorkersParts Dept. Personneland the individual group - total number of staffWorkshop Plan (sketch) of your Service Centre. The sketch should indicates in three different colours :- productive workbays, (ii) unproductive workbays and (iii

3、) parking bay(includes the total number for each group)Q: When a job card is given to a direct worker, who clock the job-time ON ?Direct workerTime keeperControllerService AdvisorSupervisor / foremenQ: When a direct worker had completed his job, who clock the job -time OFF ?Direct workerTime keeperC

4、ontrollerService AdvisorSupervisor / foremenQ: Do you have incentive scheme for your technician.YESNOIf “YES” please explain in brief the mechanism of your “incentive scheme”payout to the direct workers.NOLooking at your “productivity” figures (that is, below the bench mark or guideline) and yet inc

5、entive rewards are paid to direct workers, can we have your comments.Note: applicable to those with “incentive scheme” payout to the direct workers. NOQ: Do you have “come-back-job” / “rectification works” ?YESNOIf “YES” ,please explain, why, they are not reflected in your WA (that is, in W-3 hours)

6、 ?1、没有开单,在DMS中留下记录不利于客户满意度2、部分返修不产生配件成本,工时可以办理索赔。3、合理情况下返修记录。Q: Do you have “charged-back for warranty rejection” by MBCL ?YESNO1、索赔拒绝后的结算有延后现象2、其他直接成本有录入If “YES” , please explain, why your other direct cost in your WA is reflected as zero? 生产工人过少,开业时按照POCC要求配备人员 后期要增加员工数量,以便应对业务增长 招聘实习生,作为人员储备Regar

7、ding Key Figures : (P3) Productive workforce capacity per workbay0.72 Feedback and Comments 该数值偏低 因为是新店,事故车少 新店,客户保养多,大修车少 提高预约率,充分挖掘维修内容 和保险公司以及大客户开展合作,提高事故车比例Regarding Key Figures : (G1) Productive hours per vehicle throughout2.18 Feedback and Comments 该数值偏低 必须提高车流量 进行主动预约,增加预约数 走出去合作,和保险公司沟通,增加事故

8、车和大修车 Regarding Key Figures : (G2) Productive hours per workbay per day1.33 Feedback and Comments 该数值偏低 要求市场部增加市场宣传,提高公司知名度 在空白区域进行外出服务,提高公司影响力 吸引非本店销售客户来店 和业务量大的LSH经销商合作,作为服务外包商和无售后业务的经销商合作,提高进厂量Regarding Key Figures : (G3) Vehicle throughout per day16.2 Feedback and Comments生产率偏低 开工不足是原因,必须提高车流量 增

9、加预约客户,根据预约情况安排生产员工进行两班工作,根据客户情况安排休息或加班 Regarding Key Figures : (T1) Productivity in %60.21% Feedback and Comments 该数值过高 原因是开钟人数偏少,后期增加开工人数 开展培训,把半技工培训成全技工,增加全工数量 Regarding Key Figures : (T3) Performance level of the mechanics in %113.67% Feedback and Comments该数值过高 增加工作量,增加车流量 提高预约率,保证生产力和业务量匹配 人员晚班服

10、务,围绕客户服务 Regarding Key Figures : (T4) Share of non-productive W+A hours in %40.84% Feedback and Comments W1过高,因车间设备安装调试时间长 W2过高,因为车流量不足 W3没有录入DMS Regarding Key Figures : (T5/T6/T7) Share of W-1/W-2/W-3hours to time present in %19.4%;15.99%;0% Feedback and Comments 新店培训开展没有记录 年假轮休 Regarding Key Figur

11、es : (T11/T13/T15) Share of A-1/A-3/A-5hours to time absent in %0%;50.72%;3.33% Feedback and Comments 新店客户车龄短 大修车少 Regarding Key Figures : (U3a) Workshop turnover (excluding parts)per vehicle throughput502.17 Feedback and Comments 新店客户车龄短 大修车少事故车少Regarding Key Figures : (U3b) Parts turnover via work

12、shopper vehicle throughput1253.5 Feedback and CommentsRegarding Key Figures : (U11) Share of parts turnover via the workshopto the overall parts turnover in %89.11% Feedback and Comments 新店客户车龄短 大修车少事故车少 新店柜台销售少 为其他新经销商代订初期库存 毛利率还可以提高 Regarding Key Figures : (K1) Contribution margin I in % of (45)88

13、2558;61.3% Feedback and Comments 索赔被拒绝单 提高索赔通过率Regarding Key Figures : (52) Other direct costs in % of (45)1103;0.08% Feedback and Comments 毛利率偏低 减少折扣增加车流量,减少固定成本的影响Regarding Key Figures : (K2) Contribution margin II in % of (45)169560;11.78% Feedback and Comments 固定成本高 节约办公用品增加车流量,减少固定成本的比例Regardin

14、g Key Figures : (K3) Contribution margin III in % of (45)and (53) Operating costs-787719;-54.71% Feedback and Comments 新店固定成本高 收入偏低 xxxxxxx xxxxxxxRegarding Key Figures : (K4) Workshop profit I in % of (45)and (58) Total imputed costs-6496085;-451.21% Feedback and Comments1285.3;211.14 By looking at your WA for the above two figures (average for the six months), what conclusion can you draw?Regarding Key Figures : (K6) Costs price per productive hour and (K7) Actual e per hour 新店固定成本高 x 增加本地销售车辆数量 交车时售后介入,提升客户忠诚度Any Other Points of Co

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