商务英语电话对话business-english-for-phone-call

1、商务英语对话：与老外打完整对话（一）Stone Corp. Hi, Mary speaking.隐四通公司,您好，我是 Mary。Hello, I d like to speak to Mr. Hunter, please.你好,我想找 Hunter 先生。May I ask who is calling, please?请问您是哪位？My name is Herbert Wood of IBM Computer Company. 我是 EM 电脑公司的 HerbertWood.Thank you, Mr. Wood. One moment, please （into PBX） Mr. Hun

2、ter, Mr. Wood of IBM Computer Company is on the line. , Wood 先生，请稍等。（打线） Hunter 先生，EM 电 脑公司的 Wood先生找您。C: Can you find out what he wants?你可以问他有什么事吗？A: Yes, Mr. Hunter. （to caller） I m soy to have kept you waiting, Mr. Wood. Mr. Hunter israther busy right now and would like to know what you wish to sp

3、eak to him about.好的，Hunter先生。（对来电者说）对不起 Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。Yes, I want to buy some computer software and talk about developing some other software. I don t know whether he is interested in that or not? 是的, 我想买些计算机软 件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。A: I see. Thank you very much, Mr.

4、Wood. Would you wait a moment, please? （to PBX） MrHunter, Mr. Wood wants to buy some computer software.我明白了，非常感， Wood先生。请你等一下好吗？（打线）Hunter先生，Wood先生想买一些计算机软件。I see. Put him on line two. 好的，请转到 2 号线。A: Yes, Mr. Hunter. （To caller） Mr. Wood, I m very sorry to have kept you waiting. I ll putyou through

5、to Mr. Hunter.好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的接给 Hunter先生。Good afternoon, Sales Department. May I help you?下午好，销售部，我能帮你什么忙吗？Could I speak to Mr. Bush, please? 可以和 Bush 先生说话吗？I ll see if he is available. Who shall I say is calling, please?我要看一看他是否在。请问我得告诉他谁打来的？John Smith.Hold the line, please.

6、 Mr. Bush is in a meeting with the Managing Director at the moment, I m afraid. Can I help you?请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？Well, I want to discuss with him the new contract we signed last week.好的, 我想跟他讨论一下我们上星期签订的合同。I don t think the meeting will go on much longer. Shall I ask him to call you when h

7、e is free?我想会议不会开得太久，我让他有空给你打，好吗？Yes, that would be easiest. 是的，那样最好了。Could I have your name again, please?请再一次告诉我你的，好吗？Yes. It s John Smith.好的,我叫 John Smith 。OK. You ll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的，Smith先生，早上晚些时候，你会收到 Bush先生的。Thank you for your help. Good-bye.你的帮

8、助，再见。A: You are welcome. Good-bye. 别客气，再见。Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业，我是Cathy Winer,我能帮您吗？Good afternoon. Could you connect this call with Mr. Black, please?下午好，麻烦你接到Black先生，好吗？May I know who s calling?请问您是哪位？This is Mary Fox of A.B.C. Computer Coca ll

9、ing on behalf of Mr. Tom Backer, thegeneral manager of our company. 这里是 A.B.C电脑公司的 Mary Fox. 我是替我们公司总 经理Tom Backer先生打。I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?对不起，Fox小姐。Black先生正在开会，请告诉我你的，我会让他给你打的，好吗？I afraid Mr. Baker would like to sp

10、eak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想现在和 Black先生说话，他有紧急事情与Black先生商量，不能拖延。A: OK. Then, would you please hold the line? (one minute later) 好的，请你别挂机。(一 分钟后)Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.

11、 Fox小姐，接通了，Black先生可以和你通话了，请吧。Thank you for your kind assistance, Ms. Winer非常感你的善意帮助，Winer 小姐。You are welcome.另1J客气。A: Good m orning. NTT Co 早上好，NTT 公司。Hello. May I speak to Mr. Ira Black, head of the Export Section, please?你好，可以和出口部负责人Ira Black先生通话吗？A: Im sorry. Mr. Black has just gone out. May I as

12、k who McOlSng?Black 先生刚出去。可以问一下您是哪位吗？This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?我是Ace咨询公司的John Carter.请你告诉我什么时候能找到他。I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a messa

13、ge?我真的点都不知道 Black 先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗？I think it s bettme to leave a message. But it s important and urgent. Please makesure he gets this message.我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。I see. I m sure to pass your messages to Mr. Black.明白了，我一定把您的留言传达给 Black先生。Good. Would you mind telling him t

14、hat due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It s very important. I刃R explain later.好，你可以告诉他，由于意外变化，在进一步通知之前， 请勿给NNC公司发货。事关重大， 稍后我会做出解释。A: Okay, let me repeat your me ssage to see if I ve got it何L 我重复一遍留言， 看看是 否记全了。作为职场中的一员，我们免不了要外出办公。为了使自己的工作更

15、有效率，我们就需要提前和对方确定好相关事宜， 这时，就发挥了相当重要的作用。通过还可以用它来解决当面不好说的许多问题呢！本期，我们就来学习一下如何用预约和解决问题。商务英语对话：与老外打完整对话（三）OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?办公室文员：早上好。这里是奥德赛企划公司。我能为您提供什么帮助吗？NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?尼克：你好，我是

16、国际通讯公司的尼克戴尔文。可以帮我转接海伦特纳吗？OFFICE ASSISTANT: Just a moment, please.办公室文员：请稍等。OFFICE ASSISTANT: I have Nick Delwin on the line for you.办公室文员：有个叫尼克 戴尔文的人打来要找你。HELEN: Thank you. Hi, Nick. Nice to hear from you. How s the English weather?海伦：你好，尼克。很高兴接到你的。英国那边的天气怎么样？NICK: It s pretty good for the time of y

17、ear. What s it like in NewYork?今年这个时候来讲，还是相当不错的。纽约那边的天气呢？HELEN: Not good, I m afraid海伦：恐怕不怎么样。NICK: That s a pity because I m planning to come across next week克:那真糟糕,因为 我正打算下礼拜过去一趟。HELEN: Really? Well, you O come by to see us while you re hdreppe?海伦：真的吗？嗯，我希望你来的时候能顺便过来看看我们，可以吗？NIC K: That s what I m

18、 phoning about. I veegorbgwith a customer in Boston onTuesday of next week. I was hoping we could arrange to meet up either before or after. 尼克：这正是我打想要告诉你的事情。下礼拜二，我要在波士顿会见一个客户。我希望，在 那之前或之后我们能找个时间见一下。HELEN: Great. That would give us a chance to show you the convention centre, and we could also drop i

19、n at Caesar s Restaurant where Gregg has arranged your reception.海伦：太好了。那样我们就有机会带领你参观一下会议中心了，而且我们还可以顺便去凯萨饭店，雷格已经在那里为你安排好了接待活动。NICK: That s what I was thinking.尼克：我也是这么想的。HELEN: So you said you have to be in Boston on Tu esday? That s the 8th?海伦：嗯，你说你要在礼拜二的时候到波士顿？那是8号吧？NICK: That s right. Now, I coul

20、d stop over in New York either on the way in - that would be the Monday.Would that be possible? 尼克：没错。那样的话，我也可以在去之前先去 纽约一趟一一可能是礼拜一的时候 一一那没问题吧？HELEN: Ah, I m afraid I won t be in the office on Monday, and I think Gregg has meetings all day.海伦：啊，恐怕礼拜一的时候我不在办公室，而且我想雷格全天都在开会。NICK: Uh-huh, well, the othe

21、r possibility would be to arrange it after Boston on my way home.尼克：嗯嗯，好吧，那另一个可能就是在我从波士顿回来的时候再安排见一下了。HELEN: When do you plan on leaving Boston? 海伦:你打算什么时候离开波士顿？NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是礼拜二下

22、午，也可能是礼拜三上午，但我想赶在礼拜三晚上搭乘航班返回伦敦。HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning.Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar s. If there s time, you could come back to the office and we ll run

23、 through any of the details that still haven t been finaliZe果你能在礼拜三上午飞过来的话，那对我们来说最好不过了。雷格或者我可以去机场接你，之后， 我们可以带你去参观会议中心和凯萨饭店。如果有时间的话，你可以再去一下我们的办公室，我们可以迅速处理一些还没有解决的细节问题。NICK: That sounds good. Just as long as I can get back to the airport for my evening flight.尼克：听起来不错。只要我能赶回机场搭上我的夜班飞机就行。HELEN: No prob

24、lem. Look, why don t you fax me your information once you ve confirmed your flight times? Then we ll get bayou with an itinerary for the day - that sWednesday the 9th, right?海伦：没问题。嗯，一旦你确定了你的航班日期，发个传真告诉我具体情况如何？那样 我们就可以给你回复当天的日程安排一一那天是9号礼拜三，对吧？NICK: That s right. Good, well, Ill do that and I look fo

25、rward to seeing you next week.尼克：没错。好，嗯，我会的，我期待着下礼拜和你们见面。HELEN: Same here. See you next week. 海伦：我也是。下礼拜见。到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用联络。但是在国，或是自己在国外需要紧急晤面的时候，利用则较为方便。 在本篇中所要介绍的是要求晤面的人：（1）正确介绍自己的，与正确获知对方。（2）要询问希望与谁晤面，并且把意思正确地传达给对方。（3）要传达或询问约定的时间与场所。如果能正确地沟通并掌握上述三点原则，那么你的商务英文就可以说是及格了。（1）经由秘书安排约

26、定I d like to make an appoingtment with Mr.Hammer.（我想要和 Hammer 先生约个见面时间） 原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。如果在事先未能以书面告知时，最好说清楚见面时想说的容，如 to diascuss the contract 洽谈合同事宜。（2）经由秘书安排约定Could I see Mr.Hammer sometime this week?（我们能不能在这个星期跟Hammer先生见个面？sometime this week是这个星期随便什么时候之意。最好配合自己的日程表说清楚有空闲的时间，如 Either o

27、n Wednesday or Thursday.（星期三或星期四都可以）。（3）经由秘书安排约定Would it be possible to see Mr.Hammer tomorrow?（明天能不能跟 Hammer 先生见个面？） 左句含有 Does Mr.Hammer have time to meet with me tomorrow? （Hammer 先 生明天有时间跟我见面吗？），或 If he does have time,may I meet him tomorrow?（ 如果 他有空，我明天能跟他见面吗？）之意。（4）经由秘书安排约定What time is convenie

28、nt for him?（他什么时候有空呢？） 也可以说 What time is heavailable?（他什么时候有空？），但用 convenient会给人比较客气的感觉。如果无法照 对方的要求时间见面时，就说clock我三点有空）来试探一下也无妨。（5）经由秘书安排约定d like to have lunch with him tomorrow.（我想明天和他吃午饭）在欧美，商业界常举行a lunch meeting 商业午餐。在这种聚餐中，不但容易相互沟通，也可以借此加深彼此交情，因而用餐的时间长达三小时的情形也屡见不鲜。（6）直接求见本人d like to meet with you

29、 today.（如果您有时间，我想今天跟您见个 面）虽然已约好时间，可是有急事想提早见面时，就可以用这句。如果没有空闲时间就说mm really tied up today.（很抱歉，我今天真的没空）。（7）直接求见本人Could you spare me about half an hour?（能不能给我半个小时的时间？）这句话是对熟人说的话。spare是腾出（时间），分让（东西）之意。有时间的话说 Sure.,OK. 等；如果没空的话说m afraid I can 悔怕不行）就可以了。（8）直接求见本人Could we get together at L.A.Restaurant?（我们能

30、不能在洛城餐厅会面？）get together是聚会、会面之意的较为随便的说法。说明聚会地点，如某某餐厅等时，最 好指出大家共同认识（shared knowledge）的目标比较好。（9）直接求见本人I was wondering if we could arrange a meeting to discuss the new product.（我想，我们是不是可以安排一次会面来讨论新产品）这句是经由第三者介绍而尚未谋面的人在约定晤面时使用。I was wondering if.的说法含有不太拘束形式的温和语气。还可以用 Would it be possible to meet and dis

31、cuss the newproduct?.（10）直接求见本人m calling about what we discussed t he other day.（我打是为了前几天我们所讨论的事）这句是已见过面想再继续时的说词。接到的人可以答称 ve been waiting for your call.（我一直在等您的里），并接着说 s get together. When can we meet to talk?（ 我们来 聚一聚。什么时候可以见面？）（11）询问目的What would you like to talk to me about?（你要跟我谈些什么事？）也可以用 Can l ask you what you want to discuss?. 要见面之前，事先了解讨论的容、 前后关系、背景（context）等有助于预作交涉前的准备工作。（12）表示同意Sure.（好啊！）简短地表达肯定的方式有 Certainly.（当然可以），Of c