飞利浦亚明的平衡记分卡与核心流程介绍ppt课件

1、P&Y OverviewPhilips & Yaming Lighting Co., Ltd. P&Y Main Products P&Y Creation Where we are.GO P&Y Vision & StrategyGLS & HAL. Lamp CFL Products节能灯HID Products高强度气体放电灯 Philips and Yaming Lighting Co., Ltd. started joint venture on 12 Nov. 1993.Total investment: 96.27mio USDRegistered Capital: 32.09m

2、io USDPhilips holding: 60%Yaming holding: 40% GLS Factory joined in JV on Oct. 1995ChinaMalu,ShanghaiGLS / HAL / HIDHe Tian RoadCFL factoryBeginning of the next yearP&Y HID/GLS/Hal/CFLMalu, ShanghaiVisionP&Y wants to be the biggest lighting factory in the world with high volume, turnover, profitabil

3、ity and market share by the year 2004 with customers longing to buy our products and services and with best customer oriented processes.StrategiesProducts with better quality cost ratio Product portfolio with good brand positioning yielding sufficient brand indexBest-in-class processes in Innovation

4、 to Market, Demand Generation, Order Fulfillment and Customer Service leading to reduction in cost of organization (coo).Manufacturing excellence: Outsourcing and mechanization leading to reduced cost of production and optimal headcountApply B.E.S.T. framework in driving for excellence Factory BBS /

5、 Control Item P&Y BBSGOBACKControl items follow-up table (example) Key Process P&Y TQM Journey P&Y PQA JourneyGOMar. 1994 Philips & Yaming Lighting Co., Ltd. Established 合资公司签约成立 Oct. 1996 HID/CFL certified ISO9002 HID和CFL工厂经过ISO9002认证 Oct. GLS certified ISO9002 GLS工厂经过ISO9002认证Jul. 1997 Launch PQA-

6、90 PQA-90启动 Nov. ISO14001 Certification 经过ISO14001认证Jun. 1998 ISO9001 Certification 经过ISO9001认证Dec. 1999 PQA-90 Pre-peer Audit 进展PQA-90同行预审 Q4 PQA-90 Management Assessment PQA-90管理评审Q2 2000 PQA-90 Peer Audit 进展PQA-90同行审核Dec. 2002 PBE Assessment PBE评审P&Y TQM Journey飞利浦亚明全面质量管理之路Leader指点Customers顾客Sup

7、pliers供应商People人员MANAGEMENTPROCESSPOLICYDEPLOYMENTJul-Oct 2000 1.Follow up corrective actions 2.Mgt. Audit & award certificateMay 2000 1.Action list & follow up 2.Peer Audit 3. Apply for mgt. auditJan-Apr 2000 Dec 1999 1. Action list & follow up 2. Support evidence collection 3. Pre-peer Audit 1. 29

8、 work groups set-up 2. 2nd & 3rd self- assessment 3pany -wide awareness training 1. Launch PQA 2.Awareness training 3. Six PQA teams set-up 4. Write Mgt. Briefing Document 5.1st self-assessmentAug 97-Jul 99Aug-Nov 1999PQA Certification Journey 1.Devis two times visit 2. Action list & follow up 3. 4t

9、h self- assessment 4. Rewrite Mgt. Briefing Document 5. Apply for peer audit 1. 5th self- assessment 2. Action list & follow up 3. Friendly pre-peer auditJun 2000PQA self-assessment trendsBACK P&Y Organization ChartFactoryCCFactoryECFactoryAFDTechnical&ProductionSales&MarketingGM/DGMUnionChief Engin

10、eerHIDGLS/HALCFLStem Workshop No. 3 HID Workshop No. 5 MH Lamp&DT WorkshopHPS-DT Workshop No. 11Glass Workshop No. 1 Export SalesChina East RegionChina North RegionChina south RegionChina Middle RegionGLS Workshop No. 3HAL. HPDT Coil LIW No.5PL/SL Burner Workshop SLE/PLEU Assemble WorkshopF&A Purcha

11、sing DepartmentMarketing / Sales Logistics Dep.QDL/Facility/Maintenance /IT Dep.QDL/Log./Main/HR Product Mgt./ Project Mgt./IEQDL/Log./Fac./Main./Tech.TrainingHR/Product Mgt./ project Mgt./IEQDL/Log./Fac./Main./COLSCHR/Product Mgt./ Project Mgt./IEHR (HR/Mana.Training/Security/Administration)Sales &

12、 Marketing ManagerEast ChinaNorth ChinaSouth ChinaMiddle ChinaMarketingLog.SHAQingdaoAn HuizhejiangJiangsuJiang XiTianjinShenyangHa ErbingXiamengNanningGuangzhouKunmingChongqinWuhanChenduZhenzhouChangshaWu Lu Mu qiXianSales & Marketing Dept.Total:Sales office17 Warehouse14PlannerOutsourcing Company BusinessHPS125w Cost Price Reduction to NLOsHP 250 W Cost Price Reduction to NLOsDE 5