6 Sigma 專案計畫表

1、專案計劃時程專案目標: 目前 Zst:_ 目標 Zst:_流程指標 Ys: (如何衡量?成功的定義?)財務指標: (12個月的節省金額)專案編號: XXX001 專案類型: DMAIC專案名稱: 事業單位: R&D Dept II專案成員:貼一張最能代表你專案的產品、服務或流程圖片專案核淮與啟動:問題描述: (說明問題對顧客與企業目標的影響或設計及市場的機會)專案範圍: (說明那些在範圍內, 那些不在範圍內,防止誤會與期望太高)檢查是否重覆: (是否有其他團隊作過類似的專案? 從過去的經驗與學習記錄中,有哪些是可以應用到本專案的?)Six Sigma專案計畫與核淮表:1問題描述: (5W1H)

2、 專案目標概要: 專案成員名單: 專案盟主: 專案組長:專案成員:專案對企業/組織的影響: 使用工具: 文字摘要/圖例 1.VOC Tools: Survey, Dashboard, Focus Groups, Interviews2.Contain Problem: WWW3.VOC Transfer to CTQAffinity diagram, Pareto charts, Kano Analysis, Fishbone Project Selection Tool4.Team Chart5.High Level Process Map: SIPOC階段開始日期: mm/dd/yyyy階

3、段完成日期: mm/dd/yyyy定義摘要(Define)2我們想要知道什麼? (為何用此工具)找出內外部客戶心聲(VOC)並分析顧客的聲音Tools: Survey, Interview, Focus Group, DashboardGlobal buyersCompliance RequirementBuyerClear process to followSimplify process for productivityExternal Customer VoiceInternal Customer VoiceSupplier Equal opportunity for bid Clear

4、 purchasing process to follow Transaction cost concern Stable financial commitmentLocal CustomerRequestorService & warrant issuesUpgrade information GE Quality and compliance commitmentLegal/Auditor30.13 Supplier RelationshipsPurchasing Process(100.005SO)Just in timeCost effectivenessQuality commitm

5、entD1-1VOC有什麼發現? (運用工具找出什麼重要結果/結論之重點摘要?)3我們想要知道什麼? (為何用此工具)利用最適工具將顧客需要轉換為專案CTQsD1-2VOC轉換CTQs有什麼發現? (運用工具找出什麼重要結果/結論之重點摘要?)YYYYCTSCTSCTQCTQCTQCTQCTQCTQCTQCTQCTQCTQlllllllllllllllProjectsProjectsYYYYYYYYCTSCTSCTQCTQCTQCTQCTQCTQCTQCTQCTQCTQlllllllllllllllProjectsProjectstopictopictopictopicGoal: Increa

6、se Commercial Application of SheetPostingCorrectionserrorfillingoutfoerrorreadingformerrorkeypunchingcomputerclitchbadformsoutdatedguidesoutdatedproceduresdifferentdeptdefiniPersonnelMachinesMaterialsMethodsMeasurementsEnvironmentCause-and-EffectDiagramFredBillAmyCharlieSueBert106432138.523.115.411.

7、57.73.838.561.576.988.596.2100.001020020406080100DefectCountPercentCum%PercentCountParetoExampleImportance of Each Y to the Customer (1 = not important; 10 = very important)3966Description of YsSpeed of ServiceTastePeaceful ambienceCostX IDXsX1Bean Type0909135X2Brew Type9903126X3Amount of Grounds090

8、399X4Cleanliness of shop109057X5Water temperature090399X6Styrofoam vs paper designer cups003972Correlation with Ys (0 = none; 1 =weak; 3 = moderate; 9 = strong)Totals (Priority)魚骨圖Force Field Analysis因果分析矩陣Affinity DiagramPareto AnalysisTree Diagram4專案選擇-要因分析矩陣圖OTD & SMT 專案選擇優先度最高 , 其評分分別為471, 415 ;

9、 其選擇評比最大差異為資料蒐集取得性及關係人贊同 .我們想要知道什麼? (為何用此工具)專案選擇優先度評比D1-3專案選擇5問題描述: (5W1H)What object? What defect?When is it happened?Where is it found?What extend?(問題的嚴重程度)Whom is impactedHow do I know對顧客的影響: Quality:Delivery: Cost:Services:與企業之策略目標或主要目標的關連性:(列出公司的Strategic Objectives或 Key Objectives,並描述本專案所欲解決問題

10、對其影響的程度)策略目標營收成長30%獲利成長30%速度增加30%世界第一IPC製造廠新產品開發第一名關連性99 333貢獻度39333 註: 關係度評比-強(9),中等(3),一些(1), 無關係(0)D2-1問題陳述與界定專案範圍: 符合範圍 超出範圍1.流程: _ _ _2.產品: _ _ _3.服務: _ _ _ _4.區域: _Taiwan factory _ China Factory_ _ 5.其它: _ _ _ _ _6專案目標: (四大指標)D2-2建立目標陳述各項指標計算與換算說明:7專案團隊與分工D2-3選擇專案小組我們想要知道什麼? (為何用此工具)選擇專案小組與定義角色81st side SMT2nd side SMT1st side AOI2nd side AOIATESIPOC工單SOPsNotice材料