SS3000-E-V2-安装维护手册

1、SS3000-E 安装维护手册大唐高鸿数据网络技术股份有限公司© Copyright, 2008目 录1前言31.1版本说明31.2关于本手册31.3读者对象32安装须知33准备工作34安装44.1登录服务器44.2布包44.3执行安装程序44.4选择安装产品要使用的语言84.5选择平台是否计费84.6选择要安装的内容94.7用户基本信息104.8输入产品序列号104.9选择安装位置104.10软交换数据库信息114.11计费数据库信息114.12备份数据库信息124.13计费客户端信息124.14计费服务器信息124.15安装选项一览134.16开始安装134.17安装过程144.

2、18完成安装144.19安装验证154.20License申请174.21安装完成以后的测试184.21.1验证所有进程是否启动正常184.21.2基本业务测试204.21.3计费话单验证204.21.4定时任务验证204.21.5License信息验证205进程列表206卸载过程226.1备份数据库226.2保留原来的语音文件236.3卸载原有SS3000-E程序231 前言1.1 版本说明本手册对应的产品版本为：SS3000-E V2.3.0版。1.2 关于本手册本手册详细对工程人员说明了进行S3000-E进行安装时的前期工作和验证手段。确保S3000-E产品能够在正确的环境和配置下安装成

3、功。如有问题请联系高鸿的客服/销售电话：400-707-8778。1.3 读者对象本手册适用于对SS3000-E进行安装的工程人员。2 安装须知SS3000-E 要求的运行环境如下：PC机硬件要求：Ø CPU要求：酷睿 6300以上Ø 内存要求：2GØ 硬盘要求：160G以上操作系统要求：Redhat Linux AS4（内核版本2.6.9-42）（需要完全安装）SS3000-E产品支持的内核为i686 i386，不支持其他的内核。查看内核的命令为：uname a推荐服务器品牌：IBM、HP、DELL3 准备工作检查服务器的操作系统是否完全安装，一定要确保服务器完

4、全安装！安装前需要到高鸿公司获得SS3000-E的安装包和产品序列号。其中安装包包括install.sh和SS3000-E_V2_Install.tar两个文件，序列号是一串随机的字母与数字组合。4 安装4.1 登录服务器使用root用户登录服务器。4.2 布包将安装包的两个文件install.sh和SS3000-E_V2.0_Install.tar上传到服务器的/root目录下。并在该目录下执行命令chmod +x install.sh。4.3 执行安装程序在/root目录下执行命令./install.sh开始安装，可看到布包信息如下：Disk1/Disk1/InstData/Disk1/I

5、nstData/NoVM/Disk1/InstData/NoVM/install.binDisk1/InstData/Resource1.zipDisk1/InstData/MediaIpertiesDisk1/InstData/VM/Disk1/InstData/VM/install.binjdk-1_5_0_12-linux-i586.binPreparing to install.Extracting the JRE from the installer archive.Unpacking the JRE.Extracting the installation resource

6、s from the installer archive.Configuring the installer for this system's environment.Launching installer.Preparing CONSOLE Mode Installation.=SS3000-E (created with InstallAnywhere by Zero G)-接下来安装人员看到的是产品介绍和权属声明：=Introduction-InstallAnywhere will guide you through the installation of SS3000-E.I

7、t is strongly recommended that you quit all programs before continuing with this installation.Respond to each prompt to proceed to the next step in the installation. If youwant to change something on a previous step, type 'back'.You may cancel this installation at any time by typing 'qui

8、t'.PRESS <ENTER> TO CONTINUE: 输入回车继续：=License Agreement-Installation and use of SS3000-E requires acceptance of the following License Agreement:MindSys END USER LICENSE AGREEMENTIMPORTANT: READ CAREFULLYThis End User License Agreement is a legal agreement between you (either an individual

9、or a single entity) and GOHIGH Corporation for the GOHIGH software that accompanies this protocol, which includes computer software and may include electronic documentation. An amendment or addendum to this protocol may accompany the MindSys Components. YOU AGREE TO BE BOUND BY THE TERMS OF THE APPL

10、ICABLE MindSys END USER LICENSE AGREEMENT AND THIS PROTOCOL BY INSTALLING, COPYING, OR OTHERWISE USING THE MindSys. IF YOU DO NOT AGREE, DO NOT INSTALL, COPY, OR USE THE MindSys COMPONENTS.General.* GOHIGH grants you a license to use the MindSys under the terms and conditionsof the Protocol(which ar

11、e hereby incorporated by reference except as set forth below), and the terms and conditions of any additional end user license agreement ,provided that you comply with all such terms and conditions. To theextent that there is a conflict among any of these terms and conditions applicable to the MindS

12、ys, the following hierarchy shall apply: 1) the terms and conditions of this protocol; 2) the terms and conditions of the amend protocol.PRESS <ENTER> TO CONTINUE:输入回车继续：* The MindSys are protected by copyright and other intellectual property laws and treaties. GOHIGH or its suppliers own the

13、title, copyright, and other intellectual property rights in the MindSys Components. GOHIGH reserves all rights not expressly granted to you in this protocol. The MindSys are licensed, not sold.* Capitalized terms used in this protocol and not otherwise defined herein shall have the meanings assigned

14、 to them in the applicable MindSys protocol.Additional Rights and Limitations.* You may reproduce, install and use one copy of the MindSyson each of your computers that is running a validly licensed copy of the applicable MindSys Software, provided that you use each such additional copy of the MindS

15、ys in accordance with the terms and conditions of this protocol.* Solely for the purpose of preventing unlicensed use of the applicable MindSys, the MindSys may install on your computer technological measures that are designed to prevent unlicensed use, and GOHIGH may use this technology to confirm

16、that you have a licensed copy of the MindSys Software. The update of these technological measures only occurs through the installation of these MindSys Components. The MindSyswill not install on unlicensed copies of the PRESS <ENTER> TO CONTINUE:输入回车继续：MindSys Software. If you are not using a

17、licensed copy of the MindSys Software, you are not allowed to install the MindSys or future MindSys Softwareupdates. GOHIGH will not collect any personally identifiable information from your computer during this process.* You may not reverse engineer, decompile, or disassemble the MindSys Components

18、, including any codecs or protocols associated with the MindSys Components, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. DO YOU ACCEPT THE TERMS OF THIS LICENSE AGREEMENT? (Y/N):如果同意以上条款，输入y继续安装，如果不同意输入n退出安装。4.4 选择安装产品要使用的

19、语言=Get User Input-Enter requested information ->1- Chinese 2- EnglishENTER THE NUMBER FOR YOUR CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT: :选择中文，输入1后回车；选择英文，输入2后回车，直接回车默认选择中文。4.5 选择平台是否计费=Select If Billing -Enter requested information ->1- Billing 2- No BillingENTER THE NUMBER FOR YO

20、UR CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT: : 需要带计费输入1后回车，不需要带计费输入2后回车，直接回车默认选择带计费。4.6 选择要安装的内容=Choose Install Set-Please choose the Install Set to be installed by this installer. ->1- Centrex 2- Billing 3- FullInstallENTER THE NUMBER FOR THE INSTALL SET, OR PRESS <ENTER> TO AC

21、CEPT THE DEFAULT : 选择1只安装内核软交换部分，选择2只安装计费系统，选择3进行完全安装（内核软交换和计费系统）。默认为只安装内核软交换部分。4.7 用户基本信息=Get User Input for register-Enter register informationUSER NAME (DEFAULT: untitled): Company Name (DEFAULT: untitled): Local host IP Address (DEFAULT: ): Monitor IP (DEFAULT: ):输入用户的基本信息，包括

22、用户名称、公司名称、本地地址，debug监控IP等。其中监控IP必须是服务器的真实地址。4.8 输入产品序列号=Enter Serial Number-This installation requires a serial number to continue.Please Enter the Serial Number:输入安装序列号，具体序列号参见附录。4.9 选择安装位置=Choose Install Folder-Where would you like to install? Default Install Folder: /root/SS3000-EENTER AN ABSOLUT

23、E PATH, OR PRESS <ENTER> TO ACCEPT THE DEFAULT :输入要安装的位置，默认为/root/SS3000-E，本系统暂不支持用户自定义安装目录。4.10 软交换数据库信息=Get User Input For Install Ghcentrex DB -Enter requested informationCentrex DB IP (DEFAULT: ): Centrex DB Name (DEFAULT: ss3000e):输入平台数据库的IP和数据库名称，默认IP为，默认数据库名称为ss3000e，本

24、系统暂不支持用户用户自定义数据库名称。4.11 计费数据库信息=Get User Input For Install Billing Database-Enter requested informationBilling DB IP (DEFAULT: ): Billing DB Name (DEFAULT: voss):输入计费数据库的IP和数据库名称，默认IP为，默认数据库名称为voss，本系统暂不支持用户自定义计费数据库名称。4.12 备份数据库信息=The Installer will upgrade the DataBase to Higher V

25、ersion,should backup your own DataBase.The backup file in /var/lib/pgsql.-Enter DataBase name needs to backup,or Enter "skip" to cancel: Backup Database Name (DEFAULT: skip):输入备份数据库名称，默认为不备份。4.13 计费客户端信息=Get User Input For Bill Client -Centrex-Enter Radius requested informationCentrex Addr

26、ess (DEFAULT: ):输入计费客户端的IP，默认为。4.14 计费服务器信息=Get Radius IP Address-Enter requested informationRadius Daemon IP Address (DEFAULT: ):输入radius服务器的IP，默认为。4.15 安装选项一览=Pre-Installation Summary-Please Review the Following Before Continuing:Product Name: SS3000-EInstall Fo

27、lder: /root/SS3000-EDisk Space Information (for Installation Target): Required: 183,315,338 bytes Available: 120,969,908,224 bytesPRESS <ENTER> TO CONTINUE:以上是安装的一些信息，按回车继续。4.16 开始安装=Ready To Install-InstallAnywhere is now ready to install SS3000-E onto your system at the following location: /

28、root/SS3000-EPRESS <ENTER> TO INSTALL:确认安装，按回车开始安装。4.17 安装过程=Installing.-=|=|=|=-|-|-|-安装可能会占用您一段时间，这取决于服务器的配置。4.18 完成安装=Install Complete-Congratulations. SS3000-E has been successfully installed to:/root/SS3000-EYou must Register this product to GOHIGH Company,then restart your computer.PRESS

29、 <ENTER> TO EXIT THE INSTALLER: 输入回车，完成安装。4.19 安装验证重新启动刚刚安装完毕的服务器，验证以下进程是否已经存在：l 查看SS3000-E Web进程Ø 使用命令“ps ef | grep jboss”查看JBOSS进程是否开启rootlocalhost # ps -ef|grep jbossroot 389 1 1 11:48 ? 00:02:09 /root/jdk1.5.0_12/bin/java -server -Djava.library.path=/usr/lib -D=go.sh -Xms1

30、28m -Xmx512m -Djava.endorsed.dirs=/root/SS3000-E/jboss-3.2.7/lib/endorsed-classpath /root/SS3000-E/jboss-3.2.7/bin/run.jar:/root/jdk1.5.0_12/lib/tools.jar org.jboss.Mainroot 5764 4807 0 13:38 pts/0 00:00:00 grep jboss如上所示，第一行显示PID为389的进程为JBOSS进程Ø 如果没有该进程，执行：service jboss startØ 再次查看，确认是否启动

31、成功l 查看计费进程Ø 使用命令“ps ef | grep radius”查看计费进程是否启动rootlocalhost # ps -ef|grep radiusroot 4712 1 0 11:49 ? 00:00:00 /usr/local/bin/radiusd -sroot 5762 4807 0 13:38 pts/0 00:00:00 grep radius如上所示，第一行显示PID为4712的进程为radiusd进程Ø 如果没有，执行：service radius startØ 再次查看，确认是否启动成功l 查看Web进程的保护进程Ø 使用

32、命令“ps ef | grep procp”查看Web进程的保护进程是否开启rootlocalhost # ps ef | grep procproot 4716 1 0 11:49 ? 00:00:06 /usr/local/bin/procproot 5958 4807 0 13:57 pts/0 00:00:00 grep procp如上所示，第一行显示PID为4716的进程为procp进程Ø 如果没有，执行：service procp startØ 再次查看，确认是否启动成功l 查看计费进程的保护进程Ø 使用命令“ps ef | grep radheart

33、”查看后台的保护进程是否开启rootlocalhost # ps -ef|grep radheartroot 3781 1 0 11:48 ? 00:00:00 /usr/local/bin/radheartroot 5960 4807 0 13:57 pts/0 00:00:00 grep radheart如上所示，第一行显示PID为3781的进程为radheart进程Ø 如果没有，执行：service radheart startØ 再次查看，确认是否启动成功l 查看内核进程的保护进程Ø 使用命令“ps ef | grep astheart”查看内核的保护进程

34、是否开启rootlocalhost # ps -ef|grep astheartroot 3833 1 0 11:48 ? 00:00:00 astheartroot 5967 4807 0 13:57 pts/0 00:00:00 grep astheart如上所示，第一行显示PID为3833的进程为astheart进程Ø 如果没有，执行：service ss3000e startØ 再次查看，确认是否启动成功l 查看zaptel模块安装情况Ø 执行命令ztcfg v 查看zaptel是否安装成功。如果安装成功可以看到下面的信息：Zaptel Version:

35、Echo Canceller: MG2Configuration=0 channels configured.如果以上都正常，使用浏览器登录https:/IP:8080/wms，如果能够看到SS3000-E的登录页面，说明安装成功。4.20 License申请步骤一：通过SS3000-E管理界面下载RegFile，邮件发送给高鸿公司。确认安装成功后，使用浏览器登录https:/IP:8080/wms，以root管理员身份首次登陆，将提示如下界面：图4-1 license错误提示点击确定以后出现如下界面，点击下载并保存RegFile文件，把该文件发给高鸿公司：图4-2 licens

36、e文件上传下载界面步骤二：按照高鸿公司License流程提交License申请。把License文件（TimeFile、AuthFile）通过4-1界面上传到SS3000-E的服务器，重新启动服务器。至此，SS3000-E安装完毕。步骤三：License信息验证。以root身份的管理员再次登录https:/IP:8080/wms，点击右上角的关于，看看显示的信息是否与申请的License信息相符。注意事项：由于SS3000-E的license除了绑定mac地址以外，还要验证安装时间等参数，所以客户如果重新安装系统、重新安装平台、更换网卡后原有licesne将失效，必须联系我们的工程人员重新申请

37、license。4.21 安装完成以后的测试安装完成后，在交付用户使用之前，需要进行简单的测试，包括以下内容：4.21.1 验证所有进程是否启动正常l 查看SS3000-E Web进程Ø 使用命令“ps ef | grep jboss”查看JBOSS进程是否开启rootlocalhost # ps -ef|grep jbossroot 3896 1 1 11:48 ? 00:02:09 /root/jdk1.5.0_12/bin/java -server -Djava.library.path=/usr/lib -D=go.sh -Xms128m -Xmx51

38、2m -Djava.endorsed.dirs=/root/SS3000-E/jboss-3.2.7/lib/endorsed -classpath /root/SS3000-E/jboss-3.2.7/bin/run.jar:/root/jdk1.5.0_12/lib/tools.jar org.jboss.Mainroot 5764 4807 0 13:38 pts/0 00:00:00 grep jboss如上所示，第一行显示PID为3896的进程为JBOSS进程Ø 如果没有该进程，执行：service jboss startØ 再次查看，确认是否启动成功l 查看SS

39、3000-E内核进程Ø 使用命令“ps ef | grep ghconsole”查看后台进程是否开启rootlocalhost # ps -ef|grep ghconsoleroot 3794 1 0 11:48 ? 00:00:00 ghconsoleroot 5760 4807 0 13:38 pts/0 00:00:00 grep ghconsole如上所示，第一行显示PID为3794的进程为ghconsole进程Ø 如果没有该进程，执行：ghconsoleØ 再次查看，确认是否启动成功l 查看计费进程Ø 使用命令“ps ef | grep rad

40、ius”查看计费进程是否启动rootlocalhost # ps -ef|grep radiusroot 4712 1 0 11:49 ? 00:00:00 /usr/local/bin/radiusd -sroot 5762 4807 0 13:38 pts/0 00:00:00 grep radius如上所示，第一行显示PID为4712的进程为radius进程Ø 如果没有，执行：service radius startØ 再次查看，确认是否启动成功l 查看Web进程的保护进程Ø 使用命令“ps ef | grep procp”查看Web进程的保护进程是否开启r

41、ootlocalhost # ps ef | grep procproot 4716 1 0 11:49 ? 00:00:06 /usr/local/bin/procproot 5958 4807 0 13:57 pts/0 00:00:00 grep procp如上所示，第一行显示PID为4716的进程为procp进程Ø 如果没有，执行：service procp startØ 再次查看，确认是否启动成功l 查看计费进程的保护进程Ø 使用命令“ps ef | grep radheart”查看后台的保护进程是否开启rootlocalhost # ps -ef|gr

42、ep radheartroot 3781 1 0 11:48 ? 00:00:00 /usr/local/bin/radheartroot 5960 4807 0 13:57 pts/0 00:00:00 grep radheart如上所示，第一行显示PID为3781的进程为radheart进程Ø 如果没有，执行：service radheart startØ 再次查看，确认是否启动成功l 查看内核进程的保护进程Ø 使用命令“ps ef | grep astheart”查看内核的保护进程是否开启rootlocalhost # ps -ef|grep asthear

43、troot 3833 1 0 11:48 ? 00:00:00 astheartroot 5967 4807 0 13:57 pts/0 00:00:00 grep astheart如上所示，第一行显示PID为3833的进程为astheart进程Ø 如果没有，执行：service ss3000e startØ 再次查看，确认是否启动成功4.21.2 基本业务测试通过网管页面添加两个号码，并为它们增加账户、配置费率等计费信息。使用任意sip终端向服务器注册这两个号码，直接拨打，查看是否能通，接通后媒体传输是否正常。4.21.3 计费话单验证登录计费页面https:/IP:80

44、80/web，查看刚刚进行的通话是否已经产生话单，计费是否准确。4.21.4 定时任务验证执行命令crontab l ，可以看到如下信息：30 01 * * * /usr/local/bin/vosstask.sh30 02 * * * /usr/local/bin/del_file30 04 * * * /sbin/pidof java|xargs /bin/kill -94.21.5 License信息验证以root身份的管理员登录https:/IP:8080/wms，点击右上角的关于，看看显示的信息是否与申请的License信息相符。5 进程列表l 查看SS3000-E Web进程

45、16; 使用命令“ps ef | grep jboss”查看JBOSS进程是否开启rootlocalhost # ps -ef|grep jbossroot 3896 1 1 11:48 ? 00:02:09 /root/jdk1.5.0_12/bin/java -server -Djava.library.path=/usr/lib -D=go.sh -Xms128m -Xmx512m -Djava.endorsed.dirs=/root/SS3000-E/jboss-3.2.7/lib/endorsed -classpath /root/SS3000-E/jboss

46、-3.2.7/bin/run.jar:/root/jdk1.5.0_12/lib/tools.jar org.jboss.Mainroot 5764 4807 0 13:38 pts/0 00:00:00 grep jboss如上所示，第一行显示PID为3896的进程为JBOSS进程Ø 如果没有该进程，执行：service jboss startØ 再次查看，确认是否启动成功l 查看SS3000-E内核进程Ø 使用命令“ps ef | grep ghconsole”查看后台进程是否开启rootlocalhost # ps -ef|grep ghconsoleroo

47、t 3794 1 0 11:48 ? 00:00:00 ghconsoleroot 5760 4807 0 13:38 pts/0 00:00:00 grep ghconsole如上所示，第一行显示PID为3794的进程为ghconsole进程Ø 如果没有该进程，执行：ghconsoleØ 再次查看，确认是否启动成功l 查看计费进程Ø 使用命令“ps ef | grep radius”查看计费进程是否启动rootlocalhost # ps -ef|grep radiusroot 4712 1 0 11:49 ? 00:00:00 /usr/local/bin/r

48、adiusd -sroot 5762 4807 0 13:38 pts/0 00:00:00 grep radius如上所示，第一行显示PID为4712的进程为radius进程Ø 如果没有，执行：service radheart startØ 再次查看，确认是否启动成功l 查看Web进程的保护进程Ø 使用命令“ps ef | grep procp”查看Web进程的保护进程是否开启rootlocalhost # ps ef | grep procproot 4716 1 0 11:49 ? 00:00:06 /usr/local/bin/procproot 5958

49、 4807 0 13:57 pts/0 00:00:00 grep procp如上所示，第一行显示PID为4716的进程为procp进程Ø 如果没有，执行：service procp startØ 再次查看，确认是否启动成功l 查看计费进程的保护进程Ø 使用命令“ps ef | grep radheart”查看后台的保护进程是否开启rootlocalhost # ps -ef|grep radheartroot 3781 1 0 11:48 ? 00:00:00 /usr/local/bin/radheartroot 5960 4807 0 13:57 pts/0 00:00:00 grep rad