xx公司的平衡记分卡与核心流程介绍ppt课件

1、PhilipsLightingCompany Confidential：t./ ；:；2PhilipsLightingCompany ConfidentialPhilips & Yaming Lighting Co., Ltd.PhilipsLightingCompany Confidential P&Y Main Products P&Y Creation Where we are. P&Y Vision & StrategyPhilipsLightingCompany ConfidentialGLS & HAL. Lamp PhilipsLightingCompany Confidenti

2、alCFL Products节能灯节能灯PhilipsLightingCompany ConfidentialHID Products高强度气体放电灯高强度气体放电灯PhilipsLightingCompany Confidential Philips and Yaming Lighting Co., Ltd. started joint venture on 12 Nov. 1993.Total investment: 96.27mio USDRegistered Capital: 32.09mio USDPhilips holding : 60%Yaming holding : 40% G

3、LS Factory joined in JV on Oct. 1995PhilipsLightingCompany ConfidentialChinaMalu,ShanghaiGLS / HAL / HIDHe Tian RoadCFL factoryBeginning of the next yearP&Y HID/GLS/Hal/CFLMalu, ShanghaiPhilipsLightingCompany ConfidentialVisionP&Y wants to be the biggest lighting factory in the world with high volum

4、e, turnover, profitability and market share by the year 2004 with customers longing to buy our products and services and with best customer oriented processes.StrategiesProducts with better quality cost ratio Product portfolio with good brand positioning yielding sufficient brand indexBest-in-class

5、processes in Innovation to Market, Demand Generation, Order Fulfillment and Customer Service leading to reduction in cost of organization (coo).Manufacturing excellence: Outsourcing and mechanization leading to reduced cost of production and optimal headcountApply B.E.S.T. framework in driving for e

6、xcellencePhilipsLightingCompany Confidential Factory BBS / Control Item P&Y BBSPhilipsLightingCompany ConfidentialScorecardStrategic Success FactorPerformance MeasureOwnerActual 99Q1 00ActBU Q2 00BU Q3 00BU Q4 00Target 03FinancialEconomic Profit RealisedUSD mlnLudo1.74-3.97-0.831.153.1910.19SalesUSD

7、 mlnWang8023436385130IfoUSD mln7.22.34.36.31013.00Working capital%age of activitiesPeter14.4%9.8%8.3%8.6%7.8%0.5%FSP GLS A60USD (100 PCS)Rob12.8910.9810.8010.5010.006.40Sales/WagebillMei8.038.158.648.478.5810.76CashflowUSD mlnPeter12.070.239.6012.5310.0321.97CustomersMarket Share%age HID (by quantit

8、y)Stella17.918.218.71919.424.5%age HID (by value)Stella37.53839.24040.942.5%age HAL (By value)Stella557.68.81020Delivery PerformanceICSLSharon989598989898RLIPHelen 958395959595Complaints%age resolved in 21daysHelen 959595959595Brand IndexIndex valueStella111111Customer SatisfactionScoreStella9570959

9、59595ProcessesMarketingNew Product launchStella111111PurchasingSaving on total BOMPeter/Inge174.9011182819BOM Saving% of Purchasing value Peter/Inge5.24%5.9%7.0%7.0%7.0%4%Saving on NPR (real+Bug)Peter/Inge40.823594DPOPeter/Inge34.544404040DSOPurchasingSurvey tools scorePeter/Inge235558Cycle Time%age

10、 reductionCycle Time MeasureDays HIDDavid25262114147Days CFLEcho32351414147Days GLSSharon7.67.54322ManufacturingSurvey tools scoreFM4.64.75.566.57.5ITMSurvey tools scoreGuan Y/Fred4255.569MarketingSurvey tools scoreStella11114LearningOrganisation capabilityPBE SCOREDong JMPQA Paudit400700BEST traini

11、ng ME1Ludo000011ME2Ludo434555QIC participation%age of populationFM321532343550Leadership competencies%age of populationLi ZJ0006612PhilipsLightingCompany ConfidentialPhilips & Yaming Lighting Co., Ltd. 飞利浦亚明照明有限公司PYTQ002-04(02/00)Control Items Follow-up Table 控制项目汇总跟踪表控制项目汇总跟踪表Dept 部门部门/Section 科室科室

12、/Group 小组小组: 成本降低成本降低COST REDUCTIONW.S.10 HID FACTORYHIDObjectiveY2K Dept Obj.Improvement ActionControl ItemOwnerTraffic工厂目标 2000年部门目标改进行动控制项JFMQ1AMJQ2JASQ3ONDQ4YTD 负责人负责人交通灯交通灯12345678910 11 12Big lamp making :大功率成灯大功率成灯灯芯产能提高1.将附加值不高的工序交于供应商操作P0%17%33%Worthless work finished by supplierA0%0%0%0%0%

13、0%2.减少装架焊点装架速度提高P0%6.4%6.4%16%Reduce weld spotRaise weldingcap.A0%0%0%0%6.4% 6.4%MH-DT:金卤灯内胆金卤灯内胆1.新增一条包括接管、四头机封车和排气车的生产线，专用于生产MH250W175/250W产能提高P0%0%0%100%Add one more production line includingtubulation,4-heads pinch machine &exhaust machine to produce MH250WEnlargedcapacity ofMH175/250WA0%0%0%0%0

14、%0%2.改造一台机封车，并改造现有排气车生产小功率产能提高P0%0%0%40%Add one pinch machine & revamp theexhaust machine for LMHRaise capacity A0%0%0%0%0%0%3.改进喷涂车效率提高P0%0%40%80%Revamp endcoating machineRaise efficiency A0%0%0%0%0%0%4.新增及改进老练台老练/排气产能比P0.60.600.700.80Add & improve the seasoning benchSeasoning/pumpingA0.60.60.60.60

15、.60.65.减少停机率停机率P8%5%Reduce breakdown timeShutdown time A13%10%7%8%5%6%4%6.多岗位培训百分比P304050Operator-skill trainningPercentage A21%21%32%30%35% 35%Chen,Z.XSong BoShi,X.FWang,YSong,JBian,Z.RWang,YWang YuMonthly / Quarterly 每月每月/每季度每季度Costreduction成本降成本降低低Raise stemmakingPhilipsLightingCompany Confidenti

16、al Key Process P&Y TQM Journey P&Y PQA JourneyPhilipsLightingCompany Confidential飞亚业务过程飞亚业务过程P&Y Business ProcessesITM产品创新ProductManagement产品管理Market & SalesPlanning市场和销售计划MarketingStrategy营销策略MarketStrategy市场战略MarketPlan市场计划ProjectRequire-ment项目要求Purchasing & Supply SourceSelection采购和供应源选择Commodity

17、strategies商品策略Pricing BrandPositioningMarcom价格品牌定位ProductLaunching产品推出New Product新产品Sales Logistics & Order Desk销售后援和定单处理Order Acquisition定单获取Warehousing &Distribution仓储Invoicing &Collection开票和收款JV Complaint Handling公司抱怨处理Complain抱怨Settlement解决HR人事QualityManagement质量管理F&A财务IT信息技术OEMSources定牌来源Factor

18、y工厂工厂HIDGLS/HALCFLMaterial材料SUPPORT PROCESSES 支持过程支持过程Market市场市场经销商Dealers分销商Sub-dealers零售商RetailersPurchaseorder &contract采购定单及合同Partner伙伴BOM 3Perfer优选BOM 40NPR 6Commercial商业BOM 130NPR 483Suppliers供应商供应商JV Sales270Mio RMB174 dealers500 sub-dealersPETSCO Sales180Mio RMBExport Sales324Mio RMBOutsourc

19、ing外购EnvironmentManagement环境NLO Order NLO定单JV Order公司定单MTP中短期计划Supply of goods供货Stock Info库存信息Stock Replenishment库存补充Orders定单Existing Product现有产品Sales Plan Deployment销售计划展开Bill of landing提单Invoice开票Money收款Info/Reply 信息/回复NLO Complaint to CRS NLO抱怨入CRS系统公司销售队伍销售额2亿7 千 万元人民币174个经销商500个分销商PETSCO销售额1亿8

20、千 万元人民币外销3 亿2千4 百 万元人民币DEMAND GENERATION PROCESS 需求产生过程需求产生过程ORDER FULFILLMENT PROCESS 定单实现过程定单实现过程CUSTOMER COMPLAINT PROCESS 顾客抱怨过程顾客抱怨过程Purchasingrequirement 采 购 要 求Market plan 市 场 计 划New product concept 新 产 品 概 念Purchasinginfo 采 购 信 息Design设计Info信息PhilipsLightingCompany ConfidentialSUPPLIERCUSTOM

21、ERNLOSALES LOGIPLCCAPACITYPLANNINGLAMPS & COMPONENTSREQUIREMENT PLANNINGSHORT TERMPLANNING LAMPSSHORT TERMPLANNING COMPONENTSMED. TERMPLANS FOR LAMPSMED. TERMPLAN FOR COMPONENTSPROCUREMENTLOCALIMPORTINCOMINGINSPECTIONPROD.WAREHOUSEDISTRIBUTIONQCQCCOMPLAINT ANALYSIS ANDCORRECTIVE ACTIONWARE-HOUSERECE

22、IPTP&Y CFL FACTORY PROCESSES*COMP. STOCKP.O.3Month FORE CAST3Month FORECASTCOMPONE NTSANNUALPL ANOTHER COUNTRY ORDE ROEMSUPPLIER*CLI P*OLT*F.G. STOCK*VE NDOR RAT ING SCORE*REPLY TIMELOGISTICSLOCAL ORDERHRQAF&ASUPPORT PROCESSESFACI-LITYMAINT.*DPPM*DPPMPROD UCTMANAGEMENTP.O.3Month FORE CASTPLANNING &

23、PROCUREMENT PROCESSDELIVERY PROCESSCOMPLAINT HANDLINGPROCESS*W.S. CLIP*PPM*ProductivityPhilipsLightingCompany ConfidentialMar. 1994 Philips & Yaming Lighting Co., Ltd. Established 合资公司签约成立合资公司签约成立 Oct. 1996 HID/CFL certified ISO9002 HID和和CFL工厂经过工厂经过ISO9002认证认证 Oct. GLS certified ISO9002 GLS工厂经过工厂经过I

24、SO9002认证认证Jul. 1997 Launch PQA-90 PQA-90启动启动 Nov. ISO14001 Certification 经过经过ISO14001认证认证Jun. 1998 ISO9001 Certification 经过经过ISO9001认证认证Dec. 1999 PQA-90 Pre-peer Audit 进展进展PQA-90同行预审同行预审 Q4 PQA-90 Management Assessment PQA-90管理评审管理评审Q2 2000 PQA-90 Peer Audit 进展进展PQA-90同行审核同行审核Dec. 2002 PBE Assessmen

25、t PBE评审评审 Leader指点指点Customers顾客顾客Suppliers供应商供应商People人员人员MANAGEMENTPROCESSPOLICYDEPLOYMENTPhilipsLightingCompany ConfidentialJul-Oct 2000 1.Follow up corrective actions 2.Mgt. Audit & award certificateMay 2000 1.Action list & follow up 2.Peer Audit 3. Apply for mgt. auditJan-Apr 2000 Dec 1999 1. Ac

26、tion list & follow up 2. Support evidence collection 3. Pre-peer Audit 1. 29 work groups set-up 2. 2nd & 3rd self- assessment 3pany -wide awareness training 1. Launch PQA 2.Awareness training 3. Six PQA teams set-up 4. Write Mgt. Briefing Document 5.1st self-assessmentAug 97-Jul 99Aug-Nov 1999PQA Ce

27、rtification Journey 1.Devis two times visit 2. Action list & follow up 3. 4th self- assessment 4. Rewrite Mgt. Briefing Document 5. Apply for peer audit 1. 5th self- assessment 2. Action list & follow up 3. Friendly pre-peer auditJun 2000PhilipsLightingCompany ConfidentialAssessmentDateUnit/NameAll

28、Categories Category 1 Category 2 Category 3 Category 4 Category 5 Category 6Assessment 1Dec.98P&Y631212155154Assessment 2Sept.99P&Y922320198184Assessment 3Dec.99P&Y10623232112225Assessment 4Apr.00P&Y132272723192511Assessment 5May 00P&Y148333024232711Number of Elements Scoring Green020406080100120140

29、160All CategoriesCategory 1Category 2Category 3Category 4Category 5Category 6Ass.1 P&Y Dec.98Ass.2 P&Y Sept.99Ass.3 P&Y Dec.99Ass.4 P&Y Apr.00Ass.5 P&Y May 00BackPQA self-assessment trendsPhilipsLightingCompany ConfidentialFactoryCCFactoryECFactoryAFDTechnical&ProductionSales&MarketingGM/DGMUnionChi

30、ef EngineerHIDGLS/HALCFLStem Workshop No. 3 HID Workshop No. 5 MH Lamp&DT WorkshopHPS-DT Workshop No. 11Glass Workshop No. 1 Export SalesChina East RegionChina North RegionChina south RegionChina Middle RegionGLS Workshop No. 3HAL. HPDT Coil LIW No.5PL/SL Burner Workshop SLE/PLEU Assemble WorkshopF&A Purchasing DepartmentMarketing / Sales Logistics Dep.QDL/Facility/Maintenance /IT Dep.QDL/Log./Main/HR Product Mgt./ Project Mgt./IEQDL/Log./Fac./Main./Tech.TrainingHR/Product Mgt./ p