基础类人力资源培训

1、Training Human Resources人力资源培训 Training is something we hope to integrate into every managers mindset。 Chris Landauer 我们希望培训这一理念根植于每一位管理者的观念之中。The Nature of Training培训的本质 Training is a process whereby people acquire capabilities to aid in the achievement of organizational goals. 培训是指这样一个过程，在这个过程中受训人

2、员掌握有助于其完成组织目标的技能。 培训就是使受训人员通过有计划的、连续的系统学习，而培训就是使受训人员通过有计划的、连续的系统学习，而获得获得“知识、技能、态度、行为知识、技能、态度、行为”的定向改进的行为过程的定向改进的行为过程，以使其能够按照预期的标准或水平完成所承担或将要承，以使其能够按照预期的标准或水平完成所承担或将要承担的工作任务。担的工作任务。 培训经理全书（李桥培训经理全书（李桥/ /曲军编著，海天出曲军编著，海天出版社）版社） 培训这个词，从字面上可以拆成两个字，就是培和训培训这个词，从字面上可以拆成两个字，就是培和训。培是培养，训是训练。培是培养，训是训练。培养人才需要长期

3、的过程。培养人才需要长期的过程。相对而言，训练是短期的，通过各种有效的训练，来达到相对而言，训练是短期的，通过各种有效的训练，来达到培养人才的目的，因此不能把这两个词对立起来。不论是培养人才的目的，因此不能把这两个词对立起来。不论是培养还是训练，目的是让员工养成良好的工作习惯，在员培养还是训练，目的是让员工养成良好的工作习惯，在员工自身发展的同时，也为企业的发展作出贡献，真正体现工自身发展的同时，也为企业的发展作出贡献，真正体现企业和员工之间合作伙伴的关系。企业和员工之间合作伙伴的关系。 解密三星培训之道（张正顺著，机械工解密三星培训之道（张正顺著，机械工业出版社）业出版社）The conte

4、xt of training Organizational competitiveness and training 培训与组织竞争力 Training as a revenue source 培训作为一种收入来源 Integration of job performance, training, and learning 整合绩效、培训与学习Organizational competitiveness and Organizational competitiveness and trainingtraining培训与组织竞争力培训与组织竞争力 Maintaining and updating

5、 employees capabilities and equipping them with the KSAs（knowledge， skill，attitude） needed to compete efficiently. 维护并更新员工技能，使员工具备知识、技能以及态度全方位的能力，提高竞争力。 Facilitating the retention of employees 留住员工Training as a revenue sourceTraining as a revenue source 培训作为一种收入来源培训作为一种收入来源 Some firms bundle trainin

6、g as part of sales packages of products and services for customers Customer satisfaction and loyalty increased Customer retention and enhance future sales revenuesIntegration of job performance, training, and learning整合绩效、培训与学习 Linkage between training and job performance is vital-air line undergo r

7、egular safety training 培训与工作绩效的联系至关重要航空公司的安全培训 Seeking more authentic training experience ,using real business problem-GE management training 寻求更加真实的培训，运用现实的商业问题通用电器的管理培训Training and performance consultingTraining and performance consulting培训与绩效咨询培训与绩效咨询 Performance consulting is a process in which

8、a trainer (either internal or external to the organization) and the organizational client work together to boost workplace performance in support of business goals. 绩效咨询是指这样一个过程， 在这个过程中培训师（组织内部或者外部的）与组织当事人共同努力提高工作绩效以推动商业目标的实现。Desired Organizational Results预期效果Actual Organizational Results实际效果Desired

9、 Employee Performance预期员工绩效Actual Employee Performance实际员工绩效Performance Consulting Needs Analysis绩效咨询需要分析Non-training Actions非培训行为Training Actions培训行为IntegratingTrainingResponsibilities整合培训职责整合培训职责to integrate training that bolsters both individual employee and organizational performanceHRstaffandtr

10、ainersOperatorsmanagersPartners The unit often operates with a more long-range view of employee training and development for the entire organization than do individual operating managers.TypicalDivisionofHRResponsibilitiesTrainingHRManagersPrepare skill-training materials.Provide technical informati

11、on.Coordinates training efforts.Monitor training needs.Conducts or arranges for off-the-job training.Conducts and monitor continuing on-the-job training.Coordinates career planes and employee development efforts.Continually discuss employees growth and future potential.Provide input and expertise fo

12、r organizational development.Participate in organizational change efforts.ChiefLearningOfficers（CFO）首席学习官首席学习官Chief Learning Officers （CFO） Chief Knowledge Officer (CKO)Strategic leaderDemonstrate a high comfort levelStrategicTraining战略培训战略培训Business StrategicStrategic trainingDevelop employee capab

13、ilitiesEncourage changePromotes continuous learningCreates/shares new knowledgeFacilitates communicationTraining Strategies and ActivitiesLinkingTrainingtoBusinessStrategies将培训同企业战略相结合将培训同企业战略相结合Low-cost leader business strategy 低成本领先战略Differentiation business strategy 差异化战略Low-cost leader business

14、strategy 低成本领先战略Alow-costleaderbusinessstrategyattemptstoincreasemarketsharebyfocusingonthelowcostofthefirmsproductsorservices,comparedtocompetitors.e.g.Wal-Mart,Bicpens,SouthwestAirlinesDifferentiation business strategy 差异化战略 Firms with differentiation business strategy try to make their products o

15、r services different from others in the industry in terms of quality, exceptional service, new technology, or perceived distinctiveness.e.g.Rolex watches, Mercedes autos, Maytag products 格林尼治型格林尼治型探险家型探险家型日志珍珠淑女型日志珍珠淑女型The firms training efforts emphasize the need for training programs and activitie

16、s to support the firms business strategy.DevelopingaStrategicTrainingPlan战略培训计划的开发战略培训计划的开发 Strategize Plan Organize JustifyStrategizehow to link ,with management, an eye toward employee and organizationPlanPositive resultsObjectives and expectations of training should be identified and specific, me

17、asurable learning objectivesOrganizeThe training must organized by deciding how the training occurobtaining the resources needed, and developing the training interventionJustifyMeasuring and evaluating the extend to which training meets the objects set will legitimize training efforts.Past mistakesB

18、enefits of strategic training HR and training professionals get involved with the business Avoid hottest/latest type of training gimmick ?OperatingmanagersOrganizationalresultsTheTrainingProcess培训过程培训过程DESIGNPretest traineesSelect training methodsPlan training contentASSESSMENTAnalyze training needs

19、Identify training objectives and criteriaEVALUATIONMeasure training esCompare es to objectives/criteriaDELIVERYSchedule trainingConduct trainingMonitor trainingTraining Needs Assessment 培训需求估测Training is designed to help the organization plish its objectives. Assessing organizational training needs

20、represents the dignostic phase of setting training objectives.设计培训是为了帮助企业完成目标。企业培训需求估测就是设立培训目标的诊断阶段。Individual employee source雇员个人资料雇员个人资料tests测试，测试，questionnaires问卷问卷, records记录，记录，attitude surveys态度调态度调查查,assessment centers估测中心，估测中心，performance appraisals绩效评价绩效评价Job-based sources任务分析资料任务分析资料employ

21、ee KSAs雇员知识，技能，能力雇员知识，技能，能力job specification工作具体细节工作具体细节Organization-wide sources企业范围内的资料企业范围内的资料grievances不满情绪，不满情绪，observation观察，观察，accident事故，事故，complaint抱怨，抱怨，waste/scarp废物废物/废料，废料， exit interviews辞职会见辞职会见,training observation培训观察，培训观察，equipment use装备使用数据装备使用数据Sources of Training Needs Assessmen

22、t培训需求估测资料Establish training objectives and priorities(分清轻重缓急) Must be established by identifying a gap analysis必须根据缺口分析来确定 Training objectives and priorities are set to close the gap培训目标及优先情况用来填补缺口Three types of training objectives Knowledge: impart cognitive information and details to trainees （知识：

23、教授受训者认知信息和细节） Skill: develop behavior changes in how jobs and task requirements are performed （技能：在工作和任务要求方面做出动作调整） Attitude: create interest in and awareness of the importance of training （态度：引导员工对培训的兴趣及对培训重要性的认识）Training Design培训设计Learning Effective training design considers learning concepts, leg

24、al issues, and different approaches to training.Learning Learner Readiness学习的心理准备状态Learning Styles学习模式Learner Readiness学习的心理准备状态Self-efficacy 自我效能Ability to Learn 学习能力Motivation to Learn 学习动机 Offer remedial training to people in their current workforce who need it. 向有需求的现有工人提供辅导培训 Hire workers they

25、know ar deficient and then implement specific work-place training. 聘请工人，但由于了解这些人有不足之处，对他们进行有针对性的职业培训 Work with schools to help better educate people for jobs. 与学校合作，对工人进行更专业的职业培训AbilitytoLearn学习能力学习能力MotivationtoLearnSelf-EfficacyMotivationtoLearnSelf-EfficacyMotivationtoLearnSelf-EfficacyMotivation

26、toLearn A persons belief that he/she can successfully learn the training program contentSelf-Efficacy自我效能自我效能MotivationtoLearn学习动机学习动机 A persons desire to learn trainingReinforcement and Immediate Confirmation强化及即时确认Adult Learning 成人学习Behavior Modeling 行为模仿Learning Styles学习模式Learning StylesA series

27、of theories suggesting systematic differences in individuals natural or habitual pattern of acquiring and processing information in learning situations. TactileLearning/KinestheticLearningVisuallearningAuditorylearningVisualLearning视觉模式视觉模式A teaching and learning style in which ideas, concepts, data, and other information are associated with images and techniquesAuditoryLearning听觉模式听觉模式 A learning style in which a person