企业资源规划系统

1、Enterprise Resource Planning System 企業資源規劃系統December 26, 2001 AGENDAnCRM-ERP-SCM RelationshipnWhat is “ERP”？nMajor Functions of ERPnFrom MRP to ERPnMRPnMRP IInERPERP-MES-Control Data FlowERP ImplementationCritical Factors of ERP ImplementationHow to Choose ERP System?What is “SAP”?How much does SAP

2、R/3 cost?SAP R/3 Integration ModelCRM-ERP-SCM RelationshipCustomer Contact CenterCRMERPe-business InfrastructureSCMBusiness IntegrationMarketingProduct SupportSalesServiceDeliveryCustomer Data Storage and AnalysisWhat is “ERP”?nEnterprise Resource Planning 企業資源規劃n由Gartner Group於90年代初首先提出的。該機構認為ERP在功

3、能上超過MRP，除了資訊科技以外，它還使用人工智慧，具有模擬的能力，應用在專案管理，內部各功能的整合，品質管理，外部與客戶供應商的整合，可視需要製作各式報告等。nAPICS：一個會計導向的資訊系統用來確認和規畫為了接受、製造、運送和結算客戶訂單所需的整個企業的資源。n狹義的ERPn支援企業內部決策的交易管理系統n廣義的ERPn整合外部資訊的企業經營管理系統Major Functions of ERPn整合業務系統n整合資料庫n業務流程最佳化n利用參數指定進行開發n群組軟體互動n開放性n全球化n具備EDI能力n經營資訊系統(Executive Information System)From MR

4、P to ERPMRPMaterial Requirement PlanningMRP IIManufacturing Resource PlanningERPEnterprise Resource PlanningProductionOrientedEnterpriseOrientedMRPnMaterial Requirements Planning 物料需求規劃客戶訂單物料需求計劃物料需求計劃MRPMRP用料表BOM庫存INV採購製造MRP IInManufacturing Requirements Planning II 製造資源規劃用料表工程資料途程工作中心庫存營運計劃銷售計劃生產計

5、劃主生產排程MPS物料需求計劃MRP採購應收帳款製造成本會計總帳/企業經營績效應收帳款資源規劃粗略產能規劃 RCCP產能需求規劃 CRP固定資產人力資源ERPn多廠（一個以上生產基地）n多種幣值的轉換n與客戶端的資訊整合n與供應商的資訊整合製造資源規劃 (MRPII)製造資源規劃 (MRPII)銷售/需求規劃生產計劃主生產排程 MPS物料需求計劃 MRP產能需求計劃 CRP存貨管理現場控制應收/應付帳款成本總帳人力資源企業績效評估多廠生產資訊科技供應鏈管理企業人力資源整合財務功能售後服務客戶關係管理CRM工程製造執行系統MES生產排程系統APS品質管理維修管理ERP-MES-Control D

6、ata FlowMPRII/ERPForecastingCostingProduction PlanningProduct DefinitionProcess DefinitionSOPHuman ResourcesInventory ManagementPurchasingDistributionMESResource Alloc./StatusOperations SchedulingProduction DispatchingDocument ControlData Collection/Acq.Labor ManagementWIP Status/TraceabilityQuality

7、 ManagementPerformance AnalysisProcess ManagementProduct Trackingand GenealogyMaintenanceManagementOrder Status/COmpletions/Start-Due-EndResource Status/UsageLabor Status/UsageMaterial Status/UsageActual BOM/Formula/Recipe/Drawing/Part ProgramActual Routing/ProcessProduct Genealogy/Traceability/As B

8、uilt InformationScrap/WasteProduct DemandBOM/Formula/Recipe/Drawing/Part ProgramResourcesRouting/ProcessLabor CharacteristicsInventory StatusSOP, HEALTH, WORK InstructionsMonitoring & SensingProcessEquipmentEnvironmentLaborMaterialControlMachine ControlRegulatory ControlRealtime QCAdvanced Proce

9、ss ControlsOperationsProcess SequencingMachine & Process InstructionsLabor InstructionsHuman Machine InterfacingSafetyMaintenanceProcess Instructions: Recipes,Work Instructions, Part Programs,Order Specific, MachineUtilization, Work CertificationRequirementsOperator Instructions: Scheduled(predi

10、ctive) & PreventativeMaintenance,Material Safety Instructions(documents), Machine OperationInstructions (documents)Drill Down (inquiries) StatusProcess StatusBatch End ReportsAd Hoc InquiresMaterials AnalysisEvents: Time/Date/Lot/AlarmsData Collected from MonitoringFunctions: Process, Equipment,

11、Environment, Labor, Material, ProductParametersFocus:CustomerDecision Location:OfficeFocus:ProductDecision Location:FactoryFocus:ProcessDecision Location:Shop Floor/Plant FloorPlanningExecutionControlERP Implementationn人的推動方面n強而有力的領導者n公司成立再造委員會，成立ERP工作小組，跨部門推動n由上而下 充分授權n妥善借重外力 加速完成n分析企業組織方面n分析企業目標與與

12、核心策略n建構組織的商業架構n定義組織功能及機制n評析現有組織功能上不足之處n調整企業流程以符合ERP系統功能Critical Factors of ERP Implementationn專注在基礎要件n雇用有經驗的專案經理n要求供應商的參與n維持專案的主控權n重新考核專案的功能和先後順序n必要時重訂期望n清晰的定義策略性的應用或產品的介面及延伸How to Choose ERP System?n功能n前瞻性支援n售後服務與支援n使用介面n費用n廠商存活力What is “SAP”?nSystem, Applications and Products in Data ProcessingnSA

13、G AG was founded in Germany, 1972nthe worlds largest inter-enterprise software companynthe worlds third-largest independent software suppliernemploys over 27,800 people in more than 50 countriesn10 million users, 36,000 installations, 1,000 partners, 21 industry solutionsn1995: US$4 billion; 1997: U

14、S$10 billion; 2000: US$15.5 billion; 2002: US$52 billionnmore than 1,000 predefined business processesnmore than 10,000 tables nmajor product: SAP R/3How much does SAP R/3 cost?nNT$20,000,000 for 100 authorized usersnNT$40,000,00080,000,000 for consulting servicenNT$5,000,00020,000,000 for hardware spendingnAnother NT$?0,000,000 for new employee hiring and trainingSAP R/3 Integration ModelFIFinancialAccountingCOControllingAMFixed