一、导游基础部分

1、%1. 导游基础部分1、what types of typical landscape in qinghai?mountain landscape, sandy landscape, mountain glaciers , danxia landform, yardan landform, gorge landform2、what mountains are respectively in the north and south part of qinghai province?qi 1 ian and ar jin mountain in north, and tanggula mounta

2、in in south.3、what is the basic features of landscape of china?west to east like a ladder and various terrain but mainly to mountain.4、where are the highest and lowest points in qinghai province?the highest point is bukedaban peak (6860 m) and the lowest point is, xiachuankou (1650 meters) in minhe

3、county5、which one is the foumous 1ingnan style garden in ancient chinese garden?qing hui garden6、please state two representative works of classical chinese poems "book of poetry"and h the lamentn7、where and what is the best known scene of eight of taiwan ?sun moon lake in nantou county8、wh

4、ich museum in the united states is one of the four museums in the world?and which city is it in the united states?metropolitan museum of art in new york9、please list 3 britain7 s famous attractions which are included in the "world heritage list"?tower of london, westminster palace, hans i1

5、ian def ens ive wall.10、what are the hthree wonders'1 of hailuogou glacier ?arc glaciers, ice gate, waterfall11、please list 6 ancient city in chinese history beijing, xi'an, luoyang, kaifeng, nanjing, hangzhou,12、which two cities are the ancient capital of ten dynasties and the ancient capit

6、al of nine dynasties?xi'an, luoyang13、please list 5 historic spots in china?peking man site, the forbidden city, qufu, li shan, imperial tombs of western xia, chengde mountain resort14、what are the four ancient capitals in the world?rome, xi'an, athens, cairo15、what is in the pattern of gift

7、s can not be given to the french tourists? crane design%1. 导游业务知识1、what are the basic properties of tourism?consumption, recreation and society2、what are the three elements of guide service?language, knowledge, service ski 1 is3、what are the four guide language principles?correct, clear, 1ively and

8、flexible4、what is the property of the guide work that recognized by the world?social, cultural, service, activities involving foreign5、which five preparations wi11 the local guide do for the reception? operational reserve ©knowledge preparation. ©mental preparation.%1 image preparation%1 m

9、aterial preparation.6、what measures should be taken when the tourists asked for changing and returning goods?(1) lend active cooperation to the tourists(2) accompany visitors to the store and return merchandise7、what shoule guide do when the tourists do not want to listen to explanations?first the t

10、our guide should control emotions,and analyze its reason and suit the remedy to the case 8、what the tour guides should do when the tourists ask for transmitting some food iterns ?tour guide shoule politely decline and ask him to handle by himself9、what is the combination of virtual and reality metho

11、d?that is a method of the combination of legend and attractions10、what mental preparation wi 11 the tour guides do before meetthe group?(1) prepare to face the hard and complex work.(2) prepare to accept complaints11、what are the eight elements of the guide language? speech with substance , and spea

12、k on good grounds , speaking in a rational and convincing way, speak on affectionate words, polite words, speak with mental , humorous words, metaphor words.12、what are the nfour diligencesn when the tour guides study?(1)read and observe(2)say and ask (3) summarize and write the articles ask and do

13、more in-depth practice and more research13、what is the principle of "ask” the international assessment for tour guide ?a - attitude, guides to their work. s - ski 11, tour guide service ski 11s k 一 knowledge, tour guide7 s level of education.14、according to form what types of tourism products c

14、an be divided into?group package tour, fit package tour, semi-package tour, mini-package tour, zero-package tour, joint tour and individual commissioning services15、what is china's tourism advantage? a long history and rich tourism resources large area and rich in national culture(3)stable passe

15、nger source china's tourism industry has developed rapidly since the reform and opening up.三、旅游职业道德与社交礼仪1、what does the reception and service capabi1ity mean?(1) expertise(2) skillful service ski 1 is(3) good service training2、what are the main contents of self-cultivation?human cultivation, aes

16、thetic cultivation moral character3、what are the forms of moral evaluation?(1) public opinion.(2) legend habit(3) inner belief4、what does the moral quality consist of?moral awareness, moral emotion, moral will, moral beliefs, moral behavior5、how do we establish a correct professonal ideology?to corr

17、ectly deal with occupational status; a correct view of prof ess ional treatment; a correct view of professional joy.6、how can we strengthen ethics education?social education, school education, family education, self-education7. what is social host nthree virtues" education?social morality; fami

18、ly values; professional ethics.8 . what is the basiclove ofthe tourismtourists,9、 how dowethe spiritdeal withrequirements of tourism ethics? industry, dedicated service for of patriotism.relationshipbetween customer andthetourguide?a f riendly employment,rather than intimate,polite but not grovel,th

19、e service ratherhelp others ratherthanthaningratiate care.10、what is a language communication etiquette? and which three aspects are included?language communication protocol is the etiquette and manners that people should follow in the conversation. three aspects: the attitude of sincere humi1ity, t

20、he using of polite language and sound stress.四、政策法规1、what is the specific content of consciousness proposed by comrade qiang wei in the eleventh congress of qinghai province? a: self-confidence, openness and innovation2、what is the main content of scientific concept of development?the first is the d

21、evelopment the core is people-oriented, the basic requirement is coordinated and sustainable3、what is the tourism policy of china on inbound tourism, domestic tourism and outbound tourism?a: to develop inbound tourism, and actively develop domestic tourism, appropriate development of outbound touris

22、m.4、what should be made clear that contract made by the travel organization to tourists ?a: travel time and place of the contract, travel itinerary, tour price and method of payment, 1 iabi 1 ity for breach of the contract should be signed,5、please state the ways to undertake responsibi 1 ity of breach of contract?(1) specific performance(2) to take remedial measures(3) compensate for the loss (4) delivery penalty6、please state accepted conditions for tourist complaints?(1) the com