[语言类考试复习资料大全]剑桥商务英语初级分类模拟8

1、书山有路勤为径，学海无涯苦作舟。祝愿天下莘莘学子：学业有成，金榜题名！语言类考试复习资料大全剑桥商务英语初级分类模拟8剑桥商务英语初级分类模拟8READINGPART ONE问题:1. The Production Manager must find out A.who is packing the goods.B.which goods are damaged.C.how the goods are packed.答案:C问题:2. This organisation A.rents luxury office space.B.provides conference facilities.C

2、.markets other companies goods.答案:B问题:3.A.Speakers are given at least 50 minutes for each presentation.B.A period of up to 50 minutes is allowed for questions.C.No presentation should take longer than 50 minutes.答案:C问题:4. Employees flying to the USA will A.no longer land in Washington.B.arrive late

3、at night.C.be given economy class seats.答案:A问题:5. All prices shown are inclusive of any promotional offer and tax at the current rate.A.The price on the item is the final selling price.B.Tax will be added to the item price at point of sale.C.The current promotional offer is free of tax.答案:A解析 “The p

4、rice on the item is the final selling price.”“所示商品的价格是最终的销售价。”PART TWO1. Mesut Akman runs a successful cycle-manufacturing business and wants to sell some established product lines to overseas markets.答案:H2. Lena Feldt needs to pay off debts and cut costs at the executive employment agency where she

5、 is a senior manager.答案:F3. Janice Carter, PA to the Chief Executive at Central Bank, is looking for an insurance deal to cover company property.答案:E4. Michael Kaminski wants to organise pensions for part-time employees in the advertising company where he is Head of Human Resources.答案:D5. Nicolas Pe

6、rez, owner of an insurance company, wants to change his companys image to attract more customers in the domestic market.答案:CPART THREE1. The workforce was smaller than the previous year, and neither output nor market share increased.答案: A2. Market share fell from the previous years level, and output

7、 was almost at its lowest for the period.答案: G3. Although fewer staff were employed than the previous year, output was higher and market share recovered to the level of two years earlier.答案: E4. While employee numbers rose and more units were produced than in any previous year, market share declined

8、.答案: D5. In this year output increased despite staff cuts, but market share remained the same as the previous year.答案: CPART FOUR PRESS OFFICER 22,000 PER YEAR A leading oil company needs a Press Officer for its busy offices. You should be: good at making phone calls excellent at writing reports abl

9、e to go on business trips at least three times a month willing to work late several times a week experienced at working with computers Benefits include:6 weeks annual holiday and bonus payment after 12 months. 1. You do not need good writing skills for this job.A.rightB.wrongC.Doesnt say答案:B解析 短文中提到

10、“要擅长写报告”，所以需要具备良好的写作技能。2. You will need to travel in this job.A.rightB.wrongC.Doesnt say答案:A解析 “able to go on business trips at least three mesa month”3. You will never need to work late.A.rightB.wrongC.Doesnt say答案:B解析 “willing to work late several times a week”，愿意多次加班。4. You need to know how to wo

11、rk with computers.A.rightB.wrongC.Doesnt say答案:A解析 文中提到要对操作电脑富有经验。experienced，“有经验的”。5. You will get 30 days annual holiday.A.rightB.wrongC.Doesnt say答案:B解析 文中提到每年假期有6周，即42天，而不是30天。6. You will receive 22,000 for one years work.A.rightB.wrongC.Doesnt say答案:A解析 标题中提到。7. The company will offer you a se

12、t of house.A.rightB.wrongC.Doesnt say答案:C解析 文中并未提到提供住房问题。PART FIVE Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competitionIts one of the strengths a small business has，and by emphasizing customer service，you can compete with larg

13、er companies who may offer more variety，lower prices，and other perks you cant affordHere are four maxims to help make sure you leverage your small business status to provide the best customer service possible If a customer has a problemapologize and fix the problemMake sure to let customers let off

14、their grievances，even if you are tempted to interrupt and over a refund creates ill willKeep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customerObviously，some customer requests are too outrageous to comply withIf thats the casedo you

15、r best to offer a moderate，appealing alternative Ask your customers to rate your service on a regular basisThis can be done via a short questionnaire included with every product sold or mailed to key clientsKeep the questionnaire short so that it is not a burden for customers to completeAlways let c

16、ustomers know the purpose of the survey is to serve them betterIf they fill out thesurvey and have no problems，it is a reminder of what good service you offerIf issues do arise，they can be addressed You must be flexible when it comes to your customers and clientsThis means doing a project for a clie

17、nt in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself Flexibility can also mean getting information for your client，even though it may not be in your area of expertiseSay，for example，youre catering a

18、wedding and your client needs information on Irish wedding customsIts just as easy to make a call to your local library and fax the information to your client as it is to sayI dont know anything about thatAnd making that extra effort will ultimately pay off with a very satisfied customer Make your c

19、ustomers believe they are important to you by always appearing to go the extra mileBuild a little cushion into a deadline and deliver early 1. The author believes that small businessesA.can provide better customer serviceB.are able to offer Iower pricesC.have higher business status答案:A解析 “作者认为小公司” 通

20、过阅读上下文，可以判断出第一段第二句的主语“It”指代的是第一句中的“customer service”，所以文中的“you”则是指“smallbusiness”。由此可知“customer service”是小公司的优势(strength)。另外，此题也可用排除法解答。从第二句中的“panies who may offer more variety，lower-prices，”可知“lower prices”是比较大的公司的优势；从第三句中的“make sure you leverage your small businessstarus”可以判断出与较大公司相比，小公司

21、的地位要低一些。因此B、C都被排除了，A为正确选项。 2. What attitude does the author think a small business should take to customersproblems?A.Customerscomplaints should be corrected if they are not reasonableB.An explanain should be made to the customer about what has caused the problemC.A small business should do whatever

22、 it could to solve the problem答案:C解析 “作者认为小公司应该对顾客提出的问题采取什么态度?” 可以用排除法做本题。通过第二段第三句开头的关联词“then”可知，上句的内容描述的是应该先做的事情，即应该先让顾客把抱怨、牢骚都发出来“let off their glevanees”，不要打断他们，也不要更正他们可能会有的一些错误说法，然后再给他们退货，或者更换个新的，或者用其他任何做法来解决问题。因此，A、B两项被排除了，C为正确选项。 3. The questionnaire on your service should be issued to your cu

23、stomersA.whenever you think is necessaryB.periodicallyC.as frequently as possible答案:B解析 “针对你的服务做的调查问卷应该发放给你的顾客。” 第三段第二句的主语“This”指示的是前句中的“ask your customes to rate your service”。把一、二两句结合起来看就应该是把调查问卷定期地发放给顾客。因此B项正确。这里“periodically”替换了原文中的短语“on a regular I)asis”，意思一样。 4. To offer a good customer servic

24、eyou have toA.sleep lessB.work on weekendsC.change your schedule sometimes答案:C解析 “为了给顾客提供优良的服务，你必须” 从倒数第三段的第二句话可以看出A、B两项所述内容只是作者在举例说明“You must be flexible”，但并不是说为了给顾客提供优良的服务就必须少睡觉或在周末工作。所以C为正确选项。这道题在于测试考生是否知道being flexible的具体含义。 5. If your customer need some extra serviceyou shouldA.politely say no

25、to themB.offer as much help as you couldC.fax the related information to them答案:B解析 “如果你的顾客需要一些额外的服务，你应该” 本题可以用排除法。倒数第二段的倒数第二句告诉我们给当地图书馆打个电话(询问一下)，然后把相关信息传真给客户和直接对客户说“对此我一无所知”一样容易。既然如此，我们为什么不做前者呢?而且这样做得到的回报是“a very satisfied customer”，因此A项可以排除了。C项提到的做法只是就这个例子而言的，而B项的叙述是全面的，所以选B。 6. The author thinks

26、A.offering some extra service may help you win the customers loyaltyB.the customer tends to pay for your extra serviceC.it will COSt you a lot to provide extra service答案:A解析 “作者认为” 根据倒数第二段最后一句可知，“你”所提供的额外服务能赢得一位非常满意的顾客。因此A项与原文相符；文中没有提及B项；C项表述的内容与倒数第二段的倒数第二句话“Its just as easy to make a callto your lo

27、cal library and fax the information to your client as it is to sayI dont know anything about that”的意思相反。所以A为正确选项。 PART SIX HOW TO SUCCEED AT INTERVIEWS Preparation for interviews is essential. Interviewers like to see people that 1 prepared to ask questions about the company. 2 good interviewer is going to be looking for candidates 3 demonstrate that they will 4 something new to the company. Think of the things you 5 contribute to the organisation. Looking good is also very important. 6 many companies now allow 7 formal clothes in the workplace, this does not mean it is no 8 essential to wea