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CUSTOMERS1SCOPEXX11SCOPEAUTOMOTIVESUPPLEMENTALTOISO90012015XX2NORMATIVEREFERENCESXX3TERMSANDDEFINITIONSXX31TERMSANDDEFINITIONSFORTHEAUTOMOTIVEINDUSTRYXX4CONTEXTOFTHEORGANIZATION41UNDERSTANDINGTHEORGANIZATIONANDITSCONTEXT42UNDERSTANDINGTHENEEDSANDEXPECTATIONSOFINTERESTEDPARTIES43DETERMININGTHESCOPEOFTHEQUALITYMANAGEMENTSYSTEMX4311CUSTOMERSPECIFICREQUIREMENTS44QUALITYMANAGEMENTSYSTEMANDITSPROCESSES4414411CONFORMANCEOFPRODUCTSANDPROCESSES4412PRODUCTSAFETY4425LEADERSHIP51LEADERSHIPANDCOMMITMENT511GENERAL5111CORPORATERESPONSIBILITYX5112PROCESSEFFECTIVENESSANDEFFICIENCY5113PROCESSOWNERS512CUSTOMERFOCUSX52POLICY521DEVELOPINGTHEQUALITYPOLICY522COMMUNICATINGTHEQUALITYPOLICY53ORGANIZATIONALROLES,RESPONSIBILITIESANDAUTHORITIESX6PLANNING61ACTIONSTOADDRESSRISKSANDOPPORTUNITIES6116126121RISKANALYSIS6122PREVENTIVEACTION6123CONTINGENCYPLANSX62QUALITYOBJECTIVESANDPLANNINGTOACHIEVETHEM62162263PLANNINGOFCHANGES7SUPPORT71RESOURCES711GENERAL712PEOPLE713INFRASTRUCTURE7131PLANT,FACILITY,ANDEQUIPMENTPLANNINGX714ENVIRONMENTFORTHEOPERATIONOFPROCESSES6221QUALITYOBJECTIVESANDPLANNINGTOACHIEVETHEMSUPPLEMENTAL431DETERMININGTHESCOPEOFTHEQUALITYMANAGEMENTSYSTEMSUPPLEMENTAL532RESPONSIBILITYANDAUTHORITYFORPRODUCTREQUIREMENTSANDCORRECTIVEACTIONSIATFCLAUSESFORDGM531ORGANIZATIONAIROLES,RESPONSIBILITIES,ANDAUTHORITIES7141ENVIRONMENTFORTHEOPERATIONALSUPPLEMENTS715MONITORINGANDMEASURINGRESOURCES7151GENERAL71511MEASUREMENTSYSTEMANALYSISX7152MEASUREMENTTRACEABILITY71521CALIBRATION/VERIFICATIONRECORDS7153LABORATORYREQUIREMENTS71531INTERNALLABORATORY71532EXTERNALLABORATORYX716ORGANIZATIONALKNOWLEDGE72COMPETENCE721COMPETENCESUPPLEMENTALX722COMPETENCEONTHEJOBTRAINING723INTERNALAUDITORCOMPETENCY724SECONDPARTYAUDITORCOMPETENCY73AWARENESS731AWARENESSSUPPLEMENTAL732EMPLOYEEMOTIVATIONANDEMPOWERMENT74COMMUNICATION75DOCUMENTEDINFORMATION751GENERAL7511QUALITYMANAGEMENTSYSTEMDOCUMENTATION752CREATINGANDUPDATINGX753CONTROLOFDOCUMENTEDINFORMATION7531753275321RECORDRETENTIONXGMW1592075322ENGINEERINGSPECIFICATIONS8OPERATION81OPERATIONALPLANNINGANDCONTROLX811OPERATIONALPLANNINGANDCONTROLSUPPLEMENTAL82REQUIREMENTSFORPRODUCTSANDSERVICES821CUSTOMERCOMMUNICATIONX8211CUSTOMERCOMMUNICATIONSUPPLEMENTAL822DETERMININGTHEREQUIREMENTSRELATEDTOPRODUCTSANDSERVICES823REVIEWOFREQUIREMENTSRELATEDTOPRODUCTSANDSERVICES8231X82312CUSTOMERDESIGNATEDSPECIALCHARACTERISTICSXGMW1504982313ORGANIZATIONMANUFACTURINGFEASIBILITYX824CHANGESTOREQUIREMENTSFORPRODUCTSANDSERVICES83DESIGNANDDEVELOPMENTOFPRODUCTSANDSERVICES831GENERALX8221DETERMININGTHEREQUIREMENTSRELATEDTOPRODUCTSANDSERVICESSUPPLEMENTS82311REVIEWOFTHEREQUIREMENTSFORPRODUCTSANDSERVICESSUPPLEMENTAL8232THEORGANIZATIONSHALLRETAINDOCUMENTEDINFORMATION,ASAPPLICABLE8311DESIGNANDDEVELOPMENTOFPRODUCTSANDSERVICESSUPPLEMENTAL832DESIGNANDDEVELOPMENTPLANNING8321DESIGNANDDEVELOPMENTPLANNINGSUPPLEMENTALX8322PRODUCTDESIGNSKILLS8323DEVELOPMENTOFPRODUCTSWITHEMBEDDEDSOFTWARE833DESIGNANDDEVELOPMENTINPUTS8331PRODUCTDESIGNINPUTPFMEA8332MANUFACTURINGPROCESSDESIGNINPUT8333SPECIALCHARACTERISTICSXX834DESIGNANDDEVELOPMENTCONTROLSX8341MONITORING8342DESIGNANDDEVELOPMENTVALIDATION8343PROTOTYPEPROGRAMMEX8344PRODUCTAPPROVALPROCESSXPPAP,GM192703QUALITYSOR835DESIGNANDDEVELOPMENTOUTPUTS8351DESIGNANDDEVELOPMENTOUTPUTSSUPPLEMENTALX8352MANUFACTURINGPROCESSDESIGNOUTPUTX836DESIGNANDDEVELOPMENTCHANGES8361DESIGNANDDEVELOPMENTCHANGESSUPPLEMENTALX84CONTROLOFEXTERNALLYPROVIDEDPROCESSES,PRODUCTSANDSERVICES841GENERAL8411GENERALSUPPLEMENTAL8412SUPPLIERSELECTIONPROCESSX8413CUSTOMERDIRECTEDSOURCESALSOKNOWNAS“DIRECTEDBUY”X842TYPEANDEXTENTOFCONTROL8421TYPEANDEXTENTOFCONTROLSUPPLEMENTALX8422STATUTORYANDREGULATORYREQUIREMENTSX8423SUPPLIERQUALITYMANAGEMENTSYSTEMDEVELOPMENTXX8424SUPPLIERMONITORINGX84241SECONDPARTYAUDITSX8425SUPPLIERDEVELOPMENTX843INFORMATIONFOREXTERNALPROVIDERS8431INFORMATIONFOREXTERNALPROVIDERSSUPPLEMENTAL85PRODUCTIONANDSERVICEPROVISION851CONTROLOFPRODUCTIONANDSERVICEPROVISION8511CONTROLPLANXXX8513VERIFICATIONOFJOBSETUPS8514VERIFICATIONAFTERSHUTDOWN8515TOTALPRODUCTIVEMAINTENANCE8512STANDARDISEDWORKOPERATORINSTRUCTIONSANDVISUALSTANDARDS84231AUTOMOTIVEPRODUCTRELATEDSOFTWAREORAUTOMOTIVEPRODUCTSWITHEMBEDDEDSOFTWAREX8517PRODUCTIONSCHEDULING852IDENTIFICATIONANDTRACEABILITYX8521IDENTIFICATIONANDTRACEABILITY一SUPPLEMENTAL853PROPERTYBELONGINGTOCUSTOMERSOREXTERNALPROVIDERS854PRESERVATION8541PRESERVATIONSUPPLEMENTAL855POSTDELIVERYACTIVITIES8551FEEDBACKOFINFORMATIONFROMSERVICE8552SERVICEAGREEMENTWITHCUSTOMER856CONTROLOFCHANGES8561CONTROLOFCHANGESSUPPLEMENTALX85611TEMPORARYCHANGEOFPROCESSCONTROLSX86RELEASEOFPRODUCTSANDSERVICES861RELEASEOFPRODUCTSANDSERVICESSUPPLEMENTALX862LAYOUTINSPECTIONANDFUNCTIONALTESTINGXX863APPEARANCEITEMSX865STATUTORYANDREGULATORYCONFORMITY866ACCEPTANCECRITERIAX87CONTROLOFNONCONFORMINGOUTPUTS8718711CUSTOMERAUTHORIZATIONFORCONCESSIONX8713CONTROLOFSUSPECTPRODUCT8714CONTROLOFREWORKEDPRODUCT8715CONTROLOFREPAIREDPRODUCT8716CUSTOMERNOTIFICATION8717NONCONFORMINGPRODUCTDISPOSITION8729PERFORMANCEEVALUATION91MONITORING,MEASUREMENT,ANALYSISANDEVALUATIONX911GENERAL9111MONITORI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