质量作用部署.ppt

QualityFunctionDeployment，品质功能展开，1.IntroductionofQFD，Appearance:1972，Mitsubishi，JapanDeveloping:1984，Xerox， United States qfidisplanningtoluningtouseddtofulfillcustomerexpectations.qqfisadisciplinedapproachtoproductdesign， engineering andproductionandproventhevartionofaproduct.qqfouctosessoncustercommentationsorrequirements- thevoiceofthecustomer . redcesimplementtime； Promotesteamwork； Providesdocumentation .3.ImplementationofQFD，FormationofQFDteam； collectronformationofcustomerexpectation (voiceofcustomer ) collectronformationoftechnicaldescriptions (vociceoforganization )，buill analyzeandmentconclusionandosolution .4.houseofquality compositeionofhouseofquality : # left wall :客户需求及其重要性#Ceiling:相关矩阵# RR Room:相关矩阵#Floor:工程重要性和目标价值#RightWall:市场竞争评估# Foundation:技术竞争评估，Roof，Ceiling，RoomFloor，Foundation，LeftWall，RightWall symbolsusedinhouseofdvality :、 : strong 9: medium 3: weak1blank : no relationship0exampleformingthehouseoftquality : problem : thecusterwowoldlichtohave esecurivebiledthehuseofqitityitionothowoullingthecustomerexpectations .Solution:collecolenformat b.Goodcolor； (美丽) c.Fulltaste； (味道丰富的) d.Purecaftaste(sweet ) (香味纯净的) e.Cheap (廉价的) f.Goodquantity； (量足) g.Keepingwarm.(保温)，collectronformationofthectriceditionsaccordingly.e.g.temperaturebeforeservice； (桌子上的温度) Caffeinepercentage； (咖啡因含量) Tasteandcomposition； (味道、成分) Density (浓度) Sweetcomposition； (香味成分) Densityofsweet； (香味浓度) Price (售价) Capacity (容量) Temperatureafterservice.(台式机后浓度)、 fillthecustomerectricationstotheleftwallwhilethetechnicaldescriptionstchecking.using， toindicatettheinterrelationshipbetweentheleftwallandtheceiling .Filltherelationmatrix:rij=， 9000000033000000011930000000000937093700000009370309，I : sirealnumberrofcustomerexpecions，j : sirealnumberofechanilding 技术要求的重要度，合计：2.7 0.15 0.15 0 0 0 0.3=3.3，合计： 11.1，制定结论、品质目标或进行品质改善，首先从“上桌时的温度”开始，其次是“香味成分”、“售价”、“味道成分”等。 这样，质量目标的制定和改进基本符合客户要求。外观设计、试点设计、学习指南、Whatisexperimentaldesign？ verewofsomestatisticshypothesesandttest，1.experimentalraydesign， anyexperimentthasflexibilitytomakedeschangesintheipponitivationopopercestobseretheroutresponse.theprimityarisulloasopedifentitite detertethelevelforthesevariables； determinehowtomanipulatetheservariablestocontroltheresponse .2.reviewofstatics，mean :标准设备： ifthes