国际酒店防损培训措施之摔倒的危险.doc

220loss preventions 防损措施之10-minute safety trainer 10分钟安全培训员trip hazards 摔倒的危险leaders guide 负责人指南this program is designed to introduce employees to the need and importance of recognizing, avoiding, and correcting trip hazards. 本程序旨在向员工介绍，认识、避免及改正摔倒危险的必要及其重要性。target audience 目标对象n all employees 全体员工1. slip, trip & fall injuries account for one of the largest segments of employee and guest accidents. many of these may be preventable with your help. 滑倒、摔倒及跌倒伤害在员工和客人的事故伤害中占一个最大的部分。 此类伤害的许多事故是可以通过你的帮助加以预防的。2. one common cause of trip and fall injuries involves employees attempting to carry a load that restricts their vision. when carrying loads, always make sure you can see where you are walking. a good rule to follow is to not carry loads, which extend above your chest or shoulders. loads carried above this level may block your vision to hazards both near and far. plan your trip so that you will know where you are going and what type of obstacles you might need to pass (changes in elevations, potentially wet or slippery areas, etc.). if you have to carry a load that restricts your vision, have another employee assist you to help prevent a trip. 造成摔倒及跌倒的一个常见的原因是员工搬运货物而无法看清路面。搬运物品时，应始终确保自己能看到行进的路面。一条好的遵循规则是，不要搬运高于你的前胸或肩膀的物品。搬运高于这个水平线的物品会阻碍你的视线，从而带来远处及近处的行走危险。计划你的行进路线，这样你就可以知道你的前行及你可能需要经过的障碍物的类型（路面高低变化，可能潮湿或光滑的区域，等等）。如果你不得不搬运一个阻碍视线的物品，那么就请另外的一位员工帮助你以预防摔倒。3. another common cause for trips and falls is a change in elevation. this can affect both employees and guests. when you encounter a change in elevation, look for the following items: 造成摔倒及跌倒的另外一个常见的原因是路面高低不平的变化。这会影响到员工和客人。当你遇到路面高低不平时，请检查以下方面： watch for missing or burned out step lighting. if you encounter this problem, report it to your supervisor immediately and have a work order created to fix the problem. 注意丢失或烧坏的台阶照明。如果你遇到此类问题，请立即向你的主管报告并填写工作维修单去解决问题。training tip 培训技巧for added impact, use the slip & fall video from the lp trainer manual. 为了提高培训效果，可以借助预防措施培训员手册中的滑倒及跌倒方面的录像。 be observant of the visibility of stairs. if you cant tell where the stairs end and the landings begin, then neither will your fellow employee or our guests. alert your supervisor. 特别注意楼梯的可见度。如果你无法分辨楼梯的尽头及楼梯平台的起点，你的同事或我们的客人也如此。 告知你的主管。 check to be sure that no objects have been left on the stairs. if you notice that someone has left an item on the stairs, remove that item from the stairs. safety is a part of everyones job. 检查以确保楼梯上没有放置物体。如果你发现楼梯上有他人遗忘的物品，应将其从楼梯上拿走。安全是每个人工作的一部分。 watch for wet or slippery areas. if you see a wet area on the stairs, clean it up immediately. 注意潮湿或光滑的区域。如果你发现楼梯上有潮湿的地方，请立刻清理干净。4. certain areas of the hotel are more likely to be wet or slippery, such as entrances, areas around ice machines, the kitchen, or any area with a potential water source. to help protect these areas, floor mats should be used. when using floor mats, it is essential to keep them flat. a turned up edge could pose as great a danger as the wet floor the mat is attempting to correct. 酒店的某些区域更容易出现潮湿或光滑的现象，如出入口、制冰机周围、厨房或任何有水源的位置。为了帮助保护这些区域，应使用地垫。使用地垫时，应保持其基本的平坦。潮湿地面上折起的地垫边缘可能会引起严重的危险，应予以及时矫正。5. also, watch for deteriorating surfaces. this will include worn or frayed carpeting, broken or cracked sidewalks and parking lots, chipped or broken tiles, or other areas where the walking surface has been damaged. these problem areas may require a longer period of time to correct, so it is important to post warnings where possible and alert your supervisor or engineering. 此外，还应当注意毁坏的地面。这包括旧的或磨损的地毯，断裂或破裂的人行道及停车场，有缺口的或破碎的瓷砖，或其他步行地面已被损坏的区域。这些有问题的区域也许需要长期的改正，因此在有必要的地方张贴警示是很重要的，并将问题警告你的主管或工程部。6. finally, if you notice a loose, broken or missing handrail, place a caution sign warning others of the safety hazard and report this to your supervisor immediately. remember, safety is a part of everyones job. 最后，如果你发现松动的、损坏的或丢失的扶手，请放置一个警示他人有安全危险的警告标并立即报告给你的主管。切记，安全是每位员工工作的一部分。quiz 测验for additional information contact the asia pacific risk management department at 65-6395-61521. trip and fall injuries can result from: 摔倒及跌倒的伤害可能源自：a. unsafe conditions 不安全的环境b. unsafe acts 不安全的行为c. both unsafe acts and unsafe conditions 不安全的行为和环境2. when carrying a load, you should always make sure that you can _ 搬运物品时，你应当始终确保自己能够_a. see where you are walking看清路面b. carry more than the other person 比他人搬得更多c. see the tv over the bar 观看酒吧上方的电视3. missing or burned out step lighting isnt a concern because people should pay attention to what they are doing. 丢失或烧坏的台阶照明没关系，因为人们应留意他们的行动。a. true 正确b. false 错误4. be sure that the top and bottom stairs are _ the other stairs and landing 确保楼梯顶部和底部与另外的楼梯和楼梯平台_a. visually similar to 视觉上类似b. visually distinct from 视觉上不同c. in the middle of 在中间5. if you see an object that has been left on the stairs, you should ignore it because you did not place it there. 如果你发现楼梯上有遗忘的物品，你应当忽视其存在，因为不是你放置在那里的。a. true 正确b. false 错误6. if you see an area that is typically wet or slippery, you should: 如果你发现明显的潮湿或光滑区域，你应当：a. walk the other way to avoid the hazard 从另外一条通道行走，以避免危险b. walk right on through the area since you know you wont slip and fall. 因为你知道自己不会滑倒或跌倒，所以你仍然从此区域走过c. put out a floor mat and wet floor signs to help prevent people from slipping 放置一块地垫和地面潮湿的标志以防止行人滑倒7. since it typically takes time to correct walking surfaces that have deteriorated, you shouldnt worry about them. 因为修整破损的行走路面通常需要时间，所以你不应对此担心。a. true 正确b. false 错误8. if you find a broken or missing handrail, you should _. 如果你发现损坏或丢失的扶手，你应当_。a. try to fix 进行修理b. report it to your supervisor 报告给你的主管c. report it to engineering 报告给工程部d. both “b” and “c” “b”和“c”when you have completed this quiz, turn it in to your supervisor.当你完成本测验后，请将其交给你的主管。name 姓名: _date 日期: _quiz answers 测验答案1. (c) both unsafe acts and unsafe conditions. 不安全的行为和不安全的环境。2. (a) see where you are walking. 看清路面。3. (b) false. missing or burned out step lighting is extremely important in helping both employees and guests to recognize changes in elevation. 错误。 丢失或烧坏的台阶照明是很重要的，可帮助员工和客人看清路面的高低变化。4. (b) visually distinct from. 视觉上不同。5. (b) false. if you notice that someone has left an item on the stairs, remove that item from the stairs. 错误。如果你发现楼梯上有他人遗忘的物品，应将其从楼梯上拿走。 6. (c) put out a floor mat and wet floor signs. 放置一块地垫和地面潮湿的标志。7. (b) false. alert your supervisor and turn in a work order. 错误。警告你的主管并填写一份工作维修单。8. (d)