《培训师的培训英》PPT课件.ppt

1、Train-the-Trainer,T3-010,How To Use This Courseware,To view this course online: Internet Explorer:A scroll bar is provided for navigation. Do not use the back button in the browser or it will take you back to the start of the course. To best view the course, right-click the first slide and choose Fu

2、ll Screen. Netscape:The course will open up in PowerPoint. Choose View Slide Show or press F5 to start the course. To view the Speaker Notes: Right-click the slide and choose Speaker Notes. To access the Table of Contents: Click the button to return to the Table of Contents.,Change Record,Course Mis

3、sion Statement,This course provides an overview of concepts encountered within a training environment and instructs the trainee on techniques and skills required for being an effective trainer and facilitator within the classroom.,Terminal Objectives,At the completion of this course, the trainee wil

4、l be able to: Identify and describe a learning process, learning styles, and learner characteristics Identify and apply appropriate training styles for the training environment Apply appropriate presentation skills to ensure effective communication and successful training delivery Develop facilitati

5、on skills to monitor trainees participation, obtain feedback, and improve performance in the classroom Identify and apply the techniques provided in managing the classroom,Table of Contents,Introduction to Train-the Trainer Lesson 1: Learning Styles Lesson 2: Trainers originality is best Get your ti

6、ming right Be spontaneous - take advantage of the moment,Lesson 3 Concept: The End,Summarize the key points the objectives Make your final closing statement in such a way that your message is driven home.,Lesson 3: Enabling Objective 3.2,Knowledge: Describe the elements for a successful presentation

7、. Skill: Apply the elements for a successful presentation when delivering a training class.,Lesson 3 Concept: Successful Presentations,You understand the needs of your trainees You know your subject You have planned your presentation You have rehearsed properly You are confident in manner and style

8、You have effective classroom management skills,Lesson 3 Concept: Elements for Success,Time management,Practice,Motivation,Class climate,Lesson 3 Concept: Timing,Start on time Be consistent with timing Track content periodically Develop contingency plan if the class is running early or behind Be flex

9、ible, but pragmatic,Lesson 3 Concept: Classroom Climate,First impressions count Have course clearly identified Have your name prominently displayed Use trainees names Refer to trainees ideas and examples Maintain eye contact Thank them for attention and participation,Lesson 3 Concept: Motivation,Be

10、positive Set realistic goals Example enthusiastic behavior Practice makes “perfect”,Lesson 3 Concept: Practice,PRACTICE, PRACTICE, PRACTICE Do not be too formal Anticipate problems and have solutions Relax,Lesson 3 Concept: Making Training Stick,Auditory Visual Kinesthetic,Lesson 3: Review,Review Qu

11、estion 1: What are some of the basic considerations when preparing for a course? Review Question 2: Which presentation approach assures that the trainee will retain the most information from a learning experience? Review Question 3: The most important and essential aspect when preparing to present a

12、 course is to?,Lesson 4: Facilitation Skills,Lesson 4: Objectives,Terminal Objective: Develop facilitation skills to monitor trainees participation, obtain feedback, and improve performance in the classroom. List the common facilitation skills and their characteristics Describe the common facilitati

13、on situations,Lesson 4: Enabling Objective 4.1,Knowledge: List the four common facilitation skills and their characteristics.,Lesson 4 Concept: Skill Types,Attending Observing Listening Questioning,Lesson 4 Concept: Attending,Present yourself in a manner that shows your interests in the topic and th

14、e trainees. Build rapport Communicate trainee value Note non-verbal behaviors,Lesson 4 Concept: Observing,This skill helps you assess how well the training is being received. Observe their body language Evaluate and make the inference Adjust appropriately,Lesson 4 Concept: Listening,This skill provi

15、des you the opportunity to verify the trainees understanding of the content. Listening also provides you the with the feedback on how the training is being received. Listen first for content and meaning Paraphrase if necessary for clarification Observe and use non-verbal cues Observe and use verbal

16、cues Let them finish,Lesson 4 Concept: Questions,Questions helps you determine: What the trainees already know How the training is being received Enable the trainees to assess their level of understanding Three skills associated with questions are: Asking questions Handling trainee answers to questi

17、ons Responding to trainee questions,Lesson 4 Concept: Questions,Open vs. Closed Open questions are phrased for a response that might facilitate discussion. Class controls answers. Closed questions are phrased for a specific answer. The trainer controls answer. Overhead vs. Direct Overhead questions

18、are asked to the class as a whole. Direct questions are asked for participation or expert opinion.,Lesson 4 Concept: Questioning Tips,Should be developed when developing your content Should be brief Should be at various difficulty levels Should seek to involve all trainees Should always restate and

19、point out positives from responses,Lesson 4 Concept: Handling Answers,Use positive reinforcement for correct answer Acknowledge the effort. Use positive or neutral acknowledgement for an incorrect answer. Respond in a fashion that maintains continuity and pace,Lesson 4 Concept: Responding to Questio

20、ns,Provide the answer Redirect the question Defer the question REMEMBER The way you handle the question and answer process initially sets the tone and the environment for collaborative learning.,Lesson 4 Concept: Managing Discussions,Discussion is an exchange of opinions and feelings. Listening is t

21、wo-thirds of a discussion. Opinions are neither right nor wrong. Everyone may contribute. A pre-determined objective must be set.,Lesson 4: Enabling Object 4.2,Knowledge: Describe four common facilitation situations encountered within a training environment and how to manage them.,Lesson 4 Concept:

22、When to.,Common facilitation scenarios can include: Enlisting participation and motivating Guiding and rewarding desired performance Correcting errors or misunderstandings Resolving issues,Lesson 4 Concept: Participation,Various levels of trainee participation can be expected. Key in the process is

23、the ability of the instructor to identify trainees that need support and motivation to meet the objectives of the course.,Lesson 4 Concept: Guiding,The learning environment provides the opportunity to obtain the desired performance by the trainee. Guiding the “willing” or “confused” motivates and re

24、wards all participants.,Lesson 4 Concept: Misunderstandings or Errors,Teach: When the trainee does not have the knowledge to respond or execute Coach: When the trainee has the knowledge but is having difficulty applying the knowledge Counsel: When the trainee has the knowledge and knows they have ma

25、de an error,Lesson 4 Concept: Issue Resolution,Observe body language, facial expression, eye contact, and vocal expression Decide if the situation warrants action Determine appropriate action Take action and follow-through,Lesson 4: Review,Review Question 1: List the four facilitation skill types. R

26、eview Question 2: What three conditions can be determined by using questions? Review Question 3: List the common facilitation scenarios.,Lesson 5: Classroom Management,Lesson 5: Objectives,Terminal Objective: Identify and apply the techniques provided in preparing and managing the classroom. List an

27、d prepare the support requirements for training Develop your strategy for conducting training and managing the trainees Prepare required visual aids,Lesson 5: Enabling Objective 5.1,Knowledge: Prepare and list the logistical support requirements for training.,Lesson 5 Concept: “Be Prepared”,Use of a

28、 checklist assures that your support requirements are in place. Items to consider include: Site infrastructure (rooms, seating, location, etc.) Trainee information Course material Training aids available and work (e.g., computers, audiovisual, flipchart, markers, pointers, name cards, pens, note pap

29、er) Contact information (trainers and trainees) Contacts for site and system problems,Lesson 5 Concept: Contingencies,Be prepared for the unexpected with contingencies that address issues like: If the PCs fail before or during the class If the logons do not work If the SAP R/3 training system is unc

30、ooperative If hard copies are not available If your trainees are a no show,Lesson 5: Enabling Objective 5.2,Knowledge: Develop your strategy for conducting training and managing the trainees.,Lesson 5 Concept: Before Beginning,Rehearse your timing, pace, process, and procedures Arrive early to prepa

31、re the room Check and adjust room temperature and lighting Distribute course material, pencils, etc. Test audiovisual equipment and other training aids Verify that all PCs are working properly Check Internet access on the PCs Check SAP R/3 access,Lesson 5 Concept: Starting Out,Introduce yourself and

32、 your background Introduce the course Have trainees introduce themselves and their background Check the attendance list / fill in attendance sheets Review the “house “rules Explain the course agenda Start your training on schedule,Lesson 5 Concept: Delivery,Introduce topic Recognize in-class resourc

33、es Cover objectives Establish importance and relevance Instruct with concise information Use examples and demonstrate Facilitate exercises Answer questions honestly Defer challenging questions to the “parking lot” Provide feedback often and when appropriate,KNOWLEDGE,Lesson 5 Concept: “The End”,Summ

34、arize the key points / objectives Assure capabilities in conducting transactions Give follow up assistance if needed Shut down all AV equipment Complete the feedback forms,Lesson 5 Concept: Challenging Trainees,Managing the training environment may require handling the challenging trainee. Be prepar

35、ed for the: Know-it-all Combative Condescending Questioner Emotional Quiet mouse Chronically late Conversationalist,Exercise 5.1a: Handling Challenges,Use the behavior of the previous slide as examples, discuss the approaches you would take to handle these challenging trainees. Share your thoughts w

36、ith the class.,Lesson 5: Enabling Objective 5.3,Knowledge: Identify and prepare the visual aids required for the training session.,Lesson 5 Concept: AV Equipment,Using visual aids Be familiar with the technology (e.g., computers, or in-focus projectors, etc.) Point to visual Face audience Speak to t

37、opic, do not read verbatim Dim lights as needed,Lesson 5 Concept: Charts and Boards,Use flipcharts / grease boards: To capture class specific information To capture questions to be answered Remember to: Underline and highlight key points Print clearly Avoid bottom of page Use colors if possible,Less

38、on 5: Review,Review Question 1: List two items for consideration before you begin training. Review Question 2: List three items for consideration during you training delivery. Review Question 3: Describe two challenging trainee types and how you would manage the situation.,Course Review:,The ultimat

39、e objective in the training environment is to change the learner behavior by gaining knowledge and skills to do the job. There are various learning styles in a training environment. Thus, one task of a trainer is to provide a variety of approaches in order to reach the widest possible audience of styles. Learner characteristics include: Reservoir of experience Readiness to learn Learning orientation Self-concept