商务英语口课件 Welcome to Business Oral English Class.ppt

1、Welcome to Business Oral English Class! Miley AS interpreter in Anhui Zhongding NVH Co., Ltd.,Pronunciation,Social Expressions,Feelings and Attitude,Content,Preface,What is good oral English?,Good pronunciation Clear to express yourself Listen carefully and patiently Use beautiful words,How to Impro

2、ve Spoken English?,Speak out Record yourself reading and find defects Enlarge vocabulary Listen to the music of English everyday Be patient Perseverance（持之以恒）,Pronunciation practice,/ Should, shower, shame, shift /f/, /v/ Very, voice, valid, fly, fashion / , / Think, they, their, ThinkPad, method,So

3、cial Expressions,Greetings How are you going/doing?/How is everything? -good/everything is pretty much the same as usual. -Im keeping very busy. Introduction Q Let me introduce sb. Say goodbye Keep in touch with Send my regards to your family.,Finding way Excuse me, can/could you tell me how to get/

4、the way to -go straight along this road and turn left Translation of Road：大地点在后，小地点在前 Eg, Economic and Technical Development Zone, Ningguo City, Anhui province,Telephone,please dail this number. This is Miley/ this is Miley speaking. I would like to speak to Robic. I will put you through. Sorry, he

5、is not present/ not available now. He will get back to you as soon as possible. Speak to / with Return sbs call,I would like to talk to Mr. Wang /your chief Who is calling please? Sb is not in now. Please, transfer this call to Director Chen. Hold the line/ keep you waiting He is speaking on another

6、 telephone His extension number is 50 xx Would you please take a message for me / would you like to leave any message ?,Could you please repeat it/ pardon ? Would you speak a little louder / more slowly ? He is attending a conference now I will call you up later The line is busy. The wire has got cr

7、owd. I will call you back. Let me talk to her over the telephone.,Category of telephone,A local call An overseas / a long distance call Collect call(对方付费的电话) Question for you: Telephone imitation 人物：A，B，和C A打电话给B，电话接通时，C接通，并说B不在，让B等下。B来时，C说：有电话找你。A、B互相介绍下自己。电话内容可以自己发挥。,Is there a public phone near h

8、ere? Do u have a phonebook directory? I want to make a long distance /an overseas call to France. The telephone seems to be out of order. I try several times to call, but there is no answer.,Excitement,Sorry! The number you dialed does not exist, please check it and dial later. Sorry, the subscriber

9、 you dialed Is power off. Sorry, the subscriber you dialed can not be connected for the moment, please redial later. Sorry the number you dialed is out of service.,Invitation Would you like to a party on Saturday? We are throwing/holding on Sunday night. Can you come? -I would like to come, but I ha

10、ve a test report to submit tomorrow. Shopping(words) How much do I owe you? Bank I would like to open a new account./please enter your PIN. transfer some money to sb What kind of account did you have in your mind?Do you like to open a current account? deposit or current account? Passbook / credit ca

11、rd,Would you please fill in the depositing form, giving the sum of money youre to deposit as well as your name, address and professional unit? 请填张存款单，写明要存的数额以及你的姓名，地址和工作的单位，好吗？ What if I overdraw? 透支了怎么办？continuing,Words & Expressions for shopping,Salesclerk Cashier desk Hey, dont try to rip me off.

12、 I know what it is worth. (I was ripped off/ was cleaned out.) On sale/ bargain store/ bargain counter Is there any discount on bulk purchases? Can you give me a little deal on this? I can get this cheaper at other places. Come on, give me a break on this. How much do you want for this ?/ to pay for

13、 this? Whats the lowest youre willing to go?,Hospital Whats matter with you? I have given you a seven-day course of treatment and these pills soon cure the infection. I have got a temperature.,Restaurant,Sir, would you like two or three-person table? I d like two-peson table near to the window. May

14、I have the menu? Can I take your order? -No, could I have a few more minutes? Could you give me some recommendations? Whats your specialty?/ What would you recommend? I would like/ prefer to some light/spicy. Please take my order.,Ill leave it to you.你来点菜 I would like It is my treat/ your treat. Cou

15、ld we have the bill, please? Words Appetizers开胃菜，soups汤，entres副菜，main courses主菜，side dishes配菜，Desserts甜品,Chinese menu,Recipe of cuisine Oil, salt, soy sauce(酱油), vinegar（醋）,ginger（生姜） Onion葱/洋葱，garlic大蒜 Seafood hairy crab大闸蟹，shrimp 河虾 Dish Stinky dofu（臭豆腐） sweet and sour ribs （糖醋排骨），Drunken Chicken

16、（醉鸡），lion head meatball （狮子头），thousand year old eggs 皮蛋，fried dumplings 煎饺，chow mein 炒面,Hui cuisine,Stewed Soft-Shell Turtle with Ham火腿炖甲鱼 Tunxi Pickled Fresh Mandarin Fish屯溪腌鲜鳜鱼 Fuliji Roast Chicken符离集烧鸡,Post office,I would like to send it as registered parcel how much will it cost to send by airma

17、il? Overweight，underweight its a little overweight.You have to pay extra. I would like to wire some money. I enclose a letter in package. Glue Envelope Red envelope,Good Wishes,To be health Bottoms up! Here is the mud in your eye!干杯/祝你身体健康！ I wish you well with your new job. Congratulations on your

18、promotion. If anyone deserves a good job, its you.,Holiday Greetings,All the best for 2013. I wish you health and happiness in the coming new year. Merry Christmas Happy new year,E-MAIL,1. Initiate a meeting 2. Seeking for more information 3. Give feedback 4. Attachment 5. Raise question 6. Proposal

19、 7. Thanks note 8. Apology,E-MAIL,Bulk mail The insured letter Surface letter Registered letter Return receipt The speed post Express/,How to write e-mail perfectly,1. Initiate a meeting I would like to hold a meeting in the afternoon about our development planning for the project. I suggest we have

20、 a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. Lets make a meeting next Monday at 5:30 PM.,2. Seeking for more information / feedbacks / suggestions,Shall you have any problem accessing the documents/folders, please let me know. Tha

21、nk you and look forward to having your opinion on the estimation and schedule. Look forward to your feedbacks and suggestions soon. What is your opinion on the schedule and next steps? What do you think about this? Feel free to give your comments。,Any question, please dont hesitate to let me know. A

22、ny question, please let me know. Please contact me if you have any question. Your comments and suggestions are welcome! Please let me know what you think. It would be nice if you could provide a bit more information on the users behavior . At your convenience knvi:njns , I would really appreciate pr

23、i:ieit you looking into this matter/issue.,3. Give feedback,Please see comments below. My answers are in blue below. I add some comments to the document for your reference.,4. Attachment（Important for you）,I enclose the evaluation report for your reference. Please check the attached file for todays

24、meeting notes/ minute. The attachment is the design report, please review it. For other known issues related to individual features, please see attached notes.,5. Raise question,I have some questions about the report XX-XXX: For the assignment ABC, I have the following questions: ,6. Proposal,For th

25、e next step of project, I am proposing I suggest we can have a weekly project meeting over the phone call in the near future. Core team suggest to adopt option A to solve outstanding issue,7.Thanks note,Thank you so much for the cooperation . I really appreciate the effort you all made for this sudd

26、en and tight project. Thanks for your attention! Your kind assistance on this are very much appreciated. I really appreciate your help!,8. Apology,I sincerely snsrli apologize for this misunderstanding! I apologize for the late asking but we want to make sure the correctness of our implementation AS

27、AP. I am sorry for late reply, but .,15 minutes for a short e-mail,Robic先生发邮件说上次的模具图纸中有问题，发邮件说让你解释下，以及什么时候能收到首件刚度测量结果报告。 你的做法是：红色字迹添加解释。下个星期之前将以邮件附件的形式发出。,Hello Miley， I feel sorry for that there are some problems in the drawings, please figure me out. And when can I get your first stiffness test re

28、port? Please let me know your answer. If any question, please dont hesitatehztet to let me know. Or if needed, we can have a meeting over the phone. Best Wishes! Robic,Hello Robic, Sorry for my late reply. As you mentioned in the drawing, I have explained them in red color. Please review them. If st

29、ill any problem, please let me know, and I will solve them immediately. As for the test report, I shall send to you by attachment before the end of next week. Best Wishes! Miley,Gratitude,Thank you very much.Thats really kind of you. Thank you for your hospitality. It was very generous of you. Dont

30、mention it.,Thank for your prompt reply. Thank you for contacting us. Thank you for providing the requested information. Thank you for your assistance I truly appreciate your help in resolving the problem. Thank you for raising your concerns. Thank you for your feedback. Thank you for your attention

31、 to this matter. Thank you for your understanding Thank you for your consideration. Thank you again for everything youve done.,Questions 谢谢你的盛情款待。 我真诚的感激你帮助我解决问题。 谢谢你的反馈 谢谢你关心此问题 I really appreciate this opportunity, which is also an opportunity for me to learn about Chinese enterprises at a close d

32、istance.,Compliment,Well done! It just suits you very much. You look great today.(每天都可以使用) You did a good job.（国际通用） Were so proud of you.(最高级表扬) Im very pleased with your work. This is really a nice place! Youre looking sharp!你看起很精神 You always know the right things to say.= youre very eloquentlkwnt

33、有口才的 .,Nice going! = you did a good job!(地道的表达) The food is delicious. Everything tastes great. Your son/daughter is so cute. What an adorable（可爱的drbl ） baby! Youve a good sense of humor. Your Chinese Is really surprising /incredible nkrdbl难以置信的 . You have very successful business. Youre very profes

34、sional.,I envy you very much! Your wife is so charming Youre really talented! You look nice in that color You have a good taste You look like a million dollars.= you are outstanding你很优秀，你真漂亮！ You turn me on.你让我眼前一亮!,Apology,Sorry to disturb you thats all right please accept my apologies I apologize

35、for having causing you so much trouble. Im very sorry for having kept you waiting so long. sorry for the long delay in replying to your E-mail. 注意apology pldi和apologize pldaz的发音,Help,Is there anything that I can do for you? That is very kind of you Ok/ no problem. I would be happy to do this.,Sugges

36、tion,How should I solve this problem? Could you give me some tips? What would you do if you were me? Why not install a security system? I think you should/ shall/ may/can. I recommend keeping those ideas in a log for later.,If you want my advice, I dont think you should go. 依我看，你不应该去。 I suggest that

37、 you tear up the letter and start over again. 我建议你把这信撕掉重写。 Its only a suggestion, and you can do what you please. 这只是一个建议，你可以按你的意思做。 Let me give you a little fatherly advice. 我给你一些长辈的忠告。 If you dont like it, I wish you would say so. 如果你不喜欢它，我希望你直说。 Please dont take offense. I only wanted to tell you

38、 what I think. 请不要不高兴，我只是对你直说了我的想法。 In my opinion, the house isnt worth the price theyre asking. 依我看，这房子不值他们喊得价。,My feeling is that you ought to stay home tonight. 我感觉今晚你应该待在家中。 Its none of my business, but I think you ought to work harder. 虽然与我无关，我还是认为你应该努力工作。 In general, my reaction is favorable.

39、总体来说，我感觉不错。 If you dont take my advice, youll be sorry. 如果你不听我的劝告，你会后悔的。 Ive always tried not to interfere in your affairs. 我总是不想打扰你。 Im old enough to make up my own mind. 我能自己做主了。 Thanks for the advice, but this is something I have to figure out by myself. 多谢你的劝告，但有些事我必须自己解决。 He wont pay attention to anybody. Youre just wasting your breath. 他对任何人都漠不关心，你是在白费精力。,Reception Service,人力资源部经理 Top-notch 能够成行 不辞辛劳 百忙抽空 Run into a storm Be held up,Clear up Attending service 倒时差 行李齐了 下榻宾馆 设宴洗尘 总裁 杂技表演,先生，请问您是从伦敦来的泰莱克教授吗？