2024年现代企业差旅政策调研报告 TRAVEL BUYER SURVEY TRAVEL POLICY

REPORT

TRAVELBUYERSURVEY:

TRAVELPOLICY

BYBCDTRAVELRESEARCH&INTELLIGENCE

May2024

ABOUTTHESURVEY

Goal:Thissurveyexploresmoderncorporatetravelpoliciesandlooksatthepolicychangeshappeningundertheinfluenceoftravelbuyers'shifting

prioritiesandthenewtrendsshapingbusinesstravel.

Methodology:Theresultsarebasedonanonlinesurveyof211travelbuyersconductedfromApril3-17,2024.

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TABLEOFCONTENTS

Travelpolicyoverview

Travelpolicyregulations

Travelpolicyupdatesandcommunication

Respondentprofile

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55%

64%

36%

Geography

Oftravelmanagershaveglobalresponsibilities.

37%

NORAM

42%

EMEA

Workforlargecompanieswithmorethan10,000employees.

4%

APAC

HaveannualtravelspendofUS$50millionandabove.

16%

LATAM

Topthreeindustries

11%

Financialservices

11%

Lifesciences

22%

Manufacturing

Travelpolicyoverview

Travelprogramprioritiesandbenchmark,2020-2024

Travelpolicyavailability

Travelpolicyoverview

Travelpolicylength

Travelpolicythemes

Travelerparameters

Stakeholders

Travelpolicypriorities

Travelpolicychallenges

Regionalchallenges

Impactofpolicyontalent

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TravelprogramprioritiesHOME

Dutyofcaretopsthelistoftravelprogramprioritieswith92%oftravelbuyersratingitextremelyorveryimportant.

57%

35%

6% 5%9%

Dutyofcare

54%53%

40%

37%

SavingsandcostcontrolPolicycompliance

39%32%

31%30%

48%51%

11%13%

45%

16%

Travelersatisfactionandwellbeing PaymentandexpensemanagementDataanalyticsandbusinessintelligence

53%

16%

Valueoftravel

22%

21%15%

41%

55%40%

29%

21%

33%

Travelerdigitalexperience SuppliermanagementEnvironmentallysustainabletravel

uExtremelyimportantuVeryimportantuModeratelyimportantaSlightlyimportantNotatallimportant

Q:Pleaserateyourcurrenttravelprogramprioritiesona5-pointscale,from“notatallimportant”to“extremelyimportant.”

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Travelprogramprioritiesbenchmark,2020-2024

Whiledutyofcare,complianceandcostcontrolkeptgrowingimportance,travelersatisfactionwentdownonthelistofpriorities.

4.74.74.6

4.54.3

4.4

4.5

4.44.4

4.3

4.23.9

4.2

4.24.24.1

4.1

4.1

4.1

4.34.34.44.34.34.4

43.94.0

4

43.9

4.0

3.9

3.93.9

4.03.8

3.83.6

3.73.73.63.5

3.8

3.6

DutyofcarePolicy

compliance

wellbeing

April2020April2021March2022May2023April2024

Dutyofcare

Valueoftravel

Savingsandcostcontrol

Paymentand

expense

management

Dataanalyticsandbusiness intelligence

Travelerdigitalexperience

Traveler

satisfactionand

Supplier

management

Environmentalsustainability

2.9

Travel

policyHOME

95%oftravelbuyerssaytheircompanyhasapublishedtravelpolicy,whichisoftencombinedwith

expenseregulations.

Availabilityoftravelpolicy

No

5%

Yes

95%

CombinedT&Epolicy

No

18%Don't

know3%

Yes79%

Q:Doesyourcompanyhaveapublishedtravelpolicy?Q:Isyourtravelpolicycombinedwithyourcompany's

expenseregulationsintooneTravel&Expensepolicy?

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Travelpolicyoverview

Whilemostpoliciesarecost-focused,fewarebasedonKPIsandtravelerfeedback.

72%

70%

1%

26%

Alignedwithcompanygoals

3%

4%

26%

57%

39%

47%41%39%

47%

6%

7%

8%

52% 53%65%

SupportedbyleadershipCost-focused InclusiveDetailed

30%22%

5%

66%62%

12%

17%

17%15%12%

21%

68%56%

62%

15%

30%

BackedupwithadequatetoolsTraveler-centric Flexible Dynamic RestrictiveBasedonKPIs

26%

Basedontravelerfeedback

Yes,verymuch

SomewhatNotatall

Q:Howwouldyoudescribeyourtravelpolicy?Selectwhatapplies.

Travelpolicylength

Overthree-quartersoftravelpoliciesareunder20pageslong.

43%

34%

12%

9%

3%

1-10pages11-20pages21-30pagesOver30Don'tknowpages

Q:Howlongisyourglobaltravelpolicy?

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Travelpolicythemes

Aroundtwo-thirdsofpoliciesincludetrippurposeandpre-tripapproval,followedbyvirtualmeetingsandtravelerwellbeing.

64%

62%

TrippurposePre-tripapprovals

52%49%

VirtualmeetingsasatravelsubstituteTravelerhealthandwellbeing

45%

43%

33%

19%

17%

Sustainabletravel Non-employeetravelBleisureandtravelerbenefits HybridorremoteworkDiversity,equityandinclusion

Q:Whichofthefollowingtopicsarecoveredinyourtravelpolicy?Selectallthatapply.

Travelerparameters

Companiesmayhavededicatedtravelpoliciesforsenioremployees,teamsfromspecificbusinessunitsandfrequenttravelers.

Seniority,e.g.Board,VPs,DirectorsFrequenttravelers

None

Companybusinessunits

Employeeswithaccessibilityneedsorneurodivergentemployees

Employeeswithspecialneeds,e.g.nursingmothers

Gender

LGBTQ+

Religion

Other

Age

32%

32%

32%

12%

6%

4%

4%

2%

1%

1%

41%

Q:Whattravelerparametersareaddressedinyourtravelpolicy?Selectallthatapply.

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Stakeholders

Inadditiontotravelmanagement,Finance,HRandProcurementaretypicallyinvolvedincreatingandupdatingtravelpolicy.

Finance

HumanResources

Procurement

Security/RiskmanagementTheExecutiveBoard/C-suite

Legal

Sustainability/ESGInformationTechnology

Other

Employeeresourcegroups,e.g.

femaleorLGBTQ+

64%63%

56%52%51%

44%24%

11%

9%4%

None

1%

Q:Whatcompanystakeholdersareinvolvedinupdatingyourtravelpolicyinadditiontotravelmanagement?Selectallthatapply.

Travelpolicypriorities

Educatingtravelersisthetoppriorityoftravelbuyerswhenitcomestomanagingtravelpolicies:Overhalfagree.

45%41%

37%31%

EducateemployeesabouttravelpolicyAligntravelpolicywithcompanygoalsIncreasecontroloverpolicycomplianceSimplifytravelpolicy

28%24%

23%

Maketravelpolicymorecost-focusedConsolidatetravelpolicyacrossregions MaketravelpolicymoresustainableImprovetravelerwellbeing

14%8%

DecreasethevolumeofbusinesstravelMaketravelpolicymoredetailed

Q:Whatareyourcurrentprioritiesrelatedtothetravelpolicy?Selectthetopthree.

56%

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Travelpolicychallenges

Amongthetop-threechallenges,buyersmentiontravelereducation,workingwithpolicyexceptionsandmanaging

travelpolicyacrossregions.

Educatingtravelers

ManagingpolicyexceptionsManagingpolicyacrossregionsControllingpolicycompliance

Thepolicyrevisionislengthyandcumbersome

Havingtherighttoolstoimplementpolicyupdates,e.g.OBTwiththepolicy

conditionsloaded

Provingitsvaluetothecompanystakeholders ObtainingindustrybestpracticesUnderstandingthevalueofpolicychanges

BearingextracostsassociatedwithintroducingcertaintravelpoliciesManagingtravelerprofiles,e.g.non-employeesortravelerswithspecialneeds

Don'tknow

46%42%

41%

26%22%

21%

19%

18%

11%

9%4%

63%

Q:Whatchallengesdoyoucomeacrosswhenupdatingthetravelpolicy?Selectthetopthree.

RegionalchallengesHOME

Locallawsandregulationsprovetobeamajor

complexitywhenitcomestomanagingpoliciesacrossregions.

Locallawsandregulations

Influenceoflocalculture

Multiplebusinessunitswith

differentstatus

Limitedcontrolinlocalmarkets

44%35%

33%29%

27%24%

Streamliningdataandreporting

globally

11%

11%9%

LackofinternallocalsupportFindinglocalsuppliersNone

Don'tknow

Q:Whatcomplexitiesdoyouencounterwhenmanagingtravelpolicyinvariouscountriesorregions?Selectallthatapply.

Impactofpolicyontalent

Accordingtothreeoutof10travelbuyers,travelpolicyhasapositiveimpactonattractingandretainingtalent.

32%

28%

25%

9%

6%

Somewhat

negative

NoimpactSomewhatpositive

Extremely

positive

Don'tknow

Q:What'stheimpactofyourtravelpolicyonattractingandretainingtalent?

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Travelpolicyregulations

Effectivenessoftravelpolicy

Enforcingtravelpolicy

Mandatedpolicyelements

Businessclassrules

Prohibitedtravelsuppliers

In-policyairancillaries

In-policyhotelancillaries

Cost-controlmeasures

Recenttravelbudgetreductions

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Effectiveness

oftravelpolicy

Two-thirdsoftravelbuyersconsidertheirtravelpolicytobeextremelyorveryeffective.

52%

29%

12%

6%

1%

Noteffective

atall

Slightly

effective

Moderately

effective

Veryeffective

Extremely

effective

Q:Howeffectiveisyourcurrenttravelpolicy?Selectone.

Enforcingtravelpolicy

Mostemployersenforcetravelpolicyapplyingrulesinonlinebookingtools,improvingtravelercommunicationormanagingtravelexpenses.Rewardingcompliantbehaviorisn’tcommon.

51%

Highlightpolicycomplianttraveloptionsinthe

OBT

50%

Performanauditoftravelexpenses

49%

Regularlycommunicatetravelpolicyandits

changesviamultiplechannels

48%45%

Requirepre-tripapproval

43%

Facilitateemployees'accesstothetravelpolicyRestrictoutofpolicybookingoptions

27%

Escalatethecasesofreimbursementfornon-

complianttravelexpenses

26%18%

Donotreimbursefornon-complianttravel

expenses

Sendtravelerson-tripremindersaboutpolicycomplianttravelbehavior

1%

Rewardcomplianttravelerbehavior

Q:Howdoyouenforceyourtravelpolicy?Selectallthatapply.

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MandatedpolicyelementsHOME

Amongthetravelpolicyelements,airclassismandatedmostfrequently:Ninein10travelbuyerssayso.Overhalfmandateuseofcorporatecards,carrentalclassandmealallowance.

10%

88%

Airclass

27%37%

62%

11%7%

Corporatecreditcarduse

56%

28%29%

43%30%

49%

51%47%

21%24%

11%27%

17%20%

17%29%

46%43%

Carrentalclass MealallowanceHotelroomratecapCarrentalsupplierRailclass

34%27%

53%59%

24%16%

55%43%

Hotelclass AirsupplierHotelsupplierDirectflights

13%

12%8%

44%50%

38%

Railinsteadofair,wherepossibleRailsupplier

57%

35%

Publictransportationuse

MandatedEncouragedbutnotmandatedNeithermandatednorencouraged

Whattravelpolicyelementsdoyoumandate?Selectwhatapplies.

BusinessclassrulesHOME

Mosttravelpoliciesfactorinflightdurationwhen

definingtherulesaroundtravelingbusinessclass.Onaverage,businessclassisallowedonflightsover

sevenhourslong.

79%

60%

56%

hoursavg

7

15%

6%

OtherNone-business

classisnotallowed

Geography,e.g.intercontinentally

FlightdurationTravelerprofile,

e.g.directors

andabove

Q:Whenareyouremployeesallowedtotravelbusinessclass?Selecttheparametersthatapply.

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Prohibitedtravelsuppliers

Eightin10travelbuyerssaytheirpolicydoesn’tallow

theuseofsharingeconomyaccommodation.

34%

Servicedapartments

27%

Chauffeured

cars

80%

Sharingeconomyaccommodation

Q:Whichofthefollowingtravelsuppliersdoesyourpolicyprohibit?Selectallthatapply.

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In-policyairancillaries

Travelpoliciesrarelyincludeairlinepriorityboarding,loungeaccessorclassupgrades.

BaggagefeesAirplaneseatselection

On-boardWi-Fi

Securityclearanceprograms,e.g.

TSAPreCheck

On-boardfoodandbeveragesPriorityboarding

AirlineloungeaccessAirclassupgrades

In-flightentertainment

89%

48%

46%

42%

34%12%

11%6%

4%

Q:AccordingSelectallthat

toyourpolicy,whatairservicechargesdoyoureimbursefor?apply.

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In-policyhotelancillaries

Amongin-policyhotelancillaries,Wi-Fichargesarecoveredmostoften,whileroomupgradesaren’t

included.

Wi-Ficharges HotelroomserviceHotellaundryservice

Earlycheck-in/latecheck-out

Hotelroomminibar

Accesstofitnesscluborswimmingpool

Entertainment/movierentalHotelroomupgrades

55%

52%45%

16%15%

2%

1%

75%

Q:Whathotelservicechargesdoyoureimbursefor?Selectallthatapply.

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Cost-controlmeasures

Sixin10travelbuyerssaytheircompanyreduceditstravelbudgetinthepastfewyears,and96%introducedcost-

controlpolicies,mostpopularaimingtoreducethetravelvolume.

80%

Encouragemeetingsonline Cutallnon-essentialtravelEncouragefewerbutlongertrips

Usetoolstolowerthecostofatrip,e.g.priceassuranceStricttravelexpensecontrol

LimitnumberofemployeesonatripUsepublictransportationinsteadoftaxisLowerclassofairtravel

Reduceextras,e.g.clubmembershiporupgradesDecreasethecategoryofhotels

AllowbookingdirectlywithsuppliersifthepriceislowerNone

Reducethemealallowance

58%

34%

33%

26%

23%

14%

14%

6%

6%

5%

4%

1%

Q:Whatcost-controlmeasuresdidyouintroduceinthepastfewyears?Selectallthatapply.

Recenttravelbudgetreduction

41%NO59%YES

Q:Inthepastfewyears,didyourcompanyreduceitstravelbudget?

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Travelpolicyupdatesandcommunication

Frequencyofpolicyupdates

Lastpolicyupdate

Communicationchannels

Theeffectivenessofcommunication

Trendsshapingtravelpolicy

Frequencyofpolicyupdates

Overhalfofbuyersrevisetravelpolicyeverycoupleofyearsormoreoften,whilethreein10dothis

whenneeded.

30%

26%

22%

10%

7%

4%

Several

timesa

year

AnnuallyEvery2-3years

Every4-5

years

NospecificDon'tknowtimeline,

whenthe

needarises

Q:Howoftendoyoureviseyourtravelpolicy?

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Lastpolicyupdate

Two-thirdsoftravelbuyershaverecentlyrevisedtheirpolicy.

22%

12%

8%

In2024

In2023

42%

2021-2022

2016-2020

Q:Whenwasthelasttimeyouupdatedyourtravelpolicy?

CommunicationchannelsHOME

Intranetistheprim