商务英语视听说（第3册）（第二版） 课件 Unit 7 Business Conflict

Unit7

BusinessConflict商务英语视听说（第3册）（第二版）新视界商务英语系列教材PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkManagingConflictatWork1.Watchthefollowingvideoclipandanswerthequestions.Unit7BusinessConflictPartVIOralPracticedestructive/dɪˑstrʌktɪv/adj.causingdestructionordamage引起破坏（毁灭）的；毁灭性的(TEM-4,CET-4)eg.Thewarwasaparadigmofthedestructivesideofhumannature.productive/prəˑdʌktɪv/adj.makinggoodsorgrowingcrops,especiallyinlargequantities生产的；（尤指）多产的(TEM-4,CET-4)eg.Scienceandtechnologyarepartoftheproductiveforces.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkManagingConflictatWork

1.Watchthefollowingvideoclipandanswerthequestions.Unit7BusinessConflictPartVIOralPractice(1)Wheredoesconflictatworkemergefrom?(2)Howdopeoplerespondtoconflictatwork?(3)Whyshouldweequipourtalenttoturndifficultinteractionsintoproductiveresolutions?

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkManagingConflictatWork

1.Watchthefollowingvideoclipandanswerthequestions.Unit7BusinessConflictPartVIOralPractice(1)Wheredoesconflictatworkemergefrom?

Conflictatworkoftenemergesfromtwosources:personalitydifferencesanddecisiondisagreements.(2)Howdopeoplerespondtoconflictatwork?Peopleusuallyrespondin4unproductiveways,namelyplacingblame,listeningtoandsharingperspectives,focusingonareasofagreementandshyingaway.(3)Whyshouldweequipourtalenttoturndifficultinteractionsintoproductiveresolutions?Becausewhenweequipourtalenttoturndifficultinteractionsintoproductiveresolutions,weenablebetterconversations,betterleaders,andbettercultures.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkThreeTypesofConflictsandHowtoAddressThem2.Readthefollowingpassageandanddiscussthequestions.Unit7BusinessConflictPartVIOralPracticeundermine/ˌʌndəˑmaɪn/

v.tomakesth.,especiallysb.’sconfidenceorauthority,graduallyweakerorlesseffective逐渐削弱（信心、权威等）；使逐步减少效力(TEM-4,CET-6)

eg.Thecontinuedfightingthreatenstoundermineeffortstonegotiateanagreement.disdain/dɪsˑdeɪn/v.tothinkthatsb./sth.isnotgoodenoughtodeserveyourrespect;torefusetodosth.becauseyouthinkthatyouaretooimportanttodoit鄙视，蔑视，鄙弃；不屑（做某事）(TEM-8)eg.Janetlookedathimwithdisdain.simmer/ˑsɪmə(r)/

v.(ofanargument,adisagreement,etc.)todevelopforaperiodoftimewithoutanyrealangerorviolencebeingshown即将爆发；酝酿(TEM-8,CET-6)eg.Thebitterdivisionshavesimmeredformorethanhalfacentury.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkUnit7BusinessConflictPartVIOralPractice

ThreeTypesofConflictsandHowtoAddressThem

2.Readthefollowingpassageanddiscussthequestions.(1)Howmanyconflictsarementionedinthepassage?Whatarethey?Whichonemayappeartobethesimplesttoresolve?Therearethreeconflictsmentionedinthepassage:taskconflict,relationshipconflictandvalueconflict.Ofthethreetypesofconflictdiscussedhere,taskconflictmayappeartobethesimplesttoresolve.(2)Howdoesrelationshipconflictandvalueconflictarise?Relationshipconflictarisesfromdifferencesinpersonality,style,mattersoftaste,andevenconflictstyles.Valueconflictarisesfromfundamentaldifferencesinidentitiesandvalues,whichcanincludedifferencesinpolitics,religion,ethics,norms,andotherdeeplyheldbeliefs.(3)WhatdoesMITprofessorLawrenceSusskindrecommendforresolvingavalues-baseddispute?Susskindrecommendstomovebeyonddemonizationtowardmutualunderstandingandrespectthroughdialogueforresolvingavalues-baseddispute.PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkConversationOne

Unit7BusinessConflictPartVIOralPractice(1)Accordingtothewoman,advertisements

.A.letusknowthebestproductB.giveussufficientinformationC.failtoconvincepeopleD.givemisleadinginformation

(2)Inthewoman’sopinion,moneyspentonadvertisementsispaid

.A.bymanufacturersB.bycustomersC.byadvertisersD.byallofthem(3)WhichofthefollowingstatementsisINCORRECT?A.Thewomanseemstobenegativeaboutadvertising.B.Thewomanappearstoknowmoreaboutadvertising.C.Themanistobepresentatadebateonadvertising.D.Themanhasalottotalkaboutonadvertising.ConversationOneConversationTwoConversationThree

DBDPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkConversationTwoUnit7BusinessConflictPartVIOralPracticeConversationOneConversationTwoConversationThree

ultra/ˑʌltrə/

adj.extremeorimmoderate,esp.inbeliefsoropinions（信仰或意见）极端的；偏激的(TEM-4,CET-4)eg.Ozoneistheearth'sbarrieragainstultra-violetradiation.hurdle/ˑhɜːd(ə)l/

n.aproblemordifficultythatmustbesolvedordealtwithbeforeyoucanachievesth.难关；障碍(TEM-8,CET-6)eg.Two-thirdsofcandidatesfailatthisfirsthurdleandaresenthome.prerequisite/ˌpriːˑrekwəzɪt/n.sth.thatmustexistorhappenbeforesth.elsecanhappenorbedone先决条件；前提；必备条件(TEM-8,CET-6)

eg.Goodself-esteemisaprerequisiteforahappylife.PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkConversationTwo

Unit7BusinessConflictPartVIOralPractice

(1)Whathasthewomanrevealedinherbook?A.Wheresuccessfulpeople’sstrengthscomefrom.B.Whymanypeoplefightsohardforsuccess.C.Howsheachievedherlife’sgoal.D.Whatmakespeoplesuccessful.(2)Whatdosuccessfulpeopleattributetheirachievementto?A.Havingsomeonewhohasconfidenceinthem.B.Havingsomeonewhoisreadytohelpthem.C.Havingafirmbeliefintheirownability.D.Havingarealisticattitudetowardslife.(3)Whatdosuccessfulpeopledowhenfacedwithdifficulties?A.Theyadjusttheirgoalsaccordingly.B.Theytryhardtoappearoptimistic.C.Theystaypositive.D.Theyremaincalm.ConversationOneConversationTwoConversationThree

DAC(4)Whatisoneprerequisiteforpassionatworkaccordingtothewoman?A.Anunderstandingleadership.B.Anurturingenvironment.C.Mutualrespectamongcolleagues.D.Highlycooperativeteammates.BPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkConversationThreeUnit7BusinessConflictPartVIOralPracticeConversationOneConversationTwoConversationThree

constructive/kənˈstrʌktɪv/adj.havingausefulandhelpfuleffectratherthanbeingnegativeorwithnopurpose建设性的；有助益的；积极的(TEM-8,TEM-4)eg.Aftertheirmeeting,bothmendescribedthetalksasfrank,friendlyandconstructive.empathy/ˈempəθi/n.theabilitytounderstandanotherperson’sfeelings,experience,etc.同感；共鸣；同情(TEM-8)eg.Havingbegunmylifeinachildren'shome,Ihavegreatempathywiththelittleones.PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkConversationThreeUnit7BusinessConflictPartVIOralPracticeConversationOneConversationTwoConversationThree

HBR(HarvardBusinessReview)HBR(HarvardBusinessReview)isageneralmanagementmagazinepublishedbyHarvardBusinessPublishing,awhollyownedsubsidiaryofHarvardUniversity.《哈佛商业评论》（HBR）是一本综合性管理杂志，由哈佛大学全资子公司哈佛商业出版社出版。PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkConversationThree

Unit7BusinessConflictPartVIOralPractice

(1)WhatdoesAmyGallodo?A.Areporter.B.Aninterviewer.C.Awriter.D.Amanager.(2)WhichofthefollowingquestionsISN’TaskedbyAnnieMcKee?A.Whyisitimportanttoconfrontworkplaceconflicts?B.Whyisitimportanttodealwithworkplaceconflicts?C.Howdowedoaboutconflictintheworkplace?D.Whatcanwedotodealwithconflictsasparents?(3)WhichofthestatementsisNOTtrue?A.Conflictcan’tbeavoidedinaworkplace.B.Alotofpeopleviewconflictasnegative.C.Wecreateamoreinclusiveworkenvironmentwhenwedisagree.D.Disagreeingwithotherpeopleisunkindandit’snotoftherightthingtodoinmostsituations.ConversationOneConversationTwoConversationThree

CDDPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkChina,aVitalMarketforEurope’sCompaniesUnit7BusinessConflictPartVIOralPracticeNewsOne

NewsTwo

futuristic/ˌfjuːtʃəˈrɪstɪk/adj.extremelymodernandunusualinappearance,asifbelongingtoafuturetime;imaginingwhatthefuturewillbelike极其现代的；未来派的；幻想未来的；想象未来情况的(TEM-8,CET-6)

eg.Thetheatreisafuturisticsteelandglassstructure.enact/ɪˈnækt/v.topassalaw通过（法律）(TEM-4,CET-6)eg.Theauthoritieshavefailedsofartoenactalawallowingunrestrictedemigration.legitimate/lɪˈdʒɪtɪmət/

adj.forwhichthereisafairandacceptablereason;allowedandacceptableaccordingtothelaw正当合理的；合情合理的；合法的；法律认可的；法定的(TEM-8,CET-6)

eg.ThegovernmentsaidthatithassuspendedallaidtoHaitiuntilthatcountry’slegitimategovernmentisrestored.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkChina,aVitalMarketforEurope’sCompaniesUnit7BusinessConflictPartVIOralPracticeNewsOne

NewsTwo

lucrative/ˈluːkrətɪv/adj.producingalargeamountofmoney;makingalargeprofit赚大钱的；获利多的(TEM-8,CET-6)eg.Theydoalotofbusinessinlucrativeoverseasmarkets.backdrop/ˈbækdrɒp/n.thegeneralconditionsinwhichaneventtakesplace,whichsometimeshelptoexplainthatevent（事态或活动的）背景(TEM-8,CET-6)eg.Theprofitsrisewasachievedagainstabackdropoffallingmetalprices.rampuptoincreaseorcausetoincrease增加；使增加(TEM-8,CET-6)eg.Untilminingfirmsrampupproduction,innovationseemslikeasmartsolution.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkChina,aVitalMarketforEurope’sCompaniesUnit7BusinessConflictPartVIOralPracticeNewsOne

NewsTwo

ChinaCouncilforthePromotionofInternationalTrade(CCPIT)TheChinaCouncilforthePromotionofInternationalTrade(CCPIT)isatradebodyfoundedin1952.TheCCPITdevelopsbusinesscooperationandexchangeswithforeigncountriesandhaslongbeenassociatedwiththeChineseCommunistParty’sunitedfrontstrategy.中国国际贸易促进委员会，简称中国贸促会,是成立于1952年的贸易团体。中国贸促会开展对外经贸合作与交流，长期以来一直与中国共产党的统一战线战略密切相关。

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkChina,aVitalMarketforEurope’sCompaniesUnit7BusinessConflictPartVIOralPracticeNewsOne

NewsTwo

MinistryofCommerceofthePeople’sRepublicofChina(MOFCOM)TheMinistryofCommerceofthePeople’sRepublicofChina(MOFCOM)isresponsibleforformulatingpolicyonforeigntrade,exportandimportregulations,foreigndirectinvestments,consumerprotection,marketcompetition(competitionregulator) andnegotiatingbilateralandmultilateraltradeagreements.中华人民共和国商务部（MOFCOM）负责制定对外贸易政策、进出口法规、外国直接投资、消费者保护、市场竞争（竞争监管机构）以及谈判双边和多边贸易协定。

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkChina,aVitalMarketforEurope’sCompaniesUnit7BusinessConflictPartVIOralPracticeNewsOne

NewsTwo

UniversityofInternationalBusinessandEconomics(UIBE)

TheUniversityofInternationalBusinessandEconomics(UIBE)isapublicresearchuniversityspecializedinundergraduateandgraduateeducationineconomics,finance,internationalbusiness,management,business,law,foreignlanguagesandforeignrelations.对外经济贸易大学（UIBE）是一所集经济学、金融学、国际商务、管理学、商学、法学、外语和对外关系等本科和研究生教育为一体的公立研究型大学。

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkUnit7BusinessConflictPartVIOralPracticeNewsOne

NewsTwo

GeneralAdministrationofCustoms(GAC)TheGeneralAdministrationofCustoms(GAC)isresponsibleforthecollectionofvalue-addedtax,customsduties,exciseduties,andotherindirecttaxessuchasairpassengerduty,climatechangelevy,insurancepremiumtax,landfilltaxandaggregateslevy.ItisalsoresponsibleformanagingtheimportandexportofgoodsandservicesintoChina.

海关总署（简称GAC）负责征收增值税、关税、消费税以及其他间接税，如航空客运税、气候变化税、保险费税、垃圾填埋税和集合税等。海关总署还负责管理货物和服务进出口到中国。China,aVitalMarketforEurope’sCompaniesPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkChina,aVitalMarketforEurope’sCompanies

Unit7BusinessConflictPartVIOralPracticeNewsOne

NewsTwo

Write“T”fortrueand“F”forfalse.(1)About90%ofEuropeancompaniessaidthattheyhaveexpandedtheirproductionandbusinessscaleinChina.(2)Nearly116Europeancompanieswereinterviewedonissuesrelatedtotheirbusinessoutlook,investmentclimateandmarketconditionsinthefirsthalfof2022.(3)AirbusSElaunchedanewresearchcenterinSuzhou,Jiangsuprovince,inJune,tofocusonresearchforitsfuturistichydrogen-poweredaircraft.(4)TradebetweenChinaandtheEuropeanUniongrewby8.9%onayearlybasisto3.23trillionyuan($466.79billion)inthefirsthalfyearof2022,statisticsfromtheGeneralAdministrationofCustomsshowed.(5)2022marksthe30thanniversaryoftheestablishmentofdiplomaticrelationsbetweenChinaandtheRepublicofKorea.

FFTFTPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkProblemsinCEOManagementUnit7BusinessConflictPartVIOralPractice

NewsOneNewsTwo

problematic/ˌprɒbləˑmætɪk/

adj.difficulttodealwithortounderstand;fullofproblems;notcertaintobesuccessful造成困难的；产生问题的(TEM-8,CET-6)

eg.Wearedeeplyconcernedtogetoutofthisproblematicsituation.autocratic/ˌɔːtəˑkrætɪk/adj.oforrelatingtoarulerwhohasabsolutepower独裁的；专制的(TEM-8)

eg.ItiswidelybelievedthatthePeugeotfamilytiredofMr.Streiff’sautocraticwaysandpenchantforconfrontation.mouthpiece/ˑmaʊθˌpiːs/

n.aperson,newspaper,etc.thatspeaksonbehalfofanotherpersonorgroupofpeople喉舌；代言人；发言人(TEM-8,CET-6)eg.ThePressSecretaryservesasthePresident’smouthpiece.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkProblemsinCEOManagement

Unit7BusinessConflictPartVIOralPractice

NewsOneNewsTwo

(1)WhatarethetwoopposingcharacteristicsthatmanyCEOscombine?A.Confidenceandarrogance.B.Prideandbravery.C.Confidenceandanxiety.D.Braveryandanxiety.(2)WhydoCEOsworkwithahighlevelofanxiety?A.Theysufferfromsomecertaindiseases,suchasobesity,stomachache,etc.B.Theyhaveabadrelationshipwiththeiremployees.C.Theyarealwaysundersurveillancebytheirsuperiors.D.Theyareafraidofmissingtargets.

CDPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkProblemsinCEOManagementUnit7BusinessConflictPartVIOralPractice

NewsOneNewsTwo

(3)Whatisputinthefirstplacewhendealingwiththetypeofconflictwithharmfuleffects?A.Toaskhelpfromthehumanresourcesdepartment.B.Topreventitfromarising.C.Toseekhelpfromanexternalmediator.D.Toquitthejobandleavethecompany.(4)WhichofthefollowingstatementsisFALSEaccordingtothenews?A.Anautocraticformofmanagementwherethechiefexecutivegivesordersandeveryoneelsehastoobeywouldseemoreconflictthanothers.B.Acompanywithamoredemocraticbusinesscansuffermorewhenuncertaintyaboutwhomtoreporttoleadstoconflictingdemands.C.Itisunnecessaryforagoodmanagertomakeeffortstoearntherespectofthepeopleheworkwith,becausehemustshowhissuperiority.D.Externalmediatorscanbuildaclearpictureofthesituation,andgivefeedbackthatbothsideswillaccept,preciselybecausethey’reindependent.

BCPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageOneUnit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

informant/ɪnˈfɔːmənt/n.apersonwhogivessecretinformationaboutsb./sth.tothepoliceoranewspaper（向警方或报纸）提供消息的人；告密者；线人(TEM-4,CET-6)

eg.Theinformantreportedlyhasbeeninjailforthepastsixorsevenmonths.unintentional/ˌʌnɪnˈtenʃənl/adj.notdonedeliberately,buthappeningbyaccident无意的；非故意的；偶然的(TEM-4,CET-6)eg.Perhapshehadslightlymisledthem,butitwasquiteunintentional.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageOne

Unit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

Listentothepassageandanswerthequestions.(1)Whatisthemainideaofthispassage?(2)Whatistheworstthingthatpeopledowhenconfrontingconflicts?(3)Whatarethetwothingsyouneedtokeepinmindtomastertheinterpersonalcompetency?(4)Whatisculturethoughtaboutinthepassage?(5)Whatarethewaystomanageconflictincross-culturalinterpersonalsituations?

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageOneUnit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

Listentothepassageandanswerthequestions.(1)Whatisthemainideaofthispassage?Thepassageismainlyaboutconflictmanagementincross-culturalinterpersonalsituations.(2)Whatistheworstthingthatpeopledowhenconfrontingconflicts?Thepassageismainlyaboutconflictmanagementincross-culturalinterpersonalsituations.(3)Whatarethetwothingsyouneedtokeepinmindtomastertheinterpersonalcompetency?Therearetwothingsyouneedtokeepinmind.Firstofall,knowyourselfandyourconflictstyle;andsecond,knowtheother.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageOne

Unit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

Listentothepassageandanswerthequestions.(4)Whatisculturethoughtaboutinthepassage?Cultureisthoughtaboutanonionwhereyoupeelbackthevariouslayersin.Conflictmanagementtendstobedeepinthatonion,soit’snotuntilyou’vebeenimmersedinacultureforquitealongperiodoftimethatyoucangetreallygoodandcomfortablewithunderstandinghowtheymanageconflictanddisagreement.(5)Whatarethewaystomanageconflictincross-culturalinterpersonalsituations?Therearefourwaysthatyoucangetbetter.Thefirstistoobservewhenyouenterourculture.Thesecondistoaskkeyinformants,peoplewhoareculturalexperts,howdopeopleinthisculturehandledisagreements,howwouldyourecommendthatIwouldapproachsomeonethatIhaveadisagreementwith.Thethirdistoconsultallsortsofculturalsources,readtheliterature,thestories,themythology,listentothemusic,tothepoetry,seewhat’savailableontheInternet,seewhatresearchhasbeendoneinthiscultureaboutconflictmanagement.Thefourthisperhapsthemostimportantandthatistoobserveotherpeople’sreactionstoyou.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageTwoUnit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

meditate/ˈmedɪteɪt/

v.tothinkdeeply,usuallyinsilence,especiallyforreligiousreasonsorinordertomakeyourmindcalm冥想；沉思(TEM-4,CET-4)

eg.Iwasmeditating,andreachedahigherstateofconsciousness.camaraderie/ˌkɑːməˈrɑːdəri/n.afeelingoffriendshipandtrustamongpeoplewhoworkorspendalotoftimetogether同事情谊；友情(TEM-8)

eg.TeamSpirit-Createanenvironmentofcamaraderie.justifiably/ˌdʒʌstɪˈfaɪəb(ə)li/

adv.existingordoneforagoodreason,andthereforeacceptable有理由地；可证明是正当地；情有可原地(TEM-8)eg.Theuniversitycanbejustifiablyproudofitsrecord.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageTwo

Unit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

latent/ˈleɪt(ə)nt/adj.existing,butnotyetverynoticeable,activeorwell-developed潜在的；潜伏的；隐藏的(TEM-4,CET-6)eg.Advertisementsattempttoprojectalatentmeaningbehindanovertmessage.interference/ˌɪntərˈfɪrəns/n.theactofinterfering干涉；干预；介入(TEM-4,CET-4)eg.Furthermore,theyclaimthatanysuchinterferenceiscompletelyineffective.hierarchical/ˌhaɪəˈrɑːrkɪkl/

adj.arrangedinahierarchy按等级划分的；等级制度的(TEM-8)eg.Thisiscertainlyalittledifficultforpeoplewhoaremoreusedtoahierarchicalsystem.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageTwo

Unit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

(1)Whatdidamanagercomplaininthepassage?A.Theyhadtooverworkeveryday.B.Itwassotrickytodealwiththesuperiors.C.Theywerespendingmoretimemediatingworkplaceconflict.D.Theygotunsatisfyingsalary.(2)Afteraworkplaceconflict,thetwoconcernedpartiestendtoobjecttotheideasandfunctionsofoneanotherpurelyonthebasisof.A.themanager’sorderB.theteammembers’adviceC.mutualprofitD.personalbias(3)Whatiscompletelylostafteraworkplaceconflicttakesplace?A.Spiritofopen-mindedcamaraderie.B.Atmosphereofcompetitiveness.C.Senseofachievement.D.Creativethoughtsandhighefficiency.(4)Whomentionedthatworkplaceconflicthasescalatedto42%ofamanager’stimeinrecentyears?A.ThomasandSchmidt.B.WatsonandHoffman.C.GilbertandKrichbaum.D.DonahueandColt.

CDABPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkPassageTwoUnit7BusinessConflictPartVIOralPractice

PassageOnePassageTwo

(5)WhichofthefollowingreasonsWON’Tcauseaworkplaceconflict,accordingtothepassage?A.Differencesinworkstyles.B.Backgroundandgender.C.Personalitiesandskilllevel.D.Appearanceandincome.

DPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkMini-Talk：HowtoHandleBusinessConflictAppropriately

Unit7BusinessConflictPartVIOralPractice

PositiveimpactsofbusinessconflictA.Itcouldarouseyourinnerincentivetogainbusinesssuccess—thebusiness(1)..B.Itcanbecomea(2).UnveilingdifferenthorizonsinyourprofessionalorpersonallifeFourmaindevicestohandlebusinessconflictA.Avoidit—somepeoplemighteventestyourbusinesscapacitythroughyour(3)totheconflict.B.Makea(4)—it’sbesttogiveinifthesituationdoesnotnegativelyaffectourmoralvalues.C.Compete—competitioncanbe(5)attimes.(1)achiever(2)booster(3)reaction(4)compromise(5)dangerousPartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkMini-Talk：HowtoHandleBusinessConflictAppropriatelyUnit7BusinessConflictPartVIOralPractice

Inordertogetmorebenefits,somebusinessesadopt(6)techniquesthatimpairpeople’screativity.It’shardto(7)withhighlycompetitivepeoplesincetheyalwayswanttobe“theonlyone”inbusiness.D.Collaborate—oneofthehealthiestwaystodealwithconflictissues.Peopleneedtofindawayto(8)others.Rememberthatweallhavewonderfullyuniquewaysin(9),suchasexpressingourselves,(10)people,andbuildingourbusinesses.(6)aggressive(7)workwell(8)cooperatewith(9)businessinteractions(10)connectingwithPartILead