旅游英语接待与送别旅客

TourismEnglishUnit1MeetingonArrival&SeeingoffonDeparture

LectureTimeAssignedPARTMODULESCONTENTSSTUDIEDILead-inTourGuide’sgeneraltasksQuestionfordiscussionIIOralpracticeKnow-howforANational/LocalTourGuide—MeetingtheGuestsIIIWritingDraftawelcome&farewellspeechⅣHomeworkCaseProblemsLearningObjectivesGettoknowthetourguide’sprincipledutiesMasterhowtoreceivetouristsattheairportLearntowriteawelcome&farewellspeechATourGuidesomeoneassignedbyatravelservicetoorganizetoconductatriptotakecareofeverydetailofatourapersonthattheguestspayfortheconveniencefamiliarwithgeographyandhistoryofacertainarea.PartIATourGuide’sGeneraltasksA.somebasicservice---

meetingandseeingoff,checkinginandcheckingout,arrangingfoodandaccommodation,providingon–tourservicepromotingoptionaltourproducts,givingtouradvice,dealingwithcomplaintsandemergencies,doingpre-tourandpost-tourjobandsonon.educators,instructorsandall-aroundexperts----history,geography,architecture,ArtandotherinterdisciplinaryknowledgeATourGuide’sGeneralTasksB:

thepublicfaceofatravelagencyHelpshapethefirstimpressiontovisitors.His/Herqualityofserviceisconductivetothedirectpromotionofsalesoflocaltourproducts,makegreatcontributiontoincreasingtheincomeofforeigncurrencyC:agoodwillcultureambassador,anunofficialspokespersonforthedestinationsworkingattheforefrontofthetravelindustryandmeetingpeoplefromallovertheworldandwithdiversebackgrounds,aguideactsastoforeignguests,facilitateforeigntouriststoenhancetheirunderstandingaboutChinaandeliminateprejudiceagainstChinaQuestionsforDiscussionDoesatourguidehavetoperformanarrayoftasksatthesametime?Doesatourguideneedtorefertoalargesumofrelevantsourcesofinformation?Isproperdressverynecessaryforatourguide?What’sthepurposeoftalkingaboutsomelatestnews?Inhowmanyrespectsshouldaguidegetprepared?PartIIKnow-howforATourGuide—MeetingtheGuests1.Introduction2.Preparationsbeforemeetingtheguests3.Proceduresformeetingvisitorsattheairport4.Usefulsentencepatterns&situationaldialoguesIntroductionMeetingthetouristsattheairportisthefirstimportantstepthroughoutthewholereceptionintourism.Aswellbegunishalfdone,youshouldplaytheroleofatourguidewellattheverybeginning,andyoushouldbewarm-hearted,humorousandconsiderate.Theprocedureofmeetingguestsattheairportincludesfindingtheguests,greetingtheguests,countingthenumberoftheguestsandcheckingtheluggage.Then,youleadthegueststothebus.Duringthecourse,youshouldalwayswelcomethegueststoyourcityoryourcountryandaskthemforquestionsorrequests.Expressyourwillingnesstoservethemsincerelyandhonestly,andwishthemapleasantjourneyandanenjoyablestayinyourcityoryourcountry.Preparationsbeforereceivingtourgroupgroupnumber,thetourleader,thenationalguide,thechargingschedule,theplacesofaccommodation,theactivityitems,theservicestandards,specialrequirementsandsoon.(1)Befamiliarwiththereceptionplan.Theseinclude:(2)Implementofvarioustasks.ToConfirmtransportation,accommodationandallkindsofinvoices,andcontactthereceptionunits.(3)Bementallypreparedforthetour.Tobepsychologicallypreparedtofacethecomplaints,blamesandaccusationsfromcertaintourist,aswellastheemergenciesthatmayarise.(4)Prepareallthenecessaryitems,suchasthetourFlags/banners,badges,guidingmaps,etc.ThechecklistofthingsbeforemeetingguestsItineraryPassengerlists,withpersoninchargenotedBookinginformation:thehotel,coach,meals,theattractions,transportationfornextstop.Couponstotherestaurantsandattractions,tickets.ChecksorvouchersforpaymentFlagofthetravelserviceNamebadgeMeetingGuestsattheairportProcedurestoremember:Cometotheairportatleast30minutesinadvance;checkthearrivalterminaltoconfirmtheactualarrivaltimeandarrivalgate.Arrangeluggagetransfer,walktothegate,establishameeting/waitingsiteforthegroup,andnotethelocationofthebaggageclaimarea.Receivethegroupandofferafriendlygreeting,inquireabouttheirtrip,andgivebriefbutclearinstructionsastotheimmediateprocedures.Helptouristswhentheycollecttheirluggage,andremindthemtocheckifthereisanydamage.Andthentransfertheluggagetothevehicle.Escortthetouriststotheirmotorcoach.DeliverAWelcomeSpeechUsefulExpressionsReceivingguestsattheairport:Excuseme,sir.AreyouMr.RonaldfromAmerica?Excuseme,madam,butareyouMs.LynnDavisfromAustralia?Excuseme,I’mlookingforatourgroupfromtheU.S..Theleader’snameisMaria.Goodmorning,sir,IamaguidetomeetaguestfromNewZealand.AreyouMr.Davis?Greeting:Howdoyoudo,Mr.James.Goodmorning,Mr.Smith.WelcometoChina.Nicetomeetyou,Nick.DidyouenjoyyourtripinXi’an?Howwasyourtrip?IsthisyourfirstvisittoChina?HaveyoubeentoChinabefore?HowlongwillyoustayinChina?Confirmingguestsandluggage:Couldyoutellmeifeveryoneinthegroupishere,Mr.Lynn?Iseverybodyhere,Mr.Brown?Mr.Hugo,doyouhaveallyourguestshere?Howmanypiecesofluggagedowehave?MayIhaveyourbaggagecheck,please?Movingoutoftheairport:Arewereadytogonow?Couldyoutellthegueststofollowmyflagsinceit’ssocrowdedhere?Shallwemovetothecoachnow?Ourcoachiswaitingintheparkinglot.Ourcoachnumberis54369.Pleasetrytorememberit.Therewillbe40minutesbeforewearriveatourhotel.PartIII.Writing

HowtowriteaspeechGettoknowaSpeechformat(Chengdu)SampleWriteawelcome&farewellspeech四川文化产业职业学院文旅学院WelcomeSpeech致欢迎辞134BrieflyintroduceChengduandtouristsites大致介绍成都以及景点Greeting&Welcome问候并表达欢迎Don’tforgettowishthemhaveagoodtime别忘了表达祝愿2Brieflyintroducehotel大致介绍入住酒店WelcomeSpeech致欢迎辞四川文化产业职业学院文旅学院Hospitality热情Requirement解说要求Patient耐心Careful细致

LinkingWords连接词Personalizedintroduction个性化介绍Humor幽默Cautions注意事项

四川文化产业职业学院文旅学院第一步：表达欢迎1Greeting问候开口第一句，说什么呢？Goodmorning，LadiesandGentlemen!早上好，女生们、先生们!

四川文化产业职业学院文旅学院第二步：一句话介绍成都1在你的心目中，成都是一座什么样的城市呢？天府之国一座来了就不想离开的城市蓉城ThelandofabundanceAcityyoudon’twanttoleaveonceyoucomeTheCityofHibiscus熊猫故乡ThePanda’sHometown欢迎来到天府之国--成都。WelcometoChengdu,thelandofabundance.

四川文化产业职业学院文旅学院PandaBowlTeaHotpot111第二步：成都的记忆点提到成都，你会想到什么呢？3/15/20253/15/2025Hotpot3/15/20253/15/2025Panda3/15/20253/15/2025BowlTeaAndyou’llenjoySichuanOperahere.3/15/2025

四川文化产业职业学院文旅学院成都的著名景点和名胜古迹有哪些呢？第二步：成都景点Mt.QingchengPandaBaseWuhouTempleDufuThatchedCottage3/15/2025

四川文化产业职业学院文旅学院第三步：介绍入住酒店1LivingHotel下榻宾馆LivingHotel：name+address+starlevel

Eg:Now,weareapproachingtoShangri-laHotel.It’salongthebankofJinjiangRiver.Andit’soneofbestfive-starhotelsinChengdu.2Cautions注意事项Eg:Ladiesandgentlemen,pleasebringyourbelongingsandcheck-inatthereception.Eg:Watchyoursteps!3/15/2025

四川文化产业职业学院文旅学院第四步：表达祝愿1Bestwishes

衷心祝愿您旅途愉快！Isincerelywishyouapleasantandcomfortablestayhere.Usefulexpressions:希望您旅途愉快Ihopeyouwillenjoyyourtour.3/15/2025

四川文化产业职业学院文旅学院语音模拟PreviewWelcomeSpeechIIEachstepshouldhavelinkingwordsGoodmorning,ladiesandgentlemen.WelcometoChengdu,thelandofabundance.1.GreetingChengduisacitywithalonghistoryandbrightculture.Thewell-knowntouristsitesyou’regoingtovisitincludingWuhouTemple,DufuThatchedCottage,Mt.QingchengandPandaBase.2.TouristSitesNow,we’reapproachingtoJinjiangHotel.It’safive-starhotel,whereyouwillstayformanydays.It’slocatedinSouthernPeopleRoad.Thehotelofferfive-starservicesbothfoodandbed.3.Hotel4.wishesIhopeyouwillenjoythetour.Oh,thecoachisfast,we’vearrivedatJinjiangHotel.Pleasetakeyourbelongingsandgetoffthecoach.Wewillcheckinthehotel.Thankyouforyourattention!3/15/2025

Usefulexpression知识点回顾四川文化产业职业学院文旅学院1.

Next,I’dliketointroducesomethingaboutthiscity.

接下来，我想要介绍一下有关这个城市的一些情况。2.There’remanyfamousscenicspotsandhistoricalsitesinChengdu.

在成都有很多著名的景点和名胜古迹。3.

It’soneofthebestfour-starhotelsinthecity.

它是这个城市最好的四星级酒店之一。4.Ihopeyouwillenjoyyourstaythere.

我希望你能在那住得愉快。Usefulexpression知识点回顾5.Wewilldoourbesttomakeyourtripmoreenjoyableandmemorable.

我们将尽最大努力使你们的旅行更有趣、更难忘6.Let’sgetoffandgotothereceptiondesk.

让我们下车去接待处。7.Watchyoursteps!

请注意脚下。8.连接词：Now,ladiesandgentlemen,everybody9.提示词：Lookout!MayIhaveyourattention?10.序数词：Firstly,secondly,then,finally

四川文化产业职业学院文旅学院怎样表达热烈地欢迎呢？PracticetimeyouwillgivethewelcomespeechtoAmericantourists.你将向美国游客致欢迎词，请准备一段不短于5分钟的英语欢迎词。

四川文化产业职业学院文旅学院项目分值评分标准与各项分值得分说明性知识10地点、名称、时间距、路距、特点等要素交代取材与主题20取材得当，开门见山，与题目结合好内容与信息40内容翔实，丰满、生动方法与技巧20讲解扣人心弦，善于归纳，能熟练地应用讲解方法与技巧总体印象10好，较好，一般评分标准PracticetimeSample1LadiesandGentlemen,WelcometoXi’an.MynameisLinda.I’mfromXi’anChinaInternationalTravelService.I’llbeyourlocalguideduringyourstayinXi’an.NowIwouldliketointroducetoyouLiJing,yournationalguide.HewillbetravelingwithyouduringyourentiretripinChina.HeisaveryexperiencedguideandhastraveledextensivelybothinChinaandoverseas.I’msureyouwillfindhimagreathelp.ThisisMr.Yang,ourdriver.Hisbusnumberis12345.Ifyouneedanyhelp,pleasedon’thesitatetoletusknow.We’lltryourverybesttomakeyourstayapleasantone.Morethananyothercity,Xi’anoffersasplendidmicrocosmofbothmodernandtraditionalChina.Itcontainssomanysightswithinitsvicinitythatoneshortvisitisdefinitelyinsufficient.However,“halfapieceoftoastisbetterthannobreadatall.”Ihopethatyourvisittothisancientcitywillbeahappyandmemorableexperience.Thankyouall.Sample2Goodafternoon,ladiesandgentlemen,Youarewelcome.Allowmetointroducemyself.MynameisLindaWu.Wuismysurname,soyoumaycallmeXiaoWu.AndthisisMr.Liu,ourdriver,whohashad20yearsofdrivingexperience.WecomefromtheGuangzhouTravelService.Wearegladtohaveyouhere.Onbehalfofourcompanyandourcolleagues,we’dliketoextendawarmwelcometoyouall.I’llbeyourlocaltourguideduringyourfour-daytourinthiscityandwe’llbeatyourserviceatanytime.We’lldoeverythingpossibletomakeyourvisitapleasantexperience.Ifyouhaveanyproblemsorsuggestions,pleasedon’thesitatetoletusknow.WehavereservedtwosuitesandeightSuitesforyouattheWhiteSwanHotel.Itoffersthebestservicesinthiscity.Weshallmeetatthehotellobbyat7:30a.m.forourfirstvisittomorrow.Pleasedoremembertheplatenumberofourbus.Thenumberis862569.Thankyou.Wehopeyou’llenjoyyourstayinthiscity.Farewellspeech导游欢送词是导游人员在旅游者离开一地，临分别前向客人表达依依惜别之情的致辞。同欢迎词一样，致欢送词要恰到好处，感情要真挚、诚恳。欢送词应该言简意赅，不宜过长，其内容取决于具体的游览行程，但一般应该包含以下几点：回顾旅游活动，感谢大家的合作；表达友谊和惜别之情；诚恳征求旅游者对导游工作的意见和建议；导游人员可借致欢送词之际就旅游服务的不足之处向客人表示歉意；对客人所要前往的下一站作简要介绍；向客人致以良好的祝愿。LadiesandGentlemen,Iwouldliketotellyouthatithasbeenagreatpleasureformetospendthelastfewdaysasyourguide.Ihavehadtheopportunitytomeetandgettoknowyou,andwehavespentagreatdealoftimetogether.IhopeyouhaveenjoyedthesedaysasmuchasIhave.Wehavetriedtomakeyourstayhereaspleasantandasenjoyableaspossible.Wesincerelyhopethatyouhaveenjoyedbeinghereandthatonedayinthefutureyouwillreturntovisitusagain.Ifthereiseveranythingwecandotomakethispossible,pleasefeelfreetocallonus.Welookforwardtoseeingyouallagainsoon.Pleasehaveapleasantjourneyhome.ThankyouforcomingtoBeijingandforusingourtravelservice.Sample1

‘CauseIknow,forthepast14days.AndIhopethatyouwillagreewithme.We’vemetsomereallytoughmuch.Imean,hehasbeenourfriend,hehasbeenourteacher,ourfather,ourbrotherandeverythingelseasyoucanthinkof.Hehasbeensoorganized.Henicknamedustheredbus,thespeedyones.Butyouknow,wewerespeedybecauseofhishelp,hisorganization,hisskillsatgettingustogetherandworkingtogether.ScriptHefoundoutourstrongpointsandhebuiltonthem.Hewasresourceful.Andeverytimeweaskaquestionforhim.Healwayshadananswer.Hegaveoffhimself.Hetoldofhispersonallife,hisparents,hisfamilyandhowhegrewup.Andhebuiltbonds,OK,atthingsthatwewillneverforget,we’llalwaysrememberthisspecialtripwithhim.ScriptBeyondthat,hewascaring,hetaughtustogowiththeflow.Onetimeheaskedus‘howdidyoulikethePekingDuckdinner?’.weallwereveryquietandsaid‘Mark,welikethechocolate,welikethebirthdaycakethebest’.Whenheaskedushowwelikethedumplings,weanswered‘weliketheShandongBeers.’sowewentwiththeflow.Hewasourgoodteacher.Butaboveandbeyond,wecanallagreeMarkdealtuswell,hetookcareofus.ScriptOurgroupwasverydemandinginthatwehadpeoplethatneedextracare.Andwecouldn’thavedonethatwithoutMark’sprioritytokeepussafe.AndIthinkthat’soneofthebestandmostdesirable