城市轨道交通客运服务英语（第二版）课件 2.2 Mass Transportation大客流

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理Task2.2TheLargeNumberofPassenger大客流

Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理一、UsefulExpressionsB.Waitinginline有序排队

1.Norushing,please.别挤。2.Gothroughthegateonebyone,please.请一个个有序地过闸机。3.Pleasemoveforward.请您尽量往前站。4.Pleaselineup(inorder).

请(按顺序)排好队。5.Noloitering,stationcrowded站内拥挤，请勿逗留。

此级标题建议中英文对照，全书统一。Dialogue1TheTrainOutOfService地铁停运P:What’sup?Thestationisthrongedwithpassengers,butnotasingletrainisinsight.

怎么了？车站里都是人，但一辆车也见不到。S:Sorry,greatcapacityknockedoutserviceontheline10minutesago.

对不起，10分钟前大客流导致地铁停运。P:Howlongwillittaketorestorethepower?

那多久才能修复呢？S:Thepowerwasresumedjustamomentago,butitmaytakeabout25minutesforthetraintoarrive.

电力刚恢复了，但是列车还需25分钟才能到达啊。P:Oh,that’stoolong,Ican’twait.Whataboutmyticket?

太长时间了，我等不了那么久。那我的票怎么办呢？S:YoucangetarefundattheServiceCenter.

您可以到服务中心领取退款。P:Isee.

明白了。S:Goodbye,andsorryagainfortheinconvenience.

再见，对于给您造成的不便再次表示抱歉。Notes:PreferstoPassengerSreferstoSubwayStaffP代表乘客S代表地铁员工Trytothinkanduse

TrytothinkandusePleasetrytousethephrasesbelowtoformsomesentencesth