《跨境电商客户关系管理》课件-售中客服业务范围 学习处理商品问题咨询回复

学习处理商品问题咨询回复跨境电商客户关系管理情景描述任务导入知识点讲解总结任务操作目录李晓在企业邮箱收到一封邮件。情景描述邮件的主要内容是客户对的咨询。学习售前跨境客服的技巧。小组讨论：跨境客服是和顾客直接接触的岗位，跨境客服需要掌握哪些产品相关问题的回复技巧呢？任务导入任务操作跨境客服应该掌握以下产品回复问题：一、客户询问产品详细情况的回复二、客服针对产品缺货问题的回复三、客服针对产品有现货情况的回复四、客服针对产品不提供样品问题的回复客户询问产品详细情况的回复知识点讲解知识点讲解Hi

friend,AsChristmasisdrawingnear,andChristmasgifthasalargepotentialmarketinEuropeancountries.Sinceitshighprofitmarginoftheseproducts,manybuyersboughtthemforretail.Followinginformationisgiftlink,pleaseclicktoseedetails.https:///item/32792901606.html?spm=Ifyouwanttobuymorethan10pieces,wewillallowyouawholesale

price.Best

wishes,XXX客服针对产品缺货问题的回复知识点讲解知识点讲解Dear

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sincerely,XXX客服针对产品有现货情况的回复知识点讲解知识点讲解Dear

friend,Yes,itisavailableforusnow.Ifyouwouldlikeorder,wecanarrangetheshipmentin48hoursforyou.Lookingforwardtoyour

reply.Bestwishes,XXX客服针对产品不提供样品问题的回复知识点讲解知识点讲解Dear

friend,Thanksforyour

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