饭店情景英语（第二版）课件：Small Talk With Guests 与客人聊天

MajorContents酒店基础英语SmallTalkWithGuests与客人聊天酒店基础英语???1.Why?2.SafeTopics?3.UnsafeTopics?I.Leading-inBACKNEXT酒店基础英语1.Why?InEnglish,smalltalkmeansmakingpoliteconversationswiththeguests.Conversationsusuallycomeunderoneoftwoheadings.I.Leading-inPREV.NEXTSafeTopicsUnsafeTopics酒店基础英语I.Leading-inPREV.NEXT2.SafeTopics?Thehotel Theweather Guests’holidayplans PlacesofinterestTheguests’countryoforigin3.UnsafeTopics?ReligionPoliticsSexPersonalmatters(age,salary,marriage,etc.)酒店基础英语Rememberwhenyoutalktoaguest,youshouldkeeptheconversationonaformallevel.Forthisreason,andtoavoidoffendingtheguestorgettingyourselfintotrouble,youshouldonlydiscussSAFEtopics.I.Leading-inPREV.BACK酒店基础英语C:Goodmorning,areyouenjoyingyourholiday,Sir?G:Yes,Iam.Thankyou.C:IsthisyourfirsttriptoChina?G:No,itismysecond.LastyearIwenttoBeijing.C:DoyoulikeChina?G:Yes,Ido.Therearemanythingstosee.C:HaveyoubeentotheBundandOrientalPearlTower?G:No,notyet.Ishallgotheretomorrow.C:Ihopeyouenjoyit.G:Thankyou.C:You’rewelcome,Sir.II.Dialogues1BACKNEXT(C:ClerkG:Guest)酒店基础英语(C:Clerk

G:Guest)C:Goodafternoon.Areyouenjoyingyourholiday,Madam?G:Yes,Iam.Thankyou.C:Howdoyoulikethehotel?G:Ilikeitverymuch.C:HaveyouusedtheHealthClubyet?G:Yes,IhadasaunayesterdayandIamnowgoingforaswim.C:Theweatherisveryhottoday.Itwillbeniceinthepool.G:Yes,youareright.C:Enjoyyourday,Madam.G:Thankyou.C:You’rewelcome.II.Dialogues2PREV.NEXT酒店基础英语(C:Clerk

G:Guest)C:Goodevening,Mr.andMrs.Smith.Howareyou?G:Fine,thankyou.C:Iseverythingallrightinthehotel?G:Yes,everythingisfine.C:Howlongareyoustaying?G:Wearestayingforonemoreweek.II.Dialogues3PREV.NEXT酒店基础英语(C:Clerk

G:Guest)C:AreyoufromAmerica?G:Yes,weare,andwelikeyourcountryverymuch.C:Well.IhopeyouenjoyyourstayhereinShanghaiandifthereisanythingwecandoforyou,pleasedonothesitatetoask.G:Thankyou.C:You’remostwelcome.II.Dialogues4PREV.BACK酒店基础英语religionn.宗教;信仰 countryoforigin客源国offendv.冒犯;违反 theBund外滩OrientalPearlTower东方明珠塔III.Words&ExpressionsBACKNEXT酒店基础英语III.Words&Expressions1.Areyouenjoyingyourholiday,Sir?2.Theweatherhasbeenverynice.3.Thesummerhereisveryhot.4.Thewinterhereisquitecold.5.IsthisyourfirsttriptoChina?6.Howlongareyoustaying?7.Howdoyoulikethehotel?8.Whatareyourplansfortoday?PREV.NEXT酒店基础英语III.Words&Expressions9.Haveyou+PREV.BACK10.Whereareyoufrom?11.Ihopeyouenjoytherestofyourstay.seentheviewsfromOrientalPearlTower?beentotheZooandmuseum?takenthecablecar(缆车)/citytour/boattrip?usedtheHealthClubLounge/SpaLounge?eatenintheSunflower(向日葵)Restaurant,thecity’smosttalked-aboutrestaurant(口碑最好的餐厅)?thefireworksdisplay(焰火表演)?酒店基础英语IV.ExercisesGuestsarealwayspleasedtotellyouwheretheycomefrom.Guestsalsoliketoknowwhereyouarefrom.Rememberthatmanyforeignersdon’tknowmuchaboutChina,soyouneedtosaymorethanthenameofthecitywhenguestsaskwhereyoucomefrom.“It’sintheNorth-WestofChina.”ismucheasierforthemtogetthespecificidea.BACKNEXTCityLocationofthecity酒店基础英语IV.ExercisesPREV.NEXTChengduXi’an1.Practicesayingwherethefollowingcitiesare.

Urumqi(乌鲁木齐)ShanghaiGuangzhouBeijingIt’sintheNorthofChina.It’sintheSouth-EastofChina.It’sintheEastofChina.It’sintheNorth-WestofChina.It’sintheNorth-WestofChina.It’sintheSouth-WestofChina.酒店基础英语IV.Exercises2.Practicetellingcityorcountryoforiginandnationality.e.g.BaSangisfromLhasa(拉萨).She’sTibetan(藏族人).LiMinisfromShanghai. He’sChinese.CarlaisfromItaly. She’sItalian.ErikisfromGermany. He’sGerman.PREV.NEXT酒店基础英语IV.Exercises(1)LiMingisfromChina. He’s

.(2)Robisfrom

. He’sAustralian.(3)HelenaisfromGreece. She’s

.(4)Kenjiisfrom

. He’sJapanese.PREV.NEXTChineseAustraliaGreekJapan酒店基础英语IV.Exercises(5)JoyceisfromtheUnitedStates. She’s