跨境电商客户回复英文模版

跨境电商客户回复英文模版跨境电商客服人员在发货后，要及时跟踪发货动态，并不断告知买家物流状态，例如：Dearcustomer,It’sapleasuretotellyouthatwehaveshippedoutyourorder(orderID:*********)onApril24thbyEMS.Anditwilltake5-7workdaystoreachyourdestination.Trackingnumber:******Trackingwebsite:******Youcanviewitsupdatedinformationonline,whichwillbeshownin1-2businessdays.Alsoourafter-salescustomerservicewillkeeptrackingandsendmessagestoyouwhenthereisanydelayinshipping.Wewarmlywelcomeyourfeedback.BestWishes,Yourname例如，在买家投诉部分收到货物后，卖家应及时联系买家并询问具体收到的数量，并提出补发或赔偿等解决措施。DearCustomer,Ifyourpackageismissingsomeoftheitemsthatyouhaveordered,pleasetakeclearphotosoftheitemsthatyouhavereceived,andsendittous.Wecanthenproceedtosendyouthemissingitem(s)assoonaspossibleoryoumaytellusyoursolution.Thankyouforyourtime.BestWishes,Yourname1．产品规格回复Dearcustomer,Thankyouforyourinterestinourproducts.Wearepleasedtotellyouthattherearefourcolorsofthistypeofproducts:black,green,whiteandyellow.Allcolorsareinstock.Youcanorderdirectlyinmystore.Wewillarrangeshipmentforyouassoonaswereceiveyourpayment.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName感谢您对我们的产品感兴趣，我们很高兴地告诉您这个类型的产品有4种颜色：黑色、绿色、白色、黄色，所有的颜色都有库存，您可以直接在我的店铺下单。我们收到您的付款后会尽快给您安排发货。如果您有任何疑问，请在此处留言，我们将在24小时内给您回复。2．产品质量回复Dearcustomer,Pleasedon’tworry,ourproductshavepassedXXXXcertification,allproductshavequalityinspectioncertificates,andthereareinspectionreportsinthedetailspage.Youcanalsoseeourbuyershow.Manycustomersareverysatisfiedwithourproducts.Inaddition,wewillalsoprovidethree-guaranteeafter-salesservice.Ifyouarenotsatisfiedwiththeproduct,youcanalsoapplyforreturn.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName请您不用担心，我们的产品是通过XXXX认证的，所有产品都有质量检测证明，详情页中有检测报告书。您也可以看一下我们的买家秀，很多顾客对我们的产品十分满意。另外，我们还会提供三包售后服务。如果您对产品不满意，也可以申请退货。如果您有任何疑问，请在此处留言，我们将在24小时内给您回复。3．关于索要优惠券的回复Dearcustomer,Theproductyoulikeisthebestsellerinourstore.Itisthelowestpriceatpresent,butwealsoprepareexclusivecouponsforyou.Itismorecost-effectivetousecouponstoplaceorders.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName您看中的这款产品正是我们商店中最畅销的，目前已经是最低价了，但我们还为您准备了专属优惠券，使用优惠券下单更划算。如果您有任何疑问，请在此处留言，我们将在24小时内给您回复。4．关于索要赠品的回复Dearcustomer,I’mreallysorry,ourgiftisfull.Theamountyouhavepurchasedhasnotmetthegiftrequirements.Youcanlookatotherproductsinourstore.Nowwearejustdoingactivities.Wewillgiveyoucorrespondinggiftsaftermeetingtheamountrequirements.Iwishyouahappyshopping.YoursSincerely,SellerName真的很抱歉，我们的赠送是有满额要求的，您现在购买的金额还未达到赠送要求，您可以再看看我们店的其他产品，现在刚好做活动，满足金额要求后我们会赠送相应礼品给您，祝您购物愉快。5．关于要求免邮的回复Dearcustomer,I’msorry,becauseofthehightransportationcost,yourdeliveryaddresscan’tbefreeoffreight,butwecangiveyouadiscountofX%onthefreight.Ihopeyouaresatisfied.IfIcanhelpyouwithanythingelse,pleasefeelfreetocontactme.YoursSincerely,SellerName我很抱歉，由于运输成本较高，您的寄送地址不能免运费，但是我们可以在运费上给你X%的折扣。希望您满意。如果其他事情我能提供帮助的，可以随时与我联系。6．关于物流周期的回复Dearcustomer,Thankyouforyourloveofthisproduct,aslongasyouplaceanordernow,wewillshipitforyouwithinXdays.UsuallywewillsendittoyouviaXXXX.Accordingtomyexperience,itwilltake1-2weekstoreachyourlocalarea.Wewillalsotrackthetransportationoftheproductsatanytimetoensurethattheproductdeliveredtoyouintime.Ifyouhaveanyproblem,leavememessagehere,wewillreplyyouwithin24hours.YoursSincerely,SellerName感谢您对这款产品的喜爱，只要您现在下单，我们会在X天之内为您发货。我们会通过XXXX将其发给你。7．爆品新品关联Dearcustomer,Thankyouforyourinterestinourproducts.Thisskirtisourhotsalethisseason.Itmatchestheclothesyousawbefore.Nowwearejustdoingactivities.Wecangeta20%discountwhenwebuytwopieces,soitwillbemorecost-effectivetobuyawholeset.Nowplacetheorder,andwewilldeliverthegoodstoyouassoonaspossible.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName感谢您对我们产品感兴趣，这条短裙是我们本季的热销款，和您之前看上的衣服很搭。现在刚好做活动，购买两件可以打八折，所以购买一整套会更划算。现在下单，我们会尽快给您发货。如果您有任何疑问，请在此处留言，我们将在24小时内给您回复。8.退换货处理Dearcustomer,Iamsosorryforanyinconvenience.Pleasedon’tworry,wewillhelpyousolvetheproblem.Couldyoupleasesendmesomepictures(oravideo)toshowtheproductproblem?Wewanttoshowtheproblemtooursuppliertomakesureitwon’thappenagain.Ofcourse.Iftheproductisdefective,wecanresendyouareplacementforfree.Doyouagreethissolution?Ifyouhavebettersuggestions,pleaseletmeknowandwewillsolvetheproblembasedonyoursuggestion.Waitingforyourreplyalways.Haveagoodday.YoursSincerely,SellerName我很抱歉给您带来不便。请不要担心，我们会帮您解决这个问题。您可以给我发几张照片（或一段视频）来说明产品的问题吗？我们想向我们的供应商展示这个问题，以确保它不会再次发生。当然如果产品有缺陷，我们可以免费向您重新发送替换品。您同意这个解决方案吗？如果你有更好的建议，请告诉我，我们将根据您的建议解决问题。始终等待您的回复。祝您今天过得愉快。9．催促评价Dearcustomer,Weseethatyouhavesignedforthegoods.Wehopeyoulikeourgoods.Yourfeedbackisveryimportanttoourbusinessdevelopment.Hopingyoucangiveus5-starfeedbacktosupportourbusiness.Wesincerelyinviteyoutospendoneminutetogiveus5-starfeedbacktosupportourbusiness.Ifyouintendtogiveusneutral/negativefeedbackbecauseofourpoorpurchasingexperience,pleasefeelfreetocontactustoeliminateyourdissatisfactionandsolvetheproblem.Welookforwardtoyournextvisittoourstore！YoursSi