《投诉信》学历案

《投诉信》学历案XX中学高一英语学历案UnitX具体单元课时XWriting（投诉信)Learningaims1、Toremembersomeusefulexpressionsforwritingacomplaintletter,like＂Iamwritingtocomplainabout.．．＂，＂I'mextremelydisappointedwith.．．＂，＂Idemandapromptsolutiontothisproblem.＂etc.2、Tounderstandthestructureofacomplaintletter,includingthesalutation,statingtheproblem,explainingthesituation,makingademand,andtheclosing.3、Tobeabletowriteacomplaintletterindependentlyaboutagivensituation.AssessmenttasksWriteacomplaintletterinclassaccordingtothegivenscenario,andgetfeedbackfromclassmatesandtheteacher.LearningProceduresStep1:Warmingup1、Let'stalkHaveyoueverhadabadexperiencewhenshoppingorusingaservice?Shareitwithyourpartner.Forexample,youboughtapairofshoes,buttheybrokeverysoon.2、BrainstormIfyouwanttocomplainaboutthisbadexperience,whatwouldyousay?Trytocomeupwithsomesimplesentences.Step2:Prewriting1、ReadsomeexamplesReadsomecomplaintlettersinthetextbookoronthehandout.Payattentiontohowtheystart,whatproblemstheymention,howtheyexplaintheproblems,andhowtheyend.2、AnalyzethestructureTogetherwiththeteacher,analyzethestructureofthesecomplaintletters.Thesalutation:Usuallystartwith＂DearSir/Madam"orthenameofthepersonorcompanyyouarewritingto.Statingtheproblem:Clearlysaywhattheproblemis.Forexample,＂IamwritingtocomplainaboutthepoorqualityoftheproductIboughtfromyourstore.＂Explainingthesituation:Givemoredetailsabouttheproblem.Suchaswhenandwhereyouboughttheproduct,whathappenedexactly.＂Iboughtthismobilephoneinyourstorelastweek.Sincethen,ithasoftenshutdownbyitselfwithoutanyreason.＂Makingademand:Saywhatyouwantthecompanyorpersontodo.＂Idemandafullrefundorareplacementofthephone.＂Theclosing:Endwithapolitestatementlike＂Ilookforwardtoyourpromptreply.＂3、UsefulexpressionsWritedownsomeusefulexpressionsfromthelettersweread.Step3:Whilewriting1、ScenarioSupposeyouboughtabookfromanonlinestore.Thebookwasdescribedasbrandnew,butwhenyoureceivedit,itwasdamagedandsomepagesweremissing.Writeacomplaintlettertothestore.2、DraftwritingStartwritingyourcomplaintletter.Remembertousethestructureandexpressionswejustlearned.15MarchDearSir/Madam,IamwritingtocomplainaboutthebookIboughtfromyouronlinestore.＿___________（IwasveryexcitedwhenIordereditbecauseitwassaidtobebrandnew.）However,whenIreceivedthebook,Iwasextremelydisappointed.＿___________（Thecoverofthebookwasdamaged,andsomepagesweremissing.）Thishascausedmeagreatdealofinconvenience.Idemandthatyou＿___________（eithersendmeanewandcompletebookorgivemeafullrefund)．Ihopeyoucansolvethisproblempromptly.Ilookforwardtoyourreply.Yourssincerely,YournameAnswer:IwasveryexcitedwhenIordereditbecauseitwassaidtobebrandnew.Thecoverofthebookwasdamaged,andsomepagesweremissing.eithersendmeanewandcompletebookorgivemeafullrefundStep4:Postwriting1、PeerreviewExchangeyourletterwithyourpartner.Readyourpartner'sletterandfindthegoodpointsandthingsthatcanbeimproved.Forexample,didtheyusetherightexpressions?Isthestructureclear?2、TeacherfeedbackTheteacherwillalsogivefeedbackonyourletter,includinggrammar,vocabulary,andtheoverallwritingquality.Step5:AssignmentWriteanothercomplaintletteraboutadifferentsituation,suchasbadserviceinares