《酒店专业英语》第二套（前厅）

《课程名称》版权所有：天津职业大学（第二套）前厅PartOne听力测试I.SectionADirections:Youwillhearfivesentences.Eachwillbereadonlyonce.Listencarefullyandcircletheletterbesidethewordyouhear.1.A.8:05a.m.B.7:15p.m.C.8:45a.m.D.7:45a.m.2.A.Jan.2.B.Jan.20.C.Jan.12.D.Jan.22.3.A.Suzhou.B.HangzhouC.GuangzhouD.Fuzhou4.A.11:14B.11:20C.11:40D.12:205.A.7:13B.7:30C.6:30D.8:30II.SectionBDirections:Inthissectionyouwillhear5shortconversationsbetweentwospeakers.Attheendofeachconversation,athirdvoicewillaskaquestionaboutwhatwassaid.Theconversationandthequestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionaboutit,readthefourpossibleanswersandchoosethebestonetothequestionyouhaveheard.Thencircletheletterofyourchoice.6.A.7:15B7:35C.7:20D.7:257.A.InahotelB.OnaplaneC.InahospitalD.AorB8.A.HehadnoideahimselfB.Hewaswatchingafilm.C.Hewassleeping.D.HewaswatchingTV.9.A.InashopB.InabankC.InahospitalD.Inapostoffice10.A.10:00B.10:10C.10:30D.10:15III.SectionCDirection:Inthissectionyouwillhearasituationaldialogue.Thedialoguewillbereadonlyonce.Aftertheconversationyouwillbeaskedquestions.Whenyouhearaquestion,readthefourpossibleanswersinyourtestpaperandchoosethebestanswertothequestionyouhaveheard.Thenmarkyouranswerbycirclingthecorrespondingletter.11.A.Checkin.B.ExchangemoneyC.MakeacomplaintD.Checkout.12.A.Doubleroom B.SuiteC.Deluxesuite D.Singleroom13.A.600yuanB.300yuanC.400yuanD.500yuan14.A.AbookB.AboxC.ApassportD.Apass15.A.AnapplicationformB.AregistrationformC.AformD.AblankKey:ListeningComprehension:TapescriptsI.SectionAThegroupwillleavefortheairportataquartertoeightinthemorning.TheEvenswillarriveinShanghaionJanuary22ndthisyear.TheNorthTemplePagodaislocatedinSuzhou.Weusuallyhavelunchatelevenfortyatschool.Thestudentsmustreachtheschoolatseventhirty.II.SectionB6.A:Itis7:15.Whattimewilltheplaneland?B:Theplanewilllandintenminutes?Q:Whattimewilltheplaneland?7.A:Sinceyoudon’tfeelwell,shallIgiveyousomemedicine?B:No,thankyou.Ihavesomeofmyown.Q:Whereisthedialoguehappening?8.A:Tom,whatwereyoudoingat7:30lastnight?B:Idon’tknow.At8:30Iwaswatchingtelevision.Q:WhatwasTomdoingat7:30?.9.A:Couldyoubreakthisone-hundred-dollarnoteintoten-dollarnotesforme,please?B:Allright,Hereyouare.Q:Whereisthedialoguehappening?10.A:Hurryup,Tony.It’s10o’clock,Thefilmwillsoonbegin.B:Oh,we’llnevergettothecinemainhalfanhour!Q:Whenwillthefilmstart?III.SectionCA:Goodmorning,sir.CanIhelpyou?B:Yes,I’dlikeasingleroomforthenight,please.A:Haveyouareservation?B:No,I’mafraidnot.A:I’msorry,butwedon’thaveanysingleroomsleftatall.B:Noneatall?A:No,wedon’t.Wouldyoulikemetogetintouchwithsomeotherhotel?B:No,thanks.I’dliketostayatyourhotel.Itisconvenient.A:Then,wouldyoulikeadoubleroom?B:Howmuchisthedoubleroom?A:Itwillbefiftydollarspernight.B:That’sOK.I’lltakeit.A:MayIseeyourpassport,please?B:Hereitis.A:Wouldyoupleasefillinthisregistrationform?Thisistheform.B:Oh,thankyou.Questions:11to15arebasedonthedialogueyouhavejustheard.11.Whatdoesthemanwanttodo?12.Whatkindofroomdoesheprefer?13.Howmuchisthedoubleroom?14.Whatdoesthereceptionistaskthemantoshow?15.Whatkindofformdoesthemanhavetofillin?Key1.D2.D3.A4.C5.B6.D7.D8.A9.B10.C11.A12.D13.C14.C15.BPartTwo语法词汇测试完型填空1.R:ReceptionistC:ClientR:Goodafternoon,sir.MayIhelpyou?C:Yes,please.Ihavejust__1__fromHongKong.Couldyouletme__2__aroomforthisevening?R:Haveyoumadea__3__,sir?C:I'mafraidnot.R:__4__peopledoyouhave,please?C:Justone.I’malone.R:Justamoment,please.I__5__checkifthereisaroomavailable…Oh,sorry,sir.__6__theroomsarebookedup.ButIthinkwewillbeabletomake__7__arrangement__8__sixo'clockthisevening,Ifyouneedaroom__9__now,wouldyoulikemeto__10__withsomewhereelse__11__.you?C:__12__.IshouldsayI__13__tostayhere.Afriendof__14__highly__15__yourhoteltome.R:Didhe?C:Yes,indeed.1.a.getb.arrivedc.gotd.fly2.a.tobookb.bookc.tohaved.have3.a.invitationb.reservationc.recognitiond.tradition4.a.Howmanyb.Howmuchc.Whatd.Aretheremany5.a.mustb.needc.wanttod.haveto6.a.Halfb.Allc.Almostd.Nearly7.a.anyb.alittlec.somed,afew8.a.aboutb.beforec.afterd.until9.a.afterb.rightc.unlessd.about10.a.askb,contactc.getintouchd.callat11.a.forb.tocwithd.at12.a.Yes,please.b.No,thanksc.Certainlyd.Oh,I’msorry13.a.hateb.suggestc.recommendd.prefer14.a.mineb.myc.hisd.ourhotel15.a.preferb.likec.recommendedd.tell2.AssistantManager--AMr.Bellow--BA：Goodmorning.MayIhelpyou?B：Yes,_16_wifeandIwouldliketomake_17_A：Where_18_youlike_19_?B：_20_wouldliketogotoSuzhou.A：Thereisa_21_fortours.Thereisabus_22_10:00_23_morningand_24_willcome_25_at4:00this_26_B：_27_doyou_28_?A：200yuan_29_person.B：Ok.Canyou_30_metwotickets?A：Certainly,sir.16.a.hisb.herc.myd.your17.a.atourb.tripc.ajourneyd.travel18.a.willb.shallc.shouldd.would19.a.goingb.togoc.god.gone20.a.Theyb.Youc.Wed.I21.a.planb.schedulec.timed.brochure22.a.inb.onc.duringd.at23.a.thisb.thatc.ind.the24.a.theyb.itc.youd.we25.a.thereb.herec.backd.until26.a.afternoonb.morningc.nightd.noon27.a.howmanyb.howmuchc.howoftend.what28.a.changeb.payc.charged.askfor29.a.perb.onec.eachd.a30.a.buyb.givec.selld.bringPartThree知识能力测试根据对话完成下列表格AFace-to-FaceReservationScene:AgueststepsinShanghaiHoteltobookaroomforhisboss,butthehotelisfull.Receptionist--RGuest--GR:Goodafternoon,sir.MayIhelpyou?G:Goodafternoon.I’dliketobookaroomhereformyboss.Canyoudoitforme?R:Mypleasure.Whatkindofroomdoeshelike?Wehavesinglerooms,TWBs,DWBsanddeluxesuitesinChinese,Japanese,British,Roman,FrenchandPresidentialstyles.G:AFrenchsuite.R:Couldyoutellmehisname?G:JohnWhite.R:Andyourname,please?G:GeorgeSmith.R:What’shisarrivalanddeparturedates?G:October14th,andhewillstayinyourhotelforfivedays.R:Well,Mr.Smith.You’dliketobookaFrenchsuitefromOctober14thto19thforMr.JohnWhite.AmIcorrect?G:Yes,youareright.R:Justamoment,please.Letmecheckthecomputer.----I’msorry,sir.Alltheroomsarebookedupforthosedays.Butdon’tworry,sir.Wecaneitherputyourboss’nameonthewaitinglistorfindhimaroominanearbyhotel.G:Oh,he’dliketostayatyourhotel.R:Thankyouverymuch.MayIknowyourtelephonenumber,Mr.Smith?G:Thetelephonenumberis64005567.R:Thankyou,Mr.Smith.We’llinformyouassoonaswehavearoomavailableforyourboss.AnythingelseIcandoforyou?G:Nothingforthemoment.Goodbye.R:Goodbye,Mr.Bellow.Hopewecanhavethechancetoserveyou.临时住宿登记表REGISTRATIONFORMOFTEMPORARYRESIDENCE英文姓SurnameinEnglish英文名NameinEnglish中文姓名NameinChinese性别Sex出生日期年月日DateofBirth（Y）（M）（D）房号RoomNo.国家或地区CountryorRegion证件种类TypeofTravelDocument证件号码No.ofTravelDocument年月日（Y）（M）（D）台胞签注有效期年月日（Y）（M）（D）ValidityofEndorsementforPeopleformTaiwan外国人Foreigner签证种类TypeofVisa华侨、港澳同胞证件有效期年月日（Y）（M）（D）ValidityofDocumentofOverseasChinese&PeopleFromHongKongand年月日（Y）（M）（D）签证有效期VisaExpiryDate年月日（Y）（M）（D）永久地址PermanentAddress入境口岸PortofEntry入境日期年月日DateofEntry何日何处抵DateofArrivalWherefrom何日何处去DateofArriveWhereto返留目的PurposeofStay接待单位Receivedby房间类型RoomType房间价格RoomRatepernight15%SurchargeNet航班/预计达到ArrivalFlight/EA客人认数No.ofGuest航班/预计离开DepartureFlight/ETD公司名称CompanyName职位Title电话号码telephone传真号码Fax电子邮件e-mail银行支票现金信用卡其他TravelCheckCashCreditCardOtherCCFormofPayment:酒店将不接收以个人支票付账，同时对客人在本店内遗失金钱、珠宝及贵重物品，一概不负责任。大堂收银处为您免费提供保险箱服务，酒店并保留为您提供一切饮食服务的权利，本人愿意承担此账单上之责任，及愿意个人承担本人指定负责付账的个人、公司或团体不能支付的余额或全数帐。TheHoteldoesnotacceptanypersonalchecksforthesettlementofyouraccount.Weregretthatthehotelcannotassumeresponsibilityfromthelossofmoney,jewelersandothervaluablesonthepremises.SafedepositboxesareavailablewithoutchargeattheFrontDesk.TheManagementreservestheexclusiverighttoprovideyouwithfoodandbeverageduringyourstaywithus.IagreethatmyliabilityforthisbillisnotwaivedandIaggresstobeheldpersonallyliableintheeventthattheindicatedpersonorcompanyfailstopayanypartorthefullamountofthesecharges.签名:Signature_______________________________________账号FolioNo登记员Check-Inby送房员核查员RoomedbyCheckedbyPartFour阅读理解测试Theemployeewhochecksinarrivingguestsandassignsthemtotheirroomsisthereceptionist.Whentheguestwithareservationarrives,thereceptionistcheckshisreservationdetailswiththeguestandthenthereceptionistfillsinregistrationformwiththeroomnumber,andtheratetheguestwillpay.Andafterthatsheshouldasktheguesttofillouttheformwithhisname,passportnumber,homeaddress,wayofpaymentandothernecessaryinformationandalsotheguestshouldsignhisnameonit.Theguest’spassportoridentificationcardmustalsobecheckedbecauseofpoliceregulations.Allofthesesteps,whichtakeonlyafewmomentsinasmoothlyfunctioningsystem,makeupthecheck-inprocedure.Whenitiscomplete,thereceptionistcallsabellmanandgiveshimaslipwiththeroomnumberonit.Thebellmangetstheroomkeyfromthereceptionistandescortstheguesttohisroom,carryingthebaggageforhimInadditiontothecheck-inproceduresthereceptionistisalsoresponsibleforrecordingadvancereservations.1.Whichofthefollowingsisnotthejobofareceptionist?a.toregisteraguestb.toassigntheguesttohisroomc.tosettleaccountfortheguestd.torecordinganadvancereservation2.Whowillfillintheregistrationformwiththeratetheguestwillpay?a.reservationistb.receptionistc.bellmand.guest3.Whowillfillintheregistrationformwiththepassportnumber,accordingtothepassage?a.reservationistb.receptionistc.bellmand.guest4.Howlongwillitusuallytaketocheckinaguest?a.inaminuteb.aboutfiveminutesc.morethan15minutesd.nomorethan15minutes5.The_______willtellthebellmanwhichroomheshouldescorttheguestto.a.guestb.reservationistc.bellcaptaind.receptionistPartFive口语测试Makearoleplaywithyourpartnerandfinishthetaskpresentedandtheregistrationformaboveaswell.Situation:Mr.Laurencearrivesatyourhotel.Asareceptionist,youcheckhiminandhelphimtofillintheregistrationform.Makesurethatyougetallcontactdetailsandthatyougethertocheckthedeparturedateandroomrate.Pleasefollowtheworkingproceduresbelowwhendoingtheroleplay.Receivingaguestwithreservation