疫情防控消毒消杀服务投标方案(技术标)

疫情防控消毒消杀服务投标方案

目录

第一章项目背景及需求分析..........................................17

第一节项目背景分析.........................................................17

一、作用.........................................................................17

二、方式.........................................................................18

三、意义.........................................................................19

四、现状.........................................................................19

第二节消毒消杀需求分析.................................................20

一、综合服务点（隔离点）........................................21

二、房间消杀.................................................................21

三、人员转运车辆.........................................................21

四、动车站出站口.........................................................22

五、大规模核酸检测点................................................22

六、大型会议.................................................................22

第二章项目整体服务设想..............................................24

第一节疫情常态化消杀计划.............................................24

一、消毒原则.................................................................24

二、个人防护要求.........................................................24

三、消毒内容.................................................................25

四、注意事项.................................................................25

五、相关要求.................................................................25

第二节疫情防控期间消杀服务规范................................26

一、消杀原则.................................................................26

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二、消杀范围.................................................................27

三、消杀“七”不.........................................................27

四、方式方法.................................................................27

第三节疫情防控期间消毒消杀服务标准........................28

一、消毒计划.................................................................29

二、消毒措施.................................................................29

三、消毒装备.................................................................33

四、消毒手段.................................................................33

五、注意事项.................................................................37

第四节疫情消毒技术方案.................................................38

一、清洁消毒.................................................................38

二、消毒剂及配制使用................................................39

三、方法选择.................................................................40

四、消毒方法.................................................................40

五、低温消毒.................................................................45

六、注意事项.................................................................45

第五节无人机消杀方案.....................................................46

一、消毒剂类型.............................................................46

二、消毒液喷洒要求.....................................................46

三、设备检查及飞手资质............................................47

四、作业人员防护措施................................................48

五、消毒液配制.............................................................49

六、消毒液注意事项.....................................................49

七、人员安全注意事项................................................50

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八、作业及设备安全注意事项....................................50

九、作业完毕注意事项................................................51

第六节终末消毒指南.........................................................52

一、消毒程序.................................................................52

二、消毒方法.................................................................53

三、消毒装备.................................................................54

四、消毒措施.................................................................54

第七节不同场所防疫消毒.................................................58

一、办公场所.................................................................58

二、普通教室.................................................................60

三、实验室.....................................................................61

四、网吧网咖.................................................................62

五、培训机构.................................................................63

六、画室艺术馆.............................................................64

七、图书馆.....................................................................65

八、电梯.........................................................................66

九、餐饮场所.................................................................67

十、浴室养生馆.............................................................68

十一、公共卫生间.........................................................69

十二、垃圾处理.............................................................70

第三章项目负责组织机构..............................................74

第一节服务组织架构.........................................................74

一、组织架构图.............................................................74

二、部门职责.................................................................74

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第二节人员配备及岗位职责.............................................79

一、配备原则.................................................................79

二、人员配置.................................................................79

三、岗位职责.................................................................81

第四章人员培训方案.....................................................87

第一节新员工培训方案.....................................................87

一、培训重要性.............................................................87

二、培训细则.................................................................87

三、培训安排.................................................................88

第二节员工心态培训.........................................................90

一、心态培训意义.........................................................90

二、培训内容.................................................................90

第三节新冠肺炎消杀培训.................................................92

一、培训目的.................................................................92

二、培训方法.................................................................92

三、培训方式.................................................................92

四、培训内容.................................................................93

五、消杀技术培训.........................................................94

五、考核方法.................................................................95

第四节疫情防控消毒技术指南.........................................96

一、范围.........................................................................96

二、规范性引用文件.....................................................96

三、术语和定义.............................................................97

四、消毒对象.................................................................97

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·五、消毒方法................................................................98

第五节培训考核方案.......................................................101

一、培训机构...............................................................101

二、考核标准...............................................................102

三、考核办法...............................................................102

第五章项目考核方案...................................................104

第一节环境消杀工作考核..............................................104

一、消杀标准...............................................................104

二、考核方式...............................................................118

第二节管理人员考核办法..............................................118

一、指导思想...............................................................119

二、考核原则...............................................................119

三、考核范围...............................................................119

四、考核依据...............................................................119

五、考核内容及标准..................................................120

六、考核体系构成......................................................120

七、考核程序...............................................................121

第六章拟投入的物资装备............................................123

第一节消毒消杀装备投入..............................................123

一、防疫物品...............................................................123

二、消毒产品...............................................................123

三、卫生杀虫灭鼠产品..............................................124

四、消毒器械...............................................................125

五、交通工具...............................................................125

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第二节装备使用后的消毒措施......................................126

一、消毒目的...............................................................126

二、消毒范围...............................................................126

三、消毒方案...............................................................126

四、消毒后保洁..........................................................128

第三节装备的管理与使用..............................................128

一、管理定义...............................................................128

二、管理内容...............................................................128

三、人员职责...............................................................130

四、管理措施...............................................................131

五、具体要求...............................................................132

第四节物料的领用管理...................................................133

一、总则.......................................................................133

二、细则.......................................................................133

第五节消毒剂与消毒器械使用指南..............................134

一、使用方法...............................................................134

二、配制方法...............................................................140

三、消毒器械及应用场景..........................................141

四、方式及应用场景..................................................143

第七章项目实施方案...................................................145

第一节确诊病例发生地消杀..........................................145

一、目的.......................................................................145

二、适用范围...............................................................145

三、职责.......................................................................145

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四、消杀流程...............................................................145

五、消杀要求...............................................................146

六、检查方法...............................................................147

第二节隔离点的消毒消杀措施......................................148

一、消毒原则...............................................................148

二、清洁区...................................................................149

三、污染区...................................................................150

第三节人员转运车的消毒措施......................................152

一、终末消毒...............................................................152

二、预防性消毒..........................................................154

三、注意事项...............................................................155

四、车辆消毒...............................................................155

五、消杀流程图..........................................................157

第四节车站出口环境消杀措施......................................158

一、病例消杀...............................................................158

二、密切消杀...............................................................159

三、消杀细则...............................................................159

第五节临时核酸点的消杀措施......................................163

一、人员配置与防护..................................................164

二、消杀要求...............................................................165

三、室内空气消杀......................................................165

四、注意事项...............................................................166

第六节大型会议消毒消杀措施......................................167

—、准备工作..............................................................167

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二、开窗通风...............................................................168

三、清洁桌面...............................................................168

四、清洁座椅...............................................................168

五、设备设施...............................................................169

六、清洁茶水柜..........................................................169

七、地面消杀...............................................................169

八、消杀手段...............................................................170

九、离开前关窗..........................................................170

第七节房间室内消杀措施..............................................171

一、消毒方法...............................................................171

二、消毒剂注意事项..................................................172

第八节医院终末消毒措施..............................................172

一、终末消毒...............................................................172

二、消毒流程...............................................................174

第八章服务质量保障...................................................176

第一节消杀服务控制体系..............................................176

一、目标.......................................................................176

二、药剂保障...............................................................176

三、设备保障...............................................................176

四、人员培训...............................................................176

五、安全保障...............................................................176

六、劳动保障措施......................................................177

第二节服务质量保障措施..............................................177

一、人员保障...............................................................177

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二、设备保障...............................................................178

三、机制保障...............................................................179

第三节合同履约的承诺...................................................183

一、履行原则...............................................................183

二、履约细则...............................................................183

三、重大变动时确认..................................................184

第四节消杀服务质量控制..............................................184

一、目的.......................................................................185

二、范围.......................................................................185

三、过程控制...............................................................185

四、注意事项...............................................................191

五、药品管理...............................................................192

六、效果评估...............................................................192

第九章常态化消毒消杀措施........................................193

第一节公共厕所消杀措施..............................................193

一、消毒形式...............................................................193

二、实施原则...............................................................193

三、常用消毒剂..........................................................194

四、预防性消毒..........................................................194

五、随时消毒...............................................................195

第二节旅游景点消杀措施..............................................196

一、消杀人员防控......................................................196

二、消杀范围...............................................................197

三、消杀工作要求......................................................198

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第三节医院消杀措施.......................................................201

一、环境清洁与消杀..................................................201

二、织物清洁与消杀..................................................204

三、室内空气清洁与消杀..........................................206

四、诊疗器械清洗与消杀..........................................208

五、医疗废物管理......................................................210

第四节公园消杀措施.......................................................212

一、统筹兼顾...............................................................213

二、消杀方式...............................................................213

三、消杀频次...............................................................213

四、消杀要点...............................................................214

第五节写字楼消杀措施...................................................214

一、适用范围...............................................................215

二、消杀原则...............................................................215

三、消杀剂的选择......................................................215

四、消杀操作流程......................................................216

五、技术规范...............................................................217

六、消杀配置及方法..................................................220

第六节环境消毒工作方案..............................................220

一、消毒原则...............................................................220

二、消毒工作内容......................................................221

三、注意事项...............................................................225

第十章疫情紧急消杀措施............................................226

第一节疫情突发消杀措施..............................................226

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一、应对措施...............................................................226

二、消毒剂使用..........................................................227

三、注意事项...............................................................229

第二节确诊病例终末消杀..............................................229

一、准备工作...............................................................229

二、消杀原则...............................................................230

三、消杀场所与对象..................................................231

四、消杀方法...............................................................232

五、手部卫生...............................................................236

六、效果评价方法......................................................237

七、注意事项...............................................................237

第三节疫情突发应急反应..............................................238

一、消杀次序...............................................................238

二、消杀内容...............................................................238

三、注意事项...............................................................239

四、阳性病例终末消毒..............................................240

五、消杀人员防护......................................................241

第四节消杀作业安全防护..............................................241

一、安全原则...............................................................241

二、个人防护...............................................................244

三、防护措施...............................................................246

第十一章服务投诉处理方案........................................250

第一节客户投诉处理办法..............................................250

一、目的.......................................................................250

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二、处理原则...............................................................250

三、处理流程...............................................................250

四、分析原因...............................................................251

五、确定处理部门......................................................252

六、提出处理方案......................................................252

七、方案实施...............................................................253

八、收集反馈信息......................................................254

九、总结改进...............................................................254

第二节投诉处理提升方案..............................................255

一、理解委托方的投诉..............................................255

二、了解委托方的诉求..............................................255

三、处理的程序和技巧..............................................256

第三节投诉处理机制.......................................................257

一、投诉定义...............................................................257

二、处理原则...............................................................257

三、投诉类型...............................................................257

四、期限要求...............................................................258

五、投诉流程...............................................................258

六、投诉方式...............................................................259

七、分析和改进..........................................................259

八、结果归档...............................................................259

第十二章项目管理制度...............................................261

第一节制度的建立...........................................................261

一、建立原则...............................................................261

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二、制度建立...............................................................261

第二节疫情消杀管理制度..............................................263

一、个人防护...............................................................263

二、口罩使用指引......................................................264

三、保持卫生...............................................................265

四、健康打卡与报告..................................................266

第三节消杀人员操作制度..............................................266

一、目的.......................................................................266

二、适用范围...............................................................266

三、人员操作要求......................................................266

四、控制标准...............................................................267

第四节疫情防控消杀制度..............................................269

一、日常防控...............................................................269

二、杀菌消毒...............................................................270

三、终末消毒...............................................................271

四、常见消毒剂使用..................................................272

五、注意事项...............................................................272

第五节环境卫生消杀制度..............................................272

一、防疫制度...............................................................272

二、重点场所消杀......................................................273

第六节消杀药剂使用制度..............................................275

一、目的.......................................................................276

二、适用范围...............................................................276

三、工作职责...............................................................276

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四、基本内容...............................................................276

五、环境因素控制......................................................277

第七节封闭式场所消杀规范..........................................277

一、范围.......................................................................278

二、规范性文件..........................................................278

三、术语及定义..........................................................279

四、原则和方法..........................................................282

五、清洁消杀人员......................................................287

六、服务机构...............................................................289

七、工作程序...............................................................291

八、检测和验收..........................................................294

第八节公共交通消杀规范..............................................299

一、范围.......................................................................299

二、消毒对象...............................................................299

三、消毒方法...............................................................299

四、人员要求...............................................................307

第十三章消杀服务应急预案........................................309

第一节应急预案总则.......................................................309

一、目的.......................................................................309

二、范围.......................................................................309

三、预案体系...............................................................309

四、工作原则...............................................................310

第二节应急组织架构.......................................................311

一、组织架构及职责..................................................311

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二、预警及报告..........................................................313

三、应急响应...............................................................314

四、应急预案管理......................................................317

第三节消毒消杀应急演练..............................................319

一、目的.......................................................................319

二、成立领导小组......................................................319

三、参加人员...............................................................319

四、演练内容...............................................................320

五、疫点消杀演练......................................................320

六、演练总结...............................................................320

第四节消杀药剂中毒应急预案......................................321

一、目的.......................................................................321

二、适用范围...............................................................321

三、方法与控制..........................................................321

第五节高温防中暑应急预案..........................................323

一、目的.......................................................................323

二、范围及特征..........................................................324

三、应急组织...............................................................324

四、事先控制...............................................................325

五、应急处置...............................................................326

第六节环境消杀应急预案..............................................327

一、组织领导...............................................................327

二、工作职责.............