民航服务英语unit 8 serving a sick passenger民航服务英语8课件讲解

Unit8ServingaSickPassenger民航服务英语Lead-inDiscussiWhatwilltheattendantsdoifthereisasickpassengeronboard?民航服务英语KnowledgeBaseWordsandPhrasesrelieve[rɪ'li:v]vt.解除，减轻；使不单调乏味apprecitate[ə'pri:ʃɪeɪt]vt.欣赏；感激loosen['lu:sn]vt.放松；松开evaluate[ɪ'væljueɪt]vt.评价；估价；求……的值alternative[ɔ:l'tзːnətɪv]adj.供选择的；选择性的；交替的meanwhile['mi:nwail]adv.同时tactful['tæktfl]adj.机智的；圆滑的；老练的decision[dɪ'sɪʒn]n.决定，决心；决议purser['pзːsə(r)]n.事务长；会计员ambulance['æmbjuləns]n.救护车adjust[ə'dʒʌst]vt.调整，使……适合；校准pleasure['pleʒə]n.快乐；希望；娱乐；令人高兴的事Unit8ServingaSickPassenger民航服务英语KeySentencesLet’sseewhatIcandotorelieveyourpain.让我们看看我如何能减轻你的疼痛。Itseemsthatyouaresufferingaheartattack.看起来你是心脏病发作。ItisstillhardtobreatheandIwanttovomit.仍然呼吸困难并且想要呕吐。Lethimdecideandaskforanemergencyassistancefromtheground.让他来作决定，向地面请求急救。CapitalAirportgroundstaffpreparedtheambulanceafterbeinginformedoftheemergency.首都机场地勤人员在接到了需要急救的通知后准备了急救车。Ifyouareadoctororanurse,pleasecontactusimmediately.如果您是医生或护士，请立即与我们联系。Isawamalepassengercalltheflightattendantsayhefeltverysick.我看到了一位男士找来空乘人员说他感到不舒服。ShetriedoutsometraditionalChinesetherapy.她尝试了一些传统的中医疗法。Unit8ServingaSickPassenger民航服务英语PartIDialogueSetting:Theflightattendantismakinganannouncementtolocatesomeonetoassistwithamedicalemergency.Tomwitnessesthatapassengerissufferingaheartattack.Heisinaseriouscondition.

Tom：Hi.IamTom.Iusedtoworkasadoctor.Ihaveretiredforafewyears.Iwilltrymybesttohelpyou.CA：That’sgreat.Thankyousomuch.MynameisLily,I’mthepurserofthisflight.Tom：Whereisthesickpassenger?CA：Heisinthefrontpartofthecabin.Tom：Let’squicklyseeifIcandealwithhisillnessornot.CA：OK.Comewithmeplease.Thisisthepassengerwhoneedshelp.Tom：Hello.MynameisTom.Let’sseewhatIcandotorelieveyourpain.Whatyou’reyoursymptom?PAX：Ifeelpaininmychest,dizzyandit’shardformetobreathe.Tom：Itseemsthatyouaresufferingaheartattack.Canyoudescribeyourmedicalhistory?Doyouhaveanymedicinewithyou?PAX:Yes,thesameconditionhappenedonceseveralyearsago.ButIrecoveredinaveryshorttime.SoInormallycarrymedicinewithmeincase.Tom：Ok.Igotit.Lily.Weneedtosupplyhimoxygenfirst.CA：Iwillgetitforhimrightaway.Hereistheoxygenbottle.Itcanbeadjustedinhighflowandlowflow.Highflowmeanstheoxygenflowlastsmuchshortertimeandlowflowmeansitlastslonger.Tom：Let’strylowflowandseewhathappens.Also,weneedtoloosenhistieandcollar.Ifyoucan,movepassengersaroundhimtootherseats,andtrytomakemoreroomforhim.Meanwhile,bringhimacupofwatersohecantakehismedicine.CA：Allright.I’lldothat.Unit8ServingaSickPassenger民航服务英语PartIDialogueSetting:Thepassengerdoesn’tfeelbetter.Thepursertriestocallforanambulance.

CA：Tom,thecaptainhasevaluatedthesituation.TheETAforBeijingisin50minutesandifwegotoouralternativeairport,weneedatleastonehour.SothecaptaininformedATCforanambulance.Hewillbesenttotheclosesthospitalassoonaswearrive.Tom：That’sverytactful.You’dbettertellthesickpassengeraboutthisdecision.Tellhimnottoworry.CA：OK,Iwill.Thankyouforyourgreathelpandkindness.Tom：It’smypleasure.Unit8ServingaSickPassenger民航服务英语PartIDialogueExercise1Answerthequestionsaccordingtothedialogue.1.Whereisthesickpassenger?2.What’sthepassenger’ssuggest?Exercise2CommunicativeActivity.Grouprole-play.Mrs.CrystalisintheflightfromSydneytoBeijing.Shedidn’tfeelwellontheplane.Asaflightattendant,whatshouldyoudo?Unit8ServingaSickPassenger民航服务英语PartIIReading

CapitalAirportgroundstaffpreparedtheambulanceafterbeinginformedoftheemergency.At16.30p.m.,theplanelandedatCapitalAirport,thepatientwasescortedawaybythemedicalstafftoreceivetreatment.ThesickpassengerwaslaterconfirmedasMr.Yang,areal-estatecompanymanagerfromTianjinwhowasheadedtoParisforbusiness.Therestof300passengersonboardresumedtheirflightaftertheemergencywashandled.AccordingtoCaptainYing,theinitiallossincurredbytheairlinewasthereleasedfuel,whichisworthover200,000Yuan.“Butwealwaysputthesafetyofthepassengerasoppriority,”ashetoldBeijingMorningPost.BeijingTodayconsultedanAirChinapublicityofficialtobetterunderstandthenecessityforthefuel-release.“Terequiringlanding-weightofeachplaneismuchsmallerthanthetake-off-weight;it’saroutineproceduretoreleasethefueltoreachtheproperlanding-weight,”explainstheAirChinaofficial,“Asthisflightisalong-rangeEuropeanflight,theAirbusA340planetookoffwithafullcapacityoffuel.Sincetheplanedecidedtoreturnjustanhouraftertake-off,apparentlythecaptainhasnochoicebuttoreleasethefuel?Speakingaboutpossiblepollution,theofficialpointedoutthattherearespecificregionsforfuel-releaseforeachflightroute,usuallysomeremoteanddesertedarea.Henceitwillnothavethepossiblepollutionoverthecity.Unit8ServingaSickPassenger民航服务英语PartIIReadingAirChinaFlightReturntoSaveaSickPassenger

AirChinaflightCA933boundforParisonMondayreturnedtoBeijingonlyonehourafterittookoffduetoanemergencycallinvolvingasickpassenger.Thecaptainhadtoletoutalmost50tonsoffueltoinsureasafelanding.Mr.Wang,ajournalistfromBeijingMorningPost,happenedtobeonboardtheflightandwitnessedthewholestory:“Ataround1:00p.m.,justanhouraftertake-off,Isawamalepassengercalltheflightattendantsayhefeltverysick.Hepressedhishandsfirmlyonthebellyandappearedextremelypaleandinpain.Thecrewthenmadeanin-flightbroadcasttolookformedicalprofessionalsamongthepassengers.”Fortunatelytwodoctorshappenedtobeonboard:aChineseherbalistdoctorandaforeignphysician.TheChinesedoctormadeaquickexaminationanddiagnosedthesickpassengerwassufferingfromacuteappendicitis.ShetriedoutsometraditionalChinesetherapy:after15minutesthereseemedtobelittleeffect.Thentheforeigndoctorgavethesickmanstrongpain-killingmedicinetwiceaftergettingpermissionfromrelativesofthepatient,butthisstilldidn’trelievethesymptomsmuch.Acknowledgingtheemergentsituationofthepatientandconsideringthedoctor’ssuggestion,CaptainYingconsultedwththeair-traffic-controlstaffbeforedecidingtoreturntoBeijingforthesakeofthesickpassenger.

Unit8ServingaSickPassenger民航服务英语PartIIReadingExercise1Checkthewords.Exercise2Answerthequestionsaccordingtothereading.1.Whatdidthecrewdoafterthesickpassengerpressthehandles?2.WhatdidtheChinesedoctordo?3.Whatdidtheofficialpointout?Unit8ServingaSickPassengeremergencyfuelconsultpollutionremotejournalistfortunatelypriorityinitialemergentcapacitytreatmentofficialprocedureAnnouncement1:EmergencylandingLadiesandgentlemen:MayIhaveyourattentionplease?Thereisaseriouslysickpassengeronboardandthecaptainhasdecidedtomakeanemergencylandingatthenearestairport.Weexpecttoarrivetherein20minutes.Thankyouforyourunderstandingandcooperation.Announcement2:AdoctorneededLadiesandgentlemen:MayIhaveyourattentionplease?Wehaveasickpassengeronboardnow.Ifyouareadoctororanurse,pleasecontactusimmediately.Yourcooperationwillbemuchappreciated.Thankyou.

民航服务英语PartIIIAnnouncementsUnit8ServingaSickPassengerExerciseAnswerthequestionsaccordingtotheannouncements.1.Whatshouldastewardessdoifthereisasickpassengerintheflight?2.Whatshouldastewardessdoifthesickpassengerisserious?民航服务英语PartIIIAnnouncementsUnit8ServingaSickPassenger民航服务英语PartIVAdditionalKnowledge1.BriefIntroductiontoANAAllNipponAirwaysCo.,Ltd.,alsoknownasZennikkūorANA,isJapan'slargestairline.ItisheadquarteredattheShiodomeCityCenterintheShiodomeareainMinato,Tokyo,Japan.Itoperatesservicesto49destinationsinJapanand32internationalroutesandemployedover14,000employeesasofMay2009.InMay2010,ANA'stotalpassengertrafficisupyear-on-yearby7.8%,anditsinternationalservicesgrowby22%to2.07millionpassengersinthefirstfivemonthsof2010.ANA'smaininternationalhubsareatNaritaInternationalAirportoutsideTokyoandKansaiInternationalAirportoutsideOsaka.ItsmaindomestichubsareatTokyoInternationalAirport,OsakaInternationalAirportItami,ChūbuCentrairInternationalAirport,andNewChitoseAirport.On29March2013,ANAwasannouncedasa5-StarAirlinebySkytrax.Unit8ServingaSickPassenger民航服务英语PartIVAdditionalKnowledge2.BriefIntroductiononTokyoTokyoisthecapitalofJapan,thecenteroftheGreaterTokyoArea,andthelargestmetropolitanareaintheworld.ItistheseatoftheJapanesegovernmentandtheImperialPalace,andthehomeoftheJapaneseImperialFamily.TokyoisintheKantōregiononthesoutheasternsideofthemainislandHonshuandincludes.TheIzuIslandsandOgasawaraIslands.TokyoMetropoliswasformedin1943fromthemergeroftheformerTokyoPrefectureandthecityofTokyo.Tokyohasbeendescribedasoneofthethree"commandcenters"fortheworldeconomy,alongwithNewYorkCityandLondon.In2012Tokyowasnamedthemostexpensivecityforexpatriates,accordingtotheMercerandEconomistIntelligenceUnitcost-of-livingsurveys,andin2009namedthethirdMostLivableCityandtheWorld’sMostLivableMegalopolisbythemagazineMonocle.TheMichelinGuidehasawardedTokyobyfarthemostMichelinstarsofanycityintheworld.Tokyohostedthe1964SummerOlympicsandiscurrentlyaCandidateCityforthe2020SummerOlympics.Unit8ServingaSickPassenger民航服务英语PartIVAdditionalKnowledgeExercise1

Checkthewords.

Exercise2

UsethefollowinginformationtodescribeTokyo.a.oneofthe47prefecturesofJapanb.TheTokyoMetropolitangovernmentadministersthe23specialwardsofTokyo.c.Tokyohasbeendescribedasoneofthethree“commandcenters”fortheworldeconomy.d.Toky