酒店英语智慧树知到期末考试答案章节答案2024年山东经贸职业学院

酒店英语智慧树知到期末考试答案+章节答案2024年山东经贸职业学院“空房”英文表达为vacancy/vacantroom。（）

答案:对“可以借用一下熨斗和熨板吗？”可翻译为“CanIborrowanironandironingboard？”（）

答案:对“黑茶”英文表达是blacktea。（）

答案:错“先生，别担心，您的行李很快就会送上去。”可翻译为“Don’tworry,sir.Yourluggagewillbesentupatonce.”（）

答案:对“行李员”英文表达bellboy或bellman。（）

答案:对“宴会服务”英文表达为banquetservice。（）

答案:对“早上好，先生，欢迎光临。”可翻译为“Goodmorning,sir.Welcometoourhotel.”（）

答案:对FloorAttendant意思是楼层服务员。（）

答案:对“用餐服务”英文表达为complaintssettlement。（）

答案:错“洗衣服务”英文表达为laundryservices。（）

答案:对卫生纸的英语是toiletpaper。（）

答案:对Shampoo意思是沐浴露。（）

答案:错“前厅部”英文表达是FrontOfficeDepartment。（）

答案:对“我带您去总台，这边请。”可翻译为“I’llshowyoutotherestaurant.Thiswayplease.”（）

答案:错“信用卡限额”英文表达为creditcard。（）

答案:错“我来帮您拿行李，好吗？”可翻译为“MayItakeyourluggageforyou？”（）

答案:对Iamverysorry（）theinconvenience.

答案:forReceptionist:（）,please？Guest:HenrySmith.

答案:MayIhaveyournameConnectingrooms的意思是（）

答案:连通房，有一个内通的门Iwouldliketo（）aroom,please.

答案:bookGuest:Yes,thatisright.Thankyou.GoodbyeReceptionist：Thankyouforcalling,Mr.Smith,（）,goodbye!

答案:WearelookingforwardtoyourcomingConcierge:OK.（）,please?Guest:Hereyouare.

答案:MayIhaveyourpassport巨无霸的英语（）

答案:BigMacIt’sverykind（）youtohelpme.

答案:ofRoomStatus中VC表示:（）

答案:干净的空房Availablerooms的意思是（）

答案:可用房间RoomStatus中OD表示:（）

答案:住客脏房x.o意思是（）

答案:extraoldIamsorry,Mr.Wang.Pleaseallowmeto（）them.

答案:replaceClerk:Goodafternoon.HowcanIhelpyou?Jason:Hi,mynameisJasonLouis.Ihave（）.Canwecheckinnow?

答案:areservationWouldyou（）yournamehere?

答案:tosignI'mafraidwearefullybooked（）the5th.

答案:byThehotelisfullandthereissomeone（）yourroom.

答案:takingHalfpastten的中文对应翻译是（）（）

答案:10点半Doyouwanttheseshirtstobe（）

答案:starched对不起打扰一下。（）

答案:Excuseme.“下午好，女士，您打算登记入住吗？”可翻译为“Goodafternoon,madam.Areyougoingtocheckout？”（）

答案:错Typesofrooms意思是房间种类。（）

答案:对“红茶”英文表达是redtea。（）

答案:错TheFrontOfficeisusuallylocatednearthemainentrancetothehall.（）

答案:对“入住天数”英文表达为arrivaldate。（）

答案:错“礼宾服务”英文表达为conciergeservice。（）

答案:对“兑换率”英文表达是rateofexchange。（）

答案:对King-size意思是大号床。（）

答案:错Laundryitems意思是洗衣项目。（）

答案:对“标准间”英文表达为standardroom或twinroom。（）

答案:对“停车场有空位。”可翻译为“There’sparkingspaceinthegarage.”（）

答案:对Extracharge意思是小费。（）

答案:错“餐饮部”英文表达是FoodandBeverageDepartment。（）

答案:对Roomservice意思是客房清洁服务。（）

答案:错“请问您有几件行李？”可翻译为“Howmanypiecesofluggagedoyouhave？”（）

答案:对Showercap意思是浴帽。（）

答案:对“折扣价”英文表达为discountedprice。（）

答案:对Suite意思是套房。（）

答案:对“夜床服务”英文表达为wake-upservice。（）

答案:错“没问题，请您在门口等候，我马上叫服务员过去。”可翻译为“Noproblem,Pleasewaitatthedoor,wewillcallanattendantafterawhile.”（）

答案:错Whatmightacashiersaytoaguestwhoischeckingout?（）

答案:Howwouldyouliketopay?###MayIhaveyourroomkeycard?###Haveyouusedthemini-bartoday?###I’lldrawupthebillforyou.Totakeorders,wecansay______.（）

答案:Haveyoudecidedwhattoorder?###MayItakeyourordernow?###MayItakeyourordernow?###Whatwouldyoulikeforthemaincourse?Whatmightabellboysaywhenescortinggueststorooms?（）

答案:Letmehelpyouwithyourluggage.###Pleasetaketheelevatoronyourright.Afteryou,sir.###Howmanypiecesofluggagedoyouhave,sir?WhencheckingforroomavailabilityfromthePMSsystem,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:Akingbedroom,atwinbedroomandanexecutivesuite,whichroomdoyouprefer?###Pleasewaitamoment.I'llcheckforyou.###Nowwehaveseveralroomtypesavailable.Wheninquiringwhetherotherservicesareneeded,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:whatelsecanIdoforyou?###Ifyouhaveanyfurtherneed,pleasedon’thesitatetocontactme.I’malwaysatyourservice.###IsthereanythingelseIcandoforyou?###Ifyouneedanythingelse,pleasetellme.WhentheguestneedaDNDservice,whatkindofinformationdoestheoperatorneedtoaskfor?（）

答案:TheperiodofDNDservice###Roomnumber###Theguest’snameWhichsentencescanbeusedtoprovideinternetservice?（）

答案:Pleaseclickonthewirelessicontoseethelistofavailablenetworks.###MayIaskwhatoperationsystemyouareusing,ma’am?###Whatdevicesareyouusing,sir?Whatareneededwhenprovidinglaundryservice?（）

答案:ratechart###laundrybag###laundryformWhatservicesdohotelsusuallyprovide?（）

答案:turn-downservice###wake-upservice###reservationservice###roomserviceWhatmightaconciergesaywhenintroducinghotelfacilities?（）

答案:Whichroomtypesdoyouprefer?###Thisisourstandardsingleroom.###Let‘sreturntothefrontdesktocompletethebookings.Ihopeyouwill（）amorningcallat7:00.

答案:arrange甜筒的英语（）

答案:cones我非常抱歉,用英语怎么说?（）

答案:I’mterriblysorry.Iamsorry,sir.Iwillbringyouafork（）.

答案:immediatelyMyflightwillleave（）6pmtoday.

答案:atcancellation的意思是（）

答案:取消Iamalways（）yourservice.

答案:atThiswayplease.（）

答案:这边请Youhavetopaya（）of2,800Yuan.

答案:depositGuest:Youareright.（）?Receptionist:It’s$264.10includingVAT.

答案:HowmuchisitGoodmorning.（）Ihelpyou

答案:MayI'llaskaporterto（）yourluggage.

答案:takecareofAllotment的意思是（）

答案:预留房，保留房I（）onbehalfofourrestaurant.

答案:apologizeComp的意思是（）

答案:complimentary免费房Pleasewaitamomentandletme（）.

答案:checkWhat’sthe（）foradoubleroom

答案:rate酒瓶上的V意思是（）

答案:veryConcierge:Allright.（）?Guest:Economyclass.

答案:FirstclassoreconomyclassAguestuses（）todryhair.

答案:hairdryerRoomStatus中VD表示:（）

答案:脏的空房Didyou（）theminibar?

答案:useConcierge:Letmesee.Yes,（）oneis8o'clockinthemorning,theotheris5o'clockintheafternoon.

答案:therearetwoflights7月1号用英语怎么说？（）

答案:JulythefirstExcuseme,sir.Youneedto（）theform.

答案:fillinReceptionist:HuatianHotel.Goodmorning.ReservationDesk.MayIhelpyou?Guest:Goodmorning.（）,please

答案:I’dliketobookasingleroomIwouldliketobookadoubleroom（）bath.

答案:withTheporterwillshowyou（）yourroom.

答案:toIamverysorry;thatshouldn't（）.

答案:happenGuest:Excuseme,whatisVAT?Receptionist:It’svalue（）.

答案:addedtax,sirWhenaskingaboutservicetypes,wemaysay（）

答案:Doyouneedfaxservice?###Doyouneedphotocopyservice?###Doyouneedprintservice?###Doyouneedexpressmailservice?Whichofthefollowingsisanotconventionfacility?（）

答案:washingmachineWhatistheexchangeratetoday?（）

答案:Onedollarto8.6Yuan.---Whatabouttheminimumyouchargeforeachattendee?---（）

答案:400yuaneachforoneday.Thecostfortheconventionhallis4,000yuan.Ifthehotelgives10%off,thefinalcostis（）.

答案:3600yuanTohandlerestaurantcomplaints,wearesupposedtobecalm,thoughtfulandsincere.（）

答案:对Totellthetotalandwaysofpayment,wecanusetheexpression“Thatis102Yuaninall”or“Thetotalis850yuan.”（）

答案:对Toshowsympathyandapologize.Wecanusesuchexpressionsasfollowing:（）

答案:Weareverysorryfor...###Wedoapologizefor...###Iamverysorrytohearthat.###Thatsoundstoobad.Whenwereceivecomplains,wearesupposedtolistentoguestscarefullyandunderstandtheirneeds.（）

答案:对Toconfirmthebill,wecanusetheexpression“Thisisyourbill,pleasecheckit.”（）

答案:对Restaurantrobotcan______.（）

答案:focusmoreoncustomizedservice###meettherestaurant'sdemandsonfoodhygiene,foodsafety,andotherdemands###helpeffectivelysolvetheproblemoflaborshortage###releasetherestaurantstafffromrepetitivemanuallaborWeshouldintroducethedisheswithsmile,showourwillingnesstogiverecommendations.（）

答案:对Toasktheguest’schoices,wecanusesuchexpressionstorecommendsomedishesas:_____.（）

答案:WouldyoulikeyoursteakwithbakedpotatoesorFrenchfries?###HowaboutRoastedveal?Itsskinisreallycrispyandtasty.###T-bonesteakisverygood.Istronglyrecommendit.###Curriedbeefsteakisreallygood.I’msureyou’lllikeit.Askforguestinformation,suchasguestname,roomnumber,timetohavedinneraswellasspecialrequirements.（）

答案:对Whatarethedisadvantagesofrobotmealdelivery?（）

答案:Alloftheabove.Onelaborcanbereplacedbyonefooddeliveryrobot,freeingthewaiterfromtheoriginalfrequentandrepetitivework.（）

答案:对Paymoreattentiontoaskingtheguestabouthisdemandsindetailoftheorderwhenyoutaketheorder.Sothechefcancookaccordingtohisdemand.（）

答案:对Weshouldpickupthephonebeforethethirdring.（）

答案:对Whentheguestsaregoingtoseat,arrangethemtaketheirseatsassoonaspossible.（）

答案:对Afterservingthelastdish,youshouldspeakloudlytotelltheguests:"Thisisthecompletecourse."（）

答案:错Americanstyleserviceissimpleandfast,tablewareandlaborcostsarerelativelylow,andtheutilizationrateofspaceandmealturnoverratearerelativelyhigh.（）

答案:对Western-stylefoodserviceisoftenusedwith（）services.

答案:American###British###French###RussianPaymoreattentiontoasktheguestabouthisdemandsindetailoftheorderwhenyoutaketheorder.（）

答案:对______isservedwithmaincourse.（）

答案:redwine###whitewineSerryisakindofdessertwine.（）

答案:对IntraditionalAmericanservice,thewaiterservesontheleftsideoftheguest,withhislefthandfromtheleftsideofthegueststosenddishes,fromtherightsideofthegueststoremovetheusedplatesandtableware.Atpresent,manyrestaurantsserveAmericanservicefromtherightsideoftheguests,clockwisewiththerighthand.（）

答案:对Youcanorderasteakwithasideof_____.（）

答案:mashedpotatoesVermouthisakindofAperitif.（）

答案:对Whichofthefollowingbelongtofermentedtea?（）

答案:Blacktea###Whitetea###OolongteaThebiggestandmostimportantpartofthemealiscalled_____.（）

答案:maindishWhichofthefollowingaretipsforusingchopstickscorrectly?（）

答案:Chopsticksshouldalwaysbeheldbetweenthethumbandfirsttwofingers.###Whentherearecommunalchopsticks,usethemtotransferfood###Whennotinuse,chopsticksmustalwaysbeplacedneatlyonthetable.AccordingtoChinesetablemanners,whoissupposedtobeseatedfacingthedoor?（）

答案:theprimaryhostMaotaiisafamousChineseBaijiu.Itnevergoestothehead.Therefore,thecustomerscanbeadvisedtodrinkasmuchaspossible.（）

答案:错Whichofthefollowingisthescentedtea?（）

答案:JasmineTeaMapotofuisatypicalGuangdongdish.（）

答案:错Itissmallamountoffoodthatiseatenbeforethemaindish.Whatisitcalled?（）

答案:appetizerWhatarethemainfeaturesofShandongCuisine?（）

答案:HeavyandsaltyItispolitetousechopstickstomovebowlorplate.（）

答案:对WhatarethefourmajorChinesecuisines?（）

答案:Cantonesecuisine###ShandongCuisine###SichuanCuisine###HuaiyangCuisineWhataretheproceduresofguestwelcomingservice?（）

答案:Confirmingreservationinformation###Guidingtheguest###Askingaboutreservationinformation----Whatareyourspecialstoday?----（）

答案:MayIrecommendvegetablewithmeat?Awomanwhoseatscustomersinarestaurantiscalled（）.

答案:ahostessWhatarethedutiesofawaiter/waitress?（）

答案:Repeatingtheorder###Recommendingspecialty###Writingdowntheguest'smenuItisnecessarytorecommenddishesaccordingtothenumberofguests.（）

答案:对Alwayssmilewhenyouanswerthephone,eveniftheotherpersoncan'tseeit.（）

答案:对Whenguestsareguidedtothetable,theorderisladiesfirst,theguestbeforethehost.（）

答案:对whendealingwitharestaurantreservation,wemayhavethefollowingstepsEXCEPT（）.

答案:Inquirethecauseoftheemergency.---Iwouldliketomakeadinnerreservationfortonight.---（）

答案:Atwhattimeshouldweexpectyou?###CouldIhaveyournameandtelephonenumber?###Wouldyoulikeatableinthehalloraprivateroom?###Howmanyarethereinyourparty?Whenthereisacomplaint,howcanweshowourempathy?（）

答案:IfIwereyou,Iwouldbeangrytoo.###Iunderstandyourfeelingrightnow.Youmustbeveryfrustrated.Myshirtis（）.Theyneedtobemended.

答案:tornMyclothesarestill（）.Theyneedtobeironed.

答案:wrinkledWhoworksinthehousekeepingdepartment?（）

答案:aroomattendantAlaptopreferstoasmallcomputerthatcanworkwithabatteryandbeeasilycarried.（）

答案:对Tocomforttheguestsisnotnecessarywhenthereisanemergency.（）

答案:错Theword“clog”means（）

答案:blockupWhatisaninjurythatappearsasapurplemarkonyourbody,althoughtheskinisnotbroken?（）

答案:abruiseWhatisthemeaningof“icon”?（）

答案:AsmallsymbolonacomputerscreenthatrepresentsaprogramorafileWhatisapieceofclothwhichsupportssomeone'sbrokenorinjuredarmandistiedaroundtheirneck?（）

答案:aslingWhentheguestswanttoobtainitems,howcanaroomattendantrespond?（）

答案:Letmecheckifanyisavailable.###I’llhaveitsenttoyourroomimmediately.###I’llhavethattakencareofimmediately.Whatisamachineforincreasingtheamountofmoistureintheair?（）

答案:ahumidifierThestainonyourdresshasbeen（）andthedresslooksjustlikeanewone.

答案:removedWhatisalineofstitcheswhichjoinstwopiecesofclothtogether?（）

答案:aseamIfsomethingshrinksorsomethingelseshrinksit,itbecomesbigger.（）

答案:错Whichfollowingsentencehasasimilarmeaningwith“What’sthematterwithit”?（）

答案:Whatseemstobethetrouble?Whichsentencesmaybeusedwhenprovidingturn-downservice?（）

答案:Housekeeping.Isitconvenientformetocomein?###Goodevening,madam.Iamheretodotheturn-downservice.Isitconvenientnow?###IsthereanythingelseIcandoforyou?###Wouldyoulikemetotidyupyourbathroomfirst?Whichfollowingsentencehasasimilarmeaningwith“SomePartsneedreplacing”?（）

答案:Someonefromthemaintenancewillchangetheparts.I（）aholeinmyjeans.

答案:toreWhat’sthedefinitionofshower?（）

答案:Adeviceforwashingyourself.Itconsistsofapipewhichendsinaflatcoverwithalotofholesinitsothatwatercomesoutinaspray.WhichsentencescanbeusedtoIntroducedetailsofmendingservice?（）

答案:Wecannotdoanythingwithahole.###Isitaholeorseam?###Wecanonlymendaseam.Thehoteloffers（）wherethestaffpreparestheroomforthegueststosleepintheevening.

答案:turn-downserviceInahotelroom,（）isasmallrefrigeratorcontainingalcoholicdrinks.

答案:aminibarWhatareneededwhenprovidinglaundryservice,please?（）

答案:laundryform###laundrybag###ratechartAhairdryerisadevicethatyouusetocontrolthemachinefromadistance,bypressingthebuttonsonit.（）

答案:错Whereisthelaundrybag,please?（）

答案:Youcanfinditinthewardrobe.---WhencanIhavemyclothesback?---（）

答案:We’lldeliverthemtomorrowmorningaround9o'clock.Whattimewouldyoulikemetocleanyourroom?（）

答案:Couldyoucomebetween11:00a.m.and1:00p.m.?Whichsentenceisusedtoshowempathyandapologize?（）

答案:Thatshouldn’thappen.Iamreallysorryforthat.The（）isresponsibletocleantheguests’rooms.

答案:roomattendantWhatarethedutiesofaroomattendant?（）

答案:Turn-downService###LaundryService###CleaningroomsWhichpartisnottheworkproceduresofcheckingout?（）

答案:Offerfurtherassistance.###Greettheguest.###Printthebillandasktheguesttocheck.Whentheguestleavesthehotel,thereceptionist’sjobisdone.（）

答案:错---Hello,thebathroomisn’tclean.---（）

答案:I’mterriblysorryaboutthat,sir.I’llsendaroomattendanttocleantheroomforyourightaway.Toreducecustomers'complaints,wearenotsupposedto（）.

答案:AvoiddifficultclientsAsahoteloperator,whichwaywouldyouliketousetoanswerthephone?（）

答案:Answerwithyourname###Answerwiththenameofyourhotel###Answerwithgreetinglike“Goodmorning”Thereisnoneedforthereceptionisttoasktheguestabouttheirstayexperiencesbeforetheyleavethehotel.（）

答案:错Thecashierdoesn'tneedtoseetheguest'sdepositwhenprocessingthecheck-out.（）

答案:错Thehoteloperatorneedtoconfirmtheguest’srequestsbeforehehangupthephone.（）

答案:对Whatarethecommontypesofpayment?（）

答案:Mobilepayment###Traveler’scheck###Cash###CreditcardWhatarethemaincausesofguests’complaints?（）

答案:Hotelfacilities###Servicequality###Unexpectedevents###ServiceattitudeIftheguesthashisluggageinthetruck,thebellmanneedtopickuptheluggageandpassthemtotheguest.（）

答案:错The()isresponsibletorunerrandsforguests.（）

答案:ConciergeWhenprovidingwake-upcallservice,whichofthefollowinginformationisnotnecessaryfortheoperatortoasktheguest?（）

答案:Theguest’sageAsahoteloperator,whichofthefollowingstatementsarenotinacourteousway?（）

答案:Repeatyouraddress,sir.###Yourcancallbacklater.###Holdon,OK?---CouldIspeaktotheassistantmanager,please?---（）

答案:Holdonplease,I’llputyouthrough.Iftheguestwanttobuyexquisiteworksofart,woodcarvingsorlocalsouvenir,whichplacecantheguestgotobuyit?（）

答案:Giftshop---I’dliketoreserveatraintickettoShanghai.---（）

答案:Whenwouldyouliketoleave,sir?Asaconcierge,whichofthefollowingstatementisnotinacourteousway?（）

答案:Pleasetakethehandbagyourself,sir.Whentheconciergeshowstheroomtotheguest,heneedtointroducehotelfacilitiesindetails.（）

答案:错Whencheckinginwalk-inguests,thereceptionisthadbetteraskfortheirpreferencebeforerecommendingroomtypes.（）

答案:对Checkinginisaveryimportantpartforhotelstobuildcloserelationshipwithguests.（）

答案:对Whenaskingtheguesttoshowhisidentificationandtofillouttheregistrationform,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:Pleasesignyournamehere.###Hereisyourregistrationcard,sir.###MayIhaveyourpassport?###MayIhavealookatyourIDcard?Whichofthefollowingarethedutiesofaconcierge?（）

答案:Provideinformationservice###Supplyingdirections###ProvideguestwithluggageserviceCheckingingroupsisnoteasy,butifweareprepared,accurateandresponsive,ourcommunicationwithguestswillbeefficientandmoreeffective.（）

答案:对A（）isaticketorpieceofpaperthatcanbeusedinsteadofmoneytopayforsomething.

答案:voucher---（）?---Aking-sizebedroomwithaseaview,ifpossible.

答案:Whatkindofroomwouldyoulike?Whenaskingfordatesorlengthofstay,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:Forwhichdates,sir/madam?###Whenwouldyoulikeit?###Whenwillyouarrive?Mastercard,Visaca