酒店各部门常用英语单词及情景对话(70P)

第第页酒店各部门常用英语单词及情景对话(70P)酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

酒店英语单词

前厅部

thefrontoffice：前厅部register：登记、注册

RoomReservation:客房预订处Book:预订Confirm:确认Counter:柜台Doubleroom:双人房Singleroom:单人间Twinroom:标准间Delu*esuite:豪华套房Presidentialsuite:总统套房Roomchange:房价Specialrate:特惠价Servicecharge:服务费Discount:折扣Suites:套房Creditcard:信用卡Cash:现金

Nametag:标签，行李牌Luggage/baggage:行李Suitcase:箱子Handbag:手提包Valuable:珍贵物品Breakable:易碎的Fullname:全名Fillin:填写

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

Nationality:国籍Departuredate:离店日期Signature:签名Passport:护照Receipt:收据Fine:罚金Sundryfee:杂费Bill:账单Invoice:发票Mis-check:算账出错Overpay:多付Currency:货币Airmail:航空邮寄Ordinarybill:一般邮寄Registeredmail:挂号信Chargetotheroom:挂账Freeofcharge:免费E*changerate:兑换率Hotelpolicy:酒店的规定E*press:快件Deposit:压金Off-season:淡季Peak-season:旺季Arrivallist:来客单

Telephonedirectory:电话号码本Alongdistance:长途电话Alocalcall:市内电话E*tension:电话分机Elevator:电梯Supermarket:超市

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

餐饮部

一、器皿bowl:碗

chopsticks:筷子spoon:调羹fork:叉子napkin:餐巾cork:软木塞screw:开瓶器二、酒水

cocktail:鸡尾酒liquor:烈酒sake:米酒、清酒bitters:必打士、苦味酒ginfizz:金酒菲士bloodymary:血玛利orangeade:桔子水fruitjuice:果汁pepsi:百事可乐seven-up:七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶

applejuice:苹果汁beer:啤酒champagne:香槟whisky:威士忌drinklist:饮料单

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

winelist:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉redwine:红葡萄酒whitewine:白葡萄酒rosewine:玫瑰葡萄酒drywine:干葡萄酒semi-drywine:半干葡萄酒semi-sweetwine:半甜葡萄酒sweetwine:甜葡萄酒

naturalstillwine:无汽葡萄酒sparklingwine:有汽葡萄酒fortifiedwine:强化葡萄酒aromatizedwine芳香葡萄酒lemon:柠檬三、早餐

1、dimsum：点心2、soybeanmilk：豆浆3、ricegruel：稀饭4、porridge:粥

5、deep-frieddoughsticks：油条6、sesameseedpastry：芝麻饼7、steamedstuffedbun：肉包8、dumpling：水饺9、pickle:泡菜10、

wonton：馄饨

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

11、12、13、14、15、16、17、四、菜肴

dessert:甜点sandwich:三明治noodles:面条

longevitynoodles:长寿面条noodlesoup:汤面friedeggs:煎蛋boiledeggs:水煮蛋

alacarte:点菜tabled’hote:套餐appetizer:开胃品soup:汤salad:色拉entre:主菜fry:煎deep-fry:炸saut:嫩炒braise:炖boil:煮steam:蒸simmer:煨grill:烤bake:烤roast:烤stuff:酿、填smoke:烟熏lukewarm:微温oily:太油rare:生一点medium:中等火候

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

well-done:全熟underdone:不熟light:清淡的heavy:口味重的seasoning:调味品chili:辣椒jam:果酱poultry:家禽shark’sfin鱼翅shrimp:虾pigeon:鸽子crab:螃蟹eggplant:茄子vegetable:蔬菜fungus:蘑菇fillet:里脊rump:腿肉steak:牛排

五、菜名

steamedcarp:清蒸鲤鱼

sweetandsourcroaker:糖醋黄花鱼stewedturtle:清炖甲鱼

stir-friedeelwithbrownsauce:干烧黄鳝sweetandsourporkchops:糖醋排骨friedcrisppork:脆皮锅酥肉plainsautshrimps:清炒滑虾仁

chickencubeswithchilipeppers:辣子鸡丁porkshredswithfishseasoning:鱼香肉丝smokedcrispfish:烟熏酥鱼

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

specialspicychicken:怪味鸡noodlesSichuanstyle:担担面friedriceYangZhoustyle:扬州炒饭friedsoybeanscumroll:炸响铃DongPopork:东坡肉

hangzhouroastchicken:杭州烤鸡coldduckweb:拌鸭掌

three-delicious-ingredientsoup:三鲜汤Sichuanchickencube-lets:宫保鸡丁Roastchicken:烧鸡Chickenchops:白斩鸡Chickenincasserole:沙锅鸡

客房部

switch:开关IDD：国际直拔DDD：国内直拔

Turn-downservice:做晚床Wardrobe:衣柜、衣橱Mattress:床垫

Air-conditioner:空调器

Laundry:洗衣

E*pressservice:快洗Iron:熨烫Mend:修补dry-cleaned干洗indemnity:赔偿shrink缩水fade褪色

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

colorfast:不褪色的laundrybag洗衣袋shirt衬衫coat外套trousers:裤子

toilet,lavatory恭桶

toiletpaper,toiletroll卫生纸toiletpaperholder卫生纸架toiletcover恭桶盖toiletseat恭桶座圈handtowel毛巾

towelrack,towelrail毛巾架washbasin,handbasin面盆faucet,tap水龙头

shaveroutlet,shaverpoint剃须刀插座bathtub,bath浴缸bathtowel浴巾shower淋浴喷头showercurtain浴盆帘soapdish浴皂盒toiletarticles盥洗用品towel毛巾handkerchief手帕shampoo洗发香波hotwater热水soap肥皂detergent洗衣粉

toothpaste牙膏hangers衣架

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

toothbrush牙刷toiletmirror梳妆

shavingbrush剃须刷shavingcream剃须膏comb梳子hairdrier吹风机

nailscissors指甲剪bathroom浴室

showerbath,shower淋浴dresser梳妆台

mirror镜子

toilet,lavatory,washroom卫生间watercloset,W.C.厕所；抽水马桶bathrobe浴衣waste-paperbasket废纸篓carpet地毯slippers拖鞋closet壁橱chairs椅子nightstand床头柜shoe-shiner鞋刷

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

初级英语

1、Goodmorning/afternoon/evening,sir/madam.早上/下午/晚上好，先生/女士。2、Goodnight.晚安。

3、Haveagoodtime!祝您过得开心！

4、Wishyouamostpleasantstayinourhotel.愿您在我们酒店过得开心！5、I’msorry.对不起，很对不起。6、E*cuseme.打搅一下，对不起。

7、Sorrytohavekeptyouwaiting.对不起，让您久等了。8、Justamoment,please.请稍等一下。9、Iapologizeforthis.我为此赔礼。10、11、12、13、14、15、

CanIhelpyou.我能帮您吗？It’sverykindofyou.您真客气。Thankyou.感谢您。Youarewelcome.不用谢。

Iamatyourservice.愿意为您效劳。Turnleft/right.往左/右转。

16、Thisway,please.请这边走。17、It’sonthesecondfloor.在二楼。18、Happybirthday!生日欢乐！

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

HappyNewYear!新年欢乐！MerryChristmas!圣诞欢乐！19、

MayIcomein?我可以进来吗？

20、MayIknowyourroomnumberandname?我能知道您的房间号码和姓名吗？

总台

基本句型一、预订服务

Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？

Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间?

Asingleroomoradoubleroom?要单人间还是双人房间？

Forwhichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？

Whattimewillyoubearriving?您将在何时到达？MayIknowyourname?您能告知我您的名字吗？

Howlongwillyoubestaying?您将要住多久？

I’dliketoconfirmyourreservation.我要确认一下您的预订。

I’llchecktheroomavailability.我查查客房预订状况。

YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。Thereisa10percentdiscount.10%的折扣。

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

二、接待服务

Whatkindofroomwouldyoubeprefer?您要什么样的房间？Haveyougotabooking?您预订了吗？

Asingleroomoradoubleroom?要单人间还是双人房间？

Adoubleroomcosts368Yuanpernight.双人房的房价是每晚368元。Breakfastisalsoincluded.早餐也包括在内。

MayIseeyourpassport?我能看一下您的护照吗？

Couldyoufillinthisform,please?请您填一下这张登记表好吗？

Thisisyourroomcardandroomkey?这是您的房卡和房间钥匙。

Couldyousignyourname,please?请您签一下名，好吗？

Ifyouleaveafter6:00p.m,you’llhavetopaythefullaccount.晚上六点以后退房,按全天收费计算.

You’llhavetoregisterindividually,please.请你们分开登记。

Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？

Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.

特别对不起，这个季节人多，各种房间都订满了。

Doyouknowwhichunitisresponsibleforthereception?

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

您知道您是由哪个单位负责接待的吗？

Couldyoukeepyourroomkeyuntilyoucheckout?请您在住宿期间自己保管钥匙，直到结帐离开。

三、收银服务

Hereisyourbill.It’s2000Yuaninall.这是您的账单。总共2000元。

Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Pleasecheckitandsignhere.请核对一下，在这里签个字。

Iwillwriteoutareceiptforyou.我给您开一张收据。

MayIcheckthedetailsforyou,please?我能为您核对账单上的具体内容吗？

Doyouhaveanychargesforthismorning?您今日是否挂帐用酒店的服务?

We’llhavetochargeyou$10e*tra.我们要向您额外收10美元。

Didyoumakeanyphonecallsfromroom,sir?先生，您从房间打过电话吗？

E*cuseme,sir,butIdon’tthinkthatwillbeenough.先生，对不起，我认为钱数不够。

Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.

对不起，先生，您的帐单算错了。请稍候，我立刻把它改过来。

Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggagehavebeen

broughtdown,please?

先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？

Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsof

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

bank,itmustbecancelled.

对不起,您的信用卡已经止付。依据银行规定要取消。

四、兑换外币

Theratesofe*changeareontheboardthere.今日的兑换牌价在那里的牌子上。Howmuchwouldyouliketochange?您要换多少？

It’s8.10YuanRMBforoneUSdollar?1美元兑换8.10元人民币。

情景对话一、Checkin1.

C:Goodafternoon,sir.Welcometoourhotel.MayIhelpyou?G:Yes.Ibookedaroomoneweekago.C:MayIhaveyournameplease,sir?G:JohnSmith.

C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohave

areservationforyou,Mr.Smith.Acityviewsingleroomwithbath.You’vepaid2000YuanRMBasadeposit.Isthatcorrect?

G:That’sit.

C:Wouldyoupleasefillinthisregistrationcard,sir?

G:Sure.Hereyouare.IthinkI’vefilledineverythingcorrectly.C:Letmesee…Name,address,nationality,forwardingaddress,passport

number,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?Youareleavingon…

G:October24.

C:MayIseeyourpassport,please?Thankyou,sir.Noweverythingis

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

inorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.It’sonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.

G:Yes,I’llkeepitwithcare,thankyou.C:Ihopeyouenjoyyoursstaywithus.

2.C:Goodafternoon,madam.CanIhelpyou?

G:Goodafternoon,Iwantasingleroom,please.C:Haveyoumadeareservation?G:No,Ihaven’t.

C:Howlongdoyouwanttostay?G:Threedays.

C:I’llseewhatwehave,madam.Oh,yes.Icanofferyouaroomonthe

eightfloor.G:Fine.

C:MayIseeyourpassport?G:Ofcourse.Hereyouare.

C:Thankyou.Madam.Couldyoufillinthisform,please?G:Yes.Hereitis.

C:Thankyou,Hereisyourkey.It’sRoom808ontheeightfloor.G:Thankyouverymuch.Goodnight.

二、Checkout

1.C:Goodmorning.CanIhelpyou?

G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?C:Certainly,sir,MayIknowyournameandyourroomnumber,please?G:Dennisblack,Room1108.

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.G:Thefigureseemsright.

C:Howwouldyouliketopay,Mr.Black,incashorbycreditcard?G:Incash.Hereisthemoney.

C:Thankyou,Mr.Black.Justamoment,please,I’llwriteoutareceipt

foryou.

2．C:Goodmorning.CanIhelpyou?G:Yes,I’dliketocheckoutnow.

C:CanIhaveyournameandroomnumber,please?G:Johnsmith,room1208.

C:MayIhaveyourroomkey,please?G:Sure.Hereyouare.

C:Justamoment,please…..Mr.Smith.Hereisyourbill.Wouldyoulike

tocheckit?

G:I’msorry.What’sthe20Yuanfor?

C:That’sforthedrinksyouorderedfromyourroom.G:Isee.

C:Howwouldyouliketomakepayment,Mr.Smith?G:I’dliketopayincash.C:That’llbe2180Yuan.G:Hereyouare.

C:Here’syourchangeandreceipt,Mr.Smith,I’llsendabellmanup

togetyourluggage.

G:Thankyou.

C:Youarewelcome,Good-bye.三、Reservation

1.C:Goodmorning.Thisisroomreservation.MayIhelpyou?

G:Yes,I’dliketobookaroom,please.C:Fine,Forwhichdate?G:ForOct.1st.

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

C:Forhowmanynights?G:Twonights.

C:Asingleroomoradoubleroom?G:Adoubleroom.

C:Couldyougivemeyourname,please?G:Mr.JohnCook.

C:MayIhaveyourtelephonenumber,please?G/p>

C:Whattimedoyoue*pecttoarrive,sir?G:Atabout6.p.m.

C:Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.G:Thatisright.Good-bye.

C:Good-byeandwearelookingforwardtoseeingyou.

2.C:Goodmorning.Roomreservation.CanIhelpyou?

G:I’dliketomakeareservation.C:Whenfor?G:ForSept.9th.C:Forhowlong?G:Aboutaweek.

C:Couldyouholdtheline,please?I’llcheck….

Thankyouforwaiting,sir.I’mafraidourhotelisfullybookedonthosedays.G:That’sallright.

C:We’reverysorry,sir.Wehopeyouunderstand.

礼宾部

基本句型

MayItakeyourluggageforyou?我来帮您拿行李，好吗？

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

Justamoment,please.I’llbringaluggagecart.请稍等一下，我去推一辆行李车来。

Don’tworry,sir.Yourluggagewillbesentupatonce.先生，别担忧，您的行李很快就会送上去的。

Whenyoucheckout,pleasecallnumber32andwe’llhelpyouwithyourluggageimmediately.

假如您要离店，请打电话32，我们会立刻帮您运输行李的。Howmanypiecesofluggagedoyouhave?请问您有几件行李？

Twosuitcasesandonebag.Isthatright?两只箱子和一个包，对吗？

I’llshowyoutotheFrontDesk..Thiswayplease.让我带您去总台，请走这边。

Isthereanythingvaluableorbreakableinyourbag?您包里有珍贵或易碎物品吗？

MayIhaveyourroomkey,please.请把您房间的钥匙给我好吗？

Mostta*idriversdonotspeakEnglish.Itishelpfulifyouhaveyourdestination

writteninChinese.

大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少援助。Whenyoureturntothehotel,pleaseshowthishotelcardtotheta*idriver.当您要返回酒店时，请向出租车司机出示一下酒店名片。

Accordingtoregulation,wedon’tacceptfood,combustible,valuableandbreakable

objects.

依据规定，食品、易燃品、珍贵物品和易碎品都不予以保管。Isthisthecorrectnumberofbags?您的行李数目对吗？

情景对话

1、Bellman’sservice

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

B:Goodafternoon,sir.Welcometoourhotel.G:Thankyou.

B:Howmanypiecesofluggagedoyouhave?G:Justthesethree.

B:Twosuitcasesandonebag.Isthatright?G:Yes,that’sall.

B:I’llshowyoutothefrontdesk.Thiswayplease,Iwillputyourbagsbythepostoverthere.G:Isee,thanks.

B:Anotherbellmanwillshowyoutoyourroomwhenyouhavefinishedcheckingin.G:Ok,fine.

B:Pleaseenjoyyourstay.

2、Introducinghotelsservices

Bm:Goodafternoon,sirandmadam.I’mthebellman.Mr.bellowMrsbellow:Goodafternoon.

Bm:Verygladtohaveyouhere.Letmecarryyourbaggage.Thisway,please.

(Theyaregoingtotheelevatorentrance)

B:Couldyoutellussomethingaboutyourhotelsservices?

Bm:Certainly,sir.Oursisafirst-ratehotelandchosenasthefavoriteplace

tostaybyVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover173roomsofinternationalstandard,allspaciousandairy.ThereareoneChineserestaurants,adelu*eWesternstylerestaurant,largeandsmallbanquethalls.

M:Howaboutotherservices?

Bm:Alsoavailableareabeautysalon,aswimmingpoolandtennis…..(Nowtheyareattheelevatorentrance)

Hereweare.Pleasetakethiselevatortothe9floor.Thefloorattendantwillmeetyouthereandshowyoutoroom908.I’lltakethebaggageelevatorandgetyourbaggageuptoyourroom.

th

酒店前台、客房、餐饮、娱乐...各个部门常用的英语,特别有用,吐血推出。

B:Thankyou.Seeyouthen.

3、Onthewaytotheroom

B:Goodevening,sir.I’llshowyoutoyourroom.youhavetwosuitcasesandonebag.Isthatcorrect?G:Yes,that’sright.

B:Isthereanythingvaluableorbreakableinyourbag?G:Yes,thereisabottleofwhiskey.

B:Couldyoucarrythisbag,sir?I’mafraidthecontentsmightbreak.G:Sure,noproblem.

B:Thankyou,sir.MayIhaveyourroomkey,please?G:Yes,hereyouare.

B:Thankyou,sir.Yourroomisonthe12thfloor,pleasefollowme,yourelevator

isthisway.G:Isee.

B:IsthisyourfirsttimetoHangZhou?G:Yes,itis.

B:Ihopeyou’llhavetimetoseeHangZhou.Thereisalottosee.G:I’msurethereis.

B:Thisisthe12thfloor.Yourroomistothe