教育训练NewComer课件

教育训练NewComer2024/4/18教育训练NewComerWhatis8D:

8D(EightDisciplines):D1.TeamMembersD2.DescribetheProblemD3.ContainmentPlanD4.DefinetheRootCauseD5.DefinetheCorrectiveActionsD6.VerificationofActionD7.PreventRecurrenceD8.Congratulation2教育训练NewComer解決問題的步驟-8DTHEME:

IFYOUCANNOTPROVEITYOUCANNOTSAYIT(若是你無法證明,則請勿亂下定論)當一個工程師之基本要求（Engineeringsense)3教育训练NewComerD1TeamMembersSelectteammembers(Internal/KeyPerson)Selectteamchampion-Managementmemberwhowill(can)removeroadblocksfortheteamSelectteamleader–Amemberwhocantaketheresponsibilityfortheteam4教育训练NewComer開會技巧會前

1.準備AGENDA,議題,發通知預告時間地點2.蒐集所有資料3.設定會議目標4.會前再提醒會中1.掌握主題,時間,進度,氣氛2.尊重每個參與人,鼓勵發言3.誘導腦力激盪4.禁止少數人發言佔用時間及離題.

5.定出個別actions之follow-upaction負責人,及完成時間(by5W1H)

會後1.很快發出會議記錄2.追蹤Follow-upactions,then檢討得失.5教育训练NewComerD2ProblemDescription(definition)

釐清–

把問題說清楚,是成功(解決)的一半眾說紛紜霧煞煞,從何下手費思量老“獅”心中有定見,新秀跳下結論套一見鍾情不可靠,天縱英明難得找膽大心細看問題,3W時地物,1H有多少分析手法花樣多,圖表統計效力高搞錯對象會白忙,且莫任意把捷徑抄6教育训练NewComer

D2ProblemDescription(definition)

釐清–

把問題說清楚,是成功(解決)的一半要多清楚才算清楚?1.打破砂鍋問到底DevelopOperationDefinition2.四維具體化與量化

什麼東西?What?(Identifysymptom)那裡發生?Where?(Space,processflow)何時發生?When?(Time,D/C)影響多大?HowBig?(Q’ty,$,Defect%)7教育训练NewComer

D2.DescribeproblemUsetermsunderstoodbythecustomerDescribetheproblemasdetailedaspossible(3W/1H)ExpresstheconditioninquantifiabletermsWhatWhereWhenHowBig8教育训练NewComerD3ContainmentActions

圍堵–亡羊補牢要有效客戶老闆聲聲催,圍堵對策趕快上.亡羊補牢要有效,挖東補西找麻煩.障眼對策擋一時,當心愈補愈大坑9教育训练NewComerD3.ContainmentPlan

DescribeWho,What,When,andHowyouwillcapture/containthedefectsnow.Mustpreventdefectsfromgettingtothecustomerimmediately.Considertheeffectofthecontainmentplanon–Cost,Delivery,Inducementofothertypesofdefects.10教育训练NewComerD4RootCause(s)

尋根–事出必有因,追根究底找真因事出有因連根挖,確認真因把它當開關Turnoff因果循環拿來用,解釋真象全靠它分析技巧派上場,直指真因三兩下11教育训练NewComerD4.

DefinetheRootCauseDescribewhythechangeinconditionoccurred,oridentifythe“HOLE”inthesystemwhichallowedthepre-existingconditiontogoundetected.Categorizetherootcauses,eg.:Manpower/Machine/Material/Method+Environment,PDCA,DOE,FMEA,Benchmark,QC7Tools…etc.12教育训练NewComerD5CorrectiveActions步署–一針見血,藥到病除散彈打鳥效果差,唬爛遲早被抓包,客戶抓狂找別家人盡其才顯神通,藥到病除一身輕,客戶參與創雙贏13教育训练NewComerD5CorrectiveActionsDescribeWHO,WHAT,WHENandHOWyouwillimplementchangesinMaterial,Manpower,Methods,etc,tototallyeliminatetherootcauseoftheproblem.14教育训练NewComerD6VerificationofActionsDescribeverificationresultsinQUANTIFIABLEterms.(eg,AchievedCpk,DecreasedDefectRate…etc.)ContinuecontainmentactivitiesuntilpermanentC/Aactionsareverifiedasbeingeffective.15教育训练NewComerD7Action(s)toPreventrecurrence

防弊–避免歷史重演歷史重演我會怕,不知面子那裡掛.必要資訊省不下,文書作業標準化,推廣成果利益大.16教育训练NewComerD7Action(s)toPreventrecurrenceDescribetheinternaland/orexternalcultureorsystemicchangesthatmustbemadetopreventtheproblemfromrecurring.Theteamchampionisresponsiblefortakingtheserecommendationsbacktomanagementanddrivingimplementation.17教育训练NewComerD8CongratulateyourTeam大功告成留鴻爪,展現成果得鼓勵堅持過程最可佩團隊合作最難忘,解散歸建下次再會18教育训练NewComer8D慶功重點-享受成果-適當鼓勵,認同Review成功的原因19教育训练NewComerCaseStudy