《酒店英语培训》课件

服务英语（一）BestWesternHotelHumanResourseServiceEnglish于同一波段思维用同一语言交流在同一平台做事1培训ppt服务英语（一）BestWesternHotelSeNACY2培训pptNACY2培训pptITEMSGreeting问候Thanks致谢Apologies致歉Directions指路Festivals节日Department各部门名称Facility设施CourtesyEnglish礼貌英语3培训pptITEMSGreeting问候3培训pptEnglishTraining

communicationEnglishservice沟通服务4培训pptEnglishTrainingcommunGreeting问候（FirstMeeting第一次见面时打招呼）问：Howdoyoudo?答：Howdoyoudo?Nicetomeetyou/GladtomeetyouNicetomeetyoutoo.很高兴见到你5培训pptGreeting问候（FirstMeeting第一次见Greeting问候Howareyou?你好吗Fine,thankyou,andyou?我很好，谢谢你，你呢？Howareyoudoing?你好吗？Well,thankyou很好，谢谢6培训pptGreeting问候Howareyou?你好吗6培训pGreeting问候祝您过得愉快！Haveagoodtime!你看起来气色不错。

Youlookfinetoday我很高兴你这么认为Iamgladyouthinkso.7培训pptGreeting问候祝您过得愉快！7培训pptGreeting问候Howiseverythinggoingwithyou你最近好吗？Notbusy/Soso.

还行，不忙/一般。Howaboutyourfamily?您的家人最近好吗8培训pptGreeting问候HowiseverythinggThanks致谢Thanks谢谢Thankyou谢谢你！Thanksalot多谢！Thankyouforyourhelp谢谢你的帮助！9培训pptThanks致谢Thanks谢谢9Youarewelcome您太客气了

It’smypleasure

这是我的荣幸That’sallright不用谢！Notatall没什么

Don’tmentionit何足挂齿10培训pptYouarewelcome10培训ppt

Apologies致歉Excuseme请原谅/打扰一下Iamsorry.对不起Iamawfullysorry.我真的很抱歉It’smyfault.这是我的错Iapologizeforthis.我为此感到很抱歉11培训pptApologies致歉Excuseme请原谅/Directions指路Goupstairs/downstairs.上楼It’sonthe2ndfloor.在二楼Thisway,please.Turnleft/right这边请，向左/右转Thiswaytotheelevator.这条路通往电梯Followme,please.请跟我来12培训pptDirections指路Goupstairs/dowFestivals节日NewYear新年

NewYear’sDay元旦

SpringFestival春节

SaintValentine’sDay情人节HappyBirthday生日快乐MerryChristmas圣诞节

13培训pptFestivals节日NewYear各部门名称

1.ExecutiveOffice(EO)总办2.FrontOffice(FO)前厅部3.FoodandBeverage(FB)餐饮部4.Housekeeping(HK)房务部5.HumanResource(HR)人力资源部6.SalesandMarketing(SM)市场营销部7.FinancialDepartment(FIN)财务部8.EngineeringDepartment(ENG)工程部9.SecurityDepartment(SEC)安保部10.PurchasingDepartment(pur)采购部14培训ppt各部门名称14培训pptWestern中餐厅Chinese西餐厅Coffee咖啡厅Bar15培训pptWestern中餐厅Chinese西餐厅Coffee咖CarPark停车场PBusinessCenterVISACreditCardConferenceRoom会议室商务中心16培训pptCarParkPBusinessVISACreditLuggageService行李服务BellService17培训pptLuggageService行李服务BellServicSafetyDepositBox贵重物品寄存18培训pptSafetyDepositBox贵重物品寄存18培训ppmorning/wakeupcall叫醒服务19培训pptmorning/wakeupcall叫醒服务19培训ppRoomService送餐服务20培训pptRoomService送餐服务20培训pptCurrencyExchangeIDDShoppingArcade长途InternationalDirectDail21培训pptCurrencyExchangeIDDShopping长NightClubtenniscourtsswimmingpoolSaunna桑拿浴22培训pptNightClubtenniscourtsswimminL&F失物招领FlowerOrdering鲜花预订LostandFound23培训pptL&F失物招领FlowerOrdering鲜花预订LoShoeShineService擦鞋服务24培训pptShoeShineService擦鞋服务24培训ppt洗衣服务laundryService25培训ppt洗衣服务laundryService25培训pptCourtesyEnglish礼貌英语1、旅游愉快吗？Didyouhavetonicetrip？2、我是接待员（行李员、电梯员、话务员、收帐员、电工、清洁工、洗衣工、厨师、餐厅服务员、调酒员、美容师）。Iamthereceptionist.（porter/liftoperator/operator/cashier/electrician/cleaningpersonLaundryworker/cook/waiter,waitress/bartender/beautician）.3、需要我帮忙吗？WhatcanIdoforyou?4、还需要些什么？WhatelseIcandoforyou?5、请稍等一会儿。Justamoment，please.26培训pptCourtesyEnglish礼貌英语1、旅游愉快吗？26、请稍等一会儿。Justamoment，please.7、很高兴为您服务。Iamalwaysatyourservice.8、希望您在这里住得愉快。Ihopeyouwillenjoyyourstaywithushere.9、对不起，给您添麻烦了。Iamawfullysorrytohavecausedyousomuchinconvenience.10、如果您需要什么帮助，请及时告诉我。JustletmeknowifthereisanythingIcandoforyou.11、这边请。Thisway,please.12、请走这边。Wouldyoucaretostepthisway,please?27培训ppt6、请稍等一会儿。27培训ppt13、您先请。Afteryou.14、对不起，我马上就过来。Excuseme,I’llbewithyouinaminute.15、能告诉我您的姓名吗？MayIhaveyouname?16、对不起，让您久等了。Sorrytohaveyoukeptwaiting.17、您能填一下这张表吗？Wouldyoupleasefillinthisform?18、您如何付帐，是现金还是信用卡？Howareyougoingtopay,incashorbycreditcard?19、对不起，我能进来吗？Excuseme,mayIcomein?28培训ppt13、您先请。28培训ppt20、您可以坐这部电梯到客房。Youmaygotoyourroombythiselevator.21、我马上为您查一下。Letmehaveacheckforyou.22、祝您生意兴隆。Iwishyouagoodbusiness.23、Whatkindofroomwouldyoulike,sir?

先生，您要什么样的房间？24、MayIknowyournameandyourroomnumber,please?

我可以知道您的名字和房间号码吗？25、Here’syourroomkey.

这是您的房间钥匙。

26、I’msorrytokeepyouwaiting,sir.WhatcanIdoforyou?

先生，对不起，让您久等了。我能为您做点什么吗？

27、MayIknownyourname,please?

请问尊姓大名？（不认识客人时用）

29培训ppt20、您可以坐这部电梯到客房。29培训ppt28、I’msorry,sir.Ourhotelroomsareallbookedatthismoment.Wehavenovacancy.

对不起，先生。我们已经客满，没有空房间。29、Hereisyourbill,sir.

先生，这是您的帐单。

30、Pleasesignher