高三英语一轮复习应用文投诉信写作课件

【应用文】投诉信写作信件写作Part1投诉信语言框架·第一段📕投诉信写作投诉信

开头段落1.我对你们的产品/服务感到失望，写信告诉你们我的不愉快经历。Feelingdisappointedatyourproduct/service,Iamwritingtotellyouaboutmyunpleasantservice.2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对于你们服务的不满。IamLiHua,whospentanightatyourhotelonMay13th.Iamwritingtoexpressmydissatisfactionwithyourservice.Part2投诉信语言框架·第二段📕投诉信写作投诉信

第二段Inthefirstplace,_________（投诉点1）Inaddition,_________（投诉点2）Underthesecircumstance,itismysincerehopethatyoucould___________（提出建议和要求）📕投诉信写作投诉信

第二段-投诉点句式一

WhenI.../wasaboutto...,Ifound/noticedthat...I.../wasaboutto...,onlytofindthat...例1.当我正要上厕所时，我注意到它脏的无法令人忍受。——————————————————————————————————————————————————————————————————WhenIwasabouttousethetoilet,Inoticedthatitwasunbearlydirty.📕投诉信写作投诉信

第二段-投诉点句式二Thelaststrawcame/Mydiscontentincreasedwhen...当...，最终我奔溃了，我不满的情绪增加了。例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。————————————————————————————————————————————————————————————————例2.当手机没能像你承诺的那样工作时，我的不满情绪加剧了。————————————————————————————————ThelaststrawcamewhenIevenfailedtomakeorreceivecallswithit.Mydiscontentincreasedwhenthephonefailedtofunctionasyoupromised.📕投诉信写作投诉信

第二段-投诉点句式三TheXXwasso...thatIcouldbarely...,whichfueledmyanger/discontent.So...didtheXX...thatIcouldbarely,whichreallybotheredme.XX是如此......以至于我几乎不能......，这激起了我的愤怒/不满让我很困扰例1.晚上，外面的噪音太烦人了，我几乎无法入睡，这加剧了我的愤怒。—————————————————————————————————————————————————————————————————Atnight,thenoiseoutsidewassoannoyingthatIcouldbarelyfallasleep,whichfueledmyanger.📕投诉信写作投诉信

第二段-投诉点句式四IurgedXXto...,onlytoberejectedcoldly.我敦促XX...，结果却被冷冷地拒绝SeveraltimesthoughI....,nosatisfactorysolutionwasoffered.好几次虽然我....，但依然没有得到令人满意的解决方案。例1.更糟糕的是，我催促一位酒店服务员给我换房间，结果却被冷冷地拒绝了。—————————————————————————————————————————————————————————————————Evenworse,Iurgedahotelattendanttoswitchroomsforme,onlytoberejectedcoldly.📕投诉信写作投诉信

第二段-投诉点句式四IurgedXXto...,onlytoberejectedcoldly.我敦促XX...，结果却被冷冷地拒绝SeveraltimesthoughI....,nosatisfactorysolutionwasoffered.好几次虽然我....，但依然没有得到令人满意的解决方案。例1.更糟糕的是，虽然我给售后服务中心打了好几次电话，但都没有提供满意的解决方案。—————————————————————————————————————————————————————————————————Worsestill,severaltimesthoughIcalledtheafter-saleservicecenter,nosatisfactorysolutionwasoffered.📕投诉信写作投诉信

第二段-投诉点句式五YoucanhardlyimaginehowangryIwasatthatmoment.HardlycanyouimaginehowangryIwasatthatmoment.你无法想象，我当时有多么生气。📕投诉信写作投诉信

建议诉求句式Underthesecircumstances,itismysincerehopethat......在这种情况下，我真诚地希望。Iamdemangdingarefundinfulloranewreplacementrightnow.我现在要求全额退款或者换一个新的例1.在这种情况下，我真诚地希望你们能给我换一套新的。————————————————————————————————————————————————————————————————————————Underthesecircumstances,Itismysincerehopethatyoucouldreplaceitwithanewset.Part3投诉信语言框架·第三段📕投诉信写作投诉信

第三段-重申主题例1.我相信你会认真考虑此事，并尽快给出满意的答复。Ibelieveyouwilltakethismatterintoseriousconsiderationandgiveasatisfactoryreplyassoonaspossible.例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。Idohopethatyoucantakemyfeedbackseriouslyandtakemeasurestobetteryourservice..投诉信·篇章练习📕投诉信写作Towhomitmayconcern,IamLiHua,whospentanightatyourhotelonMay13th.Feelingdisappointedatyourservice.Iamwritingtotellyouaboutmyunpleasantexperience.MydispleasurestartedwhenIfoundthattheair-conditionerwouldn’tstart.Then,whenIwasabouttousethetoilet,Inoticedthatitwasunbearablydirty.Atnight,thenoiseoutsidewassoannoyingthatIcouldbearlyfallasleep,whichfueledmyanger.Desperate,Iurgedahotelattendanttoswitchroomsforme,onlyt