客房英语培训1

客房英语培训2024/3/12客房英语培训[1]Chapter1. CourtesyEnglish第一部分礼貌英语

客房英语培训[1]“GoodMorning,Sir/Madam.”“GoodAfternoon,Sir/Madam.”“GoodEvening,Sir/Madam.”“MayIhelpyou,Sir/Madam?”1、见面打招呼客房英语培训[1]“Please”“ThankYou”“ExcuseMe”“PardonMe”2、能讨人喜欢的谈吐客房英语培训[1]“Mr.

”“Mrs.

”“Mr.&Mrs.

”“Master”3、客人喜欢听你称呼他的姓氏客房英语培训[1]“Sir”“Madam”“Miss”“Sir&Madam”4、普通个人的称呼客房英语培训[1]“Gentlemen”“Ladies&Gentlemen”“Ladies”“Lady&Cattlemen”5、团体客人的称呼客房英语培训[1]“Howareyoutoday,Mr.

?”“Verywell,Thankyou.Andyourself.Sir?”6、见面时的寒喧客房英语培训[1]“Yes,Sir/Madam.”“MayIhelpyou?”“I’llbewithyouinamoment,Sir/Madam.”“Sorrytohavekeptyouwaiting,Sir/Madam.”7、应答客人呼唤的词句客房英语培训[1]“Certainly,Sir/Madam.”“I’llgoandgetitrightaway,Sir/Madam.”“Yes,Sir/Madam.”“Immediately,Sir/Madam.”8、可以供应客人之要求时,应答客房英语培训[1]“Sorry,wehaveRunoutof

.”“I’mterriblySorry.Wedon’thave

.”“Awfullysorry.Sir/Madam.Wehavesoldout

.”“I’mAfraidWedonothave

.”9、不能供应客人之要求时,应答客房英语培训[1]“Ifyouwaitaminute,Sir/Madam.I’lltrytofindout.”“Yes,Certainly.Allowme.”10、一时未能肯定是否能供应客人之要求时,应答客房英语培训[1]“MyNameIs

.Callmeanytime.I’mverygladtobeofservice.”11、自我介绍客房英语培训[1]“Mypleasure”“You’remostwelcome”“Gladtobeofservice”12、当客人向你道谢时客房英语培训[1]“That’squiteallright.”“Itdoesn’tmatter.”“It’sNothing.”13、当客人向你道歉时客房英语培训[1]“I’msorry.”14、让路给客人客房英语培训[1]“Certainly,Sir/Madam.Letmehelpyou.”“Goaheadplease.You’rewelcome.’“Yes,ofcourse.AllowMe.”15、客人微询你的同意可否拿走某物件时客房英语培训[1]“Sosorrywecan’tdothat.It’sagainstourrules.”“I’mterriblysorry,wearenotpermittedtodothis.”“I’mafraidit’sagainstcompanypolicy.I’msosorry.”16、当不能答允客人的要求时客房英语培训[1]“No,thankyou.You’reverykind.”“It’sawfullykindofyou.Butno,thankyou.”17、当客人由於客气而给你赏物时客房英语培训[1]“No.I’msorry.”“I’mafraidthat’snotso.”“I’mafraidnot.Unfortunately.”“Notreally.”“No,Sir/Madam.Itisnot.”18、婉拒客人的要求时客房英语培训[1]“I’msorry.Sir.I’mbeingcalledaway.Haveapleasantday.Sir/Madam.”“Goodday,Sir/Madam.”19、中断与客人谈话时客房英语培训[1]“Youtoo,Sir/Madam.”“Andyou,Sir/Madam.”“TheSametoyou,Sir/Madam.”20、若客人客气地先和你说“有个愉快的周未”的时候客房英语培训[1]“Pleasetakeyourtime,Sir/Madam.There’snohurry.”21、客人因他的缓慢,拙劣而面露尴尬时客房英语培训[1]“Excusemeforinterrupting.”“MayItakeupafewmomentsofyourtime?”“MayISpeaktoyouforamoment,Sir/Madam?”22、要打断客人的谈话时,应说客房英语培训[1]“Sorrytohavekeptyouwaiting.I’llseetoitrightaway.”23、当客人催促你时客房英语培训[1]“Hereisyour

.Sir/Madam.”24、向客人展示单据等物时客房英语培训[1]“Goodmorning/Afternoon/evening.Thisis

.Mynameis

.MayIhelpyou?”25、接听电话时客房英语培训[1]“Thankyoufortellingus,Sir/Madam.Iassureyouitwon’thappenagain.I’llspeaktoourmanageraboutit.Pleaseacceptourapology.”26、接受投诉或批评时客房英语培训[1]“I’mterriblysorry.Therecouldhavebeensomemistake.Idoapologise.”“I’msorry,Sir/Madam.I’lllookintothematteratonce.”27、处理错误或达失时客房英语培训[1]“I’msorry.Idon’tunderstand.I’llgetyouthemanager.”“I’msorry,Idon’tunderstand.Canyoupleaseshowme?”28、当你听不懂时客房英语培训[1]“Gostraightahead.”“Turnleft/rightatthefirstcorner.”“Gouptheescalator.”“Godowntothelobby.”“Sorry,I’mnotsure.Ifyou’llwaitaminute.I’llbegladtofindoutforyou.”29、为客人指示方向客房英语培训[1]“Couldyou(Signhere),please?”“MayIaskyouto(returnin5minutes)Sir/Madam?”“CouldIHave(yourname)Sir/Madam?”“Please(comethisway)”30、请客人作某种事情时客房英语培训[1]Chapter2. GeneralEnglishConversation

第二部分基本会话

客房英语培训[1]VOCABULARYWelcome欢迎friend朋友farewell告别Identify识别definitely肯定safe安全的Enjoy喜欢pleased高兴sure当然trip 旅游weekend周末again再lookforwardto 盼望satisfaction 满意UNIT1:GREETINGS&FAREWELLS客房英语培训[1]Goodmorning. GoodAfternoon.早上好。 下午好。 Goodevening.Welcomeback.晚上好。欢迎回来。Hello. Howdoyoudo?你好 你好吗？Howareyou? Fine,thankyou,andyou? 你好吗？ 很好，谢谢，你呢？Good-bye. Goodnight. 再见。晚安。

PHRASESONTHEJOB客房英语培训[1]Itwasnicetoseeyouagain.很高兴又见到你。HaveaHaveagoodevening. Seeyoulater. 晚上愉快。回头见dweekend. Haveasafetrip.周末愉快。 一路平安。Haveagoodday.Hopetoseeyouagain.祝您愉快。 希望再见到您。Thankyouforcoming.(Thanksforcoming)感谢光临。Lookforwardtoseeingyouagain.盼望再见到您。客房英语培训[1]Staff:Goodmorning.Mr.Smith.Howareyoutoday?Guest:Goodmorning,Jane.I’mfine,thanks,andyou?Staff:I’mfine,too.Areyouchecking-outtoday?Guest:Yes,Ithinkso.Staff:Didyouenjoyyourstayhere?Guest:Yes,Idid.TALKINGTOTHEGUEST客房英语培训[1]Staff:Ihopeourserviceistoyoursatisfaction.Guest:Sure.I’mverypleasedwitheverythinghere.Staff:Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.Guest:Thankyou.I’lldefinitelycometotheRenaissancenexttimeI’minTianjin.客房英语培训[1]VOCABULARYIntroduction介绍happy高兴spellout 拼写出来meet 会见 glad 高兴firstname 名pleased 高兴 nice 很好lastname 姓Certainly当然了pleasure高兴enjoy喜欢UNIT2:INTRODUCTIONS客房英语培训[1]MynameisJohnSmith. 我叫约翰.史密斯It’snicetomeetyou.很高兴见到您。I’mgladtomeetyou.很高兴见到您。I’mMaryCopper.我叫玛丽.库伯。 I’mpleasedtomeetyou.很高兴见到您。

PHRASESONTHEJOB客房英语培训[1]LetmeintroduceyoutoJohnSmith.我把你介绍给约翰.史密斯。I'dliketointroduceyoutoMarySilver.我想把你介绍个玛丽。I’dlikeyoutomeetMr.Thomson. 希望你认一下托玛斯先生。Idon'tthinkwe'vemetbefore.我想我们以前没见过。Havewemetbefore?我们以前见过面吗？ You’renewhere,aren'tyou?你是新来的，对吗？客房英语培训[1]Staff:Goodmorning.MayIknowyourname?Guest:Certainly.MynameisJohnParkinson.Staff:Wouldyoupleasespellyourlastname?Guest:Sure.P-a-r-k-i-n-s-o-n.Staff:HowdoyoudoMr.Parkinson?Welcometoourhotel.Guest:Howdoyoudo?Verynicetomeetyou.Staff:Hopeyou’llenjoyyourstayhere.Guest:IthinkIwill.Staff:Seeyoulater.Guest:Seeyou.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYexcuse 原谅 apologize 请求原凉mistake 错误forgive 原谅mind介意assure保证sorry 对不起 rightaway 马上happen 发生bill 帐单 Check 检查，帐单UNIT3:APOLOGIES客房英语培训[1]Excuseme. I’msorry.Pleaseforgiveme.That’sOK.打扰一下。 对不起。 请原谅。 没什么。Idoapologize. That'sallright. Pleaseacceptourapology.我很抱歉。 没关系。 请接受我们的歉意。Wouldyoupleasewaitamoment?请稍等好吗？Wouldyoumindwaitingasecond?请稍等好吗？Ididn’tmeanforthattohappen.我是不想出这种事的。Iassureyouitwon'thappenagain.我向您保证以后不再发生这种事。PHRASESONTHEJOB客房英语培训[1]Guest:Excuseme.Ithinkthereisamistakeinmybill.Staff:I’msorrytohearthat.I’llcheckforyourightaway.Wouldyoupleasewaitamoment?Guest:OK.(amomentlater)Staff:Idoapologize,Mr.Smith.Thereisamistakeinyourbill.Iassureyouitwon’thappenagain.Guest:Well,that’sallright.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYappreciate 喜欢grateful感谢 offer提供assist 帮助 favor 喜欢 desire希望request 要求 hesitate犹豫mind介意trouble 麻烦 welcome欢迎followme跟corridor 走廊 show展示serve服务end 尽头UNIT4:OFFERINGHELP客房英语培训[1]AnythingIcandoforyou? 我能为您做些什么？Ifthere’sanythingIcandotohelp,pleaseletmeknow.如果有我能帮忙的话，请告诉我。CanIhelpyou? 我能帮忙吗？ IfIcanbeofassistance,pleasedonothesitatetoask.如果要我帮忙，别犹豫，尽管讲。Doyouneedanyhelp? 要帮忙吗？ I'dbeverygladtohelpyou.很高兴认识您。

PHRASESONTHEJOB客房英语培训[1]CanIgiveyouahand? Ifyouwouldn’tmind.要帮忙吗？ 如果你不介意。Ifyoudon'tmind. Ifit’snotrouble.如果你不介意。 如果不麻烦的话。There’snohurry. Pleasetakeyoutime.不着急。 不着急。Goingup? Goingdown.上楼吗？ 下楼。客房英语培训[1]Staff:Excuseme.MayIhelpyou?Guest:Yes,I’mlookingformyroom.Staff:MayIknowyourroomnumber,please?Guest:Yes,Myroomnumberis358.Staff:That’sattheotherendofthecorridor.Followme,please.I’llshowyoutoyourroom.Guest:Thankyou.It’sverykindofyou.Staff:It’smypleasuresoserveyou.Pleaseenjoyyourstay.Guest:Yes.Iwill.

TALKINGTOTHEGUEST客房英语培训[1]Staff:Goingup,sir?Guest:Yes.Staff:Watchyoursteps,please.Theflooriswet.Guest:OK.Thankyou.Staff:Bytheway,mayIhelpyouwithyourluggage?Guest:Sure.That’sverykindofyou.Staff:You’remostwelcome.客房英语培训[1]VOCABULARYrepair修理kitchen厨房wire电线light 灯 noisy吵 indeed 的确bytheway 顺便说一下 electrician 电器师Colleague同事assoonaspossible尽可能早helpsb.withsth帮某人做某事UNIT5:THANKSANDREPLIES客房英语培训[1]Thanks. Thankyouverymuch. Thankyoueversomuch.谢谢。 非常感谢。 太感谢了。Iappreciatethat/it. That’sverykindofyou. Youaresosweet.我很感激。 你太好了。 你真甜。Thankyoujustthesame.You’remostwelcome. 同样得谢谢您 不客气It’smypleasuretoserveyou.That’squiteallright.很荣幸为您服务一点儿关系都没有I’mpleasedtobeofservicetoyou. 愿意为您效劳Iknownexttonothing.我几乎一窍不通。PHRASESONTHEJOB客房英语培训[1]Staff:Goodafternoon.MissThomson.I’mheretorepairyourlight.Guest:That’sverynice.It’sthisoneinthekitchen.Itdoesn’twork.Staff:Letmehavealook.Oh,awireisloose.Now,it’sallright.Guest:Yes,itis.Thankyouverymuchindeed.Staff:It’smypleasure.Guest:Bytheway,mytelephoneistoonoisy.Couldyoupleasehelpmewiththis?TALKINGTOTHEGUEST客房英语培训[1]Staff:Sorry.I’manelectrician.Iknownexttonothingabouttelephone.ButI’llcallmycolleaguetocomeassoonaspossible.Guest:OK.Thankyoujustthesame.Staff:Notatall.Good-bye,Mrs.Thomson.Guest:Good-bye.客房英语培训[1]VOCABULARYFavor喜欢overthere在那边dosb.afavor为某人帮忙nextto 紧挨着 lookfor寻找request 要求easy 容易 reply 回答trouble 麻烦Problem问题 UNIT6:REQUESTSANDREPLIES客房英语培训[1]Wouldyoupleasedomeafavor? 能帮我个忙吗？Couldyoudomeafavor?帮我个忙好吗？CouldIaskyouafavor? 帮我个忙好吗？ Couldyoudoafavorforme?帮我个忙好吗？Couldyoupossiblydoafavorforme? 帮我个忙好吗？PHRASESONTHEJOB客房英语培训[1]Ofcourse.当然。 Noproblem.没问题。Notroubleatall.不麻烦。 I’dbegladto.我会很高兴的。客房英语培训[1]Guest:Excuseme.Staff:Yes?Guest:Couldyoupleasedomeafavor?Staff:Certainly.WhatcanIdoforyou?Guest:I’mlookingfortheSalesDepartment.Staff:That’seasy.It’soverthere,nexttotheInformationDesk.Guest:Isee.Thanksalot.Staff:Mypleasure.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYAge年代 pretty相当的 onholiday度假daughter 女儿 granddaughter孙女 grandson 孙子aunt姨、姑、婶uncle叔、伯、舅 son 儿子firstcousin第一代表兄弟姐妹 secondcousin第二代表兄弟姐妹UNIT7:LONGTIMENOSEE客房英语培训[1]Longtimenosee.好久不见了。 Ihaven’tseenyouforages.久日不见了。Congratulations.祝贺。PHRASESONTHEJOB客房英语培训[1]Staff:Goodmorning.HowareyouMs.Jackson?Haven’tseenyouforages.Guest:Yes.Longtimenosee.I’mfine,thanks.Howaboutyou?Staff:Prettywell.Didyougoonholiday?Guest:Yes.Iwentbackhomebecausemydaughterhadababy.Staff:Congratulations.Guest:Thanks.Staff:Agirloraboy?Guest:Agirl.TALKINGTOTHEGUEST客房英语培训[1]Staff:Soyouhaveagranddaughternow.Guest:Agranddaughter?I’vegotthree.Staff:Threegranddaughters?Guest:Yes,andagrandsonaswell.Staff:Theymustbeverylovely.Guest:Sure.Ienjoythemgreatly.客房英语培训[1]VOCABULARYReservation预定 nationality 国籍 tleast至少I’mafraid 恐怕 Australian澳大利亚人 pardon 原谅beg 请求onthefourthfloor在四楼repeat 重复possible 可能 intend 打算 plan 计划UNIT8:ASKINGPEOPLETOREPEAT客房英语培训[1]Pardon? Pleasesayitslowly.没听清？请慢慢讲。Ibegyourpardon. Sorry?我没听清。 对不起？Ididn’tfollowyou.我没听懂。 Wouldyoupleasesayitagain?请您再说一遍好吗？PHRASESONTHEJOB客房英语培训[1]Staff:Goodafternoon,sir.Doyouhaveareservation?Guest:No,I’mafraidnot.Staff:MayIknowyourname,please?Guest:Yes,I’mDavidStevenson.Staff:Yournationality?Guest:I’mAustralian.Staff:Sorry,Ibegyourpardon?Guest:I’mAustralian.Staff:Isee.Howlongdoyouintendtostay?Guest:Atleastaweek.Possiblylonger.Staff:Good.Icangiveyouaroomonthe4thfloor.Isthatallright?Guest:You’remostwelcome.TALKINGTOTHEGUEST客房英语培训[1]

Chapter3. HousekeepingEnglishConversation

第三部分客房英语会话

客房英语培训[1]VOCABULARYFax 传真miss 错过colleague同事Lift 电梯getoff下 left 左right 右 send 发送take 乘 then 然后 FrontOffice前台BusinessCentre 商务中心FINDINGPLACES客房英语培训[1]Couldyoupleasetellme?请你告诉我好吗? It’sonthesecondfloor.在二楼。It’sontherightsideofthecorridor.在走廊的右边。Turnleft 左拐。PHRASESONTHEJOB客房英语培训[1]Staff:Goodmorning,madam.CanIhelpyou?Guest:Yes.CouldyoupleasetellmewhereIcansendafax?Staff:YoumaygototheBusinessCentre.Mycolleaguetherecandoitforyou.Guest:ButwhereistheBusinessCentre?Staff:It'sonthesecondfloor,justabovetheFrontOffice.Youmaytakethelifthere,getoffthesecondfloor,andthenturnleft.TheBusinessCentreisontherightsideofthecorridor.Youcan’tmissit.Guest:Thankyouverymuch.You’vebeenofgreathelp.Staff:It'smypleasuretobeofservice.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYBeijingTime北京时间special 特殊的rate 价格correct 正确的seem 似乎 cheaper 更便宜的inthemorning在早上atnight夜里 urgent 紧急的downtown市中心hour 小时 difference 不同/差别o’clock 钟TIME客房英语培训[1]There’satimedifferenceof6hours. 时差6小时。 I’dbettermakethecallintheevening.我最好晚上打电话。That’sgreat.太棒了。 Isitthecorrecttime? 时间准吗？It’s5:50bymywatch.我的表是5点50分。PHRASESONTHEJOB客房英语培训[1]Guest:Excuseme.Whattimeisitnow?Staff:It’s2:25bymywatch.Guest:Isitthecorrecttime?Staff:Yes.Ithinkso.Guest:YouuseBeijingtimehere,don’tyou?Staff:Yes,wedo.Guest:DoyouknowwhattimeitisnowinHolland?TALKINGTOTHEGUEST客房英语培训[1]Staff:Iguessitisabouthalfpasteightinthemorning.Thereisatimedifferenceof6hours.Guest:Isee.Iwanttocallbackhome.ItseemsI’dbettermakethecallintheevening.Staff:Ithinksoifnothingisurgent,becausetherearespecialratesatnightafter9:00.Guest:Doyoumeancheaper?Staff:Yes.Guest:That’sgreat.Thankyou.Staff:Mypleasure.客房英语培训[1]VOCABULARYcheck 检查 German 德国人overthere 在那里American 美国人 second 秒 mean 意思wonder 奇怪 standfor 代表 taxi 出租车ApartmentBuilding 公寓楼

GETTINGINFORMATION客房英语培训[1]Whatdoesthisstandfor? 这代表什么？Thankyouforyourhelp. 感谢您的帮助。Pleasewaitasecond.请等一会儿。I’llcheckforyou. 我给您查一下。 Nowonder.难怪呢！PHRASESONTHEJOB客房英语培训[1]Staff:Goodmorning,ma’am.AnythingIcandoforyou?Guest:Goodmorning.I’mheretoseemyfriend,butIdon’tknowwhichbuildingshelivesin.Staff:Doyouhaveherroomnumber?Guest:Yes.It’s408.Staff:MayIknowyourfriend’sname?Guest:Sure.HernameisShelly.ShellyWilson.Staff:IssheanAmerican?Guest:No,sheisGerman.TALKINGTOTHEGUEST客房英语培训[1]Staff:Pleasewaitasecond.I’llcheckforyou.Guest:OK.Staff:Yes,hereitis.ShelivesinRoom2408intheApartmentBuildingoverthere.Guest:Whatdoes2mean?Staff:ItstandsfortheApartmentBuilding.Guest:Isee.Nowonder.Thankyouforyourhelp.Staff:You'rewelcome.客房英语培训[1]VOCABULARYvisitor 客人exit 出口adapter 连接器need 需要 briefcase公文包outoforder 坏了coupon 奖券interesting 有趣 roomkey钥匙tourguide 导游FoodMall 食品街 AncientCultureStreet古文化街

VISTINGAGUEST客房英语培训[1]I’mtiedupatthemoment. 我这会儿非常忙。I’llbeoffthen.到那时我就下班了。Don’tworry. 别担心。 Ididaskforone.我确实要了一个。PHRASESONTHEJOB客房英语培训[1]Staff:Goodafternoon,Mrs.Anderson.CanIcleanyourroomnow?Guest:Couldyoupleasecomebackagain.I’mtiedupatthemoment.I’vesomevisitors.Staff:Allright,noproblem.Whendoyouneedmetocomeback?Guest:Howabout6:00.Isthatallright?Staff:Sorry.I’llbeoffthen.I’llfinishworkingat5:30.Butdon’tworry.Oneofmycolleagueswillcome.Guest:OK.Staff:Bytheway,doyouneedanadapter?Guest:Yes.Ididaskforone.Staff:Hereyouare.I’vegotitforyou.Guest:Thankyou.Staff:Notatall.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYDate日期 Sunday 星期日Monday星期一Tuesday星期二Wednesday星期三Thursday星期四Friday 星期五Saturday星期六January一月May二月 March 三月 April 四月May 五月June 六月 July七月August八月 September九月 October十月November十一月 December十二月 Spring春天Summer夏天 Autumn秋天 Winter冬天Easter复活节Christmas圣诞节 SpringFestival 春节LunarCalendar 阴历 GoodFriday主蒙难日DAYS&DATES客房英语培训[1]ThatisnextTuesday,isn’tit? 那是下星期二对吗？MybrotherwillgetitonNovember2nd.我弟弟将于11月2日收到。PlaneshavetoflyovertheInternationalDateline.飞机得飞越国际日期变更线 HowsillyIam.我真傻。PHRASESONTHEJOB客房英语培训[1]Guest:Excuseme.Whatdayistoday?Staff:TodayisTuesday.Guest:It’sOctoberthe27th,isn’tit?Staff:Yes,itis.Guest:HowlongdoesittakeforalettertogettoAmerica?Staff:Aboutaweek.Guest:SoifIsendalettertoday,mybrotherwillgetitonNovember2nd.ThatisnextTuesday,isn’tit?Staff:No,itwillbeNovember1stinAmerica,becauseplaneshavetoflyovertheInternationalDateline.Guest:You’reright.HowsillyIam.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYMid-AutumnFestival中秋节 wonderful 太棒了music 音乐Important 重要的entrance入口 nut 坚果alittlebit 一点儿pick 摘采 Policy政策celebrate 庆祝one-daytrip一日游Traditional传统的MAKINGANAPPOINTMENT客房英语培训[1]Iwonderifyouwouldliketojoinus. 不知您是否想和我们去。Ithinkso. Iwill.我想是的。 我会的。I’mgladyoulikeit. 我很高兴您能喜欢。 Thankyouverymuchfortellingmeallthis.非常感谢告诉我这些。PHRASESONTHEJOB客房英语培训[1]Staff:Goodmorning,Mrs.Jones.Guest:Goodmorning.Staff:YouknowtheMid-AutumnFestivaliscoming.It’sanimportanttraditionalfestivalinChina.Thehotelisnoworganizingaone-daytriptotheGreatWall.Theholidaywillbecelebratedwithmusicandnutpicking.Guest:That’sagreatidea.Itwillbewonderful.Staff:Yes,Ithinkso.Iwonderifyouwouldliketojoinus.Guest:Definitely,buthowshallwego?TALKINGTOTHEGUEST客房英语培训[1]Staff:BytheHotelTaxi.Guest:Whattimeshallwesetout?Staff:At5:30inthemorning.Thetaxiwillbewaitingforyouattheentrance.Pleasegettherealittlebitearlier,becausetheseatarrangementpolicyisonafirstcome,firstservebasis.Guest:Ok,Iwill.Thankyouverymuchfortellingmeallthis.Staff:I’mgladyoulikeit.客房英语培训[1]VOCABULARYplaceofinterest 旅游景点visit 参观recommend 推荐scenicspot 观光景点just 恰好 babysitter 保姆historicplace 历史古迹 capital 首都 Dynasty 皇朝travelagency 旅行社 either…or或者 assist 帮助bytrain/bus 乘火车/汽车 wonder 奇迹TianAnMenSquare 天安门广场 TheSummerPalace 颐和园TheTempleofHeaven天坛 MingTombs 明十三陵

ABOUTSIGHTSEEING客房英语培训[1]Rightaway. 马上。 Haveanicetime. 祝您玩的愉快。 It’samust. 那是个必看之处。TheHousekeepingDepartmentwillarrangeitforyou.客房部会给您安排的。HowcanIfindababysitter.我怎么能找到个保姆。PHRASESONTHEJOB客房英语培训[1]Staff:Goodevening,sir.AnythingIcandoforyou?Guest:Yes.MywifeandIaregoingtoBeijingtomorrow.Thisisourfirstvisit,wouldyoupleaserecommendsomeplacesworthvisiting?Staff:Ok.TherearealotofscenicspotsandhistoricplacesinBeijingsinceithasbeenthecapitalofthecountryforhundredsofyears.IthinkthePalaceMuseumisamust.It’sjustbyTianAnMenSquare.EmperorsinMingandQingDynastiesoncelivedthere.TheSummerPalace,theTempleofHeavenandtheMingTombsarepointsofinterest,too.Guest:AndalsotheWall.Staff:Yes.Peoplesayit’soneofthesevenwondersoftheworld.Guest:DoyouthinkIcanseethemallinoneday?Staff:Oh,no.Youneedatleastsevendays.Guest:HowcanwegotoBeijing?TALKINGTOTHEGUEST客房英语培训[1]Staff:Youcangoeitherbyplane.Guest:CanIbookourticketsattheHotel?Staff:Sure.TheTravelAgencyisjustbehindyou.Guest:Yes,Isee.That’sgreet,bytheway.Staff:Yes.CanIassistyoufurther?Guest:HowcanIfindababysitter?Mysonisonlythreeyearsold.Wedon’twanttotakehimwithus.Staff:That’seasy.IcalltheHousekeepingDepartmentrightaway.Theycanarrangeeverythingforyou.Guest:Thankyoueversomuchindeed.Staff:You’remostwelcome.IhopeyouenjoyyourstayhereandhaveanicetimeinBeijing.Guest:Sure,wewill.客房英语培训[1]VOCABULARYsheet 床单 firesprinkler 灭火喷淋picture 照片 coathanger 大衣架pillow 枕头 mirror 镜子laundrybag 洗衣袋 bathrobe 浴袍sofa 沙发 heatingcontrol 加热控制icetongs 冰铗 chair 椅子wall 墙 telephone 电话bedsidetable 床头桌 ceilinglight 顶灯luggagestand 行李架 swimmingbag 游泳袋window 窗户 powersocket 电源插座ENTERTHEROOM客房英语培训[1]notepad记事簿 carpet 地毯curtain 窗帘 Duvet 羽绒被shoebasket鞋篮 matches 火柴icebucket 冰桶 securitylatch安全门vase 花瓶 scales 体重称disposal 废品袋 showerhead 喷头rubbishbin 垃圾箱 door 门bottleopener瓶起子 facetowel 面巾sink 洗涤槽 tap 龙头ashtray 烟缸 handtowel 手巾客房英语培训[1]grabbar 浴缸扶手toilet 厕所soapdish 香皂盘 exhaustfan 排风扇bathtub 浴缸 shavingsocket刮脸插座vanity 梳妆台 flush 抽水马桶toiletpaper 卫生纸 plug 插头glass 杯子 facialtissue 面巾纸soap 香皂 showercurtain 淋浴帘客房英语培训[1]Goodmorning.早上好。 Seeyoulater.再见。MayIcleanyourroom? 我可以为您打扫房间吗？ ShallIcomebacklater?我可以过会儿再来吗？Couldyoucomebackinanhour?您能一小时后再来吗？PHRASESONTHEJOB客房英语培训[1]Attend:Goodmorning,Housekeeping.Guest:Goodmorning.Attend:MayIcleanyourroom,sir?Guest:Sorry,thisisnottherightmoment.Attend:ShallIcomebacklater?Guest:Yesplease.Couldyoucomebackinanhour?Attend:ThatisOK.I’llbebackinanhour.Bye-bye.Guest:Seeyoulater.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYdusting 去尘 toiletbrush 马桶刷子Trashbag 废物袋 generalcleaning总清洁vacuum 真空 bucket 桶mopping 拖地 scrub 擦洗dustpanandbrush箕萁和刷子 detergent 清洁剂vacuumcleaner 吸尘器 mop 拖把shampoo 洗发水 soap 香皂bathfoam 浴液 sewingkit 针线盒comb 梳子 toothbrush 牙刷BadyLotion 润肤露 showercap 浴帽shoehorn 鞋拔 shoeshine 擦皮鞋

TURNDOWNSERVICE客房英语培训[1]MayIcomeinforturndownservice? 我可以进来做开夜床服务吗？IsthereanythingelseIcandoforyou?我还能为您做些什么？Justamoment. 请稍等。Iwillgoandgetitatonce.我马上去拿。Thankyouverymuch. 非常感谢。 You’rewelcome.不客气。PHRASESONTHEJOB客房英语培训[1]Attend:Goodevening,mayIcomeinforturndownservice?Guest:Yes,comeinplease.Attend:IsthereanythingelseIcandoforyou?Guest:Yes,Iwouldlikeafewmoretowels.Attend:Sure.Justamoment.Iwillgoandgetthematonce.Hereyouare,sir.Guest:Thankyouverymuch.Attend:You’rewelcome.Guest:Goodnight.Attend:Goodnight.TALKINGTOTHEGUEST客房英语培训[1]VOCABULARYdrycleaninglist干洗单 breakfastmenu 早餐菜单lightswitch灯开关 air-conditionervent空调排风口pillowcase 枕套 coffeetable 咖啡桌wallpaper 壁纸 hairdryer 吹风机standinglamp 地灯 valetstand 衣物架switch 开关 deskchair (与书桌配套的椅子laundrylist 洗衣单 DoNotDisturbsign请勿打扰牌DNDsign 请勿打扰牌 chestofdrawers带抽屉的柜橱Sheercurtains 纱窗帘 desklamp 台灯Televisioncabinet电视柜 furniture 家具Singlebed 单人床 doublebed